VinoGrotto Reviews (%countItem)
VinoGrotto Rating
Address: 331 W. Parrish Lane Suite #106-298, Centerville, Utah, United States, 84014
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Company took an online order 26 April for two wine racks. They called asking if a delay in shipping on 5 May from supplier in Illinois was acceptable and I replied yes. I have received no contact or confirmation of my order. My credit card was immediately charged and I have filled a dispute with them. I have emailed their site and called the two phone numbers listed numerous times. The calls roll over immediately and the email response is an automatic acknowledgement of receipt only.
Hello,
We contacted this customer 4/26/19, the same day the order was originally placed, and informed him that the shipment would be delayed due to insufficient inventory. At that time, we also gave the option to cancel the order and refund him for the total charges amounting to $112.00. He confirmed that he would like to proceed to place his order on backorder to ship once available. His order was shipped out 5/16/19, the same day that this complaint was filed, and was delivered 5/18/19. Please see tracking information below:
Carrier: UPSTracking: ***Tracking Link: ***
Furthermore, a refund of 50% of the order total ($56.00) was provided to the customer for any inconveniences caused by the delay. We did attempt to contact this customer and inform him of the 50% refund but were unable to reach him directly and left a voicemail. I have attached a copy of the customers invoice showing the refund that was processed for the "Delayed Shipment".
We always try our best to be readily available to our customers and even offer multiple options to contact us, including an order status lookup tool on the front page of our website. Unfortunately, in this instance we went back and forth with the customer leaving voicemails, and ultimately this lead to miscommunication and misunderstanding all around. This is not something we regularly experience at our company and moving forward we will be sure to be more attentive to any irregular communications to ensure something like this does not happen again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased a Tempstick 12 months ago. It functioned properly for the first year. Then, when I upgraded my internet service it will no longer function. The company WILL NOT resolve this problem, and I am stuck with an expensive paperweight that will not function. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.