V.I.P. Cleaners Tailoring

This email is in reference to claim # [redacted] .? There was a complaint filedby [redacted] indicating that her dress was damaged at our store, V.I.P.cleaners.? The dress was taken into our store to be dry cleaned on 9/19/16.When the dress returned from the cleaning company that actually cleans thedress for our store [redacted] complained that she thought the dress hadbeen pressed too hard.? When I inquired about this issue with the companythat we work with that does the actual cleaning they mentioned that theyfollowed the cleaning directions exactlyThere was no visible damage on thedress which I could see[redacted] asked me to sign a paper that stated the dress was cleaned atour store so she could send it to her insurance company to claim.? I signedthe paper simply stating that the dress was cleaned at our store.? I am nowreceiving this complaint? months later? which I cannot accept.? Please seethe attached intake ticket for referenceThe ‘D” on the ticket next to‘black’ indicates dry cleaning, not press only.Sincerely,Yong K***Attachments area

Complaint: [redacted] I am rejecting this response because: The dress was damaged and I can prove it - it is that there are no visible damage - all stitches became white (the dress is black) as the result of unprofessional serviceTherefore, I cannot wear the dress; I can also prove that the dress was brand new (purchased on September 15th), it just needed to be ironed because we bought it in Milan and put it in a suitcase when flew back to the U.SAt the time I brought the dress to the V.I.Pstore (“the business”), it was brand new and had no any white spots, BUT FOR its actions, the damage in question had occurred; My husband and I have been stopping by the business and trying to resolve the issue for months - the owner kept sending us back and forth promising to resolve the issue, but never did; Additionally, the Statute of Limitation for personal property damage claims in the state of NJ is "years next after the cause of any such action shall have accrued...." (NJ Revised Statutes, Section 2A:14-1)Therefore, the business cannot deny liability for its negligent conduct; The business referred to another business, which allegedly dry cleaned my dressI left my dress with the business and I paid for the business’s services; Further, if the business assigned the task to another business, the business shall be vicariously liable for the actions of its sub-contractorsFinally, I was not notified that my dress would be cleaned by another businessTherefore, it is irrelevant that the service was provided by another company; It is that I have complained that the dress was pressed to hard, even if I did, it is not the issue here - the issue is whether the business, which claims they are professionals in the field, should have known that black material should be ironed with special care, and in case of failure to provide such care, the stitches become white and the dress would be non-wearableIt is undisputable that the dress was damaged in the result of failure to exercise such care; The fact that I have asked the business to sign the letter admitting that they performed the service is irrelevant to the issue in question; Finally, the business had offered no prove that the care in question was providedIt is disputable that "D" ticket was on the dress at the time of the cleaning process – the responding representative has no personal knowledge of the stated fact; I am ready to provide the evidence to prove each of the above issues to the reviewing officer in a private manner, without disclosing to the business Regards, [redacted]

This email is in reference to claim # ***.? There was a complaint filedby *** *** indicating that her dress was damaged at our store, V.I.P.cleaners.? The dress was taken into our store to be dry cleaned on 9/19/16.When the dress returned from the cleaning company that actually
cleans thedress for our store *** *** complained that she thought the dress hadbeen pressed too hard.? When I inquired about this issue with the companythat we work with that does the actual cleaning they mentioned that theyfollowed the cleaning directions exactlyThere was no visible damage on thedress which I could see.*** *** asked me to sign a paper that stated the dress was cleaned atour store so she could send it to her insurance company to claim.? I signedthe paper simply stating that the dress was cleaned at our store.? I am nowreceiving this complaint? months later? which I cannot accept.? Please seethe attached intake ticket for referenceThe ‘D” on the ticket next to‘black’ indicates dry cleaning, not press only.Sincerely,Yong K***Attachments area

This email is in reference to claim # [redacted].  There was a complaint filedby [redacted] indicating that her dress was damaged at our store, V.I.P.cleaners.  The dress was taken into our store to be dry cleaned on 9/19/16.When the dress returned from the cleaning company that actually...

cleans thedress for our store [redacted] complained that she thought the dress hadbeen pressed too hard.  When I inquired about this issue with the companythat we work with that does the actual cleaning they mentioned that theyfollowed the cleaning directions exactly. There was no visible damage on thedress which I could see.[redacted] asked me to sign a paper that stated the dress was cleaned atour store so she could send it to her insurance company to claim.  I signedthe paper simply stating that the dress was cleaned at our store.  I am nowreceiving this complaint 6 months later which I cannot accept.  Please seethe attached intake ticket for reference. The ‘D” on the ticket next to‘black’ indicates dry cleaning, not press only.Sincerely,Yong Ja K[redacted]Attachments area

Complaint: [redacted]
I am rejecting this response because:
 
1. The dress was damaged
and I can prove it - it is false that there are no visible damage -
all stitches became white (the dress is black) as the result of unprofessional
service. Therefore, I cannot wear the dress;  
 
2. I can also prove that
the dress was brand new (purchased on September 15th), it just needed to be
ironed because we bought it in Milan and put it in a suitcase when flew back to
the U.S. At the time I brought the dress to the V.I.P. store (“the business”),
it was brand new and had no any white spots, BUT FOR its actions, the
damage in question had occurred;
 
3. My husband and I have
been stopping by the business and trying to resolve the issue for 2 months -
the owner kept sending us back and forth promising to resolve the issue, but
never did;
 
Additionally, the
Statute of Limitation for personal property damage claims in the state of NJ is
"...6 years next after the cause of any such action shall have accrued...."
 (NJ Revised Statutes, Section 2A:14-1). Therefore, the business
cannot deny liability for its negligent conduct;
 
4. The business referred
to another business, which allegedly dry cleaned my dress. I left my dress with
the business and I paid for the business’s services;
 
 Further, if the business assigned the task to
another business, the business shall be vicariously liable for the
actions of its sub-contractors. Finally, I was not notified that
my dress would be cleaned by another business. Therefore, it is irrelevant that
the service was provided by another company;
 
5. It is false that I
have complained that the dress was pressed to hard, even if I did, it is not
the issue here - the issue is whether the business, which claims they are
professionals in the field, should have known that black material should be
ironed with special care, and in case of failure to provide such care, the stitches
become white and the dress would be non-wearable. It is undisputable that the
dress was damaged in the result of failure to exercise such care;
 
6. The fact that I have
asked the business to sign the letter admitting that they performed the service
is irrelevant to the issue in question;
 
7. Finally, the business
had offered no prove that the care in question was provided. It is
disputable that "D" ticket was on the dress at the time of the
cleaning process – the responding representative has no personal knowledge of
the stated fact;
 
7. I am ready to provide
the evidence to prove each of the above issues to the reviewing officer in a
private manner, without disclosing to the business.
 
 Regards,
[redacted]