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Violette Silvester & Sons

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Reviews Violette Silvester & Sons

Violette Silvester & Sons Reviews (5)

Casey made my first major car purchase the best experience ever!! With the help of salesman [redacted] Talley the process was quick and easy

I purchased a Chevy Equinox in was told I'd receive a bumper to bumper warranty by several different salesman, however, during the first year my tires were worn to the wireTook it in to service was told it's not covered I had to have a blowoutSeveral other occasions I was told I had to pay a 200$ deductible for your other services performedBrakes, drive shaft, bearingsAlong with making my payment's on time it's drained my bank accountsTired to trade it in, no luck Casey nor Pomoco would accept my tradeThe truck keeps running hot, brakes are faulty just had brakes done less than six months agoNow the warranty is over I'm stuck with a truck that's not GH going to last much longer but I'd still have to continue to pay forI'm a very disappointed customer

My complaint is regarding both locations of this businessThe locations are Newport News, VA and Williamsburg, VABoth locations lack professionalism and customer service I would not suggest any business ventureOn one instance I traveled about an hour to the location in Newport News, VA to test drive a vehicleI had confirmed the vehicle was thereI arrived at the scheduled timeThey had sold the vehicleI had set appointment the day before which was confirmed by e-mail from the customer service representativeNeedless to say, I made a road trip for nothingThen the person I spoke with in person tried to suggest that the vehicle could be purchased, if they considered I would have to pay more for the vehicleI was gone and requested that I never be contacted by this dealership againInasmuch as, they had been relentless in contacting me to made the long distance trip to view a vehicle on their lot

We had a great experience at Casey VWOur sales rep, Trey Leggett, was extremely helpful, a gentleman and a positive reflection in Casey VW/Subaru

I am very unhappy with the customer service we received from Casey HondaMy husband and I inquired about a used vehicle onlineWe were contacted promptly via email to provide more informationWe were initially told we were pre-qualified , then we were told we were notIt was several days later that my husband was contacted by a "manager" to see if we were still interested in the vehicleWe told them were were, but was told there was nothing we could doAt that time that same "manager" told my husband that they would be able to work with us and make it happenHe asked more (and some of the same questions) already provided and that all he needed was copies of our current pay stubs for proof of employment and to see/appraise the vehicle we wanted to tradeHe was adamant that we come in that day or the next between 9-I took off work and drove the hour and a half to the dealership and after "another" salesman took the very same information that we provided to the "manager" and the internet manager, he told me that there was nothing they could doNever did he once offer figuresNeedless to say I left there very angryAt that time I called my husband, who then called the dealership wanting to speak to the "manager" and how convenient he was not available and we have not heard a word sinceThis to me was extremely poor customer service, and needless to say we will NOT recommend Casey Auto Group to any family/friend

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