Vine Vera HH Lahaina

Date: 4/12/Revdex.com ID # [redacted] (Note Original: [redacted] ) To whom it may concern, On 3/16/2016, the customers bought $worth of products, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and signed receipt next to the return policy(See attached receipts) We also have a big sign next to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, Exchanges only within days!" However, we take pride in ensuring our customers satisfactionFor good customer relations, we accepted to refund the customer once we receive shipment for the unopened products After we received the products, the customer was mailed a check for the full refund of $on April 10th, The customer received the checkPlease view the attached cleared check Respectfully yours, Customer Service Department Maui Region HE / [redacted] Style Definitions */

Date: 2/12/Revdex.com ID # [redacted] To whom it may concern, On 7/23/2015, the customers bought $5,worth of products, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and signed receipt next to the return policy We also have a big sign next to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, Exchanges only within days!" After a long investigation, we discovered [redacted] is at faultWe never received the products backUnfortunately, we will need to take care of this through them We take pride in ensuring our customers satisfactionAlthough we do not have the products and now no money as well, we refunded the charge to the cardholder on 2/12/for good customer relations(See attachments) Respectfully yours, Customer Service Department Maui Region

Date: 3/31/Revdex.com ID # [redacted] To whom it may concern, On 3/16/2016, the customers bought $worth of products, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and signed receipt next to the return policy(See attached receipts) We also have a big sign next to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, Exchanges only within days!" However, we take pride in ensuring our customers satisfactionFor good customer relations, we will be more than happy to refund the customer once we receive shipment for the unopened products When returning the product, please provide the name and address to whom we will be mailing the check Please return the shipment to the following: Attn: [redacted] Customer Svc of Maui [redacted] Respectfully yours, Customer Service Department Maui Region

Date: 4/12/ Revdex.com ID # [redacted] (Note Original: [redacted] ) To whom it may concern, On 3/16/2016, the customers bought $worth of products, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and signed receipt next to the return policy(See attached receipts) We also have a big sign next to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, Exchanges only within days!" However, we take pride in ensuring our customers satisfactionFor good customer relations, we accepted to refund the customer once we receive shipment for the unopened productsAfter we received the products, the customer was mailed a check for the full refund of $on April 10th, The customer received the checkPlease view the attached cleared check Respectfully yours, Customer Service Department Maui Region

Revdex.com: I did receive the refund on April 15th I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it is silly that they repeat their absurd policy of "no refunds" as if they deserve an award for doing the right thing! The policy is obviously in place because everyone wants to return it! It's a horrible product It caused a rash! The salesperson lied when he assured me it was hypo- allergenic! Also, the shady salesperson brought me behind the counter, had me type in my own email, immediately put the receipt inside a magazine and put it in a bag Clearly he did not want me to see the policy before purchasing Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. As they finally refunded my money I would like to erase the complaint. However, they are in error when saying they are out the product as there is proof that someone at Vine Vera signed for the return merchandise. I have been trying since the end of July 2015 to get my money back and there were NO signs about returns, refunds or cancellations and NO VIP room. The Vine Vera store I went to was inside Hilo Hattie's store which is similar to a dime store. I cancelled my order before it was even sent out but could not get my money back until last week. Sincerely, [redacted] ***

Date: 4/12/
class="MsoNormal" "margin-bottom:10.0pt;line-height:115%text-autospace:none">Revdex.com ID # *** (Note Original: ***)
To whom it may concern,
On 3/16/2016, the customers bought $worth of products, was shown
demonstrations for all of the products, agreed to buy them, was shown the
receipt and signed receipt next to the return policy(See attached receipts)
We also have a big sign next to the register and in the VIP treatment room
stating our policy, which is:
"All sales are final, No Refunds, Exchanges only within
days!"
However, we take pride in
ensuring our customers satisfactionFor good customer relations, we accepted
to refund the customer once we receive shipment for the unopened products
After we received the products,
the customer was mailed a check for the full refund of $on April 10th,
The customer received the checkPlease view the attached cleared check
Respectfully yours,
Customer Service Department
Maui Region
HE

Date: 3/31/
Revdex.com ID #
***
To whom it may concern,
On 3/16/2016, the customers bought $worth of products, was shown
demonstrations for all of the products, agreed to buy them, was shown the
receipt and signed receipt next to the return policy(See attached receipts)
We also have a big sign next to the register and in the VIP treatment room
stating our policy, which is:
"All sales are final, No Refunds, Exchanges only within
days!"
However, we take pride in
ensuring our customers satisfactionFor good customer relations, we will be
more than happy to refund the customer once we receive shipment for the
unopened products.
When returning the product, please provide the name and address to whom we
will be mailing the check
Please return the shipment to the following:
Attn: *** Customer Svc of Maui
*** *** *** ***
*** ** ***
Respectfully yours,
Customer Service Department
Maui Region

Date: 7/25/Revdex.com ID # *** To whom it may concern, On 6/22/2016, the customers bought $worth of products, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and signed receipt next to the return policyWe also have a big sign next to the
register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, Exchanges only within days!" However, we take pride in ensuring our customers satisfactionWe have refunded the charge to the cardholder on 7/17/for good customer relations and also informed the customer via email(See attachments) Respectfully yours, Customer Service Department Maui Region

Date: 2/12/
class="MsoNormal" "margin-bottom:10.0pt;line-height:115%text-autospace:none">Revdex.com ID # ***
To whom it may concern,
On 7/23/2015, the customers bought $5,worth of products, was shown
demonstrations for all of the products, agreed to buy them, was shown the
receipt and signed receipt next to the return policy
We also have a big sign next to the register and in the VIP treatment room
stating our policy, which is:
"All sales are final, No Refunds, Exchanges only within
days!"
After a long investigation, we discovered *** is at faultWe never received
the products backUnfortunately, we will need to take care of this through
them
We take pride in
ensuring our customers satisfaction
Although we do not have the products and now no money as well, we refunded
the charge to the cardholder on 2/12/for good customer relations(See
attachments)
Respectfully yours,
Customer Service Department
Maui Region

">Date: 4/12/
Revdex.com ID # [redacted] (Note Original: [redacted])
To whom it may concern,
On 3/16/2016, the customers bought $worth of products, was shown
demonstrations for all of the products, agreed to buy them, was shown the
receipt and signed receipt next to the return policy(See attached receipts)
We also have a big sign next to the register and in the VIP treatment room
stating our policy, which is:
"All sales are final, No Refunds, Exchanges only within
days!"
However, we take pride in
ensuring our customers satisfactionFor good customer relations, we accepted
to refund the customer once we receive shipment for the unopened productsAfter we received the products,
the customer was mailed a check for the full refund of $on April 10th,
The customer received the checkPlease view the attached cleared check
Respectfully yours,
Customer Service Department
Maui Region

Date: 2/12/Revdex.com ID # [redacted]
"margin-bottom:10.0pt;line-height:115%text-autospace:none">
To whom it may concern,
On 7/23/2015, the customers bought $5,worth of products, was shown
demonstrations for all of the products, agreed to buy them, was shown the
receipt and signed receipt next to the return policy
We also have a big sign next to the register and in the VIP treatment room
stating our policy, which is:
"All sales are final, No Refunds, Exchanges only within
days!"
After a long investigation, we discovered [redacted] is at faultWe never received
the products backUnfortunately, we will need to take care of this through
them
We take pride in
ensuring our customers satisfactionAlthough we do not have the products and now no money as well, we refunded
the charge to the cardholder on 2/12/for good customer relations(See
attachments)
Respectfully yours,
Customer Service Department
Maui Region

Date: 3/31/Revdex.com ID # [redacted]
"margin-bottom:10.0pt;line-height:115%text-autospace:none">
To whom it may concern,
On 3/16/2016, the customers bought $worth of products, was shown
demonstrations for all of the products, agreed to buy them, was shown the
receipt and signed receipt next to the return policy(See attached receipts)
We also have a big sign next to the register and in the VIP treatment room
stating our policy, which is:
"All sales are final, No Refunds, Exchanges only within
days!"
However, we take pride in
ensuring our customers satisfactionFor good customer relations, we will be
more than happy to refund the customer once we receive shipment for the
unopened products.
When returning the product, please provide the name and address to whom we
will be mailing the check
Please return the shipment to the following:
Attn: [redacted] Customer Svc of Maui
[redacted]
Respectfully yours,
Customer Service Department
Maui Region

Date: 7/25/2016 Revdex.com ID # [redacted] To whom it may concern, On 6/22/2016, the customers bought $2094.40 worth of products, was shown demonstrations for all of the...

products, agreed to buy them, was shown the receipt and signed receipt next to the return policy. We also have a big sign next to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, Exchanges only within 14 days!" However, we take pride in ensuring our customers satisfaction. We have refunded the charge to the cardholder on 7/17/2016 for good customer relations and also informed the customer via email. (See attachments) Respectfully yours,
  Customer Service Department Maui Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like the claim to remain open until I receive the refund.  I am uneasy about simply returning the product and waiting for a check.  I obviously have concerns about actually receiving the full refund after being over-charged and misled about the product being hypo- allergenic.  I am pleased that they agreed to a full refund but would like to have the opportunity to confirm receipt under this claim.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As they finally refunded my money I would like to erase the complaint.  However, they are in error when saying they are out the product as there is proof that someone at Vine Vera signed for the return merchandise.  I have been trying since the end of July 2015 to get my money back and there were NO signs about returns, refunds or cancellations and NO VIP room.  The Vine Vera store I went to was inside Hilo Hattie's store which is similar to a dime store.  I cancelled my order before it was even sent out but could not get my money back until last week.
Sincerely,
[redacted]

Revdex.com:
I did receive the refund on April 15th.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, it is silly that they repeat their absurd policy of "no refunds" as if they deserve an award for doing the right thing!  The policy is obviously in place because everyone wants to return it!  It's a horrible product.  It caused a rash!  The salesperson lied when he assured me it was hypo- allergenic!  Also, the shady salesperson brought me behind the counter, had me type in my own email, immediately put the receipt inside a magazine and put it in a bag.  Clearly he did not want me to see the policy before purchasing. 
Sincerely,
[redacted]