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VIP Autosource Incdba KWS Auto Sales

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VIP Autosource Incdba KWS Auto Sales Reviews (1)

15: VIP AUTOSOURCE INCdba KWS AUTO SALESSeptember 8, 2017Revdex.com Corporate Office Sent via regular US Mall and [redacted] facsimile to [redacted] pagesRE: Complaint ID # [redacted] The vehicle was In good working order at time of purchaseImmediately prior to delivery, the vehfcle was serviced at North Park Mazda for an air bag recallNo other issues were observed at that time.At the time of engine failure, it was observed that the engine oil level may not have been maintained by the owner (possibly causlng the damage and faJJure of the engine)See attached Inspection report.The dealer was sympathetic to the young buyer and agreed in good faith to refund 100% of purchase price and all fees towards another vehicle of buyer's choiceBuyer selected a Honda CRV (and had the vehlcle mechanicalty inspected)See attached.The purchase and trade In of the 200B Honda CRV replacing the Mazda aoccurred on June 21,2017.The buyer now claims she notified the dealer in writing of her desire to cancel the PWI extended warranty on or before the day provision (n the warranty contractHowever, the buyer never discussed such desire at the time of negotlation of the traor delivery of the replacement vehicleTo the contrary, the dealer agreed to accept tbe unresolved warranty claim status on the Mazda trade-fn.The dealer was lead to believe the warranty on the Mazda was in full effect and ony agreed to accept Mazda tn non-running condition free of claims end wtth full warranty in effect (not withstanding PWl's final determination of paying claim or rejecting claim)As additional evidence, see email dated July 3, from buyer stating "I'm happy for you to keep the warranty but I'm not paying for it." This statement demonstrates that the buyer contfnucd to conduct herself by her actions and representations demonstrating buyers conduct that no notice had been gwen regarding desire to cancel said warranty.Preferred Warranties made a determination on Juno 30, that they were rejecting the clBIm dueThe buyer also fails to state that she failed to deliver the trato the dealer and she failed to pay diagnostic charges that encumbered the vehicleBoth items remain open Issues In dispute between buyer and dealerSee attached letter dated August 8, 2017.Thank you,

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