Sign in

Vine Vera aka Emporium SFC Group LLC

Sharing is caring! Have something to share about Vine Vera aka Emporium SFC Group LLC? Use RevDex to write a review
Reviews Vine Vera aka Emporium SFC Group LLC

Vine Vera aka Emporium SFC Group LLC Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Contact Name and Title: [redacted] Customer specialist Contact Phone: [redacted] Contact Email: ***@customerservicesfc.com Greetings All, Allow me to explain the process of purchase and refundsThe customer purchases the products and receives an invoice and receipt from the saleOn the receipt it does state "No Refund and exchanges within days", It furthermore has a number to call In case the customer has further questions or inquiriesAll inquiries come to customer service, there is no refunds issued at the KioskOne of our Customer Care Representatives at the call center either calls or emails the customer back for further evaluation of the inquiryAt that point a resolution is offeredThe sales people have nothing to do with the refunds at all and I have researched our system and found that an inquiry was never received by this customer The Products we sell are high end productsWe are not doctors and can only amplify the benefits as it states for all cosmetics linesThere are many people who love the products and have become loyal customers and although it works wonderfully with their skin it does not have the same effect for everyoneEveryone's skin type is different and we do offer sensitive skin care lines for reactions such as these in order to keep the customer satisfiedSo we do go to very high extent to keep the customer happy I would like to apologize on behalf of all our sales people for any misunderstandingsOur Business practices are customary to cater to the consumers needsIt is not intentional that anyone of our sales people deliberately manipulated the customer into buying the productsAll of our sales people are from different parts of the world where their approach is different and customaryI assure you our company has zero tolerance for any misconduct in our sales people tactics If the customer would like to contact us directly we would be more than happy to assist them Best Regards, Ce Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a full refund credited to the credit card used or I will proceed with legal action, including contacting FDA about the unsubstantiated medical claims they are making, if this is not done with business daysI will Fedex the unopened merchandise to them, & will provide a tracking number to prove that they are being shipped

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: [redacted] Customer specialist
Contact Phone: [redacted]
Contact Email: [redacted]@customerservicesfc.com
Greetings All,
Allow me to explain the process of purchase and refunds. The customer purchases the products and...

receives an invoice and receipt from the sale. On the receipt it does state "No Refund and exchanges within 14 days", It furthermore has a number to call In case the customer has further questions or inquiries. All inquiries come to customer service, there is no refunds issued at the Kiosk. One of our Customer Care Representatives at the call center either calls or emails the customer back for further evaluation of the inquiry. At that point a resolution is offered. The sales people have nothing to do with the refunds at all and I have researched our system and found that an inquiry was never received by this customer.
The Products we sell are high end products. We are not doctors and can only amplify the benefits as it states for all cosmetics lines. There are many people who love the products and have become loyal customers and although it works wonderfully with their skin it does not have the same effect for everyone. Everyone's skin type is different and we do offer sensitive skin care lines for reactions such as these in order to keep the customer satisfied. So we do go to very high extent to keep the customer happy.
I would like to apologize on behalf of all our sales people for any misunderstandings. Our Business practices are customary to cater to the consumers needs. It is not intentional that anyone of our sales people deliberately manipulated the customer into buying the products. All of our sales people are from different parts of the world where their approach is different and customary. I assure you our company has zero tolerance for any misconduct in our sales people tactics.
If the customer would like to contact us directly we would be more than happy to assist them.
Best Regards,
Ce
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refund credited to the credit card used or I will proceed with legal action, including contacting FDA about the unsubstantiated medical claims they are making, if this is not done with 5 business days. I will Fedex the unopened merchandise to them, & will provide a tracking number to prove that they are being shipped.

Check fields!

Write a review of Vine Vera aka Emporium SFC Group LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Vine Vera aka Emporium SFC Group LLC Rating

Overall satisfaction rating

Address: 60 Grant Ave, San Francisco, California, United States, 94108


Add contact information for Vine Vera aka Emporium SFC Group LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated