Vinson Mortgage Services

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ It is our understanding that the Revdex.com complaint process resolves potential disputes related to services or productsAlthough Mr [redacted] 's grievance will not be overlooked, we believe that the Revdex.com complaint system is not the proper forum to express his dissatisfaction as he is not a customer of Vinson Mortgage at this time and his complaint is not associated with a service or product Over the years Vinson Mortgage has received consumer feedback regarding its advertising and marketing practicesFrom comments about the nasal voice of our founder to remarks about the repetitive twang of the ninety-nine, ninety-nine, Vinson Mortgage has always respected the opinion of our prospective clienteleUnfortunately, we can not please everyone with the "style" associated with our marketing practices, but we continue to serve those consumers who do favorably respond to these solicitations In this instance, we would like to point out that there was no private information contained in or on the solicitation that went to Mr [redacted] The mailer he references is a generic marketing piece sent to consumers in various geographical areasThese mailers do not contain any private dataThe only unique information is the name of the recipient and, of course, the recipient's mailing address We are disappointed to learn of Mr [redacted] 's misunderstandingHowever, Vinson Mortgage has been able to reach thousands of people over the years through its advertising mediums and ultimately help these individuals with their mortgage needsIn spite of our difference in opinion with Mr [redacted] on our marketing efforts, we hope that Mr [redacted] will have the same confidence in Vinson Mortgage that thousands of others have for any of his mortgage related needs

Vinson Mortgage is dedicated to providing stellar customer service while embracing the challenges that are unique to the real estate mortgage industry Vinson Mortgage is pleased to report that we have been working diligently, in a concerted effort with Mr***, to manage the few remaining technical issues associated with this loan We are confident that this matter will be fully resolved in a manner consistent with Mr***' expectations We thank the Revdex.com and Mr [redacted] for their cooperation in bringing closure to these concerns

Vinson Mortgage strives to find a mortgage solution for each prospective borrower that comes in contact with our Company However, Vinson Mortgage's role in that process is limited by various rules and regulations set by third party Banks and Lenders as well as various Federal and State laws Vinson Mortgage, nor it's employees, have the capacity to make promises or assurances to any prospective borrower regarding the borrower's ability to obtain financing Further, in spite of the issues Ms***' has raised here, Vinson Mortgage has little or no influence on the third party costs associated with obtaining a mortgage This philosophy is expressed to each and every prospective borrower, both verbally and in writingVinson Mortgage has reviewed Ms***' concerns and has concluded that she was properly and fully apprised of her mortgage options and that her file contains all relevant disclosures as required by law The review of the file did not uncover any evidence of wrongdoing by Vinson Mortgage or its employees While it is regrettable that Ms [redacted] was dissatisfied with her experience at Vinson Mortgage, we will be happy to continue to work with her to review any additional financing options should she wish to do so

Initial Business Response / [redacted] (1000, 13, 2015/05/15) */ Mr [redacted] : We appreciate you taking the time to express your concerns related to being a part of the Vinson Mortgage family of consumersWe have made every effort to remove you from any in-house contact lists and hope this action will clear up the matter going forwardThe third party marketing firm that was responsible for the mailer campaign had your information on their mailing list and your data was independently obtained by this firmWe have notified this firm that you no longer wish to receive marketing material via mailIn the event that you continue to receive mailers, please let us know and we will do our best to communicate your wishesOtherwise, you are free to simply dispose of the mailer upon receiptIn spite of your desire to be removed from our contact list, we hope that you will consider Vinson Mortgage in the future for any of your mortgage related needs With regards, [redacted] Vice President of Operations Vinson Mortgage Services, Inc Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad to finally get a responceWhy should it take a formal complaint to get off a mailing list? If I do not receive any more phone calls I will be happyLetters will go to the recycle binPhone calls are annoyning I certainly am NOT part of their family of consumers!

DO NOT FINANCE THROUGH Vinson Mortgage! The company and staff are deceptive and take the advantage of the buyerThe process was a nightmare and full of agony and misinformation sloppy account management and poor communicationBewareVinson will take advantage of you and your financesYou will not realize you and your finances are taken advantage of until it is too late to rectifyThis negative response is not about moneyIt is about life dreams and hard work misled buy a company that does not careThey only care about their personal interestDo not go thereThere are too many other places to work with

Initial Business Response / [redacted] (1000, 7, 2014/10/03) */ Mrand Mrs***: We are in receipt of your correspondence regarding the mailer that you receivedVinson Mortgage contracts out this service to a third party agency and we expect to review your concerns with this agency in the near future It had been previously explained to us that mailers can sometimes be disregarded by delivery personnel and/or those responsible for inserting mailers into p.oboxesVinson Mortgage invests valuable resources on spreading its message to the StLouis community about the opportunity and services it providesIn an effort to minimize improper displacement of the mailers, the notice was intended to be a reminder of the consequences associated with interfering with any piece of mail to the extent it is not delivered to the addressee We will make an effort to pass along your request to be removed from the third party agency's mailer listTo the extent that request is possible, you may no longer receive other mailers from other organizations that also use this agency for their mailing listTo the extent that request is not possible, you are certainly free to simply dispose of the mailer Vinson Mortgage appreciates you taking the time to correspond on this matter and we look forward to any opportunity to serve your mortgage-related needs as they may arise Sincerely, Vinson Mortgage