Vintage V-Dubs

I received the wrong transaxle I ordered after waiting a month and was misled about delivery schedule even being sent a bogus tracking number for UPS Then I was told that another company was shipping the correct part and it should arrive in days which has proven to be false

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHello ***, I want to first say a credit was finally issued to my credit cardIt may have been nice if she could have at least given you correct information and had her facts straightIf you have read any of the information in the attached link (pages of negative feedback) I previously sent, you would quickly see these people are very dishonestNot that it matters now, but I am at least going to set the facts straight since she obviously can’tThe order was placed over the phone and the refund policy was never mentionedThe order was placed on a Tuesday afternoon and credit card charged same dayI called the following morning starting at 3: and left a message so you could get it when you came in Wednesday morningNo one returned a call, so I called several times during business hours and left other messages and still nobody returned my callsYes you received several MORE phone calls on Saturday, during business hours, trying to reach someone there to no availNo phone calls were made to this business on SundayYou answered the phone on occasions out of the numerous calls I made Your credit was finally issued week after my first callOrdered on 15th and credit issued on 22nd While I do appreciate the refund, the charge should never have been made for parts they did not even have available to ship and would not even begin processing for minimum of week Secondly, if you are going to take someone’s money over the phone for parts you are not shipping, AT LEAST have the courtesy to return a phone callThirdly, GET YOUR FACTS STRAIGHTIf you don’t know them, don’t respond Regards, [redacted]

There were many issues with the product including the following;
Grease zerks where in the wrong placeWhen the beam was installed the top bars zerks were in the channel so you could not use themAlso the threaded holes in the beam were not goodThe zerks would just fall out when you touched them
Center upper leaf channel did not have a divot for the bolt to lock itThe bolts also we flat making it almost impossible to lock the lower leafs that had a divotLeaf divots on the end were to large and not a degree cut
3.The center pin kit is cut sloppy and at an angleMaking the steering very sloppy when driving
With a proper center block bolt installed in the bottom leaf packs, the putter grub screws are offOne is 30mm out, and the other is 35mmIt is not centered
5.There was not a steering stabilizer bracket on the beam
The Drop spindles were not welded correctlyThere was not a channel made for the two parts to be welded togetherMaking f

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello ***,
I want to first say a credit was finally issued to my credit
cardIt may have been nice if she could have at least given you correct
information and had her facts straightIf you have read any of the information
in the attached link (pages of negative feedback) I previously sent, you
would quickly see these people are very dishonestNot that it matters now, but
I am at least going to set the facts straight since she obviously can’t
The order was placed over the phone and the
refund policy was never mentioned.The order was placed on a Tuesday afternoon and
credit card charged same dayI called the following morning starting at 3:
and left a message so you could get it when you came in Wednesday morningNo
one returned a call, so I called several times during business hours and left
other messages and still nobody returned my calls.Yes you received several MORE phone calls on
Saturday, during business hours, trying to reach someone there to no availNo
phone calls were made to this business on Sunday.You answered the phone on occasions out of the
numerous calls I madeYour credit was finally issued week after my
first callOrdered on 15th and credit issued on 22nd
While I do appreciate the refund,
the charge should never have been made for parts they did not even have
available to ship and would not even begin processing for minimum of week
Secondly, if you are going to take someone’s money over the phone for parts you
are not shipping, AT LEAST have the courtesy to return a phone callThirdly, GET YOUR FACTS
STRAIGHTIf you don’t know them, don’t respond.
Regards,
*** ***

Hello ***,I hope you had a good holiday and sorry to be sending this in regards to some issues we've hadMr*** was aware that we actually have a strictly no refunds and no returns policyI did speak to him on several occasions about his order and that we would be refunding him regardless
of our policyUnfortunately I am although unable to answer phone calls that are made at 3amWe received several calls over the weekend from Mr *** not only during non business days but non business hours, 3am and 5am on a Sunday morning in particularI deeply regret that this transpired in the way it has, but I understand that he had an emergency that required him getting refundedI also advised that although I put the refund through and it is automatically deducted from our account it may not get back to his account automaticallyI know personally I've had to wait up to business days.Again I deeply regret that this has come across your desk, thank you for your help in this,

On 12/07/I ordered *** rear disc brakes from this Vendor (Vintage Vdubs) and had not received themI had called texted and emailed Vintage Vdubs to try and find out if and/or when they'd ship and did not receive a responseOn 12/19/I posted a complaint with *** after which Vintage Vdubs sent the parts
After receipt of the rear disc brake kit my mechanic and I determined that installation of the kit was not possible because the caliper frame does not fit between the rotor and the adaptorI began emailing Vintage Vdubs with our concern on January and received a couple of emails back requesting pictures which I sent timesThe last communication from Vintage Vdubs was on January 20th, in which they said they’d have the pic’s looked over
On January I emailed Vintage Vdubs the following:
“…
The caliper bracket will not work given its lack of proper offsetSee attached picture of an example of an offsetAttempting to install it in its current conf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello [redacted],
I want to first say a credit was finally issued to my credit
card. It may have been nice if she could have at least given you correct
information and had her facts straight. If you have read any of the information
in the attached link (19 pages of negative feedback) I previously sent, you
would quickly see these people are very dishonest. Not that it matters now, but
I am at least going to set the facts straight since she obviously can’t.
The order was placed over the phone and the
refund policy was never mentioned.
The order was placed on a Tuesday afternoon and
credit card charged same day. I called the following morning starting at 3:00
and left a message so you could get it when you came in Wednesday morning. No
one returned a call, so I called several times during business hours and left 4
other messages and still nobody returned my calls.
Yes you received several MORE phone calls on
Saturday, during business hours, trying to reach someone there to no avail. No
phone calls were made to this business on Sunday.
You answered the phone on 2 occasions out of the
numerous calls I made.
Your credit was finally issued 1 week after my
first call. Ordered on 15th and credit issued on 22nd.
While I do appreciate the refund,
the charge should never have been made for parts they did not even have
available to ship and would not even begin processing for minimum of 1 week.
Secondly, if you are going to take someone’s money over the phone for parts you
are not shipping, AT LEAST have the courtesy to return  a phone call. Thirdly, GET YOUR FACTS
STRAIGHT. If you don’t know them, don’t respond. 

Regards,
[redacted]

I received the wrong transaxle I ordered after waiting a month and was misled about delivery schedule even being sent a bogus tracking number for UPS. Then I was told that another company was shipping the correct part and it should arrive in 2 days which has proven to be false.

Hello [redacted],I hope you had a good holiday and sorry to be sending this in regards to some issues we've had. Mr....

[redacted] was aware that we actually have a strictly no refunds and no returns policy. I did speak to him on several occasions about his order and that we would be refunding him regardless of our policy. Unfortunately I am although unable to answer phone calls that are made at 3am. We received several calls over the weekend from Mr [redacted] not only during non business days but non business hours, 3am and 5am on a Sunday morning in particular. I deeply regret that this transpired in the way it has, but I understand that he had an emergency that required him getting refunded. I also advised that although I put the refund through and it is automatically deducted from our account it may not get back to his account automatically. I know personally I've had to wait up to 7 business days.
Again I deeply regret that this has come across your desk, thank you for your help in this,