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V.I.P. Entertainment Reviews (3)

We are a metal roofing and supplies centerI do rough quotes based on a style home with basic straight runs that include all of the metal, trims, fastenersThis customer had me quote squares of roof with an Energy Star (Ultra PVF) Kynar painted system on a 29gauge galvalume substrait panelThe total cost should have been in the neighborhood of $2,as the customer states The roofer supplied me with his materials list for the job which I pricedIt included extra supplies needed including (2) 18' valleys, emseal not to leak, (180') of vent ridge, Dektites for pipes and (51) snow birdsThat cost was $2,The roofer and customer showed up togetherThe materials list was reviewed at that time and paid for by the customer with check # [redacted] for $2,He recieved invoice # [redacted] and factory warranty papers Several weeks later the roofer was short one side of the roofUpon review, the additional materials were not on the list, which would make this a square roofNo extra materials have been ordered by the roofer or his customer from me to date As far as bate and switch I am emailing the end customer another copy of his warranty papers on the Ultra PVF Kynar paint system that he paid for and received from me with his job reference number from the manufacturer for future referenceAny paint warranties are solely up to the manufacturer In conclusion it is ultimately up to the roofer and or the customer to make sure the materials ordered are correctThe installer is the one that measures and installs all of the materials for the jobThe installer on this particular job has since stated he paid for the mistake and the job is finished, We supplied only the materials originally requested and do not feel we should be liable for the $1,requested

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** At first visit I had asked for a price for my roof on our home and my exact words were, "I am not sure the size of the roof but the house is a square foot ranch style house with a 3:pitch"I have no idea why I was given a price for square of roofing material and that was not explained to me at that timeI also saw the order from the roofer and the measurements which were the correct amounts and there was no way of knowing it was wrong until it was installedThe phone call after finding this out was less than productive and *** had no interest in fixing the problem or offering a solution and wanted to charge almost $more for the rest of the material that was needed to finish the half done roof and we would have to wait over a week to get it! The frustrated roofer decided to order the material from another vendor stating that *** had done this same thing to him on other jobs and he was not dealing with this business anymore.*** also told us if we upgrade to the better, more expensive material we would get a $rebate along with a tax credit but again we were misinformed and there is no rebate and the tax credit is only 10% of the cost of materialThe roofer was also upset about this since he had sold this material to customers under that same pretense because that was how *** presented it to him as wellAll this said I we would never do business with these people again and wish we never had! I only budgeted enough funds to do this roof according to what I was quoted and had to use credit cards to finish the jobThese lies and deceitful business practices are awful and hurt good people and need to be stopped!

We are a metal roofing and supplies center. I do rough quotes based on a normal style home with basic straight runs that include all of the metal, trims, fasteners. This customer had me quote 12 squares of roof with an Energy Star (Ultra PVF) Kynar painted system on a 29gauge galvalume substrait...

panel. The total cost should have been in the neighborhood of $2,200.00 as the customer states.     The roofer supplied me with his materials list for the job which I priced. It included extra supplies needed including (2) 18' valleys, emseal not to leak, (180') of  vent  ridge, Dektites for pipes and (51) snow birds. That cost was $2,800.00. The roofer and customer showed up together. The materials list was reviewed at that time and paid for by the customer with check # [redacted] for $2,800.00. He recieved invoice # [redacted] and factory warranty papers.      Several weeks later the roofer was short one side of the roof. Upon review, the additional materials were not on the list, which would make this a 17.5 square roof. No extra materials have been ordered by the roofer or his customer from me to date.      As far as bate and switch I am emailing the end customer another copy of his warranty papers on the Ultra PVF Kynar 500 paint system that he paid for and received from me with his job reference number from the manufacturer for future reference. Any paint warranties are solely up to the manufacturer.      In conclusion it is ultimately up to the roofer and or the customer to make sure the materials ordered are correct. The installer is the one that measures and installs all of the materials for the job. The installer on this particular job has since stated he paid for the mistake and the job is finished, We supplied only the materials originally requested and do not feel we should be liable for the $1,250.00 requested.

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Address: 664 Central Street, Manchester, New Hampshire, United States, 03103

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www.starhrg.com

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Shady, yet now dead: once upon a time this website was reported to be associated with V.I.P. Entertainment, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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