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Vinton Car Connection, Inc.

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Vinton Car Connection, Inc. Reviews (1)

Review: I have contacted the dealer, first with a certified letter that he responded by sending a business card with a note on the back. The letter was to inform him that 10 days into purchasing my vehicle I had a busted head gasket and a bad starter. I was told to send an estimate of repairs that warranty did not cover which I did. Now he is refusing to cover full price of repairs on starter which is 277.14. I spent 9,000.00 on this purchase and although I did not expect it to be perfect, I did not anticipate these kind of mechanical problems within 10 days!!!!!!! He has come across as not caring he got his money and now gives me the impression that he don't care if it blows up. He made it more than clear that he knew head gasket was bad from the start. He made the statement that they had done a compression test and then parked the car. I do have witness to every phone call we have had and kept copies and documented everything. I think a car salesman should care more about what they are putting on the road. And especially when they are asking that kind of money!!!!Desired Settlement: $277.14

Business

Response:

I was informed by this customer after approximately 90 days after the purchase date that she had a problem with the head gasket 10 days after she bought it. I checked with my warranty company and they paid for the repairs minus the $100.00 deductible. I can provide proof if necessary. If there was any doubt about there being a preexisting problem they would not have covered it. Why is this a problem? Then I hear about the starter problem, again 90 days after the purchase. I informed the customer that she refused to purchase an extended warranty on those items and showed her where she signed an AS IS contract from us. This is a legal and binding contract, however, under special circumstances we can have the customer sign a GOODWILL REPAIR FORM. I faxed this customer this form stating that I would send her a check for $200.00 and she refused to sign it. I also checked with [redacted] and you can buy the starter for $120.00. There are not many if any dealers who bend over backwards to help their customers like we do. We have been in business over 25 years and I think that speaks for itself.Jay Akers

Consumer

Response:

I am not happy with his response because I did contact him before my 90 days were up which I have proof of. I have a copy of the letter I sent certified to him and the receipt that he signed and his business card which he sent me with a note on the back of, and the envelope in which it was mailed in with the postmark. I drove 2 1/2 hours to purchase this car with the understanding that it was a good reliable car. If I wanted a car I had to repair right away I would have found something for a couple thousand dollars instead of half of which a brand new would have cost. And getting the head gasket fixed was not easy and the warranty company made it clear from the start if head was cracked or warped they would not cover a penny, it took almost 2 weeks to get it approved. As far as price of starter all garages put a markup on parts there is nothing I can do about that and since I'm not a mechanic I would have to take it to a garage. Unless Mr. Ackers wants to do the labor. And I should not of had to put any money into it 10 days after purchasing this or any other vehicle.

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Description: AUTO DEALERS-USED CARS

Address: 301 Virginia Avenue, Vinton, Virginia, United States, 24179

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www.vintoncarconnection.net

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