VIP Printed Products

My sales associate told the customer that due to excessive scratches near the charge port on the device he could not process the return at the time because it was not in new condition as it was when purchased. The customer was informed they could come back in the morning and the device may be
able to be returned upon a Managers approval. The customer has not returned to the store since that day to seek manager approval of the return.Matt VoigtStore ManagerVIP ElectronicsEMain St.Merrill, WI 54452715-536-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11908368, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Richard M[redacted]   I was told that there was A tiny scratch not multible scratches on the product you need a magnifier to see them we will send it back when our money is refuned.