Vintage Design Inc

Initial Business Response /* (1000, 12, 2015/06/03) */
Contact Name and Title: [redacted], Sr. VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@vintagedesigninc.com
All of our homebuyers,choose their flooring from actual samples in our showroom. These samples allow the homebuyers...

to touch, feel and read about the products they are buying in addition to discussing the products with our designers. The manufacturer supplied samples list specific information that highlights the construction and benefits of the products while also being able to clearly see the construction from the top, bottom and sides. The homebuyer chose and signed for the product he received. He has a real hardwood floor and not a laminate floor as he suggests.
Initial Consumer Rebuttal /* (3000, 14, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept any of the canned reply, its little more than drivel, and does nearly explain what was delivered.
The receipt describes the floor as hardwood planks. Merriam Websters: Plank: a long thick board at least 2-4 inches thick. What I discovered only a few short weeks ago when a friend saw the damage, is that they are 1/32" veneer of the wood I selected. That is NOT a $10,000 ++ hardwood floor. Indeed, in their care guide, they refer to screening (sanding) the floors and refinishing. If I were to sand / refinish what I have, there would be nothing left to the wood-grain. It would be down to pressed wood or whatever the substrate.
The Vintage Design Representative who inspected and photographed the floors, stated that these were mainly used in mobile homes/trailers. The estimated cost of this flooring is $3 / sq foot installed. My home is custom, in a high-end, gated community. The $28,000.00 flooring they installed, like many things looks good, but don't scratch the surface.
Lennar, advised me to contact Vintage Design and to keep them up to date with my progress. When Lennar learns of the laissez faire attitude and lack of concern they won't be pleased. Lennar's corporate culture is all about, and proud of their Customer Care Division, in making each of their homeowners is happy. How very short sighted, for the gentelmen to risk a major contract with Lennar, the builder. I spent $28,000.00 on flooring or in this case sub flooring, in his store. I deserve to be made whole for this inferior product whose sales team sold a bill of goods calling the product hardwood floors or, in this case "Sebastion Plank White Oak floors". I will pursue my claim with Lennar and Vintage Design jointly until made 'whole.'.
Mr [redacted] has exhibited a total lack of respect to me and the Revdex.com in not responding to either in the prescribed time. Constantly ignoring the Revdex.com and no condolences for his action. This is no way to run a business.
Final Business Response /* (1000, 35, 2015/07/15) */
An independent third-party inspector evaluated your hardwood flooring on July 8th, 2015. We have a copy of the report that indicates he found no manufacturing or installation discrepancies or violation of expressed warranties. The results of his inspection indicates that topical intrusion of excessive moisture is the cause of the warping of the core with subsequent bubbles and ridges. Although this report is consistent with our own findings, we realize this information is disappointing to you and we would like to offer you a resolution. If you would like to pursue replacing your hardwood flooring, we can provide the materials and labor at discounted builder pricing and the removal at no charge. Please let us know if you wish to work with us to replace your floor.
Final Consumer Response /* (3000, 37, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Day [redacted]
Thank you for your forwarding the reply from Vintage Design. Yes I was here and greeted the third party floor inspector, [redacted] But, while I was happy to have him inspect the floors, his report only further supports my claim in that they are cheap imitation of the $28,000.00 paid and the misrepresentation of the product/ bill of goods sold.
I was told that I was to have HARD WOOD FLOORS-NOT wood laminate. Had they been hard wood floors, they would not have 'warped to the core' and 'bubbled the ridges.' I was following the care instructions provided by Vintage upon installation, and only used the products they left me for caring of the floors. These care instructions were followed to the dot in the 'i' and the cross of the 't'.(My claim is flooring not RUFFLES POTATO CHIPS!)
So the result of the inspection is not at all the issue at hand. Rather, the insubordinate, inferior product installed. I shall be sure to pass along through product reviews and consumer sites to every consumer the Buyer Beware skull and cross-bone. The California State Contractors Board, recommended by your office, is conducting an investigation but as yet, awaiting their final result, which, to say the least, is sure to be of interest. It now begs to contact the Department of Consumer Affairs/Consumer Protection Agency.
I appreciate the tenacity of your office in ultimately wrangling some reply from despondent Vintage Design.You have accomplished the IMPOSSIBLE. For that, and your ongoing intercedence , I am ever grateful. You fully comprehend and acknowledge the point of my case and appreciate your sincere empathy.
It is a shame we live in a society of Corporations continually taking advantage of unsuspecting consumers who are little more than victims. I believe we are referred to as 'sheeple'. But this sheeple is not, nor will remain quietly accepting of the lies, deceptions and propaganda proffered.