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Vineyard Pools, Inc.

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Vineyard Pools, Inc. Reviews (1)

Pool construction began the same week when the original Vineyard Pools sales representative overseeing the design and construction of the project had to be at home with a new baby for weeks approxWe planned ahead and appointed our head construction foreman to take over the construction at that
time, until the sales person could returnThere was miscommunication between the Vineyard foreman and client on the grading of the yard, around the pool area specifically how much grass to be removedVineyard removed all grass from the backyard around the pool, which was not the original request of the client and caused the most frustration early onVineyard Pools soon reached a mutually agreeable resolution to fix the yard and sprinklers from the initial excavationAs far as delays, there were initial rain delays to the excavation in November since our dump sites were flooded and we had to wait until weather dried up; this caused a week or of delays before we could start constructionOnce the dig began, we did get water in the pool in weeks from the day of excavation (working days) which was faster than our contract timeline of "working days" we requestedThere were some smaller mistakes, such as the skimmer on the opposite side of the pool that was immediately moved to its correct place right away, prior to guniteDuring the final yard cleanup, one of our workers did leave the gate open and the client's dog did escape which was frustrating and should not have happenedOur employee should have been much more careful in securing the dog and has been reprimandedWe felt terrible about the incident and will reimburse the fee our client paid to the local shelter, who thankfully found the dog safe and sound the next dayWe regret the miscommunication from the initial grass strip and we could have done more to notify the client of all construction phasesWe have already arranged to fix the client's yard and will follow through with the yard fix professionally and quickly, since the pool is already completed at this timeAdmittedly, we have revised and updated company policies as a result of the issues experienced so we can proactively communicate in a better way with future customers during construction.Owners of Vineyard Pools - Ben and Jeff

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Address: 1 N Clovis Ave, Clovis, California, United States, 93612-0302

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801272 0 0
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