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Vip Furniture Outlet

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Reviews Vip Furniture Outlet

Vip Furniture Outlet Reviews (8)

The customer has accepted the $repair service fee and we will come and repair the king bed We will contact the customer and setup a date and time to execute the repair

Regarding the customer by the name of [redacted] we have delivered a special ordered item that we do not stockWe delivered the Sleeper Sofa that was orderedUnfortunately the sofa could not fit through the entry to her apartmentWe gave the person receiving the merchandise notice that it couldn't fit and that we would return to take the sofa back The customer has to exchange the item and choose something elseIn our store policy it clearly states that "The customer is responsible for no fit merchandise, if we deliver the merchandise and it does not fit, then the customer is responsible for a second delivery charge and must select a piece that fitsThere is also a 25% restocking fee for non fit merchandise." The customer can pick a new item that fits but we do not offer any refunds at allWe have don what we could but the customer has been unable to understand that she is liable for the item not fitting in her domicile Thank you for your time and we hope we can resolve this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: They have never offered me to get my bed fixed for $
they only came to my house ONCE to fix chairs that brokeThey came to fix my bed on Christmas eve because it was THEIR mistake of putting two twin sized box springs that were different hieghts underneath my queen sized bedThey tried to compensate for the high difference of the box spring by using CARDBOARDso when the cardboard gave out we were sleeping on a slant for a week until they fixed itThey never told us to get a new bedAs of right now if they are offering to fix my bed for $150
I would take that offer because right now my bed is still broken
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: First, I specifically asked how long would the merchandise take to arrive to MY HOUSE so that I would be able to make sure we were home to accept the deliveryI was told 1-days, what special order only takes less then a week to be delivered to a homethat was the 1st lieI didn't receive my furniture for another weeks, which I assume is typical, but to say I could expect it in days and now claim it was a special order...ok!!If you had a policy in place to exchange "no fit" merchandise it was null and void when you decided to leave it outside of my unit, for anyone to stealYou did not tell anyone you would be returning to remove it, why would you do that anyway take it back down the elevator when you leave, why leave it in a hallway??? Alot of frustration could have been avoided had you had the drivers simply remove it so I could walk the two or so blocks from my job to choose another itemThe only reason you had them come back to pick it up is because I came in and yelled at youI am 100% clear that the item did not fit and that is not VIPs fault, at this point I am willing to pay the restocking fee, but I WILL NOT be exchanging any merchandiseYou gave *** at the finance company a specific date that I was coming in to exchange the merchandise, but we never had a conversation about that, I never agreed to exchange and it's not going to happenCan you please tell me when you contacted me about exchanging merchandise to be able to give *** those details? Have you contacted me at all? apologized? NoAgain, I am not exchanging any merchandise, it will go as far as it needs to.
Regards,
*** ***

The customer in question has had multiple repairs and replacements of items free of charge. The customers bed has been damaged and we have asked the customer to follow procedure and send us photos of the damage and of the serial numbers so we can put a warranty claim in. We have told the...

customer multiple times we can not offer a free exchange for a new bed. We have told the customer that there will be a $150 service Charge for a non warrant claim repair. We have also suggested that the customer upgrades to a higher quality bed and the Customer has denied. We have exhausted all possible courses of action to make this customer happy.

The customer has accepted the $150 repair service fee and we will come and repair the king bed.  We will contact the customer and setup a date and time to execute the repair.

Regarding the customer by the name of [redacted] we have delivered a special ordered item that we do not stock. We delivered the Sleeper Sofa that was ordered. Unfortunately the sofa could not fit through the entry to her apartment. We gave the person receiving the merchandise notice that it...

couldn't fit and that we would return to take the sofa back.  The customer has to exchange the item and choose something else. In our store policy it clearly states that "The customer is responsible for no fit merchandise, if we deliver the merchandise and it does not fit, then the customer is responsible for a second delivery charge and must select a piece that fits. There is also a 25% restocking fee for non fit merchandise." The customer can pick a new item that fits but we do not offer any refunds at all. We have don what we could but the customer has been unable to understand that she is liable for the item not fitting in her domicile.  Thank you for your time and we hope we can resolve this matter.

Review: My girlfriend and I purchased a mattress and 2 box springs from this store and were assured by the sales rep/manager that they were both new. She brought it home and after unwrapping them, saw that a label on them indicated that each item was used. So she went back to the store with the mattress and box springs but the sales rep refused to return the money. She called me and I made my way to the store but by the time I had arrived, the sales rep changed his mind and said that we could exchange them for another mattress and box springs that were definitely brand new. Some other guy who supposedly handles delivery of the store's merchandise helped to show us the mattresses and box springs in the storage area in the basement and assured us that all the products there were new. They were wrapped in plastic so we inspected them as best we could. The tags that were attached (sown into the material) said the material was new. They looked new too. We took them home and left them wrapped in our guest room for a month or so. I just arranged the guest room yesterday and unwrapped them but noticed another material underneath the cover/fabric of the box springs. I cut them open and saw that the store had simply wrapped an old, dirty, used box spring with a clean and seemingly new cover. The same cover (tan/gold color with imprinted feathers) is on the mattress that we bought. Who knows what kind of filth, disease or microscopic bugs are hiding underneath those covers and if they've managed to spread now that they're no longer confined inside a plastic wrap.Desired Settlement: We would like our ~$275 back and for the store to retrieve all aforementioned items.

Business

Response:

I have asked the customer to bring me a receipt or any proof of purchase. The customer did not contact us directly about the situation the customer posted a picture on our [redacted] page before contacting us. We do not manufacture the mattress. I have already told the customer that I would exchange the mattress for a new mattress and box for a new box. just need a proof of purchase. That's all I'm asking for.

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Description: Furniture - Retail

Address: 135 S. 69th St, Upper Darby, Pennsylvania, United States, 19082

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