Viqar Quraishi

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The sad truth that your members can be treated this way because of feedback and opinions is alarming and is something the Anytime Fitness Corporate and others should be made aware ofPlease be advised that I have made suggestions to the club manager and owner in the past stemming about a half rack, times to [redacted] and once to [redacted] in person and they both happened in April Neither the manager or owner ever responded directly to my suggestions or at the very least give me a reason for not being able to add weight lifting equipment Member are allowed to speak to one another about whatever they pleaseAnytime Fitness allegedly welcomes feedback, but when an the feedback is critical the owner decides to retaliate against their playing customerFor the owner to call me "self entitled" and indicate that I behave childish is disappointing to there is no need to name call, but I guess that is the type of business man that [redacted] isI wanted to settle this dispute in a professional manner which is the owner is not willing to doThe owner had the power to allow me present my case before terminating my contract or at the very least bar me from his business and allow me to continue my member at AF another locationThe inevitable truth is that [redacted] / [redacted] cornered me and indicated that they would reactivate my card if I took down my [redacted] reviewKnowing that this is inappropriate behavior, they have decided to backpedal and conclude that I was "not happy" at the location and I was not a "good fit" [redacted] will argue that my reviews and feedback from September have nothing to do with his decision, but why would he terminate my contract days after receiving the review, which was sent from the corporate levelIf [redacted] has been supposedly dealing with my disgruntled mood for over a year, why didn't his manager [redacted] advise not to sign an extension with the club, or at least sway me to join another location? I continue to contest [redacted] 's decision because it is baseless and without moral meritShould [redacted] prefer to settle this dispute, he should at least consider reactivating my account and transferring me to another home gym and allowing me to continue working out at the same rate which I signedThis way I would be able to continue working out without having to pay a initiation fee at another AF location Regards [redacted] ***

Hello,I spoke to my manager [redacted] regarding this situationI also checked our system notes, dated on 9/13/member [redacted] called and left a voicemail about cancellationOn 9/system notes that she decided to put account on freeze while she tried the YMCAOur freeze policy is for months and it unfreezes automatically unless they request a refreeze***'s account unfroze in 1/9/after month per our policyShe was charged and then she came in to fill out day cancellation form which required her to pay the last payment within days (which was 2/9/17)Member sent husband to talk to managerHusband called and was angry when my manager said she can only talk to the member directly since he was not a memberMy manager said [redacted] is upset that she forgot about the freeze policy and making the last required payment after filling out cancel formEven though my manager followed the correct policy in this situation, we would be happy to give her free months as a courtesyThank you

***,Per your membership contract, cancellations must be in writingYou did not come into the office to fill out a cancellation form until January after which there is still a last payment within daysThis is standard practice for all fitness centersWe have many happy members in our community for a long time and the written policy is clear, any attempts to slander Anytime Fitness in any form is liable to treble damages including court, attorney fees and loss of wagesIf you would like to see a copy of your contract, we would be happy to email you a copyWhat we offered you is a courtesy and transferable, if you are turning it down we will note that as well

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The sad truth that your members can be treated this way because of feedback and opinions is alarming and is something the Anytime Fitness Corporate and others should be made aware of. Please be advised that I have made suggestions to the club manager and owner in the past stemming about a half rack, times to *** and once to *** in person and they both happened in April Neither the manager or owner ever responded directly to my suggestions or at the very least give me a reason for not being able to add weight lifting equipment Member are allowed to speak to one another about whatever they pleaseAnytime Fitness allegedly welcomes feedback, but when an the feedback is critical the owner decides to retaliate against their playing customerFor the owner to call me "self entitled" and indicate that I behave childish is disappointing to there is no need to name call, but I guess that is the type of business man that *** isI wanted to settle this dispute in a professional manner which is the owner is not willing to doThe owner had the power to allow me present my case before terminating my contract or at the very least bar me from his business and allow me to continue my member at AF another locationThe inevitable truth is that ***/*** cornered me and indicated that they would reactivate my card if I took down my *** reviewKnowing that this is inappropriate behavior, they have decided to backpedal and conclude that I was "not happy" at the location and I was not a "good fit"*** will argue that my reviews and feedback from September have nothing to do with his decision, but why would he terminate my contract days after receiving the review, which was sent from the corporate levelIf *** has been supposedly dealing with my disgruntled mood for over a year, why didn't his manager *** advise not to sign an extension with the club, or at least sway me to join another location? I continue to contest ***'s decision because it is baseless and without moral meritShould *** prefer to settle this dispute, he should at least consider reactivating my account and transferring me to another home gym and allowing me to continue working out at the same rate which I signedThis way I would be able to continue working out without having to pay a initiation fee at another AF location. Regards
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hi,I reject this compensation As I stated prior, I wish to receive a monitary credit for $ I want to cancel this membership as I do not use it any more and don't want to start again When I called to cancel in September, I wanted to cancel, not put the account on hold This action was taken by the manager and not my preference I understand it may be your business policy to attempt to retain members by playing these games, but at the end of the day, I asked to cancel in September and haven't been back to your facility since Based on your deceptive sales and billing techniques, I am frankly disgusted by your gym and manager I have faithfully paid you a lot of money over the past months and haven't used your services I feel that it is a poor business practice to desperately take advantage of your clients by doing only what is best for your bottom line, such as not accepting that someone wants to cancel after fulfilling their end of the agreement in full Please refund my money now Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I would recommend that if you would like to use the term 'courtesy', it would be prudent for you to use it correctly A 'courtesy' would suggest behavior marked by polished manners or respect for others, of which you certainly have none for your customers If you feel that this comment is slanderous or defamatory, please feel free to peruse your legal options against me Might I remind you that the only damages or loss in this matter have been incurred by me, your former client I also have legal rights under 93a consumer protection laws and will persue my legal options at this point as well Your tone and lack of 'courtesy' leave a lot to be desired The lack of customer service, deceptive billing practices, and threatening tone to both myself and my husband on Saturday leave me with no other option but to persue this matter outside of this forum I do hope that the Revdex.com posts this correspondence in its entirety so that all of your future customers can see the level of professionalism and 'courtesy' that you extend to your clients I won't be threatened and will take my comments to the internet review sites Good day Regards,
*** ***

*** has been a source of negativity since he transferred to us from another Anytime FitnessHe feels very self entitled and will complain incessantly to everyone including the owner, members and staff if he doesn't get what he wantsWe tolerated his negative behavior for a year but decided to
terminate his membership because it did not improve and he tried to make it personal with the ownerWe are a private business and have the right to cancel anyones membership for any reasonHe is the only member we have let go in years since we have been open due to his childish behavior and his actions afterwards reinforced the fact we made the right decisionHe needs to move on and find another gym that will supposedly meet all of his needs and put up with his behavior

Hello,I spoke to my manager [redacted] regarding this situation. I also checked our system notes, dated on 9/13/16 member [redacted] called and left a voicemail about cancellation. On 9/14 system notes that she decided to put account on freeze while she tried the YMCA. Our freeze policy is for 3 months and it...

unfreezes automatically unless they request a refreeze. [redacted]'s account unfroze in 1/9/17 after 3 month per our policy. She was charged and then she came in to fill out 30 day cancellation form which required her to pay the last payment within 30 days (which was 2/9/17). Member sent husband to talk to manager. Husband called and was angry when my manager said she can only talk to the member directly since he was not a member. My manager said [redacted] is upset that she forgot about the freeze policy and making the last required payment after filling out cancel form. Even though my manager followed the correct policy in this situation, we would be happy to give her 2 free months as a courtesy. Thank you.