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Vintage Music Group Reviews (2)

Good afternoon [redacted] , I wanted to recap the discussion we had last week in regards to Ms [redacted] I was honestly very surprised to receive this letter since it has been over a year since the incident had occurred Ms [redacted] was correct in saying that I originally visited her home in September to give her a quote for removing the existing solar control film that had been on her windows for many years and applying new film She wanted to use this film to protect her new hardwood floors from fading She did not agree to the quote at that time and then called again in the Spring of We scheduled a return home visit for April 20th to go over her selection and make sure this was the film she wanted At this time, she did inform me that her kitchen had been renovated and the windows had been re-stained to match the other wood in the area During our consult, I did explain to her the process of removing film The easiest way to describe it, would be similar to removing wall paper There is an outer layer of material that is first removed, leaving behind an adhesive backing on the glass This is the most difficult part to remove, especially if the film has been on for an extended period of time (as in this case) The installers must use a water based solution soaking the adhesive to soften it so it can be scraped off the glass The use a special scraper (razor) made specifically for glass to prevent it from scratching the glassThe scraper will cut through the adhesive allowing for it to be removed With tough removals, a good amount of solution may need to be used to get the adhesive off My installers do lay drop clothes/towels on the floor to soak up the water that will drip down The installation of the film also requires them to spray a water based solution on the glass so the film will adhere At this time she accepted the proposal and the installation was set for April 26thI did collect a deposit for $at that time It was either later on the day of the installation or the next day, I received a call from a very upset Ms [redacted] complaining about the scratches in her wood I apologized profusely and said I would stop by on my way home that afternoon When I arrived, I was immediately greeted with a raised voice and a lot of anger from Ms [redacted] I looked at the windows and agreed that we had caused the damageI continued to apologize and told her that we would be happy to fix the problem I explained how difficult it was to remove old film and adhesive especially when it is that close to the edge of the glass I knew that the razor blade had scratched several places on her frame I told her that we would be happy to fix the problem She was infuriated and continued to raise her voice with me I sympathized with her and just let her vent to and against me At no point did I ever get upset with her After about a half hour, I knew that she would not be making a decision that night regarding what she wanted to do I thought it best for her to calm down and contact me when she is ready to speakI informed her that I felt she was too upset to make a decision and that she should contact me within a few days, letting me know what she wanted to doI again told her that we wanted to make this right I left that day expecting her to make a decision and give us a callSome time had passed and we had not heard from her, so my office manager, [redacted] , called asking her what she was wanting to do She told Ms [redacted] that we could either right off the remaining balance of $or fix her window frames She said that she had not made a decision yet but would let us know More time has passed and we still had not heard from her [redacted] called her again, but this time she did not get a chance to talk with her She left a message asking for her to call us back Again more time passed so finally [redacted] just deleted the balance of $and sent her an updated invoice showing the discount We did not know how to proceed since she was not retuning our calls As I had explained to you, we attended to Ms [redacted] immediately after receiving her call At this point, we have done everything we could since a decision was not made on her part Since she will be keeping the film and it should last her the next 20-years, I will only be willing to refund her the $deposit Kind regards, [redacted] Manager [redacted] cell [redacted] *** [redacted] *** [redacted] [redacted] www.peoriablinds.com www.bloomingtonblinds.com

Good afternoon [redacted], I wanted to recap the discussion we had last week in regards to Ms. [redacted].  I was honestly very surprised to receive this letter since it has been over a year since the incident had occurred.  Ms. [redacted] was correct in saying that I originally...

visited her home in September 2015 to give her a quote for removing the existing solar control film that had been on her windows for many years and applying new film.  She wanted to use this film to protect her new hardwood floors from fading.  She did not agree to the quote at that time and then called again in the Spring of 2016.  We scheduled a return home visit for April 20th to go over her selection and make sure this was the film she wanted.  At this time, she did inform me that her kitchen had been renovated and the windows had been re-stained to match the other wood in the area.  During our consult, I did explain to her the process of removing film.  The easiest way to describe it, would be similar to removing wall paper.  There is an outer layer of material that is first removed, leaving behind an adhesive backing on the glass.  This is the most difficult part to remove, especially if the film has been on for an extended period of time (as in this case).  The installers must use a water based solution soaking  the adhesive to soften it so it can be scraped off the glass.  The use a special scraper (razor) made specifically for glass to prevent it from scratching the glass. The scraper will cut through the adhesive allowing for it to be removed.  With tough removals, a good amount of solution may need to be used to get the adhesive off.  My installers do lay drop clothes/towels on the floor to soak up the water that will drip down.  The installation of the film also requires them to spray a water based solution on the glass so the film will adhere.  At this time she accepted the proposal and the installation was set for April 26th. I did collect a deposit for $200 at that time.    It was either later on the day of the installation or the next day, I received a call from a very upset Ms. [redacted] complaining about the scratches in her wood.  I apologized profusely and said I would stop by on my way home that afternoon.  When I arrived, I was immediately greeted with a raised voice and a lot of anger from Ms. [redacted].  I looked at the windows and agreed that we had caused the damage. I continued to apologize and told her that we would be happy to fix the problem.  I explained how difficult it was to remove old film and adhesive especially when it is that close to the edge of the glass.  I knew that the razor blade had scratched several places on her frame.   I told her that we would be happy to fix the problem.  She was infuriated and continued to raise her voice with me.  I sympathized with her and just let her vent to and against me.  At no point did I ever get upset with her.  After about a half hour, I knew that she would not be making a decision that night regarding what she wanted to do.  I thought it best for her to calm down and contact me when she is ready to speak. I informed her that I felt she was too upset to make a decision and that she should contact me within a few days, letting me know what she wanted to do. I again told her that we wanted to make this right.   I left that day expecting her to make a decision and give us a call. Some time had passed and we had not heard from her, so my office manager, [redacted], called asking her what she was wanting to do.  She told Ms. [redacted] that we could either right off the remaining balance of $153 or fix her window frames.  She said that she had not made a decision yet but would let us know.  More time has passed and we still had not heard from her.  [redacted] called her again, but this time she did not get a chance to talk with her.  She left a message asking for her to call us back.  Again more time passed so finally [redacted] just deleted the balance of $153 and sent her an updated invoice showing the discount.  We did not know how to proceed since she was not retuning our calls.  As I had explained to you, we attended to Ms. [redacted] immediately after receiving her call.  At this point, we have done everything we could since a decision was not made on her part.  Since she will be keeping the film and it should last her the next 20-25 years, I will only be willing to refund her the $200 deposit.    Kind regards,   [redacted] Manager [redacted] cell [redacted]           [redacted]                   [redacted]                       [redacted] www.peoriablinds.com         www.bloomingtonblinds.com

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Address: 406 W Vista St, Florence, South Carolina, United States, 29506-6359

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