VIP Pool Service, LLC

Thank you [redacted] for bringing this to our attention.Can you attach a copy of your receipts so I can find the error and get it corrected. I do apologize for this error, we as company strive for customer service and by no means try to take advantage of our guests. Again I thank you in...

advance for assisting us with this issue. Justin L[redacted]

Six Flags has a very strong policy not enter information in for our guest but to only assist on the decision making. In order for our Team Member to enter "all" the information our team member would have needed a credit card and address to put on file. The original purchase was made at 16:45 for the...

2 season passes. A receipt was given at that time in order to process the passes. After processing the passes the guest entered the park and enjoyed their evening. At the end of their stay they came into Guest Relations to add 2 more season passes to their order. We told them we can't just simply "add" to an order and we offered to see the next 2 season passes at the 4 or more pricing. The guest became very rude demanding to pay the difference if she had bought 4 passes originally. We have no way to adjust prices for passes and we made the best offer we could offer the guest to get the remaining 2 passes at the discounted rate. We did apologize if she felt our team member did something wrong.The guest could not give me the Team Members name so I we did an in service with our team members to reiterate our policy on entering any information for guests and that we are only to help them make decisions and guide them through the online process but to never touch the screen.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:It took way too much on my end as the consumer to get this matter resolved. Six Flags needs to do more for its customers. The phone lines, emails and voicemails go u answered for weeks and that is totally unacceptable!
Regards,
[redacted]

Guest had 2 different membership accounts for different people.Account that started in July of 2014 is the account the guest canceled and last payment was in Oct. of 2015The other account that started in August of 2014 was never canceled and that was the payment that came out in Nov and Dec of...

2015.Guest contacted the park at the end of December of 2015 in which we explained why he was still being charged. We canceled the 2nd membership immediately for the guest at that time.

We were able to upload the pictures to the card. We deeply apologize for the frustration, but am glad we were able to save and capture the memories for your family and friend.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Apologized and will be issuing a refund.Our marathon started at 6am and it was tied it to the roller coaster race itself in which all participants would arrive by 7am. This is the first we are hearing of this issue or we would have fixed on site, day of. Again I apologize and wish we could have...

resolved the matter sooner

We have made attempts to contact guest and no reply have been received from guest. This issue is still under review and guest is still within her Membership contract terms. Will continue to make contact with guest.

Guest also sent and email through our membership portal on 6/28/16. We responded within 30min of that email explaining the cancellation policy in which they signed when on 6/25/16Procedure for cancelling Memberships is specific and was described in detail in the Membership agreement signed 6/25/15....

In it, the guest agreed to give us at least two weeks notice prior to final preferred payment (about 45 days prior to the date you wanted your Membership to end). This allows us us to ensure that Membership are cancelled precisely when the guest wants them to and doesn't actually continue after your selected end date.

For safety of our guest we require all Safety Vest to be US Coast Guard approved and only Life Vest are allowed to be used.I do apologize for the confusion but we state that "only" life vest are allowed and "only" US Coast Guard approved life vest are allowed.Again I am truly sorry for the...

experience you had entering our park but we do have to enforce our policies to enjoy our park safely.- Justin L[redacted]

Revdex.com:
I have discussed my complaint with Justin and am satisfied with the resolution that we have reached.
Regards,
[redacted]

It’s a cardinal rule of shopping: If you don’t like what you purchased or service, you should get your money back. “The customer is always right”. There are several companies that cancel memberships. Even though o explained to them my condition of being I'll and unable to work. They are telling me that they can't do anything to change the membership circumstances 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Guest contact the park through the Membership Portal on 4/42016. In which we explained to the guest why they were still being charged after 12 months and that they could cancel through the membership portal. Guest wanted it canceled immediately and we granted the cancellation.

Date: Wed, Aug 19, 2015 at 9:57 AMSubject: Fwd: #[redacted] update to claimTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Aug 18, 2015 at 2:35 PMSubject: #[redacted] update to claimTo: [email protected] received...

a call from Six Flags and wanted to update someone of a possible resolution. I imagine the business will list the resolution as well:To cancel memberships, one must go to the website and search for any and all accounts by providing your last name is email address. https://feedback.sixflags.com/membersupport/ This membership webpage listed only one account under my name and email address, when after I was billed, I realized upon calling account services that I actually have 2 accounts for which I was continued to be billed. Their membership site has a technical glitch in that you won't be able to find all of your accounts. Customer service did not care and would not give me any contact information aside from "Isaiah from Customer Services." They refused to refund my membership fees and in fact stated I would owe 2 more months of membership fees. After being on a short hold, Isaiah's supervisor said she would call back. Which she didn'tUPDATE! 1300 on 18AUG2015: [redacted] called back at about 1300 and left a message that 2 months of membership fees were refunded. I *think* that means that they won't charge us the typical 45 days of payments and not refund the previous $30 charge. I'm not sure. I'd consider this matter closed, personally. I'm sorry to say that my family won't be back to another 6 flags park together. I was planning on purchasing 3 fun passes for next summer through our military MWR office. We might still do that, however, Kings Dominion is not much further which my children prefer. The reason we won't visit Six Flags again is more do to with just feeling awful about this entire experience. It wasn't worth the $30 to fight over.

I apologize we did not meet our original goal to resolve your concern but am glad to hear that our Manager was able to upload your pictures and allow you to store your memories fromour park.Thank you for your patience and giving us the opportunity to resolve your concern. Creating Memories is one of...

keys to success and it is vital for our success and the enjoyment of guest.Again thank you for giving us the opporutinity to assit.Justin L[redacted]

After reviewing notes in our system and concern we are issuing a check for all payments.

I apologize for the frustration.I pulled up your promotional code via your email and see that you were able to successfully redeem the specialty priced dining passes on 4/20/17.Again I do apologize for the lack of communication.Please let us know if we may assist you with anything else.- Justin...

L[redacted]

We apologize for any inconvenience and we'll call you shortly .

We have made contact with the guest and have resolved their cancellation concerns as well as any credits for the months that they were trying to cancel.

I apologize for the miscommunication in our emails.I pulled up your thread and see where our team did promise to cancel your account early but then later was giving you different information. I will bring this to our teams attention and address the issues involved.I did cancel your membership and...

issued the refund for the payments made beyond the original agreement with our team. I sent an email receipt showing the refund at the bottom.Thank you for letting us know of our challenges so we may address and prevent in the future.Justin L[redacted]