Vionic

Initial Business Response / [redacted] (4000, 18, 2016/03/07) */ Our customer service representative contacted Ms [redacted] and issued a gift cardHis last email stated: I heard back from [redacted] and we're all goodShe purchased from Dillard's and wanted a refund so I gave her a gift card to be used at vionicshoes.com Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would have preferred a refund, but a credit is fineI do like their shoes, just not this style that caused me problemsThank you

Initial Business Response /* (4000, 18, 2016/03/07) */
Our customer service representative contacted Ms. [redacted] and issued a gift card. His last email stated: I heard back from [redacted] and we're all good. She purchased from Dillard's and wanted a refund so I gave her a gift card to be used at...

vionicshoes.com.

Initial Consumer Rebuttal /* (2000, 20, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would have preferred a refund, but a credit is fine. I do like their shoes, just not this style that caused me problems. Thank you.

Initial Business Response /* (1000, 7, 2015/08/03) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@vionicgroup.com
This matter has been resolved. Ms. [redacted] was refunded on July 17th back to her PayPal account in the amount of 69.99. We will follow up with...

her to confirm the receipt of the refund.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After submitting the complaint Vionic did contact me about an error in their system. My return was finalized satisfactorily, though I am wary of continuing online shopping directly with the company. I will purchase through department stores going forward.