VIP Trans Online Reviews (1)
Review: We contracted with this bus company to transport 75 high school student on 2 55 passenger buses from MD to Colorado for a week of camp in August of 2013. We agreed to a contract in December of 2012 and then in June of 2013 the company sent and email with a revised quote DOUBLING the amount. We argued and they met us in the middle, still $8000 more than originally contracted for. Then the company refused to get back to us to clarify details and give us the names of bus drivers. 2 days before we were to leave we finally received this information. After talking with the driver I realized they were sending 2 47 passenger buses each with one driver. This was completely insufficient for the drive to CO and did not accommodate our itinerary which we had provided months in advance. After deciding that safety had to come first we cancelled our trip with VIP. They never refunded our $6000+ deposit even after numerous calls. We are seeking legal counsel to file suit against this company currently. We are non-profit organization which cannot really afford this kind of loss.Desired Settlement: All we want is our deposit returned, but the company refuses to do that even after they said they would. They do not return messages and have not refunded our money they took for services not rendered.