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Internet-Based Telephone Service, Telephone Service - Long Distance

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Vintalk Reviews (1)

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User Reviewer1101950

Review: On many numerous occasions customer service was contacted at 1-800-980-5172(Vintalk). On July 26th my issue started when I attempted to use their local access number to dial international long distance. I presently have $28.65 in my account ( [redacted]). When I use the local access number to call I receive a recording confirming $4.59. This is not the correct amount and I am not able to make any calls. When I had called the customer service number for the first time on July 26th, I was told that they would be escalating the issue to their technical support team and withing 48-72 hours I would receive a response with an explanation as to what the problem is and what is being done. Trouble Ticket number is 105762. I called over 3 days later to inquire as to the status and was told it is still being worked on and that there was nothing they could do from their end to find out the status.

Since July 26th until today August 12th, I have call multiple times and still have gotten the same answer/excuse and a scripted apology with no indication of resolution. Customer service also claims they have no access to a supervisor or manager to speak with as well. I have $28.65 sitting in an unusable account and the company shows no effort to resolve the described problem.Desired Settlement: For the company to be contacted and for my account either to be fixed to a usable state or an appropriate refund.

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Category: Internet-Based Telephone Service, Telephone Service - Long Distance

Address: 9707 Waples St #201, San Diego, CA, 92121

Website: http://www.vintalk.com/

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