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Vinton County National Bank

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Vinton County National Bank Reviews (5)

Good Morning,I am responding to complaint ID [redacted] that the Vinton County National Bank (formally known as Citizens Bank of Ashville) received on Monday, November 20th.The complaint that Mr [redacted] has made in regards to a hard inquiry on his Equifax credit report does not pertain to Vinton County National Bank (VCNB) or Citizens Bank of AshvilleI spoke to Mr [redacted] this morning at 10:14am at the number provided on the reportWhile speaking with Mr [redacted] , he indicated that the credit request was obtained through Apple's website via a financing option and that his Equifax report shows the inquiry as "Citizens Bank"VCNB does not offer such financing through Apple's website and never hasAlso, inquires through Equifax received by our bank would read "Vinton County Ntl Bank"I believe that possibly there is another bank offering such credit under the name of Citizens Bank and Mr [redacted] concurs.VCNB has also conducted a thorough review of our loan operating system and show that no request for financing has been made by Mr [redacted] at any time and we have made no inquiry for him.Please remove this complaint from Citizens Bank of Ashville's file.Kind Regards,Jennifer F [redacted] Chief Compliance OfficerVice PresidentPhone: ###-###-#### • ###-###-#### • Fax: ###-###-####jennifer.f@vintoncountybank.com

There has been no attempt to resolve this matter at this timeThe only attempt to resolve this issue on this account before was the constant calling to pay my bill that I'm way ahead onI give permission to release my account information and the phone logs to show the amount of callsBremen Vinton County Bank has received a few calls that the *** *** Christy could verify and she helped fix the issue to make sure it wouldn't happen againEven after her and her boss got involved I still received phone calls trying to repossess a car that is ten months ahead of being paid offThe branch at Bremen seems to have no problem showing all my payments but for some reason the two people calling cannotWhen I left for the Army, I told the bank to discuss everything with my mother Rene Pierce (740-503-1969)Bremens branch has had no problem with this simple task but the two people calling tell her that they have nothing to say to herThe amount of calls and the tones of the phone calls that I have received have been aggressive and harassing; not for past dues but for dues that I am ahead on
Regards, *** ***

Vinton County National Bank vehemently denies the customer's statement that he isbeing "harassed" for past due payments. Under various financial institution privacy laws, VCNBcannot provide specific details pertaining to the customer or the loan. Suffice it to say, VCNBhas attempted for months to...

resolve issues relating to its customer's account, many times only tobe met with resistance from the customer, who seems unwilling to discuss the customer'sobligations. VCNB has provided summaries of payments and loan histories to the customer, andhas met with the customer or his agent to explain issues relating to the account and theindebtedness. The customer has rejected many attempts made by VCNB to resolve the matter,and rushed to file this complaint without any good faith basis to do so.VCNB remains willing to discuss this matter directly with the customer and to resolveany and all disputes directly with the customer.Thank you.Very truly yoursJeff J. S[redacted]

Good Morning,I am responding to complaint ID [redacted] that the Vinton County National Bank (formally known as Citizens Bank of Ashville) received on Monday, November 20th.The complaint that Mr. [redacted] has made in regards to a hard inquiry on his Equifax credit report does not pertain to Vinton...

County National Bank (VCNB) or Citizens Bank of Ashville. I spoke to Mr. [redacted] this morning at 10:14am at the number provided on the report. While speaking with Mr. [redacted], he indicated that the credit request was obtained through Apple's website via a financing option and that his Equifax report shows the inquiry as "Citizens Bank". VCNB does not offer such financing through Apple's website and never has. Also, inquires through Equifax received by our bank would read "Vinton County Ntl Bank". I believe that possibly there is another bank offering such credit under the name of Citizens Bank and Mr. [redacted] concurs.VCNB has also conducted a thorough review of our loan operating system and show that no request for financing has been made by Mr. [redacted] at any time and we have made no inquiry for him.Please remove this complaint from Citizens Bank of Ashville's file.Kind Regards,Jennifer F[redacted] Chief Compliance OfficerVice PresidentPhone: ###-###-#### • ###-###-#### • Fax: ###-###-####jennifer.f[redacted]@vintoncountybank.com

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

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Address: 112 W Main St, Mc Arthur, Ohio, United States, 45651-1214

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