Vintage Corporation

I am sorry that you feel that we have terrified your daughter, but we do not break into our units The maintenance tech always knocks and/or rings the doorbell several times before inserting the key into the lock and upon opening the door they yell "maintenance" several times before they completely enter the unit I have confirmed with the maintenance tech that he did not leave the lag bolt in the yard as he re-installed them all when the last one would not come outWe are within our rights to enter the unit and we do take all steps necessary to make sure that we announce ourselves when entering a unit As stated in my earlier response, you did not contact us regarding either issue after you were given plenty of time to get in contact with us to set up an appointment to address both issues It does state in the letter that if the issues are not taken care of by the tenant then we will address them and do what is required to bring the unit back into compliance You were given notice in the letter that we would address the issues if they were not handled by you, it also asked in the letter that you give us a call to discuss Up until yesterday, you made no attempt to contact our office I am not sure what other steps we can take other than writing you a letter, asking you to contact our office to discuss and announcing ourselves when entering If you had given our office a call as requested in the letter, we would not have had to enter your unit to take care of the issues ourselves.Thank you,Dawn H***Property Manager

Our policy and our right as a Landlord is to do exterior property inspections We wrote this tenant a letter on December 19, regarding the satellite dish attached outside his back patio door, as we don't allow them to be attached/drilled into the siding of the building; we gave him until the 28th of December to contact us regarding this issue We also addressed the damaged blinds that can be seen from the outside of the building in this same letter and gave him until the 11th of January to get them replaced As of yesterday, the 7th of February we did not hear from him regarding either of these issues so we sent out a maintenance tech to find out which satellite company owned the dish to have it removed and to measure for the blinds We only heard from him today because the maintenance tech left a tag informing him that we were in the unit I have contacted our attorney and there is not a Colorado statue that states we are required to give a hour notice; our Lease Agreement that he signed also states we have the right to enter at any reasonable time to make repairs, etc Thank You,Dawn H***Property Manager

I have investigated this issue and talked to the maintenance technician that did the repair/replacement He confirmed that he had to pull the toilet because he could not get it unplugged with it still attached to the floor Once the toilet was pulled he was able to see the toy that was lodge in the "s" part of the stool He tried for quite a while but could not get the toy dislodged He also called another maintenance tech to come and look and give his opinion The second maintenance tech also confirmed that the toy was not going to be able to be pulled from the stool as it was jammed inside the "s" of the toilet The maintenance tech also stated that he never told the resident that all he needed was a different tool We did have to replace the stool as it was not in "working condition" The bill that was sent was for the labor portion of trying to pull the toy from the toilet and the setting of the new toilet The amount of the toilet was not billed (it was for $53.18) the total amount of the bill for both parts and labor should have been $167.18; instead only the labor part of the bill was sent ($114.00) I am sorry that the resident believes that it is the landlords responsibility to repair/replace something that is due to tenant neglect Due to the fact that the toilet was not originally billed I will not re-bill for that and I will write off one hour of labor ($38.00) but I believe that it is fair that the resident pay for the remaining labor since it was due to their child flushing a toy down the toilet that plugged it in the first place Also, the maintenance tech said the resident called him directly because he had his phone number from another maintenance call he did and the maintenance tech was there the same day he called, not a week laterThanks,Dawn H***Property Manager

Complaint: ***
I am rejecting this response because: This is a bad business practice to take money for nothing in returnYou can be sure I will spread the word !
Regards,
*** ***

When this resident called in we did take the time to explain to him that yes, per his lease agreement we would have to charge him the full month of rent if he held over but that we would be more than happy to market his apartment and try and get it re-rented for him and that once a new lease
agreement was in place it would result in a rent refund back to him I don't feel that it is fair to make an exception for one resident but not all that have found themselves in a similar situation, which we have had several and we have done the same for them as far as marketing their unit and issuing a rent refund when a new lease agreement was in place I did pull his apartment inspection report that he filled out and according to it there were some marks, scratches and small dents in the walls/doors which is caused by wear and tear The only issue listed that needed to be fixed after move in was the mater bath cabinet door needed to be re-attached which was repaired Unfortunately, I don't think residents realize that we have owners we have to answer to, as Vintage does not own the units but manage them for individual owners and we do follow the terms of the lease agreement for this reasonI also did not refuse to talk to him when he called, he actually demanded that I talk to him but I was tied up at the time so in order to get him an immediate answer I did inform the person he was talking to that I could not make an exception Again, we are more than happy to try and get his unit re-rented as we have done for several residents in the past We do try and help resident but we have to do it within our means and still hold up to the legal binding contract executed by us and the residents Again, we are more than happy to market his unit once we receive a written intent and try and secure a new lease agreement which will reduce the amount of rent due when he vacates the unit. Thank You,Dawn Huff

You and your wife both signed rental applications that stated "If this application is not approved by the management within five days from the date hereof, the deposit will be refunded If this application is approved by the management, the undersigned agrees to enter into a written lease
Failure to sign a written lease after approval of application will result in forfeiture of the security deposit" You were approved to move into *** *** You signed the applications on June 11, and submitted them to the office at *** *** on June 12, 2015; you did not inform the personnel at *** *** that you no longer wanted the unit until the week of July 6, At that time you were told both by Chelsea at *** *** and Blakelee at Vintage Corporation that we would put the unit back on the market and if we were able to get it re-rented by the date you were originally set to move in, which was the 22nd of July we would refund your deposit You continued to call both *** *** and Vintage on a daily basis asking about your deposit along with threatening to go to the police department and the court house even though we continued to tell you as soon as we had a signed lease we would be more than willing to refund you your security deposit We did obtain the signed lease from the new tenants today and will be putting your security deposit refund in the mail We were more than willing to work with you even though we are not obligated to refund your security deposit per the legal binding application that you both signed.Thank You,Dawn H***Property Manager

I am sorry that you feel that we have terrified your daughter, but we do not break into our units.  The maintenance tech always knocks and/or rings the doorbell several times before inserting the key into the lock and upon opening the door they yell "maintenance" several times before they completely enter the unit.  I have confirmed with the maintenance tech that he did not leave the lag bolt in the yard as he re-installed them all when the last one would not come out. We are within our rights to enter the unit and we do take all steps necessary to make sure that we announce ourselves when entering a unit.  As stated in my earlier response, you did not contact us regarding either issue after you were given plenty of time to get in contact with us to set up an appointment to address both issues.  It does state in the letter that if the issues are not taken care of by the tenant then we will address them and do what is required to bring the unit back into compliance.  You were given notice in the letter that we would address the issues if they were not handled by you, it also asked in the letter that you give us a call to discuss.  Up until yesterday, you made no attempt to contact our office.  I am not sure what other steps we can take other than writing you a letter, asking you to contact our office to discuss and announcing ourselves when entering.  If you had given our office a call as requested in the letter, we would not have had to enter your unit to take care of the issues ourselves.Thank you,Dawn H[redacted]Property Manager

I have investigated this issue and talked to the maintenance technician that did the repair/replacement.  He confirmed that he had to pull the toilet because he could not get it unplugged with it still attached to the floor.  Once the toilet was pulled he was able to see the toy that was...

lodge in the "s" part of the stool.  He tried for quite a while but could not get the toy dislodged.  He also called another maintenance tech to come and look and give his opinion.  The second maintenance tech also confirmed that the toy was not going to be able to be pulled from the stool as it was jammed inside the "s" of the toilet.  The maintenance tech also stated that he never told the resident that all he needed was a different tool.  We did have to replace the stool as it was not in "working condition".  The bill that was sent was for the labor portion of trying to pull the toy from the toilet and the setting of the new toilet.  The amount of the toilet was not billed (it was for $53.18) the total amount of the bill for both parts and labor should have been $167.18; instead only the labor part of the bill was sent ($114.00).  I am sorry that the resident believes that it is the landlords responsibility to repair/replace something that is due to tenant neglect.  Due to the fact that the toilet was not originally billed I will not re-bill for that and I will write off one hour of labor ($38.00) but I believe that it is fair that the resident pay for the remaining labor since it was due to their child flushing a toy down the toilet that plugged it in the first place.  Also, the maintenance tech said the resident called him directly because he had his phone number from another maintenance call he did and the maintenance tech was there the same day he called, not a week later. Thanks,Dawn H[redacted]Property Manager

Our policy and our right as a Landlord is to do exterior property inspections.  We wrote this tenant a letter on December 19, 2016 regarding the satellite dish attached outside his back patio door, as we don't allow them to be attached/drilled into the siding of the building; we gave him until...

the 28th of December to contact us regarding this issue.  We also addressed the damaged blinds that can be seen from the outside of the building in this same letter and gave him until the 11th of January to get them replaced.  As of yesterday, the 7th of February we did not hear from him regarding either of these issues so we sent out a maintenance tech to find out which satellite company owned the dish to have it removed and to measure for the blinds.  We only heard from him today because the maintenance tech left a tag informing him that we were in the unit.  I have contacted our attorney and there is not a Colorado statue that states we are required to give a 24 hour notice; our Lease Agreement that he signed also states we have the right to enter at any reasonable time to make repairs, etc.  Thank You,Dawn H[redacted]Property Manager

[redacted] applied for an apartment at Country Club West on April 9, 2015.  He did sign and date the application which states "If this application is not approved by the management within five days from the date hereof, the deposit will be refunded.  If this application is approved by the...

management, the undersigned agrees to enter into a written lease.  Failure to sign a written lease after approval of application will result in forfeiture of the security deposit".  [redacted] credit, criminal and employment verification was collected on the 10th and he was approved at that point.  He sent an email dated April 28th which read "I am no longer interested in leasing an apartment from Country Club West and I acknowledge I am losing my security deposit".  Vintage has never had a policy in which it gives the resident the right to cancel an application within ten days and keep their deposit.  We followed the procedure of the application and therefore feel we are not obligated to refund the application fees or the security deposit.  As stated earlier in [redacted] email he was fully aware that he was forfeiting his security deposit.  Thank You,[redacted]

Complaint: [redacted]
I am rejecting this response because:They have terrified my six year old daughter by coming into our apartment without any notice that they are coming, she hasn't slept since they "broke" in two days ago. No apologies or anything. Their maintenance tech also left a large lag bolt that he remove from the dish that ended up in my foot.......
Regards,
[redacted]