Violet Voss

Customer ordered on 4/but didn't notify us that the address was missing her apartment number until 5/The package was delivered 4/We cannot be held responsible for customers incorrect input of their own address and no attempt was made to contact us to correct it before the package was dispatched from our facilityOrder was made 4/194/19-Email confirmation containing the address provided was included in that email confirmation 4/20- Email processing status was sent which included tracking number and address provided was included in that emailCustomer did not contact us to change or update her addressWe shipped according to the address provided by customer.(Please see attachment of actual order made by customer) April 25, , 4:pm- Package was delivered according to USPS USPS Tracking number- [redacted] Mon, May 2, at 2:PM- Customer emails us notifying us that her apt number was not typed in during orderPackage was already delivered 4/ Please see attached emailChanges cannot be made after the items has been deliveredNo contact from customer was made during processing time or while it was in transitWe could have done a stop shipment before deliveryBut customer didn’t inform us until days after the package was delivered that she failed to include her apartment number5/3-Paypal dispute was openThe case closed in our favorTue, May 3, at 1:PM- We replied to her email asking if she has contacted USPS as they have already delivered the package and we don’t have any visibility anything outside of the fact that the package was deliveredCustomer proceeds to threaten on social media and we ask her if she wants us to open a claim with USPS on her behalf but our comments are ignored.We already communicated with her via email prior to her threats on social mediaTypically if a package was not delivered due to insufficient address USPS will mark that here [redacted] or we would have received the package backNone of these have occurred

Paypal has denied the claim on behalf of the buyerAt this time we will reach out to USPS to file a claim to see if the package was delivered to the recipient as indicated in the USPS' recordsIf the Government Services | USPS denies the claim this request will rejected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Paypal has denied the claim on behalf of the buyer. At this time we will reach out to USPS to file a claim to see if the package was delivered to the recipient as indicated in the USPS' records. If the Government Services | USPS denies the claim this request will rejected.

Customer ordered on 4/19 but didn't notify us that the address was missing her apartment number until 5/2. The package was delivered 4/25. We cannot be held responsible for customers incorrect input of their own address and no attempt was made to contact us to correct it before the package...

was dispatched from our facility. Order was made 4/19
4/19-Email confirmation containing the address provided was included in that email confirmation
4/20- Email processing status was sent which included  tracking number and address provided was included in that email. Customer did not contact us to change or update her address. We shipped according to the address provided by customer.(Please see attachment of actual order made by customer) April 25, 2016 , 4:39 pm- Package was delivered according to USPS.                      USPS Tracking number- [redacted]
Mon, May 2, 2016 at 2:18 PM- Customer emails us notifying us that her apt number was not typed in during order. Package was already delivered 4/25.  Please see attached email. Changes cannot be made after the items has been delivered. No contact from customer was made during processing time or while it was in transit. We could have done a stop shipment before delivery. But customer didn’t inform us until 7 days after the package was delivered that she failed to include her apartment number. 5/3-Paypal dispute was open. The case closed in our favor. Tue, May 3, 2016 at 1:56 PM- We replied to her email asking if she has contacted USPS as they have already delivered the package and we don’t have any visibility anything outside of the fact that the package was delivered. Customer proceeds to threaten on social media and we ask her if she wants us to open a claim with USPS on her behalf but our comments are ignored.We already communicated with her via email prior to her threats on social media.
Typically if a package was not delivered due to insufficient  address USPS will mark that here [redacted] or we would have received the package back. None of these have occurred.

Customer ordered on 4/19 but didn't notify us that the address was missing her apartment number until 5/2. The package was delivered 4/25. We cannot be held responsible for customers incorrect input of their own address and no attempt was made to contact us to correct it before the package was...

dispatched from our facility. Order was made 4/194/19-Email confirmation containing the address provided was included in that email confirmation 4/20- Email processing status was sent which included  tracking number and address provided was included in that email. Customer did not contact us to change or update her address. We shipped according to the address provided by customer.(Please see attachment of actual order made by customer) April 25, 2016 , 4:39 pm- Package was delivered according to USPS.                      USPS Tracking number- [redacted]
Mon, May 2, 2016 at 2:18 PM- Customer emails us notifying us that her apt number was not typed in during order. Package was already delivered 4/25.  Please see attached email. Changes cannot be made after the items has been delivered. No contact from customer was made during processing time or while it was in transit. We could have done a stop shipment before delivery. But customer didn’t inform us until 7 days after the package was delivered that she failed to include her apartment number. 5/3-Paypal dispute was open. The case closed in our favor. Tue, May 3, 2016 at 1:56 PM- We replied to her email asking if she has contacted USPS as they have already delivered the package and we don’t have any visibility anything outside of the fact that the package was delivered. Customer proceeds to threaten on social media and we ask her if she wants us to open a claim with USPS on her behalf but our comments are ignored.We already communicated with her via email prior to her threats on social media. Typically if a package was not delivered due to insufficient  address USPS will mark that here [redacted] or we would have received the package back. None of these have occurred.