Vinyl Me, Please

I have been ignored on several emails regarding the changing of my shipping address without my permission, as well as the changing of the card that was being billed without my consent. Packages have been sent to the wrong address time and time again even though I have reached out. Then when they charged me for a three month renewal, it was to a wrong card, and they caused my dads account to be over drafted. He was then charged a $45 fee for the overdraft that Vinyl Me Please was solely responsible for. Once again, the change in billing method was done without my permission.

My first attempt to this business did not go well. I signed up in order to get a Fiona Apple Album. I was sent the wrong album. When I reached out to customer service it took weeks to get a response, by the time I got a response they had sold out of the album. They provided me with store credit and allowed me to keep the erroneously sent record, a very nice gesture. It would take them almost 5 months to deliver the record I purchased using store credit. During which time customer service was again backed up. I cancelled my membership. Last month I received an offer for a deal on three months. I purchased it. I have yet to receive July or Augusts record.

This is regarding a pre-order for music I made over four months ago. The store claimed they were available to ship as soon as I purchased. It is today and they still have not been delivered, although they took my money gladly. Any attempt to contact customer service is disregarded. I can no longer get in contact with this business.

To whom it may concern,
I am filing a complaint with the Revdex.com based on my recent experience with the online music retailer Vinylmeplease (VMP). As a collector of vinyl and an ardent supporter of physical music retailers, I was initially excited to join this mail-order music club that seemed to garner positive reviews from fellow record collectors. Unfortunately, my membership so far has not been just a disappointment, but one of the worst customer service experiences I have ever had with an online retailer. Below is a summary of this experience.

Towards the end of June of this year I was intrigued by an upcoming release in the VMP catalog. Their storefront can initially be confusing; some items require a monthly membership to purchase while others do not. This particular item, a pressing of ***'s I *** did require membership to purchase. But the monthly membership, which delivers to its subscribers one of several exclusive albums per month, also had some selections I was interested in, so I took the plunge. The cost of the membership for 3 months was 89.19 with tax. I also pre-ordered the "a-la cart" title that initially drew me in for 29.73. Both of these transactions posted on my Visa Card on June 27.

My selection of the month, which I "swapped" for Free Yourself by Experience Unlimited, was processed a few days later. VMP stated that records in this billing cycle would "ship out in early July". When mid-July rolled around there was still no sign of the item, and the status of my order read as "pending" (the item was listed as "in-stock"). I contacted VMPs customer service via email to see why the item was clearly delayed. (They do not list a phone number anywhere on their site, stating somewhere that because they are a "small company" they cannot maintain a call center, which seems very odd to me.) Days went by with no response. Soon thereafter, I embarked on a week-long trip to Montana, in which I had sporadic access to internet and email. When I returned I noticed I had missed a response that had been sent on July 24 (over a week after I had emailed about the delay) from ***, whom I assume is one of VMPs customer service reps. She apologized for the delay and stated that it was due to "a glitch in the system", but she assured me that "the tech team was working hard to fix this" and that I would likely receive a shipping confirmation "by next week". By then, it was already "next week", and there was still no sign of movement on the order. I emailed her again, by this point very frustrated. She responded, this time with a response that seemed more generic than before, and assured me that the problem was being addressed and that I would "receive a reply shortly". That was the last time I have heard from anyone at the company. Several messages that I sent afterward remain unanswered. Today it is August 6, over a month after I initially placed my order. There is still no sign of VMP dealing with the issue or even explaining the true cause of the delay. Worst of all, to date, I still have not received the products that I paid for, and VMP seems to not want to take accountability for this transgression in any way. This is simply inexcusable.

This has been an incredibly frustrating experience, one that has taken up way too much of my time. It is disheartening to pay a substantial amount of money for a premium service and product and have the terms not be honored by its proprietors. I am fully aware that we are in the midst of a pandemic, and that this has been extremely disruptive to just about every sector of retail. I know one needs to be patient, and I am willing to do that, especially as a supporter of vendors of physical music. But it is still every company's responsibility to hold themselves accountable when the terms of their services cannot be upheld or executed in a timely manner. It is also a company's responsibility to communicate such delays and setbacks to its customers in a clear and timely manner.

I have since noticed that a few others have recently logged similar complaints with the Revdex.com as well. I have also noticed many people have posted similar experiences on social media. One customer suggested that VMP's lack of order fulfillment was "a scam". I do not think VMP is a scam, but I suspect that it is a company that has been severely impacted by the aforementioned pandemic to the point where it has fallen critically behind in its day to day operations and cannot keep up. Again, I am willing to exercise patience with a company in such a situation, but not if it does not communicate with me and provide me with concrete evidentiary assurance that the items for which I paid will be mailed to me. It is my hope that this message will motivate the company to be more proactive and effective in dealing with what is clearly a major service issue and finally provide its customers with the items they have ordered and paid for.

I greatly appreciate you taking the time to read this message, and I encourage you to let me know if you have any other questions.

worst customer service ever period. I pre ordered a record. The monthly was supposed to be released in never showed up I emailed waited a week got a response saying that the release day to been moved back to another month never got any email saying that wasn't very apologetic I asked to be contacted so I could talk to somebody left a phone number nothing finally Got another email back saying it will be out in August here it is August never saying Hey we're working on it aids being printed it will be another week nothing When you pay for something and give them your hard earned money they get the money right away I know I had a pre order but something could have been e-mail me to saying that Hey it won't be out when I said it was gonna be out it's gonna be out God knows when

I purchased a gift subscription for over $100 on June 18th. The recipient has still not received the email containing information on how to redeem the purchase I made. I have repeatedly reached out to customer service on this matter and they take more than a week to respond at times. I cannot reach anyone by phone because there is not posted phone number. At this point I just want to request a refund and I can't even do that. I'm very disappointed since this was a father's day gift and it's been over a month since I made this purchase and what seems like a simple task cannot be addressed. Ideally I would like the gift receipt to be delivered so that the purchase can be fulfilled, though I have little faith this company can execute on that given their customer service so far.

I paid for an annual membership for my husband for Father's Day (>300) and it was supposed to be a surprise but nothing ever arrived. I have tried to contact their customer service two times and they provide an automated response. I have given ample time to refund my money since I have never received any records for my husband's gift at our residence. They need to refund the charges but there is no one who can assist. In my opinion, that qualifies as a scam.

I signed up for a 1 month subscription so I would get The White Stripes - De Stijl (splatter vinyl). However, they charged me for another month and sent me a John Mayer record I did not ask for, order, or want. I contact their customer service to let them know that I only signed up for The White Stripes record. They said they, "Could not process refunds at this time." I let them know I would be refusing delivery of the item and it would be returned to them, and that I would be filing a payment dispute with my bank.

I believe I am being Discriminated against by Vinyl Me Please.

I have been a member of the Vinyl Me Please record of the month club for quite some time, buying at least 2 records each month and I now have 43 such Vinyl Me Please records.

Since March 26 I have been on Covid-19 lock-down, unable to return to work for at least another 3 weeks. This has been extremely stressful, then having the violent, murderous and destructive riots to occur after all that people have incurred already is just too much.
About a week or so ago, Vinyl Me Please sent me an email asking for donations to Black Lives Matter and related Political organizations, one of which is a Bail Bonds Fund to free those who were arrested at the riots charged with destruction, assault etc.
Normally, I would only reply to such an email if I wanted to donate, but I felt I needed to reply that I did not support Black Lives Matter and gave them facts that supported my beliefs.
I was not insulting I just stated some of the facts and reasons for my beliefs and that Black Lives Matter did more harm that the help it should be doing for Black Americans, race relations and racism.

A couple days later I received a reply, from *** a Customer Service Rep.
He included 2 links to racially extremist propaganda sites and insinuated that I was racist because I used the term 'Black' when describing Black Americans... I also used 'White' when describing white americans. I found it ironic after clicking on the 2 links he included to the extremist propaganda sites, that they also used the same 'Black' and White' referencing.
He also said the following:
"We don't appreciate toxicity like you've displayed here being part of the VMP community. In light of that, I've cancelled your account and outstanding 'De Stijil' and 'When The *** orders effective immediately, and pushed a refund for those to your original payment method."
When read this, I was quite shocked... I did not say anything that I felt was out of line, only what I believed and certainly was not racist.

I have the original messages if you would like them.
I'm also thinking of contacting my State Attorney Generals Office about this.

Thank you for your time

I pre orderd a vinyl in March that was to release May 1st.
I reached out to customer service 1 week after may 1st to ask when the order would ship. For this email I did receive a response that simply said you should receive a confirmation in the next two weeks, I have not, I have also sent out 3 additional emails to ask when my order would post. For these emails I have still not received a response or confirmation that it has shipped. My issue is that there is no direct way to contact this bussiness other than e-mail. They do not respond, I feel they do not care or have the capacity to operate effectively.

I purchased a record from the company on 11/29 that was due to be delivered by 12/26. By 12/26 I had not received the product, nor an update from the company so I filed a customer service request on their online platform. I have not yet been contacted in regards to my order, or the customer service request. The company has sent several emails saying that they are working through an extended queue and dealing with "high priority" issues and will get to mine. It has now been 3 weeks since my request for assistance was filed and I have not received any additional contact outside of promotional materials for new releases they are issuing, as well as a discount to purchase more merchandise from them.

I bought four records from their website in November. They refused to ship any of them. It took 76 emails and 7 weeks before anyone got back to me with a human response (as opposed to an automated or "insert-name-here" response). Two records are currently in stock. Their website very clearly states "In Stock items ship in 3-5 days." It's been 7 weeks. After my 76th email, they told me that they were holding my records hostage until July at the very earliest (the alleged release date of one of the records in my order). That's 7 months from the date I ordered them. This month, they admitted to being 4 months late on certain record deliveries. That means that I could be waiting 11 months for records that are in stock right this very moment. They refuse to ship the in-stock records. No one will respond to me. Their automated responses have cracked jokes about their inability to respond to customer complaints and ship packages on time.

I ordered (2) albums on October 19th, which were both promoted on their website as Christmas albums with exclusive color pressings. Shortly after making this order, VMP updated their site to a new system, which temporarily removed this order from my account page, but I contacted them to ensure that since I had received an email and also the charge had cleared from my bank account, that the order was in their system and had not been migrated yet. Fast forward to the end of December, and I still have not received my (2) different Christmas albums. I contacted Customer Service via their website, as their live chat service was disabled due to a VAST amount of issues (similar to my issue of waiting longer than anticipated for an order, receiving the wrong records than what was ordered, receiving the incorrect quantity). I have tried to be patient, but now it is nearly 3 months since I submitted and paid for my order. Many other people online have posted pictures of the same album that I am still missing, and some even have posted it and it wasn't an album they paid for. I'm worried that in the alarming amount of shipments people are receiving with 20+ records for free, that they have "oversold" the record I am still waiting on. I have responded multiple times to the automated emails to my customer service query, but I have not been contacted by an actual human to date on this issue. I just want answers, even if it is that they don't have any more to give me and that I'll be getting a refund.

These guys are a joke. It seemed like a cool club for a bit there, but they are presently plagued with tech issues which are causing massive shipping delays, things going to incorrect addresses, and people receiving things they haven't even ordered - sometimes a LOT (20+) items they didn't order. Meanwhile people that actually did order these items are receiving emails that they were "oversold." And all the while no one is communicating to their customers what is actually going on. There are some questionable things going on there right now and my best advice would be to STEER CLEAR of this ongoing train wreck.

One of the worst experiences of my life buying online. Ordered a record for a family member for Christmas. Date ordered 12/16. Not only did not come for Christmas, I got no notice until 12/27 that they were working on it, could not give me a date for shipping. I responded with directions to cancel order. Got email that they shipped it on 12/30. But tracking info reflected “making label” for three days in a row. Finally got a date from tracking that item is supposed to be delivered 1/7. Do not buy from these people.'

Tried to change shipping address a couple times with no response. Truies to cancel with no response. Not receiving product because they won’t change the address.... getting billed still.

Dishonest at best. More likely to be shamelessly conniving. They've yet to deliver 6 records that were purchased at the front end of November. Found out today (Tuesday) from another subscriber's correspondence that they oversold at least 2 of them. They aren't responding to my customer service emails, but they are well aware of their inability to ship those records. They are waiting until Friday to address customers in an email. It's no coincidence that they bill on the first of the month (tomorrow) and are going to break the bad news to their customer base long after everybody's credit card has been charged for January.

I made an online order with the company over one (1) month ago and after multiple attempts to contact Customer Service, all I get is an insincere automated reply and still no update on if I’ll even receive what I paid for. It really sucks because this was meant to be a Christmas gift for a friend.

Ordered a record on 10/20 has not shipped. I have contacted customer service multiple times and only receive an automated response.

I have ordered 5 pieces of FKA twigs magdalene blue vinyls on 09/12/2019, which was informed to ship on early Nov. But when I received the package, only 1 piece is there. I waited for sometime to see if there are more incoming but in vain. So I submitted a ticket to customer service, in order to confirm if the outstanding items have been cancel or still in progress. Before this,I never received any mail about item cancelation, or any refund. I waited for couple days but there's no reply from their side. Then I submitted a second ticket, still nothing. I also try to left message on instagram and twitter, still no reply at all. I am so desperate.