VIP Cleaning & Restoration LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The bottom line is that customer service is very poor.  We DID NOT receive a call informing us of a timeframe.  It appears that the business owner likes to make excuses and blame other things for lack of good quality service. The blame lies with that business no matter what the scenario.  Suggestions: When an order comes in and it is busy, advise the customer that there are x number of orders ahead of them. Give an estimated timeframe.  No matter what the circumstances, you are providing a service.  Communication is key.  Good customer service means going above an beyond to make sure that customers receive quality service. If there is a delay on your part, offer the customer something: a small discount, extra order of fries, etc.  This keeps the customer happy and makes them think that you care about your service and their satisfaction. 
Regards,
[redacted]