Vinings Renovations & Property Company

Dear Dispute Resolution Center: We are in receipt of the guest’s rejection of our response I understand the guest is unhappy with interactions with some of our Team Members, but strongly disagree that any of our people “lie through their teeth.” We understand the guest recently traded in the vehicle for a different one, so understand there is nothing more to be done regarding this complaint Very truly yours, [redacted] [redacted]

April 9, SUBMITTED ONLINE Better Business Bureau of Wisconsin [redacted] ** [redacted] RE: Case # [redacted] Dear Dispute Resolution Center: I am in receipt of the guest’s complaint and was aware of the guest’s concerns previously, as [redacted] shared with me a voice message he received from the guest recently in which the guest was very upset and used extensive profanity [redacted] asked the [redacted] at our [redacted] GM store to look into the guest’s concerns The [redacted] reported that the [redacted] GM team has been in communication with several different people regarding the vehicle in question, some of whom have also used profanity and made physical threats, which has made resolution of the guest’s concerns with the vehicle very difficult The most recent issue with the vehicle involves a known issue with Equinox vehicles and repairs were made and covered under warranty Based upon a review of the General Motors repair bulletin for the warranty claim, it does not appear that the warranty claim is related to a prior oil change or new tire installation The vehicle is currently in the possession of the guest and to our knowledge, the vehicle is in working order As is the case with any guest of ours, it is our desire that the guest be satisfied with dealings with our company Our dealership personnel are at a loss as to how to accomplish that in this case when they receive complaints on this vehicle from multiple different parties and the complaints are made in a hostile and threatening manner As stated above, the guest has possession of the vehicle now and it is our understanding that it is in working order Very truly yours, [redacted] [redacted] [redacted]

A check was sent to Ms [redacted] in the amount of $on March 17,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 9, 2015
 
SUBMITTED ONLINE
 
 
RevDex.com of Wisconsin
[redacted]
 
RE: 
   Case #[redacted]
 
Dear Dispute
Resolution...

Center:
 
I am in receipt of
the guest’s complaint and was aware of the guest’s concerns previously, as [redacted] shared with me a voice message he received from the guest recently in
which the guest was very upset and used extensive profanity.  [redacted] asked the [redacted] at
our [redacted] GM store to look into the guest’s concerns.  The [redacted] reported that the [redacted]
GM team has been in communication with several different people regarding the
vehicle in question, some of whom have also used profanity and made physical
threats, which has made resolution of the guest’s concerns with the vehicle very
difficult.  The most recent issue with
the vehicle involves a known issue with Equinox vehicles and repairs were made
and covered under warranty.  Based upon a
review of the General Motors repair bulletin for the warranty claim, it does
not appear that the warranty claim is related to a prior oil change or new tire
installation.  The vehicle is currently
in the possession of the guest and to our knowledge, the vehicle is in working
order.
 
As is the case with
any guest of ours, it is our desire that the guest be satisfied with dealings
with our company.  Our dealership
personnel are at a loss as to how to accomplish that in this case when they
receive complaints on this vehicle from multiple different parties and the
complaints are made in a hostile and threatening manner.  As stated above, the guest has possession of
the vehicle now and it is our understanding that it is in working order.
 
Very truly yours,
 
 
[redacted]
  [redacted]
 
[redacted]

A check was sent to Ms. [redacted] in the amount of $68.58 on March 17, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.  vehicle is not in my possession. No one at the dealership can answer any of our questions. They lie through there teeth to everyone.Regards,
[redacted]

Dear Dispute
Resolution Center:
 
We are in receipt of
the guest’s rejection of our response.  I
understand the guest is unhappy with interactions with some of our Team Members,
but strongly disagree that any of our people “lie through their teeth.”  We understand the guest recently traded in the
vehicle for a different one, so understand there is nothing more to be done regarding
this complaint.
 
Very truly yours,
 
 
[redacted]
[redacted]
  [redacted]