VIP Luxury Limo Reviews (1)
Review: 20 High school students purchased a night with VIP Luxury Limo for their transportation on Prom night to the [redacted]. At the beginning of the evening the driver called one of the students and stated that he read the itinerary wrong and showed up to the pick-up spot 30 minutes late, which pushed out reservations for dinner, and pictures for the Prom event. Once the limo driver picked up the students he left for their destination to dinner and then dropped the students off at the [redacted]. The driver then went to the Casino. The students text the driver to be picked up once they were ready to leave the Prom event and the driver said he would be there in 15 minutes; however the driver took 45 minutes and didn't show up until 12:00am. When the driver returned to the [redacted] he had a male stranger with him and the students complained that there was a marijuana smell in the Limo. Additionally, on the way home from the event the interior lights and the radio quit working in the Limo. The students were promised an IPod jack in the limo for music; however the driver stated they have no such hook-up. The following Monday of the event VIP Limo text one of the students stating that the students went over the allowed time by one hour so the students owed $180.00. I contacted the company and complained about their service, and stated we would not pay the extra hour, as the driver was late on two occasions. I also requested compensation for the students for the hassle and very bad service. The employee [redacted] denied any sort of compensation. Shortly after I ended the call with the employee [redacted], the driver called and yelled at me and proceeded to state that the students were not telling the truth. The driver continued to yell at me and I finally had to end the call by hanging up.Desired Settlement: I feel for the very poor service and the hassle the students had to endure, VIP Limo should issue a refund for the drivers tip, at the least. The tip was automatic at the time of the booking; the students did not have a choice to tip based on their discretion of the service.