VIP Express Transportation, Inc.

Hello ***: Regarding complaint: ID#12437647 Please see attached page faxThis will give you all the info you need to see that we responded to clients concerns and gave her some credit on her bill but in the end I think she understood that there was a lack of dearly articulating
questions and answers to all of this. She received separate confirmations with separate confirmation numbers, and separate dates of pickupIt was, pretty obvious but she never asked straight up to anyone in our office if the trips were $out the door for both trips. We consider this matter settled after reaching our agreement via email which I have enclosed all of this email communication in the faxAnd we did as agreed give her 10% off of the entire bill for both trips. *** *** Manager Guest Services