V.I.P. Inspections

Complaint: ***
I am accepting this response because: the refund is being promisedBut to be clear I wasn't notified of a refund and the time line of my transactions are offAt 8:I made the reservationWhile inquiring about early check inAt about 9:am I called to cancel and at 10:am I recieved a comfirmation letterAfter that I was told the policy wasn't emphasized to me if it was I wouldn't make the purchase
Sincerely,
Damein W***

Dear *** ***,
We advise all our guests of our 72-hour cancellation policy
upon the time of booking and a deposit equivalent to night is charged at the
time of bookingEarly cherequests are granted upon availability at the
time of arrival at the hotelConfirmation letters are
sent via email as a last
step in the reservation process
This guest booked his reservation by phone at 9:am on
10/12/15, the deposit was charged and a confirmation letter was sent soon
thereafterThe room type reserved was not available for cheat 9:am
The reservation was cancelled at 12:pm on 10/12/upon
the guest’s request and his reservation charge was promptly refunded on the
same transaction
Feel free to contact me again should you need further
assistance
Best Regards, Gil A***Director of Operations