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V.I.P. Car Rentals, Inc.

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V.I.P. Car Rentals, Inc. Reviews (3)

I have tried for months to get information on the *** *** jellyfish collections I have sent emails and phone calls At one point Phil returned my call and said he would compile the information and send it to me
Still waiting

Aloha:Sorry about the not responding to the first notice (I never got that one), but Ijust today got this second notice.Please be advised that this complaint is a total baffle to me. These clients never even took the vehicle off the lot. They changed their minds 15 minutes after all...

the paper work was done.  While writing up the contract it was explained to them about the $300/deposit. It was explained (as it is to EVERYONE) that this is just a hold. We do not take that money out of their account.  It is on hold WITH THEIR BANK as a authorization. It was also explained to them that it was NOT up to us to release that money. It was up to their bank to release that money.Usually it takes anywhere from one day to three days (or sometimes even longer) for THEIR bank to release the money.  They couldn't understand this concept and we had to go over it several times so they would realize that WE HAD NOTHING AT ALL TO DO WITH RELEASING THAT MONEY. WE NEVER TOOK THAT MONEY OUT OF THEIR ACCOUNT. THEIR BANK WAS HOLDING IT. We deal with hundredsof people every month for the past 30 years and we always explain the same things to all of them.  Unfortunately, there are always a few who just don't get it!The $900 "excess fee" is a deductable on the insurance. This is only if there is an accident or damage and it only goes up to $900 before the insurance kicks in. If the damage is less than $900 then that amount is deducted. If the damage is more than $900 then our insurance kicks in. I think that is the same around the world?Ithink this person was under the impression that we were trying to cheat her or steal her identity? She insisted on taking not only the copy of the receipt for the deposit ($300) but she also took the original after we showed it to her to prove her bank had the money. She said she didn't want us to have any of her information and she also crossed out everything on the contract even after she saw us put a big X through the contract. We snatched the contract before she could grab it because we have to account for all contracts (they are all numbered).I am very sorry about their distrust, but we did not in any way do anything wrong. We were very courteous and businesslike.

Final Consumer Response /* (2000, 16, 2014/03/04) */
March 3, 2014. VIP has credited my account $143.00, which is the total amount in dispute. I want to thank you for your assistance in this matter. Hopefully, this will not happen to any another tourist visiting your beautiful island. ...

Mahalo, [redacted]

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