Vintage Hardware

To date I've paid Vintage Hardware and Lighting $plus approximately $more for sending back two separate defective ordersIn my possession I have one item that I've kept and it's a bronze number costing $Vintage Hardware and Lighting only offered me a merchandise credit $insted of $plus the shipping cost on these defective items and I complainedThank youRegards, [redacted]

Vintage Hardware & Lighting has a day, no question asked, return policyIt is found in multiple places on our website and on the customer invoice shipped with the orderAfter months the customer returned the "unopened", fully functional products and refused our compromised solutionWe offered to accept the products back, minus a 20% restock feeInstead he threatened bad reviews until he "got his way"This is one of them

Complaint: [redacted] I am rejecting this response because: I ordered on 9/21/and received on 9/26/ I returned on 11/5/and merchant said they received on 11/10/ There are 'Business' days between 9/26/and 11/5/ Merchant said they received on 11/10/which is 'Business' days There are 'Business days between 9/26/and 11/7/USPS tracking # [redacted] and USPS expected delivery date is noted as 11/7/on USPS sales receipt which is a Saturday and not a 'Business' day, and had USPS delivered on 11/7/as noted on sales receipt these items would have been returned within 'Business' days Had I overnighted light fixtures back to merchant on 11/5/this pound ounce package, according to FEDEX on 7/16/16, would have cost $273.56, and the light fixtures cost $313.50, which is impracticalHowever, if I had sent overnight I would have met most if not all merchants, day return policy that practice 'Business' days'Business' days don't include Saturday or Sunday which this merchant appears to includeThis merchant should note somewhere on their site that they include non-'Business' days (Saturday and Sunday), as 'Business' days In any event the light fixtures were defective in that they wouldn't fit flush to the wall and these light fixtures were being installed upon new construction wiring and boxes which passed wiring code upon NH Inspectors inspection The merchant said I opened boxes and installed, and I did open boxes and my electrician tried to install light fixtures, otherwise how would I know these light fixtures were defective in that they wouldn't fit flush to wall Merchant says I didn't return these light fixtures in the original packaging, and upon my discovering that these the light fixtures were defective I immediately placed light fixtures back into original box and sent back to merchant This merchant counts weekends (Saturday and Sunday) as 'Business' days, and I was forced to accept this merchants 20% restocking fee for defective merchandise, otherwise this merchant wouldn't accept return This merchant told me I was to have a $merchandise credit, and I incurred an additional cost of $to ship defective lighting fixtures back to merchant Two times I have tried to find other items from this merchant in an attempt to use the $credit The first time I ordered hinges and the bronze #I kept the $bronze #number, and returned the hinges due to the hinges were defective The second time I ordered three door knockers, and a bone keep sake or jewelry boxThe door knockers had to be installed through the door and I have all glass French windowed doors (this company didn't explain that these door knockers couldn't be mounted on trim that surrounds door), and I also returned the bone keep sake or jewelry box because it was white not cream as I was told At this time this company says I have a $credit, and this amount is inaccurateI was told I had a $credit upon returning the defective hinges and I have no idea what my credit is now upon returning the door knockers and keep sake jewelry box The two times I have reordered to recover my $merchandise credit, I have received defective merchandise (hinges), or not as expected merchandise (three door knockers and keep sake jewelry box), and I paid for return shipping At this time the money I've paid for return shipping for all three defective and/or not as expected orders amounts to approximately $over and above the $initial merchandise which included shipping RegardsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I ordered on 9/21/and received on 9/26/ ? I returned on 11/5/and merchant said they? received on 11/10/ ? There are 'Business' days between 9/26/and 11/5/ ? Merchant said they received on 11/10/which is 'Business' days ? There are? 'Business days between 9/26/and 11/7/USPS tracking # [redacted] and USPS? expected delivery date? is noted as? 11/7/on USPS? sales receipt which is a Saturday and not a 'Business' day, and had USPS delivered on 11/7/as? noted on sales receipt? these items would have been returned within 'Business' days ? Had I overnighted? light fixtures? back to merchant on 11/5/15? this pound ounce package,? ? according to FEDEX on 7/16/16, would have cost $273.56, and the? light fixtures cost? $313.50,? which is impracticalHowever, if I had? sent overnight? I would have met most if not all merchants,? day return policy? that? practice 'Business' days.? 'Business' days? don't include? Saturday? or Sunday which this merchant? appears to? includeThis merchant? should note somewhere on their site that they include non-'Business' days (Saturday and Sunday), as 'Business' days ? In any event the light fixtures were defective in that they wouldn't fit flush to the wall and these light fixtures were? being installed? upon new construction wiring and boxes which passed wiring? code? upon NH Inspectors? inspection ? The merchant said I opened boxes and installed, and? I? did open boxes? and? my electrician tried to install light fixtures,? otherwise how would I know these light fixtures were defective in that they? wouldn't fit flush to wall ? Merchant says I didn't return these light? fixtures in the original packaging, and? upon my discovering? that these? the light fixtures? were defective I immediately? placed light fixtures? back into original box? and sent back to merchant ? This merchant? counts weekends (Saturday and Sunday)? as? 'Business' days, and I was forced to? accept this merchants 20% restocking fee for defective merchandise, otherwise this merchant wouldn't accept return.? ? This merchant? told me? I was to have? a $merchandise? credit, and I incurred? an additional? cost of $30.00? to ship defective lighting fixtures? back to merchant.? ? Two times I have tried to find other items from this merchant? in an attempt to? use the $228.00? credit ? The first time I ordered hinges and the bronze #I kept the $bronze #number, and returned the hinges due to the hinges? were defective ? The second time I ordered? three door knockers, and a bone keep sake or jewelry box.? The door knockers had to be installed through the door and I have all glass? French? windowed doors (this company didn't explain that these door knockers couldn't be mounted on? trim that surrounds door), and I also returned? the bone keep sake or jewelry box? because it was? white not cream as I was told ? At this time this company says I have a $credit, and this amount is inaccurateI was told I had a $credit upon returning the defective hinges and I have no idea what my credit is now upon returning the door knockers and keep sake jewelry box ? The two times I have reordered to recover my $merchandise credit,? I have received defective merchandise (hinges),? or not as expected merchandise (three door knockers? and keep sake jewelry box), and I? paid for? return shipping ? At this time the money I've paid? for return shipping for all? three defective and/or not as expected? orders? amounts to approximately $over and above the $initial merchandise which included shipping ? ? RegardsSincerely, [redacted]

Dear *** ***,
Thank you for taking the time to explain the issues you have encountered recentlyWe apologize for any inconvenience you have experienced
Our Return's Department is reviewing the information that you have stated in your complaint, we are anxious to resolve this matter fairly
We will contact you at the conclusion of our findingsThank you for giving us the opportunity to assist you
If you need further assistance, you may contact us at [email protected]
Sincerely,
Victoria
Vintage Hardware

To date I've paid Vintage Hardware and Lighting $plus approximately $more for sending back two separate defective ordersIn my possession I have one item that I've kept and it's a bronze number costing $Vintage Hardware and Lighting only offered me a merchandise credit
$insted of $plus the shipping cost on these defective items and I complainedThank youRegards, *** ***

Complaint: ***
I am rejecting this response because:There's nothing wrong with "threatening" a bad reviewYou offer poor customer service, you get reviewed onlineThis is 2018.I will accept a return, minus 20% restocking feeI will not accept store credit
Sincerely,
*** ***

Vintage Hardware & Lighting has a day, no question asked, return policyIt is found in multiple places on our website and on the customer invoice shipped with the orderAfter months the customer returned the "unopened", fully functional products and refused our compromised solutionWe
offered to accept the products back, minus a 20% restock feeInstead he threatened bad reviews until he "got his way"This is one of them

This message is in regards to complaint ID *** filed on 6/3/
Hi ***,
Please see my responses in red
1) There are 'Business days between 9/26/and 11/7/USPS tracking #*** and USPS expected delivery date is noted as 11/7/on USPS sales receipt which is a Saturday and not a 'Business' day, and had USPS delivered on 11/7/as noted on sales receipt these items would have been returned within 'Business' days
Our return policy states returns must be received by us within days of ship dateThis is calendar days
2)This merchant counts weekends (Saturday and Sunday) as 'Business' days, and I was forced to accept this merchants 20% restocking fee for defective merchandise, otherwise this merchant wouldn't accept return
Our return policy states returns must be received by us within days of ship dateThis is calendar days
Orders received after days are normally refusedThe customer agreed to a 20% restocking fee for store credit
3) French windowed doors (this company didn't explain that these door knockers couldn't be mounted on trim that surrounds door), and I also returned the bone keep sake or jewelry box because it was white not cream as I was told
The customer placed the order, giving us the item numbers for door knockers and a bone chest The customer must have read the items descriptions online in order to give us the item number on the phoneThe products are exactly as described on our websiteAll measurements for mounting are listed on our website
4) At this time this company says I have a $credit, and this amount is inaccurateI was told I had a $credit upon returning the defective hinges and I have no idea what my credit is now upon returning the door knockers and keep sake jewelry box
As of now the customer has a store credit in the amount of $
5) returned the hinges due to the hinges were defective
The hinges were not defectiveShe ordered a cabinet hinge to use on a door

This message is in regards to complaint ID *** filed on 6/3/
Hi ***,
Please see my responses in red
1) There are 'Business days between 9/26/and 11/7/USPS tracking #*** and USPS expected delivery date is noted as 11/7/on USPS sales receipt which is a Saturday and not a 'Business' day, and had USPS delivered on 11/7/as noted on sales receipt these items would have been returned within 'Business' days
Our return policy states returns must be received by us within days of ship dateThis is calendar days
2)This merchant counts weekends (Saturday and Sunday) as 'Business' days, and I was forced to accept this merchants 20% restocking fee for defective merchandise, otherwise this merchant wouldn't accept return
Our return policy states returns must be received by us within days of ship dateThis is calendar days
Orders received after days are normally refusedThe customer agreed to a 20% restocking fee for store credit
3) French windowed doors (this company didn't explain that these door knockers couldn't be mounted on trim that surrounds door), and I also returned the bone keep sake or jewelry box because it was white not cream as I was told
The customer placed the order, giving us the item numbers for door knockers and a bone chest The customer must have read the items descriptions online in order to give us the item number on the phoneThe products are exactly as described on our websiteAll measurements for mounting are listed on our website
4) At this time this company says I have a $credit, and this amount is inaccurateI was told I had a $credit upon returning the defective hinges and I have no idea what my credit is now upon returning the door knockers and keep sake jewelry box
As of now the customer has a store credit in the amount of $
5) returned the hinges due to the hinges were defective
The hinges were not defectiveShe ordered a cabinet hinge to use on a door

Complaint: ***I am rejecting this response because:
I ordered on 9/21/and received on 9/26/
?
I returned on 11/5/and merchant said they? received on 11/10/
?
There are 'Business' days between 9/26/and 11/5/
?
Merchant said they received on 11/10/which is 'Business' days
?
There are? 'Business days between 9/26/and 11/7/USPS tracking #*** and USPS? expected delivery date? is noted as? 11/7/on USPS? sales receipt which is a Saturday and not a 'Business' day, and had USPS delivered on 11/7/as? noted on sales receipt? these items would have been returned within 'Business' days
?
Had I overnighted? light fixtures? back to merchant on 11/5/15? this pound ounce package,? ? according to FEDEX on 7/16/16, would have cost $273.56, and the? light fixtures cost? $313.50,? which is impracticalHowever, if I had? sent overnight? I would have met most if not all merchants,? day return policy? that? practice 'Business' days.? 'Business' days? don't include? Saturday? or Sunday which this merchant? appears to? includeThis merchant? should note somewhere on their site that they include non-'Business' days (Saturday and Sunday), as 'Business' days
?
In any event the light fixtures were defective in that they wouldn't fit flush to the wall and these light fixtures were? being installed? upon new construction wiring and boxes which passed wiring? code? upon NH Inspectors? inspection
?
The merchant said I opened boxes and installed, and? I? did open boxes? and? my electrician tried to install light fixtures,? otherwise how would I know these light fixtures were defective in that they? wouldn't fit flush to wall
?
Merchant says I didn't return these light? fixtures in the original packaging, and? upon my discovering? that these? the light fixtures? were defective I immediately? placed light fixtures? back into original box? and sent back to merchant
?
This merchant? counts weekends (Saturday and Sunday)? as? 'Business' days, and I was forced to? accept this merchants 20% restocking fee for defective merchandise, otherwise this merchant wouldn't accept return.?
?
This merchant? told me? I was to have? a $merchandise? credit, and I incurred? an additional? cost of $30.00? to ship defective lighting fixtures? back to merchant.?
?
Two times I have tried to find other items from this merchant? in an attempt to? use the $228.00? credit
?
The first time I ordered hinges and the bronze #I kept the $bronze #number, and returned the hinges due to the hinges? were defective
?
The second time I ordered? three door knockers, and a bone keep sake or jewelry box.? The door knockers had to be installed through the door and I have all glass? French? windowed doors (this company didn't explain that these door knockers couldn't be mounted on? trim that surrounds door), and I also returned? the bone keep sake or jewelry box? because it was? white not cream as I was told
?
At this time this company says I have a $credit, and this amount is inaccurateI was told I had a $credit upon returning the defective hinges and I have no idea what my credit is now upon returning the door knockers and keep sake jewelry box
?
The two times I have reordered to recover my $merchandise credit,? I have received defective merchandise (hinges),? or not as expected merchandise (three door knockers? and keep sake jewelry box), and I? paid for? return shipping
?
At this time the money I've paid? for return shipping for all? three defective and/or not as expected? orders? amounts to approximately $over and above the $initial merchandise which included shipping
?
?
RegardsSincerely,*** ***

To date I've paid Vintage Hardware and Lighting $313.50 plus approximately $30.00 more for sending back two separate defective orders. In my possession I have one item that I've kept and it's a bronze number 7 costing $14.00. Vintage Hardware and Lighting only offered me a merchandise credit...

$191.00 insted of $313.50 plus the shipping cost on these defective items and I complained. Thank you. Regards, [redacted]

Dear [redacted],
 
Thank you for taking the time to explain the issues you have encountered recently. We apologize for any inconvenience you have experienced.
 
Our Return's Department is reviewing the information that you have stated in your complaint, we are anxious to resolve this matter fairly.
 
We will contact you at the conclusion of our findings. Thank you for giving us the opportunity to assist you.
 
If you need further assistance, you may contact us at [email protected].
 
Sincerely,
 
Victoria
Vintage Hardware

Complaint: [redacted]I am rejecting this response because:
I ordered on 9/21/15 and received on 9/26/15.
 
I returned on 11/5/15 and merchant said they received on 11/10/15.
 
There are 29 'Business' days between 9/26/15 and 11/5/15.
 
Merchant said they received on 11/10/15 which is 32 'Business' days.
 
There are 29 'Business days between 9/26/15 and 11/7/15. USPS tracking #[redacted] and USPS expected delivery date is noted as 11/7/16 on USPS sales receipt which is a Saturday and not a 'Business' day, and had USPS delivered on 11/7/15 as noted on sales receipt these items would have been returned within 30 'Business' days.
 
Had I overnighted light fixtures back to merchant on 11/5/15 this 5 pound 3 ounce package,  according to FEDEX on 7/16/16, would have cost $273.56, and the light fixtures cost $313.50, which is impractical. However, if I had sent overnight I would have met most if not all merchants, 30 day return policy that practice 'Business' days. 'Business' days don't include Saturday or Sunday which this merchant appears to include. This merchant should note somewhere on their site that they include non-'Business' days (Saturday and Sunday), as 'Business' days.
 
In any event the light fixtures were defective in that they wouldn't fit flush to the wall and these light fixtures were being installed upon new construction wiring and boxes which passed wiring code upon NH Inspectors inspection.
 
The merchant said I opened boxes and installed, and I did open boxes and my electrician tried to install light fixtures, otherwise how would I know these light fixtures were defective in that they wouldn't fit flush to wall.
 
Merchant says I didn't return these light fixtures in the original packaging, and upon my discovering that these the light fixtures were defective I immediately placed light fixtures back into original box and sent back to merchant.
 
This merchant counts weekends (Saturday and Sunday) as 'Business' days, and I was forced to accept this merchants 20% restocking fee for defective merchandise, otherwise this merchant wouldn't accept return. 
 
This merchant told me I was to have a $228.00 merchandise credit, and I incurred an additional cost of $30.00 to ship defective lighting fixtures back to merchant. 
 
Two times I have tried to find other items from this merchant in an attempt to use the $228.00 credit.
 
The first time I ordered hinges and the bronze #7. I kept the $14.00 bronze #7 number, and returned the hinges due to the hinges were defective.
 
The second time I ordered three door knockers, and a bone keep sake or jewelry box. The door knockers had to be installed through the door and I have all glass French windowed doors (this company didn't explain that these door knockers couldn't be mounted on trim that surrounds door), and I also returned the bone keep sake or jewelry box because it was white not cream as I was told.
 
At this time this company says I have a $228.00 credit, and this amount is inaccurate. I was told I had a $191.00 credit upon returning the defective hinges and I have no idea what my credit is now upon returning the door knockers and keep sake jewelry box.
 
The two times I have reordered to recover my $228.00 merchandise credit, I have received defective merchandise (hinges), or not as expected merchandise (three door knockers and keep sake jewelry box), and I paid for return shipping.
 
At this time the money I've paid for return shipping for all three defective and/or not as expected orders amounts to approximately $80.00 over and above the $313.50 initial merchandise which included shipping.
 
 
RegardsSincerely,[redacted]

Regarding: [redacted] 
2226 Dunroyal Dr. 
St. Louis MO 63131
Daytime Phone: [redacted]
Evening Phone: [redacted]
Email: [redacted]@sbcglobal.net
 
 
The customer notified us about an issue with one of her sconces she purchased was broken. We offered for her to...

return for full refund or the option that we could custom re-cast another one for her from an original.
 
 We sent a return label with the option to send her three original and one re-cast as she originally agreed or the option of a full refund if she sent all four sconces and shades back.
She has not used the return label and we have not received the fixtures back.
 
It does cost more to re-cast than it does to re-finish an original piece, especially for such a small quantity.
 
To re-cast involves a lot of work to be done, make new mold, pour wax to the mold, make a wax tree, add 7 coats of ceramic slurry, each layer needing to be cured each time. it takes two weeks to dry all 7 layers of slurry.
 
Then the wax tree is burned out in the burn out oven, the metal is then poured into the ceramic mold. The ceramic mold is then broken by hand since the piece is very delicate, and then casting parts must be machined by hand, Then finally cleaned, polished, and re-finished, assembled, wired and tested. You can see on our website some of our restored antiques are less expensive than our reproductions of the same item.
 
If the customer had not agreed to re-cast we would not have gone to this extent to re-cast the sconce.
 
If you have any questions please contact us at any time.
 
 
Vintage Hardware