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Vinyl Disorder

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Vinyl Disorder Reviews (6)

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User Reviewer9143285 time 13.05.2018

Hello,We received a phone call from this customer today and was able to get the issue resolved and he is very happy he did say he would change the dispute response as well.We wanted to add this to the chain but it does appear we cannot add any more info. Please let us knowThank You,Vinyl Disorder Support Team


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User Lance Shaw time 15.04.2018

My third order from them is on its way to me now. We have found that the prices are very reasonable and the quality is great. I had been burnt in the past by other companies and glad that we found Vinyl Disorder. Good customer service and once again they had the best prices we could find.


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User Reviewer8665078 time 11.04.2018

Hello,Happy Friday! We did not reply right away as we tried to reach out to [redacted] to see if we could get this resolved and had not heard back so we wanted to get this input to come to a resolution :) For this order we found his order which was order number [redacted] which we have attached. The...

order was for 4 In loving memory decals for a total of $21. He states it was for $50 which is incorrect.As far as reaching out to contact us we do not have any emails from [redacted] except the one for his initial order. We are open 9AM - 5 PM PST and our phones ring off the hook all day long and we do our all time best to answer everyone BUT if we do miss a call we will call them back as long as we have a voicemail. As soon as it hits 5 oclock out phone system allows customers to leave a voicemail and we do not have any voicemails from [redacted] or we would have reached out to get this resolved.So to the issue at hand... [redacted] is upset as he is having a difficult time applying his decals. With decals they are easy to apply but VERY easy to destroy in the process as well if you do not know what you are doing. We Sell oracal vinyl material which has become the industry standard for vinyl decals. If you order from 9 out of 10 sellers you will receive this material so when we hear of any issues we try to find out what went wrong and ask a few questions: Do you happen to have any photos of the current state of the decals? How was the surface prepared/cleaned?Did you use an application tool?After we hear these answers it helps us try to determine what went wrong and help show some tips and trick for applying decals :) On our site we have a page just for this at https://www.vinyldisorder.com/decal-installation-tips-.html. Typically if people have issues and we show them these videos they have that Ah Ha moment and it clicks :) Sometime applying a decal is too difficult for some uses so we offer them a clear sticker cut to shape so rather than having to transfer the letters it would be a high quality clear vinyl sticker cut to shape so when applied it looks just like a die cut decal and is just a peel and stick so application is super easy! Once we hear back we can figure out a solution to keep [redacted] Happy.Hope to hear from you soon! :)


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User Reviewer6151697 time 27.03.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. But we expect a speedy response. 5 Business Days. They lied in some of their response. When i called they said my package was sent out with a different one due to new shipping people. The lies compile! We want a refund or our product within 5 Business days.
Regards,
[redacted]


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User ????WikkeDQueeN???? time 05.02.2018

Vinyl Disorder Decals is very professional. I've ordered several items from them, Decals, wall Decals, stickers, & canvas. And every one of them were perfect! Loved the colors, the originality, all & all I'm definitely recommending Vinyl Disorder Decals to all my friends & family! Thank you all for the wonderful Decals & so much more!


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User Reviewer1060721

Review: We ordered some vinyl stickers from this company. They sent us an email after they were due stating they shipped them somewhere else and would remake and reship. Then they sent them to our billing address after a phone conversation explicity explaining they must go to a different address. They were never signed for by anyone. So we are not sure they shipped them. Now they refuse to refund us or remake and resend our product correctly.Desired Settlement: We would like a refund or replacement!

Business

Response:

Hello,

We just received your letter and would love to explain our side of things.


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Category: Decals

Address: 23881 Vía Fabricante #515, Mission Viejo, CA, 92691

Website: https://www.vinyldisorder.com/

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