Viper Garage Doors Gates and Fences

This company installed our garage door opener and new springs on two separate occasions The garage door opener has a two year warranty and the motor has a four year warranty This week the opener began making a loud noise We called the number of the company and they said they did not handle it and gave us the number of the technician We called that number and the technician told us he no longer works for Viper We called them back numerous times and left messages but they will not return our calls We called LiftMaster, maker of the opener and they walked us through some repair options and affirmed that the opener is still under warrantyThey told us the sprocket should be replaced and sent us a new one, but said it would need to be installed by professionals Product_Or_Service: Garage Door Opener Order_Number: [redacted] Account_Number: XXXXX

This company installed our garage door opener and new springs on two separate occasions The garage door opener has a two year warranty and the motor has a four year warranty This week the opener began making a loud noise We called the number of the company and they said they did not handle it and gave us the number of the technician We called that number and the technician told us he no longer works for Viper We called them back numerous times and left messages but they will not return our calls We called LiftMaster, maker of the opener and they walked us through some repair options and affirmed that the opener is still under warrantyThey told us the sprocket should be replaced and sent us a new one, but said it would need to be installed by professionals
Product_Or_Service: Garage Door Opener
Order_Number: ***
Account_Number: XXXXX