VIP Car Wash & Super Lube

Complaint: [redacted] I am rejecting this response because: VIP Carwash did 100% know that all parts of my bacamera and navigation system were working upon arrival The employee who detailed my vehicle told his manager on NUMEROUS occasions that it worked the ENTIRE time while he was detailing it, up until he used the reverse camera to park it in the parking spot to be picked up This same employee also said that VIP Carwash could take the money out of his pay check to purchase me a new screen/fix the problem I don't know ANYONE who would take that kind of responsibility if the equipment wasn't in working condition during the service Also, I don't think that literally every single employee outside would stop what they were doing to start taking my screen apart, disconnecting my battery, taking different fuses out of my fuse panel if they in fact were not responsible for damaging or breaking the equipment As far as getting a dealership diagnosisThe manager specifically told me that they WOULD NOT pay for the diagnosis My car is no longer under warranty, and I do not have money to pay out of pocket to not be reimbursed This business would not even give me a refund for the poor way that I was treated AND for breaking my navigation/screen system, do you really think they would reimburse for a diagnosis that they said THEY ABSOLUTELY WOULD NOT? To add insult to injury, I did not have enough time to do this My car was already being traded in the following morning and the business knew this I told them upon arrival that it is why I was getting it detailed Their response about it being traded in with a broken screen/navigation system - "Just don't tell them." That's the kind of climate that is allowed at this establishment As you can see in the rebuttal letter, their company policy is that "they do not offer refunds"I've NEVER heard of a business having a policy like this As far as not complaining about the service, I'm sorryI was literally in tears and distraught because this establishment literally just broke my car and wasn't taking responsibility for it They also treated me and my month old daughter so disrespectfullySo, excuse me for being a bit more concerned about those things, than pointing out any dissatisfaction in the service Regards, [redacted] ***

This letter is in response to Revdex.com Complaint ID ***, submitted by *** * ***Mrs*** brought to our attention that the screen and back up camera were possibly damaged during the time we were servicing her vehicleWe can not be sure if these items were in full working condition prior to
the services performedWith this said we offered to allow the customer to take their vehicle to the dealership to determine what was wrong with the vehicle, and if it was found to be from the detail services provided, we would cover the costs of the repairAt no point did either Mrs*** or her husband have any complaints as to the quality of the detail work done to the vehicle, besides the possible damageAs company policy we do not offer refunds on services provided, we do however make every attempt to fix the workmanship to the customers satisfaction, and in this case make repairs to a vehicle if an employee has damaged itAt this time our offer still stands that we can set up an appointment at the dealership for the *** to take their vehicle in to be looked at and if it is found that we caused the damage we will cover the costs of repair

Complaint: ***
I am rejecting this response because: VIP Carwash did 100% know that all parts of my bacamera and navigation system were working upon arrival The employee who detailed my vehicle told his manager on NUMEROUS occasions that it worked the ENTIRE time while he was detailing it, up until he used the reverse camera to park it in the parking spot to be picked up This same employee also said that VIP Carwash could take the money out of his pay check to purchase me a new screen/fix the problem I don't know ANYONE who would take that kind of responsibility if the equipment wasn't in working condition during the service Also, I don't think that literally every single employee outside would stop what they were doing to start taking my screen apart, disconnecting my battery, taking different fuses out of my fuse panel if they in fact were not responsible for damaging or breaking the equipment As far as getting a dealership diagnosisThe manager specifically told me that they WOULD NOT pay for the diagnosis My car is no longer under warranty, and I do not have money to pay out of pocket to not be reimbursed This business would not even give me a refund for the poor way that I was treated AND for breaking my navigation/screen system, do you really think they would reimburse for a diagnosis that they said THEY ABSOLUTELY WOULD NOT? To add insult to injury, I did not have enough time to do this My car was already being traded in the following morning and the business knew this I told them upon arrival that it is why I was getting it detailed Their response about it being traded in with a broken screen/navigation system - "Just don't tell them." That's the kind of climate that is allowed at this establishment As you can see in the rebuttal letter, their company policy is that "they do not offer refunds"I've NEVER heard of a business having a policy like this. As far as not complaining about the service, I'm sorryI was literally in tears and distraught because this establishment literally just broke my car and wasn't taking responsibility for it They also treated me and my month old daughter so disrespectfullySo, excuse me for being a bit more concerned about those things, than pointing out any dissatisfaction in the service.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
 
VIP Carwash did 100% know that all parts of my back-up camera and navigation system were working upon arrival.  The employee who detailed my vehicle told his manager on NUMEROUS occasions that it worked the ENTIRE time while he was detailing it, up until he used the reverse camera to park it in the parking spot to be picked up.  This same employee also said that VIP Carwash could take the money out of his pay check to purchase me a new screen/fix the problem.  I don't know ANYONE who would take that kind of responsibility if the equipment wasn't in working condition during the service.  Also, I don't think that literally every single employee outside would stop what they were doing to start taking my screen apart, disconnecting my battery, taking different fuses out of my fuse panel if they in fact were not responsible for damaging or breaking the equipment.  
As far as getting a dealership diagnosis. The manager specifically told me that they WOULD NOT pay for the diagnosis.  My car is no longer under warranty, and I do not have money to pay out of pocket to not be reimbursed.  This business would not even give me a refund for the poor way that I was treated AND for breaking my navigation/screen system, do you really think they would reimburse for a diagnosis that they said THEY ABSOLUTELY WOULD NOT? To add insult to injury, I did not have enough time to do this.  My car was already being traded in the following morning and the business knew this.  I told them upon arrival that it is why I was getting it detailed.  Their response about it being traded in with a broken screen/navigation system - "Just don't tell them." That's the kind of climate that is allowed at this establishment.  As you can see in the rebuttal letter, their company policy is that "they do not offer refunds". I've NEVER heard of a business having a policy like this.
 
As far as not complaining about the service, I'm sorry. I was literally in tears and distraught because this establishment literally just broke my car and wasn't taking responsibility for it.  They also treated me and my 16 month old daughter so disrespectfully. So, excuse me for being a bit more concerned about those things, than pointing out any dissatisfaction in the service. 
 
Regards,
[redacted]