Vintage Motorcars, LLC

I have been in contact with the buyer, [redacted] , in regards to his concerns I am currently working with [redacted] to rectify the situation, and we are in the process of coming to an agreementSincerely, [redacted] ***OwnerVintage Motorcars

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Hello,I bought a from VMC described as"Blue", false"cold a/c", no a/c, cold or otherwise...doesn't work"Positraction", doesn't work if so equipted"rear defrost", broken"engine", VMC delivered to me w/following defects (among others)....Braking problems,Engine backfires, leaks oil, leaks gasolineSagging Front springs shimmed up w/ makeshift materialClutch problemsAll reported shortly after deliveryAbove are irrefutable facts, Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Vintage Motorcars, has indicated they are willing to work with me toward resolution of the concerns I have presented I am awaiting the outcome of those discussion before I am able to fully accept the resolution Regards, [redacted]

I sent an email to [redacted] explaining the financial reimbursement I am willing to do in order to resolve this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Since it appears that Mr [redacted] is changing his willingness to work with me on all the issues which I feel is an “unfair Practice” for him as a dealer not to disclose to me on the WI Buyers Guide I am referring my complaint to Mr [redacted] DOT Wisconsin Field Investigation Unit SupervisorMr [redacted] will assign my complaint to an Area Investigator.I am reiterating the following information to you as a basis of my decision to contact Mr***:I received your letter dated 06/23/and the response from Mr***Due to many days of rain, my mechanic’s work load and our doctor appointments, I was finally able to contact Mr [redacted] by email on May 13, regarding the results of speedometer cable issue on the ’Ford FairlaneMy mechanic had the vehicle on a hoist in his shop on My 12, As a result of my mechanic determining the cause of that problem, several other issues came to surfaceI became aware of the horn not working and the fuel gauge always showing full on the way home as wellHowever, I became aware of the other issues from my mechanic.I made Mr [redacted] aware in my email to him of the fact that I believe it is an “unfair practice” for him as a dealer not to disclose all of these issues on the WI Buyers GuideI requested Mr [redacted] to make it right with me since he did not disclose those items on the WI Buyers GuideI have included his response to my request in this email belowI requested Mr [redacted] the second time to please re-consider making it right with on all issues ie; driver door rubbing on edge of front fender, rear differential pinion seal leaking (my mechanic added ½ quart in miles), dash paint peeling, damaged upholstery, heater motor and windshield wiper motor not workingI attached pictures of all the issues in my email to Mr [redacted] and to youMr [redacted] responded to my second request exactly the same as my first request and is included below At that time I contacted you at the Revdex.comThe correspondence with Mr [redacted] after you contacted him and my responses are included below as wellI would like to reiterate that the date Mr [redacted] completed and signed the WI Buyers Guide was 09/18/and was provided on 04/27/the date of sale to me which was seven months laterMr [redacted] has acknowledged in his correspondence with you that there are some changes that can take place in seven monthsPerhaps a more current inspection of the vehicle by Mr [redacted] would have been more accurate ***, To be fair; please provide me with an estimate from a licensed auto repair shop to repair the wipers, horn, heater blower fan, and speedometer I will review the estimate, and let you know what I will be willing to doSincerely, [redacted] M ***OwnerVintage Motorcars, LLC- Telephone CEOSterling Properties, LLC- Telephonen- FacsimileMr***, in his response to you at the Revdex.com below, stated: “I asked Mr [redacted] to get me an estimate for everything that was marked “OK” on the WI Buyers Guide that wasn’t working to his satisfactionHe never provided me with one.” Mr [redacted] now appears to demonstrate a willingness to work with me on making everything right with meThis is somewhat different from his response to my request as noted above where he appeared to disregard my request for him to work with me on all the issues that he did not disclose on the WI Buyers GuideWhen I provided a fax estimates from my local mechanic for labor, estimates from local Classic Car Restoration Shops and an estimate from a local vehicle upholstery shop to you for him, Mr [redacted] responded: “Mr [redacted] provided me with a number of estimates for a number of on his carI requested only those that were marked incorrectly on the WI Buyers Guide.Those items would be: Fuel Gauge - $ Heater Motor - $ Windshield wiper motor - $270.95.” Mr [redacted] did agree to pay $toward the labor bill Again this response was somewhat different that his previous request for everything that was marked “OK” on the WI Buyers Guide that wasn’t working to my satisfactionMr [redacted] is now changing his previous agreement of the horn and speedometer cable Mr [redacted] stated I had an opportunity to visit his dealership in personI have repeatedly stated to Mr [redacted] that I felt he had earned my trust through all his email answers to my questionsPrior to our agreement to have the vehicle delivered to me in Brooklyn Park, MN, I sent an email to Mr [redacted] with a list of all the things I would check if I were at his dealershipMr [redacted] answered each question to include having “checked all door edges and door jambs, there is no rust there.” I believed Mr [redacted] was answering them honestly and sincerely by stating to me: “I just want to be honest with you.” I do not believe Mr [redacted] could have opened the driver’s door to check the door edges and door jambs without hearing the squeaking noise that I was misled to believe was a “door hinge that needed lubrication.” I feel it would be just as easy to mislead me at his dealership as it was in Brooklyn ParkMN.Please send me an email that you received this emaiThank you again for all your assistance to me on this case, Kim.Sincerely, [redacted] The responses to you from Mr [redacted] regarding his requests from me are as follows:between the time I checked out the car, and when he took delivery which would cause items such as the wipers and heater blower fan to not work properlyBecause of the amount of miles between us; I asked Mr [redacted] to get me an estimate for everything that was marked "OK" on the WI Buyers Guide that wasn't working to his satisfactionHe never provided me with one.I would also like to note that Mr [redacted] first contacted me about this car on February 12, The car was delivered to Mr [redacted] on April 27, He had over months to personally inspect the car, and chose not toHe did send a friend to personally inspect the car, and his friend reported the full condition of the car back to himThen on April 27, 2015; Mr.Bolstad took over hours to personally inspect the car prior to delivery, and signed the WI Buyers GuideIf the issues he is claiming were as severe as he is claiming; he would not have taken delivery of the car.I feel Mr [redacted] is not educated on old cars, and he is expecting a year old vehicle to be something that it cannot be.Sincerely, [redacted] *** OwnerVintage MotorcarsMr [redacted] provided me with a number of estimates for a number of items on his carI requested only those that were marked incorrectly on the WI Buyers GuideThose items would be:- Fuel gauge - $29.58- Heater motor volt speed - $159.95- Windshield wiper motor - $270.95The other items Mr [redacted] is referring to are items that were not on the WI Buyer's Guide, and are the responsibility of the buyer to personally inspect prior to committing to buy a vehicleThe speedometer was noted on the Buyers Guide as "speedometer works off and on",I understand that MrBolstad was in Texas during the majority of our email conversations, but what does that have to do with anything? I have had buyers either fly or drive into my dealership from Baton Rouge, LA, Austin, TX, Buffalo, NY, Grand Forks, ND, and Fort Myers, FLWhen it comes to vehicles that are over years old (even if they have been restored); they are not going to be the same as the newer cars on a dealer's lotThat is why my website specifically says "INSPECTION: We recommend you personally inspect the vehicle you are interested in buying before you purchase it." Mr [redacted] absolutely had the opportunity to personally inspect the vehicle prior to purchasing it, but instead he chose to wait until the day of delivery.I would be willing to pay the $for parts listed above + $towards labor to install these parts for an even $1,The WI DOT does not require me to pay an outside shop to perform these repairsThe WI DOT only requires me to repair these items when Mr [redacted] returns the vehicle to my facilityI am offering the $towards labor to show that I would like to resolve this matterHopefully MrBolstad can move on and enjoy his carHe may accept my offer of $1,000, or he may bring the vehicle to my facility, and I will have my mechanic repair the items listed above.Sincerely, [redacted] ***Vintage Motorcars, LLC Sun Prairie, WI

- Car was described as “Blue” This car was originally painted Tahoe Turquoise from the factory However; this car was repainted at some time by someone other than myself, so I am not able to confirm that the car was repainted the correct shade of Tahoe Turquoise Therefore; I did not represent the color as such Also – eBay does not provide an option in their listings for Tahoe Turquoise They allow the listing agent to select blue or green- Dent in front bumper This is a cosmetic issue This is something the buyer would have clearly seen upon inspection- Dented left taillight trim This is a cosmetic issue This is something the buyer would have clearly seen upon inspection- Car described as “drives without hesitation” The car performed flawlessly on our safety inspection road test In fact; we drove this car from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems- Described as “Cold A/C” During our safety road test, and during the trip to Blanchardville; the A/C worked properly and blew cold air Granted; it doesn’t blow as cold as modern cars with RFreon, but it performed just the way a A/C with RFreon should- Described as “w/ rear defrost” The car does, in fact, have rear defrost Mechanical issues not identified on WI Buyer’s Guide - **Under Mechanical Issues – I cannot read the first word he wrote- Engine Modified Adding headers does not constitute as modifying the engine Headers are a “bolt-on” product- Windshield delaminated Due to the fact the delamination is not anywhere in the line of sight, and does not impede the ability of the driver to see properly out the windshield; we determined this to be a cosmetic issue The buyer would have clearly seen upon inspection- Clutch bounces wildly The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems- Speedometer erratic This is not something we experienced during the safety inspection or road tests- Engine leaks oil The car has minor seepage which is very typical for a year old vehicle- Engine backfires The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems- Excessive driveline wear The driveline is going to have wear considering it is a year old vehicle- Rattle in front of engine The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems- Self-cancel turn signal not working This is a luxury item The turn signals operated properly when used- Carb leaks gasoline The carburetor was thoroughly inspected, and showed no signs of leaking- Power brake system leaking The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems If the pedal indeed “went to the floor”; we wouldn’t have made the trip safely to Blanchardville and back We did ask [redacted] to send a written estimate to repair the items he was dis-satisfied with, but we never received anything I also had [redacted] (Vintage Motorcars lead mechanic) call [redacted] to discuss the issues he was experiencing, but [redacted] did not return any of ***’s callsI truly feel there would not be an issue if [redacted] had personally inspected the vehicle, since the majority of his concerns seems to be cosmetic in nature

As a licensed WI auto dealer; I am not required to buy back any vehicle based on cosmetic concerns a customer has. It appears the core problem *** has is the color of the car. This would not have been an issue if he had personally inspected the vehicle, or closely inspected the or more photos that were provided to him prior to the sale.In regards to any mechanical issues he is claiming that were marked incorrectly on the WI Buyer's Guide; the WI DOT states it is the customer's responsibility to return the vehicle to the dealer's location for any and all repair work to be performed by the selling dealer.A refund is not a reasonable solution

I just wanted to inform you that the case between Mr*** *** and Vintage Motorcars has been resolved with the assistance of Mr*** *** of the WI DOT. If you would like any clarification or documentation of this resolution; I would be able to provide anything you may need. Hopefully the Revdex.com will be able to list this case as closed based on the information I provide as opposed to 'unresolved'. Sincerely,*** M ***OwnerVintage Motorcars, LLC- Telephone

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me but I don't see that anything will happen. He has done exactly as I suspected. He deflected. I actually have emails apologizing for his guy promising to get the car on a hauler.I could get my daughter to tell what she heard and then he would get his guy to lie again. A vicious circle. I just wanted someone to be aware of my experience. I would not be surprised if I am not the first to have such an experience with this company and I am quite sure I won't be the last. maybe someone else will take the time to report this company in the future and something can be done
Regards,
*** ***

I have been in contact with the buyer, [redacted], in regards to his concerns.  I am currently working with [redacted] to rectify the situation, and we are in the process of coming to an agreement. Sincerely, [redacted]OwnerVintage Motorcars

Dear Revdex.com,I apoligize for the delayed response.  Your first email notifying me of a complaint must have landed in my SPAM folder.In regards to the complaint issued by Mr. [redacted]; I have had several email conversations with Mr. [redacted] about his concerns.  I have explained to him that I do my best to describe my vehicles as thoroughly as I possibly can.  I also tried to explain to him that he is dealing with a 59 year old vehicle.  Even though the vehicle was restored relatively recently; it is still a 59 year old vehicle, and is not going to be the same as a late model car.The car went through a complete safety inspection at my facility, and everything checked out.  There is a possibility that some of the electrical connections may have developed some corrosion between the time I checked out the car, and when he took delivery which would cause items such as the wipers and heater blower fan to not work properly.  Because of the amount of miles between us; I asked Mr. [redacted] to get me an estimate for everything that was marked "OK" on the WI Buyers Guide that wasn't working to his satisfaction.  He never provided me with one.I would also like to note that Mr. [redacted] first contacted me about this car on February 12, 2015.  The car was delivered to Mr. [redacted] on April 27, 2015.  He had over 2 months to personally inspect the car, and chose not to.  He did send a friend to personally inspect the car, and his friend reported the full condition of the car back to him.  Then on April 27, 2015; Mr. [redacted] took over 2 hours to personally inspect the car prior to delivery, and signed the WI Buyers Guide.  If the issues he is claiming were as severe as he is claiming; he would not have taken delivery of the car.  I feel Mr. [redacted] is not educated on old cars, and he is expecting a 59 year old vehicle to be something that it cannot be.Sincerely,[redacted]OwnerVintage Motorcars

-         Car was described as “Blue”.  This car was originally painted Tahoe Turquoise from the factory.  However; this car was repainted at some time by someone other than myself, so I am not able to confirm that the car was repainted the correct...

shade of Tahoe Turquoise.  Therefore; I did not represent the color as such.  Also – eBay does not provide an option in their listings for Tahoe Turquoise.  They allow the listing agent to select blue or green. -         Dent in front bumper.  This is a cosmetic issue.  This is something the buyer would have clearly seen upon inspection. -         Dented left taillight trim.  This is a cosmetic issue.  This is something the buyer would have clearly seen upon inspection. -         Car described as “drives without hesitation”.  The car performed flawlessly on our safety inspection road test.  In fact; we drove this car from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems. -         Described as “Cold A/C”.  During our safety road test, and during the trip to Blanchardville; the A/C worked properly and blew cold air.  Granted; it doesn’t blow as cold as modern cars with R134 Freon, but it performed just the way a 1967 A/C with R12 Freon should. -         Described as “w/ rear defrost”.  The car does, in fact, have rear defrost.    Mechanical issues not identified on WI Buyer’s Guide -         **Under Mechanical Issues – I cannot read the first word he wrote. -         Engine Modified.  Adding headers does not constitute as modifying the engine.  Headers are a “bolt-on” product. -         Windshield delaminated.  Due to the fact the delamination is not anywhere in the line of sight, and does not impede the ability of the driver to see properly out the windshield; we determined this to be a cosmetic issue.  The buyer would have clearly seen upon inspection. -         Clutch bounces wildly.  The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems. -         Speedometer erratic.  This is not something we experienced during the safety inspection or road tests. -         Engine leaks oil.  The car has minor seepage which is very typical for a 50 year old vehicle. -         Engine backfires.  The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems. -         Excessive driveline wear.  The driveline is going to have wear considering it is a 50 year old vehicle. -         Rattle in front of engine.  The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems. -         Self-cancel turn signal not working.  This is a luxury item.  The turn signals operated properly when used. -         Carb leaks gasoline.  The carburetor was thoroughly inspected, and showed no signs of leaking. -         Power brake system leaking.  The car performed flawlessly on our safety inspection road test along with the trip from Sun Prairie, WI to the Blachardville, WI car show and back with absolutely no issues or problems.  If the pedal indeed “went to the floor”; we wouldn’t have made the trip safely to Blanchardville and back.   We did ask [redacted] to send a written estimate to repair the items he was dis-satisfied with, but we never received anything.  I also had [redacted] (Vintage Motorcars lead mechanic) call [redacted] to discuss the issues he was experiencing, but [redacted] did not return any of [redacted]’s calls. I truly feel there would not be an issue if [redacted] had personally inspected the vehicle, since the majority of his concerns seems to be cosmetic in nature.

I sent an email to [redacted] explaining the financial reimbursement I am willing to do in order to resolve this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Hello,I bought a 442 from VMC described as"Blue", false"cold a/c", no a/c, cold or otherwise...doesn't work"Positraction", doesn't work if so equipted"rear defrost", broken"400 engine", false VMC delivered 442 to me w/following defects (among others)....Braking problems,Engine backfires, leaks oil, leaks gasolineSagging Front springs shimmed up w/ makeshift materialClutch problemsAll reported shortly after delivery. Above are irrefutable facts, Sincerely, [redacted]

Please note the above attached pictures of items that existed prior to the date of sale (pre-existing conditions): #1 Picture of damaged upholstery rear driver side. #2 Picture of damaged upholstery rear passenger side. #3 tear in upholstery on back of front passenger seat. #4 paint peeling in dash...

from possible poor priming. #5 rear differential leak from pinion seal. #6 driver door out of adjustment causing damage to driver side fender causing need for repainting. The passenger door also is in need of adjustment, however, is not doing damage to the passenger fender. #7 image of Wisconsin Buyers Guide. I also request Mr. [redacted] to take full responsibility (as he should have before advertising the vehicle for sale) for the those items addressed in the documentation below that was not workimg properly (the speedometer) on date of purchase or in the case of the wipers, horn, and heater blower fan which did not work at all. In the last email I received, which is included below in this email, Mr. [redacted] has requested that I provide him with an “estimate from a licensed auto repair shop to repair the wipers, horn, heater blower fan and speedometer. I will review the estimate, and let you know what I will be willing to do.” Mr. [redacted] apparently does not want to take any responsibility for replacing the rear differential pinion seal, which in one of his emails below: “hello [redacted] Thank you for your inquiry”, he answers the question about the leak. Mr. [redacted] stated: “The brownish color on the gas tank comes from a slight gear lube leak on the rear differential.” Mr. [redacted] stated: “this will stop when the vehicle is driven.” My mechanic says when the pinion seal is worn it leaks, it does not get better it needs to be replaced. Mr. [redacted] also apparently does not want to accept responsibility for the doors needing adjustment or the required repainting of the driver front fender as a result of the door rubbing against the fender. In Mr. [redacted]’s email below dated May 15, 2015, he stated: “Just to clarify: [redacted] and I do NOT have extensive experience in the car restoration business.” In the next email below that Mr. [redacted] stated: “My mechanic has many years of body experience, he believes all the body panels are original.” It appears that Mr. [redacted] changes his statements depending on whether is trying to sell a vehicle or trying to defend his actions. I maintain that Mr. [redacted] had to be aware of the driver door rubbing the fender because of the dry metal to metal noise it makes when he or anyone, to include his mechanic, opens the door for any reason. This is the noise I referred to when we were going to take it for a test drive. When I asked [redacted] ([redacted]’s mechanic) what is that noise? [redacted] stated: “it sounds like a hinge that needs lubrication.” When we were making arrangements with Mr. [redacted] to deliver the car to Brooklyn Center in order to save us the time of going to Sun Prairie, WI as we had a very hectic schedule with doctor appointments etc. I informed Mr. [redacted] of the things I would check on the car if I went to Sun Prairie, WI. Mr. [redacted] stated in an email below: “I  checked all the door edges and door jambs. No signs of any bubbling or signs of possible rust anywhere.” However, now I realize that Mr. [redacted] is very careful not to answer any questions other than exactly what was asked. If, after his statement about the door edges and door jambs, he could have said something like: [however, I did notice when I open the driver door, the door rubs against the front driver fender and has some touch-up paint on it because the paint is getting damaged]. Mr. [redacted] would have then been disclosing the information I needed to know prior to the car leaving his dealership. We could have discussed what he was going to do to fix it, rather than to haul it to Brooklyn Park and have [redacted] mislead [redacted] and me by saying “it sounds like a hinge that needs lubrication.” We believed [redacted] because of the “many years of body experience” both [redacted] and Mr. [redacted] said he has. [redacted] also told us he has taken courses in both Auto Mechanic and Auto Body Repair so he is qualified to do both, which he feels is a big advantage for him. When we brought the upholstery damage to [redacted]’s attention his response was: “It looks like it is coming apart, however, that will get covered up by the boot when the top is down.” We feel that is absolutely an unacceptable answer. It is not a matter of being able to cover it up, it is a matter of it being right and not damaged in the first place. Mr. [redacted] asked why we signed the paperwork and gave [redacted] the check if we were concerned about these issues. I responded to Mr. [redacted], because of being misled by [redacted] when he told us the noise “sounds like a hinge that needs lubrication.” I did not think it would be a big deal to have a hinge lubricated. When I addressed the speedometer to [redacted] said: “it should be an easy fix by just tightening the connection behind the speedometer, sometimes it loosens up and needs to be retightened.” When I brought  the car to my mechanic I discovered this was not the case. Each issue appeared to be no big deal. Again, if [redacted] had been up front and informed us that the door is rubbing against the fender and the touch-up paint is there to cover the damage caused by the door. The door will need to be adjusted and the fender will need to be repainted to make it right again, that would have been a different deal. I told Mr. [redacted] that I believe it is his responsibility as a reputable owner of a Classic Car dealership to disclose everything that he knows is wrong with a vehicle that he is selling. Especially when I repeatedly told him I did not want any unexpected surprises. Mr. [redacted] always responded “I understand your concerns.” He also understood I was placing all my faith and trust in him to demonstrate his honesty, integrity and sincerity as a business man to me as a customer. The purchase agreement has “vehicle is sold in as is condition with no warranties expressed or implied.” I maintain Mr. [redacted] should have disclosed all of the information regarding the condition of this vehicle, which I have discussed in this email. If that had been done, I would have known exactly the “as is condition” of this vehicle. The description of the car by Mr. [redacted] states: “Absolutely beautiful example of how a restoration should be done!” We believe this is absolutely an example of false advertising. The advertised condition of the vehicle should be the same as the actual condition of the vehicle. ·         Description·         SpecificationsVehic...⇄ DescriptionHere is an absolutely beautiful ’56 Sunliner. This is one of the mostbeautiful examples to ever come out of Detroit in the 50’s. High undershadowed by its Chevy counterpart; the ’56 Ford is actually a more rarespecimen, and quietly screams class!This Fairlane was a Georgia car up until 2014 where it went throughan exhaustive frame-off restoration in 2008-2009. All the mechanicalswere re-built including the original Ford 312 V-8 engine, and 3 speedFord-O-Matic automatic transmission. The body was professionallyrepainted in the original color of Raven Black.The interior and convertible top were also re-done at that time into thecorrect colors.This stunning car won first place at the Chattanooga World of WheelsShow in 2009.Absolutely beautiful example of how a restoration should be done! I am hereby requesting that Mr. [redacted] take full responsibility for all the above described issues that he failed to disclose to [redacted] and me before the vehicle left his dealership. I request that Mr. [redacted] pay in full for the expenses to have a local classic car restoration shop, local licensed mechanic, a local upholstery shop fix the issues. We  believe it is an “unfair practice” for Mr. [redacted] to avoid taking care of these issues before the car left his dealership and dump the expense of these unexpected surprises in my lap. Mr. [redacted] understood I was placing my full faith and trust in him when he agreed to deliver the car to me in Brooklyn Park, MN.   As I suggested to Mr. [redacted] in an earlier email I can get two or three estimates from classic auto body restoration shops. I would be willing to accept the least expensive auto body restoration estimate to help keep his costs lower, provided that estimate does not the result of not doing the restoration correctly, which was apparently the case with the current peeling paint in the dash as shown in the attached picture. Please Note: The email correspondence documentation below begins with the last email received from Mr. [redacted] wanting me to get an estimate from a licensed repair shop, with no mention of the other issues that I have addressed to him. The other emails are all the correspondence I have had with Mr. [redacted]. Thank you for your consideration and assistance in this matter. Sincerely,  [redacted]
[redacted]
 
[redacted]
     [redacted], To be fair; please provide me with an estimate from a licensed auto repair shop to repair the wipers, horn, heater blower fan, and speedometer.  I will review the estimate, and let you know what I will be willing to do.   Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile From: [redacted] Sent: Thursday, May 21, 2015 5:29 PMTo: [redacted]Subject: RE: '56 Ford Fairlane Sunliner Concerns/Issues [redacted], In the Wisconsin newspaper article, “Disclosures aimed at consumer protection” written by [redacted] addresses the new Inspection Forms that debuted January 1, 2015. This is the same form that you referred to me  to give me “peace of mind” when I repeated in my email “I do not want any unexpected surprises.”  You stated:  Hi [redacted],I do understand your concerns.  As a licensed Wisconsin Auto Dealer; I am bound by certain rules no matter where my customers live.I will provide you with a Buyer's Guide (or otherwise known as a window sticker) that will show everything that has been checked on the car.  This is a form provided to me by the WI DMV, and I am required to inspect the vehicle and then report anything in the Buyer's Guide.As you can see; there are no issues with the car, and everything has been safety inspected.I have attached the report so you can see it. In the article by [redacted], who supervises a crew of DOT consumer protection investigators, stated: “The disclosure is not a legal warranty. However, DOT notes, it is an “unfair practice” if a dealer refused to fix a known problem that existed at the time of the sale and should have been disclosed on the guide and was not.” You had to have known about the condition of the upholstery while it was still at your dealership, which we brought to [redacted]’s attention on the day of sale.  Also the driver door rubbing against the front fender and passenger door dropping down when opened, because in your own email to me below you state: “I checked all the door edges and the jambs. No sign of bubbling or possible rust anywhere.” You also indicated in another email a seepage from the rear differential that will correct itself once it has been driven. My mechanic feels once the seal is worn it will not get better by driving. The peeling paint in the dash is also obvious, however, was not disclosed by you prior to the sale. You only address the questions that are asked. When I asked about the door edges and jambs, and that is all you responded to. You never volunteered any additional information as is the case with the doors; you could have disclosed the information about the driver door rubbing against fender, and the passenger door dropping down when opened, however, you did not. If a customer has a mechanical issue with a vehicle you sell, do you tell the customer?: “it appears now you are not very experienced with old restored cars. I am sorry, but it is not my responsibility to teach you about restored cars, or what to expect.” I agree, it is not your responsibility to teach anyone about restored cars, however, it is your responsibility to “fix a known problem that existed at the time of sale and should have been disclosed but was not.”  It is also an “unfair practice” to mislead a customer into believing the problem is something other than what it really is when [redacted] told us “it sounds like a hinge that needs lubrication.” You should have had [redacted] adjust the door hinges and repaint the fender as needed before it left your dealership. Based on [redacted]’s information, I just thought all I needed to do was to have the hinge lubricated. I did not see any need to refuse the car and not sign the paper work because of a dry hinge. [redacted]’s “brush off” remark regarding the upholstery damage “it will not show once the top is down and the boot is on is also an “unfair practice” rather than addressing a way of having it repaired. Please understand the decision to purchase the car and hand over the check was based on me trusting and believing you from the beginning because as you stated: “as licensed Wisconsin Auto Dealer I am bound by certain rules no matter where my customers live.” I expected you to demonstrate your honesty, integrity and sincerity as a reputable businessman to disclose and fix any known problem that existed before the time of sale and have them fixed by the time of sale. To be fair, as I requested previously, please approve the estimates for adjusting the doors, painting damage on fender, dash around gauges, repair of upholstery as shown in attached pictures and replace pinion seal in rear differential to your list from a licensed repair shop. I am not using the driver door of the car until it gets fixed. I await your decision before moving forward. Sincerely,  [redacted]  From: [redacted] 
[redacted]To: [redacted]Subject: RE: '56 Ford Fairlane Sunliner Concerns/Issues [redacted], I am sorry you feel the way you do about this car.  Although the restoration may have been completed within the last 6-7 years; it is still a 59 year old car.Restorations are done by people… by hand.  They are not performed in a factory with multi-million dollar, highly precisioned, robotic machinery like 6-7 year old cars are.  It appears now that you are not very experienced with old, restored cars.  I am sorry, but it is not my responsibility to teach you about restored cars, or what to expect.You had ample time to personally inspect the '56.  Yes… I know you were in Texas, and that made it inconvenient for you to personally inspect the car prior to purchase.  However; that was your decision to not make the trip, not mine.When you did get the chance to personally inspect the car in Minnesota; you did a thorough walk through and test drive on the car.  You admitted to me that you noticed the issues, and yet you still made the decision to sign all the paperwork, and hand over the check.  If all these things were such an issue for you; then you shouldn't have followed through with the purchase.To be fair; please provide me with an estimate from a licensed auto repair shop to repair the wipers, horn, heater blower fan, and speedometer.  I will review the estimate, and let you know what I will be willing to do. Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile From: [redacted] Sent: Tuesday, May 19, 2015 12:48 PMTo: [redacted]Subject: RE: '56 Ford Fairlane Sunliner Concerns/Issues [redacted], I would like to begin my response to your email regarding my concerns/issues.  You state to me: “I am not so sure that they are my responsibility to take care of for you.”In your vehicle description below you state:  “This Fairlane was a Georgia car up until 2014 where it went through an exhaustive frame-off restoration in 2008-2009. All mechanicals were re-built including the original Ford 312 V-8 engine, and 3 speed Ford-O-Matic transmission. The body was professionally repainted in the original color of Raven Black. The interior and convertible top were also re-done at that time to the correct colors.”In your own description of the car you state it “went through an exhaustive frame-off restoration in 2008-2009” I believe this means it is a 6 or 7 year car not a 59 year old car. When you addressed some of the issues I brought to your attention that do not work i.e.; wiper motor, horn, fan motor on heater/defroster, and speedometer was not working, you stated that it was working when the car was safety inspected on 9/18/14.  It is obvious some changes have occurred since it was inspected.  When [redacted] became aware of the speedometer not working properly during the test drive he should have suggested that I have it checked an repaired by a mechanic when we get home and send the bill to you as it would have been taken care of if it was still at your dealership. However, [redacted] made no offers to make it right.     ·         Description·         Specification...⇄ DescriptionHere is an absolutely beautiful ’56 Sunliner. This is one of the mostbeautiful examples to ever come out of Detroit in the 50’s. High undershadowed by its Chevy counterpart; the ’56 Ford is actually a more rarespecimen, and quietly screams class!This Fairlane was a Georgia car up until 2014 where it went throughan exhaustive frame-off restoration in 2008-2009. All the mechanicalswere re-built including the original Ford 312 V-8 engine, and 3 speedFord-O-Matic automatic transmission. The body was professionallyrepainted in the original color of Raven Black.The interior and convertible top were also re-done at that time into thecorrect colors.This stunning car won first place at the Chattanooga World of WheelsShow in 2009.Absolutely beautiful example of how a restoration should be done! In your response regarding the upholstery in your email below you state: “If the upholstery in the rear of the car was worn, ripped, or damaged in any way; I would absolutely work with you on price to make it right.” You stated: “Of course; I reported my opinion based on my observation of the interior of the car.” That is exactly the point when we are dealing with individual opinions. I am pretty sure your opinion of the interior of the car would change if you were buying the car rather than selling the car. To me it is very obvious based on the pictures I took of that area of the upholstery meets your criteria of being “worn ripped or damaged in way.” You took pictures of the car for selling. You could have taken pictures of the upholstery and sent to me and asked me my opinion since you are very aware of me wanting to avoid an “unexpected surprises.”  The attached picture of the tear on the back of the front passenger also meets your criteria. [redacted] is the only one who has been in the back seat of the car since it was purchased and [redacted] sat behind me on driver side during our test drive only. The tear was another “pre-existing” issue. Hello [redacted], I understand your concerns in regards to your preferences about the upholstery.  However; I am already losing a significant amount of money on this car, and cannot go backwards any more with my costs.  The only reason I am selling the car to you for the amount we agreed upon is because we worked the deal in the winter when sales were very slow.  Even though $38,000 was not enough to cover my costs in the car; it was better than nothing at the time.  Now that the weather has turned; sales are picking up.  Of course; I will abide by the deal we have already set forth, but I cannot concede any more money on this deal. If the upholstery in the rear of the car was worn, ripped, or damaged in any way; I would absolutely work with you on price to make it right.  But, this labor expense is based on your personal preference with a product that is not in need of repair. I do hope you understand where I am coming from.   Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 – Telephone CEOSterling Properties, LLCPo box 987Sun prairie wi 53590608.318.5500 – Telephone608.318.5503 – Facsimile  In regard to the paint peeling above the fuel gauge and the temperature gauge in the dash you again refer to it “being very normal for a 59 year old vehicle.” In paragraph 3 of your email below you state: “The brownish color on the gas tank is from a slight gear lube leak on the rear differential. This is very common from old cars that sit a lot. When driven; the drips would spray back from the wind against the tank. I am going to clean it up, and then once driven regularly it shouldn’t happen anymore.” By your own admission the pinion seal was leaking. It should have been replaced while the vehicle was still at your dealership however the leak was not noted on the buyers guide. When my mechanic looked at it he stated: “once the pinion seal starts leaking it does not stop by itself. When it gets worn and needs to be replaced.” When he checked the level, it took ½ quart to bring it up to the check hole. So, if it was full when it left your dealership, it was already down ½ quart by the time I drove it 200 miles home. In regard to the issue of the driver door rubbing against the driver side fender. Please note in paragraph 2 below you state: “I checked all the door edges & door jambs. No signs of bubbling or possible rust anywhere.” There is no doubt in my mind, [redacted], that in order for you to check the door edges & jambs you would need to open the driver door. When you did, you would have heard the sound that I heard when I asked [redacted] “what is that noise?” [redacted] replied: “It sounds like a hinge that needs lubrication.” I believed [redacted] and thought I can lubricate a hinge when I get the car home. However, when I brought it to local body shop to help me lubricate the hinge, it was brought to my attention that the door was rubbing against the fender and needs to be adjusted as well as painted. [redacted] also questioned [redacted] about the black paint that looked like it was bubbling up. [redacted] replied: “that is just touch up paint but there is no rust there.” There was absolutely no acknowledgement from [redacted] that the driver door was rubbing against the fender. During our inspection and conversation with [redacted] he told us he has had courses in mechanics and auto body restoration. He also mentioned that if his guys don’t do something right he has them redo it.  [redacted], To answer your questions: 1) I checked the front cross-member thoroughly (tapped it with a hammer); there is no sign of rot or rust anywhere. 2) I checked all the door edges & door jambs.  No signs of any bubbling or signs of possible rust anywhere. 3) The car has been driven since the carb was installed.  Approx. 50 miles.  This was done in the fall before the snow and salt, so it has been sitting ever since.  Each time the car is started; it shows no indication of issues with the carb. 4) The oil and filter were changed in early December.  We used Valvoline 10-30 and replaced the filter with a Wix in-line filter. 5) The car will have a full tank of gas, and it does take regular.  I highly recommend non-ethanol fuel.  I have only run 91 Octane non-ethanol from Kwik Trip. [redacted] did in fact trade-in the Sunliner to me for a 1956 Chevrolet Bel Air Convertible.  The '56 Chevy was always a "bucket-list" car for him, but he never had the money to outright purchase one.  Once he acquired the '56 Ford, and then got the wonderful opportunity to drive it for a few years; he was able to save up the rest of the cash to trade for the Bel Air. Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile   Hello [redacted], Thank you for your inquiry. I wish I could answer all of your questions with all kinds of specific data, but unfortunately I cannot.  I only have the information that was provided to me by the person I purchased the car from.  Here goes: 1) The person I purchased the vehicle from ([redacted] of Cartersville, GA) did not do the restoration.  The previous owner of the car did the complete restoration, and then entered it into the Chattanooga, TN World of Wheels Show in January 2009.  [redacted] had been trying to purchase the car from the previous gentleman once the restoration was complete, but the guy wouldn't sell.  After the World of Wheels Show; the owner of the car passed away, and his widow contacted [redacted] about purchasing the car.  [redacted] owned the car from late 2009 until he traded it to me in 2014.  [redacted] was very aware of the work that went into the restoration, because he knew the owner of the car; however he didn't have complete knowledge of all the specifics.  [redacted] relayed to me everything he knew about the car, and the restoration verbally.The car comes with the original 2 barrel 'Teapot' carb.  I never liked those carbs, so I installed a Ford Motorcraft 2 barrel carb that helps the car run much smoother.  The Teapots are great if you know of someone that has the knack for working on them.  The original Teapot carb and factory air cleaner are in a box in the trunk of the car. The transmission is the 3 speed Ford-o-matic.  No overdrive.The front cross-member appears to be original. 2) I do not know what the mileage was at the time of restoration.  [redacted] informed me that he drove the car maybe 300 miles per year.  He owned it for 4 1/2 years, so I figure about 1400 miles since restoration.  [redacted] also has other classics, and he drives all of them. 3) The reddish color on the rear differential is the primer color under the black painted surface.  Must just be from lightly scraping going up inclines (driveways).  The brownish color on the gas tank is from a slight gear lube leak on the read differential.  This is very common from old cars that sit a lot.  When driven; the drips would spray back from the wind against the gas tank.  I am going to clean it up, and then once driven regularly it shouldn't happen anymore.  The paint on the gas tank strap is peeling.  It is not undercoated.  They must have not applied enough primer to that strap, so the paint is peeling slightly. 4) The new convertible top was installed during restoration, but they did not install a new pump at that time.  However; the pump developed a small leak this past fall, and I have replaced the pump with a new one just a couple weeks ago. I hope this helps.  I wish I more specific answers for you in regards to the restoration.  I just wanted to be honest with my answers. Please let me know if you would like to schedule a time to come and view the car. Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile  From: [redacted] [[redacted] Sent: Friday, May 15, 2015 5:32 PMTo: [redacted]Subject: RE: '56 Ford Fairlane Sunliner Concerns/Issues [redacted], I have read your email completely.  I am sorry to hear about the issues you expressed.  However; I am not so sure that they are my responsibility to take care of for you.I will go through each of the issues you are claiming line by line:- Wipers do not work.  If you look at your Buyer's Guide; the car was safety inspected on 9/18/14.  The car was delivered on 4/27/15.  This is over 7 months in-between.  When the car was safetied; the wipers worked.  We needed to lubricate the vacuum system a little due to sitting, but they did work.  I apologize for not checking them again prior to delivery, however I didn't feel I needed to since they worked fine at the time of the inspection.  This should be resolved simply by spraying a little lubricant inside the vacuum, which is very common for older vehicles with vacuum wipers.- Horn does not work.  Same response as the wipers with the exception as to the cause.  I believe the wires that lead to the horn are probably corroded, and simply need to be cleaned off to get a proper contact.  The horn worked at the time of the safety inspection.- Speedometer does not work.  [redacted] informed me that the speedometer was working intermittently during your test drive.  That is why he wrote it on the Buyer's Guide that you signed off on.  I believe the cable was partially broken which was why it was reading intermittently.  Then when your mechanic removed the cable; it broke all the way through.- Fan motor on heater/defroster does not work.  Same response as the wipers.  The fan motor worked at the time of the safety inspection, so I am not sure why it would not be working now. - Upholstery concerns.  I reported to you how I felt about the condition of the upholstery.  Of course; I reported my opinion based on my observation of the interior of the car.  I still do not feel that the issues you are claiming are warranted based on the fact that is it a 59 year old vehicle.  You also had the vehicle inspected.  Your inspector also must not have felt the upholstery was worn, ripped or damaged in his opinion.- Paint peeling on dashboard.  I also feel this is something that is very normal for a 59 year old vehicle.  Also something your inspector should have pointed out to you.- Differential leaking.  The fuel line near the differential was leaking slightly, and [redacted] tightened it.  I thought that was the issue you were referring to.  The seepage on the differential is very normal, and a rear pinion seal is a normal maintenance item.- Door hinges.  It is very common after a complete restoration for the need for minor adjustments.  The issues you expressed with both doors are not something I observed, and should have been pointed out to you by your inspector. Just to clarify… [redacted] and I do NOT have extensive experience in the car restoration business.  We do not restore cars.  We buy and sell cars that are as close to turn-key as possible. I also want to note that you inquired about my '56 Ford on February 12, 2015.  You took delivery on April 27, 2015 of the car.  You had 2 1/2 months in between to inspect the car personally, and yet you didn't. Once you did get your eyes on the car on April 27, 2015; you took it for an extensive test drive, and spent over 2 1/2 hours inspecting the car.  However; you did not bring up any of these concerns during your inspection. Again; I am very sorry that you are not as pleased with the outcome as I thought you would be.  All the items listed are very fixable, and I still feel you bought this car way under its value.     Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile Hello [redacted], [redacted] informed me that the engine and transmission were overhauled at the time of the restoration. The engine does not smoke at all.  The transmission shifts smoothly up and down with no clunking or slipping.My mechanic also has many years of body experience, and he believes all the body panels are original.  There are no patch panels anywhere to be found.  I'm sure there is some small amounts of filler here and there to fill in door dings that have occurred over the years, but not anything more than a small 'skim' of filler.The interior appears to be leather to me.  I know there is some types of vinyl that look exactly like leather, and can be very hard to determine the difference.  I believe it to be leather.  Maybe your friend will be able to tell??Please feel free to give Gene my cell number.  I would be happy to show him the car.  I know he will be impressed. Talk soon,   Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile In summary to your email above where you are addressing my concerns/issues. I have provided copies of your emails to show that the vehicle is not 59 years old, it is 6 or 7 years old after a “exhaustive frame-off restoration.” Also shows that you stated you “checked our door edges & jambs. No signs of bubbling or possible rust anywhere.” I truly believe you should have noticed the issues with the driver door rubbing the fender and the passenger door dropping down when you opened it to do the checking you said. You stated: “Once you did get your eyes on the car on April 27.2015; you took it for an extensive test drive, and spent over 2 1/2 hours inspecting the car. However, you did not bring up any of these concerns during your inspection.” Your statement is not correct. As stated above, we did bring up the concerns to [redacted]. He either “brushed our concerns off” by saying in regard to the upholstery issue: “it looks like it is coming apart, but that will get covered up when the top is down and the boot is on.” In regard to the driver door [redacted] stated: “it sounds like a hinge needs lubrication.” [redacted] misled us that a hinge needed lubrication and we believed him. However, you say  we “did not bring of any of these concerns during our inspections.” Also, I do feel you do have a responsibility to take care of all of the above issues. In your letter of response to our concerns/issues above you want to clarify…”[redacted] and I do NOT have extensive experience in the car restoration business.” However, in the email below you state: “My mechanic also has many years of body experience, and believes all the body panels are original. There are no patch panels anywhere to be found.” You also state to me that  I had 2 ½ months to inspect the vehicle from February 12, 2015 to April 27, 2015 personally, and yet you didn’t. I can provide an email if necessary to refresh your memory that I told you right away that I was in Kerrville, Texas until the first part of April. We would be getting back to Minnesota in April or as soon as the weather was decent. You said: “ I have no problem with that. If the weather causes a delay, can you have the car transported?”  After all the emails I sent asking questions and repeatedly stating to you that I did not want any unexpected surprises and you answered me repeatedly that you “understood my concerns” when answering my questions “I just want to be honest and upfront with you.” I thought I could fully trust  and have faith in you. One example of this was when you  were advertising the car as having the original 312 v-8 engine. When it was proven to you that the “M” code in the vin number indicated it was indeed a 292 v-8 engine, you had to adjust your price down. You stated: “I just want to be honest and up front with you.” Now are you telling me I was wrong for having trusted  and for having faith in you??? Does your honesty, integrity and sincerity as a businessman mean nothing? I do not believe it is fair for either you or [redacted] to take advantage of [redacted]’s and my limited knowledge of the issues described in this email because of the trust and faith that we had in both you and [redacted] to not mislead us on the real causes of these issues. If a more current Wisconsin Buyers Guide had been completed by you prior to April 27, 2015 date of sale, these issues should have been taken care of before the car left your dealership and we would not be expecting you to take care of them now. This also includes my friend Gene who lives in Sun Prairie, WI who owns a ’55 Ford Fairlane Glass Top, that I asked to look at the car. You refer to “when I had it inspected”. Gene brought up issues on the car to my attention, which I in turn brought to your attention. Gene even brought to my attention the red paint starting to peel on the wheels, he said perhaps they were not primed properly. Your response was: “they are slightly peeling but you only notice it if you are looking directly at them.” That is another example of different opinions.    Hello [redacted], [redacted] informed me that the engine and transmission were overhauled at the time of the restoration. The engine does not smoke at all.  The transmission shifts smoothly up and down with no clunking or slipping.My mechanic also has many years of body experience, and he believes all the body panels are original.  There are no patch panels anywhere to be found.  I'm sure there is some small amounts of filler here and there to fill in door dings that have occurred over the years, but not anything more than a small 'skim' of filler.The interior appears to be leather to me.  I know there is some types of vinyl that look exactly like leather, and can be very hard to determine the difference.  I believe it to be leather.  Maybe your friend will be able to tell??Please feel free to give Gene my cell number.  I would be happy to show him the car.  I know he will be impressed. Talk soon,  Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephone608.318.5503 - Facsimile In conclusion, in regard to the documentation, to include pictures of the concerns/issues I have brought to your attention, I believe you have two options: Option #1:  I provide an estimate from my mechanic to repair the items that are not working: wipers motor, horn, speedometer cable, fan motor, and replace the leaking rear differential pinion seal that my mechanic said is not going to get better. You also admitted it was leaking while still at your dealership, however, you stated it would improve with driving. You also stated the rear engine seal seepage  would improve with driving. My mechanic also observed some seepage from the power steering pump that needs to be watched to see if that improves with driving. I provide an estimate from a local upholstery shop for the cost of repairing the damage to the upholstery that I have provided attached pictures to include the tear on the back of the front passenger seat. I provide two or three estimates from local classic car restoration shops for the adjustment of both doors (driver side door rubs front fender) and passenger door drops down when opened. Also the repainting of the damage caused by the door rubbing the fender where [redacted] said: “it is just touch-up paint but there is no rust.” If you would like to accept the least expensive of the three estimates to keep your costs down, that would be fine with me, provided the least expensive estimate is not the result of the person not doing it the way it should be done which could lead to problems later. This appears to be the case with the paint in the dash peeling. I will Fax all the above estimates from each mechanic shop, upholstery shop and classic car restoration shops on their business letterhead to you for your approval. Perhaps ½  down for all estimates and the balance when the work is completed. Option # 2: If you refuse to work with me on  the above issues, I will consider filing a claim with the Wisconsin Revdex.com and the Minnesota Attorney General’s Office for their determination. I spoke to Jim Harden today May 19, 2015 and he stated if I wanted to file a claim I should contact the Wisconsin Department of Transportation at [redacted] and they would send me a complaint form. However, depending on your response to my requests listed above, hopefully it will not be necessary for me to contact them.  Jim Harden made very positive comments about your dealership. I hope I will be able to make the same comments. I look forward to your reply and sincerely hope you will allow your honesty, integrity and sincerity as a businessman to apply in this circumstance.  Sincerely,  [redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted],  Vintage Motorcars, has indicated they are willing to work with me toward resolution of the concerns I have presented.  I am awaiting the outcome of those discussion before I am able to fully accept the resolution.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Since it appears that Mr. [redacted] is changing his willingness to work with me on all the issues which I feel is an “unfair Practice” for him as a dealer not to disclose to me on the WI Buyers Guide I am referring my complaint to Mr. [redacted] DOT Wisconsin Field Investigation Unit Supervisor. Mr. [redacted] will assign my complaint to an Area Investigator.I am reiterating the following information to you as a basis of my decision to contact Mr. [redacted]:I received your letter dated 06/23/2015 and the response from Mr. [redacted]. Due to many days of rain, my mechanic’s work load and our doctor appointments, I was finally able to contact Mr. [redacted] by email on May 13, 2015 regarding the results of speedometer cable issue on the ’56 Ford Fairlane. My mechanic had the vehicle on a hoist in his shop on My 12, 2013. As a result of my mechanic determining the cause of that problem, several other issues came to surface. I became aware of the horn not working and the fuel gauge always showing full on the way home as well. However, I became aware of the other issues from my mechanic.I made Mr. [redacted] aware in my email to him of the fact that I believe it is an “unfair practice” for him as a dealer not to disclose all of these issues on the WI Buyers Guide. I requested Mr. [redacted] to make it right with me since he did not disclose those items on the WI Buyers Guide. I have included his response to my request in this email below. I requested Mr. [redacted] the second time to please re-consider making it right with on all issues ie; driver door rubbing on edge of front fender, rear differential pinion seal leaking (my mechanic added ½ quart in 200 miles), dash paint peeling, damaged upholstery, heater motor and windshield wiper motor not working. I attached pictures of all the issues in my email to Mr. [redacted] and to you. Mr. [redacted] responded to my second request exactly the same as my first request and is included below.  At that time I contacted you at the Revdex.com. The correspondence with Mr. [redacted] after you contacted him and my responses are included below as well. I would like to reiterate that the date Mr. [redacted] completed and signed the WI Buyers Guide was 09/18/2014 and was provided on 04/27/2015 the date of sale to me which was seven months later. Mr. [redacted] has acknowledged in his correspondence with you that there are some changes that can take place in seven months. Perhaps a more current inspection of the vehicle by Mr. [redacted] would have been more accurate.   [redacted], To be fair; please provide me with an estimate from a licensed auto repair shop to repair the wipers, horn, heater blower fan, and speedometer.  I will review the estimate, and let you know what I will be willing to do. Sincerely,[redacted] M [redacted]OwnerVintage Motorcars, LLC608.318.1945 - Telephone CEOSterling Properties, LLC608.318.5500 - Telephonen608.318.5503 - FacsimileMr. [redacted], in his response to you at the Revdex.com below, stated: “I asked Mr. [redacted] to get me an estimate for everything that was marked “OK” on the WI Buyers Guide that wasn’t working to his satisfaction. He never provided me with one.” Mr. [redacted] now appears to demonstrate a willingness to work with me on making everything right with me. This is somewhat different from his response to my request as noted above where he appeared to disregard my request for him to work with me on all the issues that he did not disclose on the WI Buyers Guide. When I provided a fax estimates from my local mechanic for labor, 2 estimates from local Classic Car Restoration Shops and an estimate from a local vehicle upholstery shop to you for him, Mr. [redacted] responded: “Mr. [redacted] provided me with a number of estimates for a number of on his car. I requested only those that were marked incorrectly on the WI Buyers Guide.Those items would be: Fuel Gauge - $29.58  Heater Motor - $159.95   Windshield wiper motor -  $270.95.” Mr. [redacted] did agree to pay $539.52 toward the labor bill.  Again this response was somewhat different that his previous request for everything that was marked “OK”  on the WI Buyers Guide that wasn’t working to my satisfaction. Mr. [redacted] is now changing his previous agreement of the horn and speedometer cable.  Mr. [redacted] stated I had an opportunity to visit his dealership in person. I have repeatedly stated to Mr. [redacted] that I felt he had earned my trust through all his email answers to my questions. Prior to our agreement to have the vehicle delivered to me in Brooklyn Park, MN, I sent an email to Mr. [redacted] with a list of all the things I would check if I were at his dealership. Mr. [redacted] answered each question to include having “checked all door edges and door jambs, there is no rust there.” I believed Mr. [redacted] was answering them honestly and sincerely by stating to me: “I just want to be honest with you.” I do not believe Mr. [redacted] could have opened the driver’s door to check the door edges and door jambs without hearing the squeaking noise that I was misled to believe was a “door hinge that needed lubrication.” I feel it would be just as easy to mislead me at his dealership as it was in Brooklyn Park. MN.Please send me an email that you received this emaiThank you again for all your assistance to me on this case, Kim.Sincerely,[redacted]The responses to you from Mr. [redacted] regarding his requests from me are as follows:between the time I checked out the car, and when he took delivery which would cause items such as the wipers and heater blower fan to not work properly. Because of the amount of miles between us; I asked Mr. [redacted] to get me an estimate for everything that was marked "OK" on the WI Buyers Guide that wasn't working to his satisfaction. He never provided me with one.I would also like to note that Mr. [redacted] first contacted me about this car on February 12, 2015. The car was delivered to Mr. [redacted] on April 27, 2015. He had over 2 months to personally inspect the car, and chose not to. He did send a friend to personally inspect the car, and his friend reported the full condition of the car back to him. Then on April 27, 2015; Mr.Bolstad took over 2 hours to personally inspect the car prior to delivery, and signed the WI Buyers Guide. If the issues he is claiming were as severe as he is claiming; he would not have taken delivery of the car.I feel Mr. [redacted] is not educated on old cars, and he is expecting a 59 year old vehicle to be something that it cannot be.Sincerely,[redacted] OwnerVintage MotorcarsMr. [redacted] provided me with a number of estimates for a number of items on his car. I requested only those that were marked incorrectly on the WI Buyers Guide. Those items would be:- Fuel gauge - $29.58- Heater motor 12 volt 2 speed - $159.95- Windshield wiper motor - $270.95The other items Mr. [redacted] is referring to are items that were not on the WI Buyer's Guide, and are the responsibility of the buyer to personally inspect prior to committing to buy a vehicle. The speedometer was noted on the Buyers Guide as "speedometer works off and on",I understand that Mr. Bolstad was in Texas during the majority of our email conversations, but what does that have to do with anything? I have had buyers either fly or drive into my dealership from Baton Rouge, LA, Austin, TX, Buffalo, NY, Grand Forks, ND, and Fort Myers, FL. When it comes to vehicles that are over 50 years old (even if they have been restored); they are not going to be the same as the newer cars on a dealer's lot. That is why my website specifically says "INSPECTION: We recommend you personally inspect the vehicle you are interested in buying before you purchase it." Mr. [redacted] absolutely had the opportunity to personally inspect the vehicle prior to purchasing it, but instead he chose to wait until the day of delivery.I would be willing to pay the $460.48 for parts listed above + $539.52 towards labor to install these parts for an even $1,000. The WI DOT does not require me to pay an outside shop to perform these repairs. The WI DOT only requires me to repair these items when Mr. [redacted] returns the vehicle to my facility. I am offering the $539.52 towards labor to show that I would like to resolve this matter. Hopefully Mr. Bolstad can move on and enjoy his car. He may accept my offer of $1,000, or he may bring the vehicle to my facility, and I will have my mechanic repair the items listed above.Sincerely,[redacted]Vintage Motorcars, LLC Sun Prairie, WI 53590

VMC comments in italic, my remarks in Georgia/blue...."We did ask [redacted] to send a written estimate to repair the items he was dis-satisfied with, but we never received anything.  I also had [redacted] (Vintage Motorcars lead mechanic) call [redacted] to discuss the issues he was experiencing, but [redacted] did not return any of [redacted]’s calls.I truly feel there would not be an issue if [redacted] had personally inspected the vehicle, since the majority of his concerns seems to be cosmetic in nature."No one from VMC has contacted me for a "written estimate".  "[redacted]" called me while I was in MD's office.  I texted to call me later, never heard back. "We did ask [redacted] to send a written estimate to repair the items he was dis-satisfied with, but we never received anything. IMO, clear attempt to distort issues here.  Not an issue of "dis-satisfaction", rather issues of clear miss-representation (442's color, a/c, rear defrost, locking differential, body damage not disclosed  etc) and ability to drive safely (backfiring, breaking issues, loose brake lines, jury-rigged front springs, etc.  This car is not roadworthy.VMC has attempted to miss-lead us w/excuse for listing 442 as "blue"...see a proper listing for Tahoe Turquoise car @ ebay listing # 263215801020....ladies and gentlemen, this is not the only miss-leading statement by VMC.Sincerely,[redacted]

My advertisement for the car clearly stated the engine was the original, numbers matching engine.  My advertisement never stated anything about the transmission or rear end being original to the car.  I spoke to my salesperson, [redacted], and he assured me that at no time did he claim the...

transmission or rear end to be original to the car.  He stated to me "I have never checked the transmission or rear end for serial numbers, so I could not have claimed anything was original or not".The gauges did, in fact, stop working after James took possession of the car.  I took full responsibility for that, and reimbursed him fully.Nobody from my company quoted or guaranteed a delivery date.  We are not in control of the shipping company, its dispatchers or drivers.  Therefore we do not specify when a car will be shipped.  In regards to the bell housing... this complaint came weeks after James took delivery of the car.  This is a 48 year old muscle car, and if driven hard... things can break.  I have no idea of how the current owner drives his car, and cannot warranty items that could have been misused by the current owner.In terms of my disclaimer... my website says "Vintage Motorcars is knowledgeable, but not experts in".  We deal with cars that cover over 80 years of manufacturing.  There is absolutely no way we can be experts (nor do we claim to be) of every car over the course of 8 decades.  We try our best to be as knowledgeable about our products, but one must remember that these are restored vehicles.  There have been possibly dozens of people working on them over the years, and some of the restoration items are in places that are not visible without completely disassembling components.I tried my best to satisfy the customer by both delivering the car personally to his home at no charge, and by reimbursing him for the items that did not work properly.