Virgin Atlantic Airways, Ltd.

Our Ref: ***
September
** *** ***
***
Dear ** ***
Thank you for your further email to the Revdex.com regarding claim ***
I’m so sorry to hear that you remain disappointed with our advanced seat assignment policy
We will never seat a child without an adult, so please be assured that this should not be a concern for any family
I do appreciate that you would prefer to select them in advance rather than wait until cheto choose them free of chargeTherefore, on this occasion, as a gesture of goodwill I have assigned your seats free of charge for your Virgin Atlantic flightsThis isn’t something we’d normally do, but I feel it’s justified on this occasion
If you can now log into your booking online and take a look at the seats you’ve been assigned***
Please note though that this isn’t something we’ll be able to do in the futureIf you wish to assign seats in advance on future flights, you will need to pay the advanced seat assignment charges
** ***, I would also like to suggest you review your reservations *** * *** via the Virgin Atlantic website using the ‘my booking’ option and request children’s meals, which must be request more than 48hrs prior to your flight dates***
Thank you for taking the time to get in touch ** *** we look forward to welcoming you and your family on board in October
Kind Regards,
Mary*** ***
Customer Relations US

[redacted]
"margin: 0in 0in 0pt;">November 29, 2016
[redacted]
[redacted]
[redacted]
[redacted]
*
Dear [redacted]
This email is in response to your inquiry with the Revdex.com ref #[redacted]
I'm sorry to learn that you had reason to complain about Virgin Atlantic on this occasionWe pride ourselves on our high levels of customer service and it's, of course, vital that we deliver this from the time a reservation is made through to the time a customer arrives at their destinationTherefore, it is disappointing that you feel we've let her down in that respect
I have reviewed your reservation and offer my sincere apology for the difficulty encountered while attempting to change and re-route your return flights. All fares have different rules and degrees of flexibility. Generally, the higher the fare the fewer restrictions it has and vice versa.
As you have purchased a non-refundable restricted fare in the lowest price point within the economy cabin, it is necessary to charge the change fee as well as any difference in fare which would need to be calculated by our ticketing teamIt will generally take a few days to calculate the difference in fare and the change fee and only then can the e-ticket be reissuesI'm sorry if these details were not conveyed properly to you
I have reached out to our Support Centre and requested them to contact you directly at the phone number you have provided 1-They will be in the best position to assist you with making the necessary changes to your flights in order to reach your new destination with the best flights available to you
By way of an apology and as a gesture of goodwill, I would like to offer you $worth of customer vouchersThis can be used toward the difference in fare collection due for your flight changes
In closing, I would like to thank you for bring this matter to my attention and giving me the chance to explain and apologizeI'm certain your return journey with us will be seamless and enjoyable, in every respect
Sincerely,
MaK[redacted]
Customer Relations US

Our ref: [redacted]
 
14 July 2014
 
left;">
[redacted]


Dear [redacted]
Thank you for taking the time to contact us via the Revdex.com, I’m sorry you have been unsatisfied with our responses in 2013.
 
Unfortunately, Lucy is unavailable at the moment therefore I hope you don’t If mind I reply on her behalf.
 
In our last correspondence with you dated the 22nd of October 2013 and in previous emails you were offered the refund of $160.00, due to the discomfort you feel you experienced with your Exit row seats.
 
This was offered as a gesture of good will as the seats you purchased would normally be non refundable. We asked you to send us copies of your payment receipts as proof of purchase.
 
Having reviewed you file I can see that you have provided us with bank statement confirmation, therefore, I have arranged for a cheque worth $160.00 to be sent to the address you have provided:
[redacted]
 
I’m truly sorry you found your seats to be narrow and uncomfortable as our Exit Row seats are usually very popular with our customers.
 
Thank you again for taking the time to write to us with your feedback. Customer feedback, good and bad, plays an essential part in the developments we make as an airline.
 
It is never nice to leave any passenger feeling let down. I can only hope we will be given the opportunity to show you how much we value excellent customer service in the future.
 
Kind regards
 
[redacted]
 
Customer Relations Executive
Virgin Atlantic

Complaint: 9993145
I am rejecting this response because:i was told to fill out refund request quote form and after filling it out
Still I havent recived proper response and was beign told no refund.
I paid for the ticket and your guy at [redacted] airport did not let me board by making false statment later that
I was intoxicated.
 
I would like to know how much refund I will get and if not any you will hear soon from my attorny.
Sincerely,
Keyurkumar Patel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Our ref: [redacted]06 September 2016[redacted]Dear [redacted]This letter is in response to your inquiry with the Revdex.com reference [redacted] It goes without saying how sorry I am for your disappointment with...

the new way you can choose your seat. I appreciate the fees we have introduced to select seats is not what you expect from Virgin Atlantic and I regret you have been left feeling so let down as a result.The advantage of the new system is that customers can now make an informed decision on whether to pay for the added assurance of receiving their preferred seat. This is not unique to Virgin Atlantic but in line with a number of our long-haul competitors.I would emphasise that there is no obligation to pay for seat assignment.  If you do not wish to pay in advance for your seats, you still have the option to assign these free of charge when online check in opens 24 hours prior to departure. In addition to this, as a flying club Red member, you do have an advantage and would be able to assign your seats 72 hours in advance. Once you reach Silver, this is extended to 14 days. For more information, please follow this link: 
[redacted]As a gesture of goodwill, I've issued $150 worth of Virgin Atlantic vouchers.  These can be used towards the price of a future Virgin Atlantic flight; on-board duty free goods, or added extras such as upgrades, excess baggage or extra legroom seating. The vouchers will arrive in the post shortly. [redacted], Thank you again for taking the time to get in touch. We very much look forward to welcoming you and your family on board on October 1, 2016. Kind Regards,Mary[redacted]Customer Relations US

Our ref: [redacted]
 
13 October 2015
face="Arial">
 

Ms [redacted]
[redacted]
[redacted]
 
[redacted]
 

Dear Ms [redacted]
This email is in response to your inquiry with the Revdex.com.
 
I am sorry for the inconvenience caused to you as a result of amending your flights from [redacted].
 
I am happy to find that one of our Customer Relations Executives has already been in contact with you and have begun the refunds process.
 
I am happy to confirm that our Refunds team have processed the refund (claim [redacted]) of the un-used sectors of your reservation back to the original form of payment. As you have purchased this reservation through a travel agency, this payment will go directly to them who will then reimburse you.
 
I can also see that Rebecca has asked for you to provide a payment receipt and e-ticket information for the new flight that you had to purchase. Once we receive this information we can review and reimburse accordingly. If you could please send the receipts to [redacted] noting your file reference [redacted].
 
I hope you can accept my apologies for your recent experience. Please know that we always appreciate customer feedback as this helps us to make improvements to our service.
 
Kind regards,
 

Mary-Jo K[redacted]
Customer Relations US

Our ref[redacted]
 
Roman';">05 March 2014
 
Mr Sushil Satija
29 Amy Lane
Sugarloaf, PA 18249
 
Dear Mr Satija
This letter is in response to your inquiry with the Revdex.com reference #9[redacted]
 
I am very sorry to hear of your disappointment with the handling of your refund request.
 
I have contacted our US Refunds department who confirm that they have made an error with advising the penalty would apply for your ticket refund. The refunds team has assured me they have corrected the error and will proceed with the full refund claim. I have asked them to expedite this claim, the refund will be credited back to the original form of payment and should appear on your next statement.
 
As a goodwill gesture, I’ve arranged for your flying club account to be credited with 3,000 miles. I hope you will be able to make use of these.
 
Mr Satija, thank you for letting us know your experience as without customers feedback, we would not be able to improve and continually exceed expectations. Once again, my sincere apologies for the refund error and delay.
 
Yours sincerely,
 
Mary-Jo Keane
Customer Relations

Dear Ms [redacted]Thank you for contacting us at Virgin Atlantic and filling your concerns through the Revdex.com.I’m sorry to hear you’ve been left disappointed with us and felt we weren’t co-operative when you needed to change your flight date. I understand you needed to...

amend your return flight as you wouldn’t be able to travel and so I appreciate how frustrating it must have been because you weren’t able to make changes without penalty.We are of course, always empathetic with customers who need to make flight changes for whatever reason and will assist in anyway we can. Customers who book direct through ourselves have more flexibility to change their tickets. Customers who book through a travel agency however, are bound to their ticket rules, which are more restrictive than our own.Whenever a date change is made, a fixed change fee will apply. If however, the new flight no longer has the same booking class available, or then the difference in fare will also need to be collected.Within each cabin there are numerous booking classes. Each booking class has its own rules with regards to flexibility and refunds. I have provided a list of these in descending order of ticket price, below for your information.[redacted]
Although the service is the same within the cabin, the fares differ in price to reflect the rules and flexibility that the ticket offers. Your flights were booked in “O” class, which are the most discounted and so most restrictive booking classes. The new date you wanted to fly on, may not have had the “O” class available and so you would’ve been quoted for the next lowest available booking class. I appreciate you weren’t happy with the additional collection that was quoted and asked instead to transfer the ticket to your husband. Had you booked direct through ourselves, we would’ve offered this to you for a fee of £50 (provided the ticket was not yet travelled on). As you booked through a travel agency, this option was not available to you.With regard to the option of a refund, I regret to advice that most flight tickets are non-refundable, unless you’ve purchased a flexible ticket. Our staff will always advice that cancelling your booking be the last resort and will try to offer alternative options such as a date/route change or to transfer the ticket to someone else if available.As you didn’t travel on your flight, you can make a claim for a partial refund of taxes for the unused sector. Please contact the travel agency you booked through to request this, if you haven’t already.I respect your request for compensation and a refund, but I must politely decline this. Virgin Atlantic and yourself were bound by the fare rules of your ticket, which you agreed to at the time of purchase. If you’re unhappy about the fare rules, please contact your travel agent to discuss it further. In closing, I am genuinely sorry you were left disappointed with the service received Ms [redacted]. While I know my response may not make amends for your experience, I hope my explanations at least provide you some understanding as to why you were quoted the extra fees. I trust in time, we can win back your lost confidence in us and welcome you onboard again.Kind regards[redacted]Customer Relations Executive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
P.S.  This is very much appreciated!!
Thank you SO much!

Our ref: 1727298
 
17 May 2016
 
...


[redacted]
Thank you for replying to my colleague’s email. As Katherine is currently away from the office, I hope you won’t mind me responding on her behalf.
I’m very sorry to read of your disappointment with the seat location onboard your upcoming flight. Here at Virgin Atlantic, we care a great deal about our customers and the experience that they have with us. We want our customers to love flying with us. To hear that someone has been left feeling let down really does upset us.
Having reviewed your reservation, it appears that your current flight from [redacted] was initially removed from the system only to be added again with a different fare by [redacted] Air Lines. This flight was again removed, and the original flight and fare were added back onto your reservation.
When a flight is removed from the system, any seat selections will be lost I’m afraid. Unfortunately as this flight was operated by us here in Virgin Atlantic, [redacted] wouldn’t have been aware of your seat requests.
As these changes were done on [redacted]’s system I’m unable to investigate as to why these requests did happen in the first place. Should you wish to get any further information I’d certainly encourage you to contact [redacted] directly.
I know this is a frustrating experience [redacted]. I’m sorry that we’re not able to reinstate your original seat location [redacted] as this seat is no longer available.
I’m of course more than happy to arrange for the $80 you paid to select your seat to be refunded. Our refunds team will arrange to the return this amount back onto the same card that you used for the transaction within the next 14 days.
Thank you again for getting in touch, [redacted]. We can’t wait to have your company onboard.
Kind regards
Gerry K[redacted]
Customer Relations Advisor

Complaint: [redacted]
I am rejecting this response because:
I appreciate that this may be standard across airlines now. However, I feel very strongly that an exception should be made for families with small children. While I am happy for the vouchers, The purpose of this complaint was not to get vouchers to pay for these seats but to bring to your attention the fact that this process presents a SAFETY ISSUE for parents with young children. I had this situation happen before where, despite the best efforts of the crew our family was not allowed seats together. It was very worrisome - At the last minute, I was allowed to sit with one of the children and my husband with the other. I don't know what we would have done if that option had not opened up!  I don't understand how this airline could ask us to give to a charity supporting children, then be so unconcerned about the safety of the children on their flights!  
Sincerely,
[redacted]

Our ref: [redacted]
 
18...

June 2014
 

[redacted]
 

Dear [redacted]
 
This letter is in response to your inquiry with the Revdex.com reference [redacted].
 
I can see that our Customer Relations team has already responded to you with CR Ref #[redacted].
 
I am sorry to learn that you were denied boarding for your flight to [redacted] via [redacted]. I do understand how upsetting this situation must have been for you.
 
The importance of having correct and valid travel documents cannot be underestimated. If you travel with incorrect paperwork you risk being denied boarding. The airline carrying you will also be fined. We are legally obliged to carry out security checks before allowing passengers on board and this includes checking the documents you have. If we have doubts, we do have the right to refuse you boarding.
 
Before making any future reservations, I would recommend you contact the embassy of the country you are visiting to ensure you have everything required.
 
This information is also stated in Virgin Atlantic Airways Conditions of carriage that it is the passenger’s responsibility to ensure they have the correct travel documents. If a passenger is denied travel or entry to a country, the airline shall not be liable for the consequences.
 
This is a common condition across many airlines worldwide. You can view the Conditions of Carriage on the Virgin Atlantic website, under Article 13. Please see the link provided:
 
http://www.virgin-atlantic.com/us/en/travel-information/customer-service/conditi...⇄ /> We are sorry again for your disappointment, but I am afraid that we are not responsible for you being unable to travel.
 
Having reviewed your reservation, I would like to confirm that a ticket is valid for 12 months from the original date of issue. The ticket may be used for travel and is valid until October 28, 2014. All travel would need to be completed prior to this date should you choose to utilize the ticket. There is a change fee of $375, plus any difference in fare should it apply as we would have to re-fare the entire trip to calculate this additional collection. You can rebook if you choose to do so by contacting our contact centre by calling ###-###-####.
 
As the fare you have purchased, is a non-refundable fare, you will need to contact the refunds department directly to confirm if any portion of your ticket can be refunded. Refunds can be contacted via email addressed to [redacted] faxed to us at ###-###-#### or sent via mail to:
[redacted]
 
[redacted], Thank you for giving me the chance to explain and apologise for what happened. I hope you are not discouraged from travelling with us again and that the next time you fly you will have a smoother, more enjoyable experience.
 
Yours sincerely
 
 
[redacted]
Customer Relations

Our ref: [redacted]
 
18 December 2014
face="Arial">
 

Ms [redacted]
[redacted]
[redacted]
 

Dear Ms [redacted]
 
This letter is in response to your inquiry with the Revdex.com reference #[redacted].
 
Thank you so much for having taken the time to contact us regarding your recent experience with Virgin Atlantic, and please accept my most sincere apologies that we seem to have fallen short of expectations on this occasion.
 
I was so sorry to read that your brother in law had recently passed away, please accept my sincere condolences. I appreciate that this must be a very difficult time for your and your family.
 
I completely understand your frustrations regarding your refund claim, it should have been 100% clear as to what the procedure was going to be. So please accept my apologies that this wasn’t the case.
 
The US Refunds team have confirmed Claim #[redacted] is currently on hold awaiting proof of relationship documentation. When a passenger and the person named on the death certificate have different last names, as in this case, the additional documentation is required to complete a refund claim.
 
I do apologize for any inconvenience caused as a result of having to provide additional documentation.
 
Documents may be scanned and attached to an email addressed to [redacted], fax to ###-###-#### or sent via mail to:
Virgin Atlantic Airways – Refund Department
[redacted]
[redacted]
I hope I have explained everything for you. Once again, my sincere apologies for the concerns you had.
 
Kind Regards,
 

[redacted]
Customer Relations US

Complaint: [redacted]
I am rejecting this response because: travelers misplace actual receipts. The date and time and stores that the items were purchased from are well in my guidelines for replacing the items. I had my credit card statement which showed the items were purchased in between the other ones that Virgin has covered. 
This is yet another way for this cheap airline to shaft their customers. I am happy that the claim is noted on the Revdex.com website for others to see and I am perfectly happy to talk to the media about their shortcomings in dealing with paying customers, paying customers where this company will not reimburse for their negligence. 
I am neither shocked nor appalled at the "managers" response because they are clearly not aware of good customer service. I will never use this airline again but will definitely seek out [redacted] for they are th top airlines who really go out of their way for the people who use their services. I suggest anyone else on this page with issues with Virgin Atlantic to use them as well. [redacted] definitely go the extra mile while Virgin Atlantic does not. 
Virgin, you got my extra $100+ dollars but the negative reviews toward your company will cost you a lot more. 
Sincerely,
[redacted]

Our ref: [redacted]
font-family: Arial, sans-serif;" lang="EN-GB">
06 August 2014
[redacted]
[redacted]
[redacted]
Dear Ms [redacted]
This email is in reply to your inquiry with the Revdex.com reference #[redacted]
We see you have been in touch directly with our Customer Relations team with file reference [redacted].  Our customer relations team has thoroughly researched your claim and below is the most recent reply sent on August 5, 2014.
The file has been referred back to our Refunds team (refund claim [redacted]) who will refund the appropriate amount, as per the rules of the fare purchased.  
Kind Regards,
[redacted]
Hi [redacted]:
Please accept my sincere apologies for the delay in response.
As requested, I've gone back to our duty manager in [redacted] to confirm the documents that were presented to our staff, at the time of check-in, for flight number [redacted] on April 16th, 2014.
On April 16th, I can confirm the documents presented to our staff consisted of your I-551 stamp and not a valid I-797 letter issued by the Bureau of Citizenship.  You had a I-797C (Notice of Action) instead of a valid [redacted] and that document does not qualify for exemption for the DAT Visa requirement.  Our staff confirmed the documents you had in your possession at the time with the British High Commission and they confirmed that they would not allow you to transit the UK.  For whatever reason, the I-797 letter was not presented to the staff at the time.  This information was documented at the time of occurrence. 
Once Immigration authorities inform the airline that you will be denied transit, we cannot allow you to board the aircraft.  This information is stated in our Conditions of Carriage, under Article 7.1.17 which states that we have the right to deny travel if we have been informed by the Immigration or other authorities of the country to which you are travelling, or for a country in which you wish to transit, that you will not be permitted entry to such country even if you have valid travel documents.  That being said, once the authorities denied transit, we had to comply.
Our Conditions of Carriage can be viewed on our website, please click the following link:
http://www.virgin-atlantic.com/us/en/travel-information/customer-service/conditi...⇄ /> In addition, your refund claim number is [redacted] and will processed for the appropriate amount, as per the rules of the fare purchased.
Once again, I'm sincerely sorry for the inconvenience this situation caused you.  I'm certain your next flight with us will be without incident!
All the best,
[redacted]

Our ref: [redacted]
 
14...

July 2014
 

Mr [redacted]
[redacted]
 

Dear Mr [redacted]
RE: Your Revdex.com reference ID [redacted]
 
We have been contacted by the Revdex.com to review your concerns again, due to your continued disappointment. I of course wish to reiterate my sincere apologies for your experience when flying from San Francisco to [redacted] recently. Being delayed for any length of time is far from ideal and it’s upsetting to hear of the inconvenience caused to you and the losses and damages incurred as a result.
 
After personally speaking to you over the phone, I explained to you that as [redacted] Airways flight was delayed, you must contact them to investigate your concerns and respond with appropriate reimbursement/compensation. As [redacted] Airways was the operating carrier of your flight which was delayed, they should have fulfilled their obligation to provide you with care and assistance in [redacted] and they will also be responsible for you baggage claims, as they were the last operating carrier.
 
I appreciate you have been left confused as to who is responsible, because you were issued a Virgin Atlantic boarding pass at [redacted]. As I also explained to you, this was simply for your own convenience. We checked you all the way through to your final destination in [redacted], meaning you would not need to collect your bags at [redacted] and check them in again with [redacted] Airways. Also while your ticket listed your flight with [redacted] Airways as a VS flight number, the flight was still operated by [redacted] Airways and all complaints regarding their flight must be referred to them.
 
I have been in contact with [redacted] Airways regarding your claim and they have advised me that their colleague [redacted] will be handling this communication registered under the ref no [redacted]. They also promised you would receive a response by 15th July.
We ask that your complaint be referred to [redacted] Airways at all times. While we empathise with your concerns and upset, we are not able to offer you reimbursement of any losses, as Virgin Atlantic did not delay your journey.
 
I thank you for taking the time to contact us again [redacted] and I do hope my response further clarifies your concerns. I trust [redacted] Airways will provide you with a satisfactory response shortly.
 
Kind regards
 

[redacted]
Customer Relations Executive

lang="EN-GB">Our ref: [redacted]/7
 
13 April 2015
 
 
[redacted]
[redacted]
[redacted]
 
 
Dear Mr [redacted]
 
This letter is in response to your inquiry with the Revdex.com reference [redacted].
 
Thank you so much for taking the time to contact us regarding your refund query with Virgin Atlantic, and please accept my most sincere apologies that we seem to have fallen short of your expectations on this occasion.
 
I have contacted our US Refunds team who have confirmed the processing of refund #[redacted].   The refund settlement was processed on April 1, 2015 in the amount of $246.00.   Below is a copy of the receipt and the refund tracking code - [redacted]: _refund_[redacted]
 
As a further apology and a gesture of goodwill, I've issued $50.00 worth of Virgin Atlantic customer vouchers which will be sent to you shortly. 
 
These can be used towards:
Virgin Atlantic flights including [redacted]
Taxes, fees and charges
[redacted] (UK originating published package deals only)
VS marketed codeshare flights sold by our contact centre
Miles Plus Money fares
Flying Club and Partner Airline Reward taxes
Date change fees
Upgrade fees
Admin fees
Fare difference additional collections
Ancillaries (extra legroom seats, exit row seats etc)
Duty free
 
Mr [redacted], I hope you can accept my apologies for the delayed processing of your refund. I hope that the next time you fly you will have a smoother, more enjoyable experience.
 
Kind Regards,
 
 
[redacted]
Customer Relations US
 
 
  
Credit was issued on 01Apr15
 
Credit Card Receipt
 
[redacted]
**
 
 
 
MID: [redacted]
 
TID: [redacted]
 
 
 
[redacted]
 
[redacted]: _refund_[redacted]
 
 
 
unknown
 
[redacted]
 
[redacted]
 
[redacted]
 
 
 
REFUND
USD246.00
TOTAL
USD246.00
 
 
Authorisation to Credit
 
 
 
 
Sign:
 
 
 
AUTHCODE: [redacted]

Our ref: [redacted]
14 August...

2014
[redacted]
[redacted]
[redacted]
Dear [redacted]
This is in response to your inquiry with the Revdex.com reference [redacted].
Thank you for your email regarding your recent flight with us from [redacted] through to [redacted].  Naturally I was sorry to learn of the poor impression your family were left with following this experience [redacted]l, this is obviously far from what we would ever expect.  We would always hope that our customers have a high quality experience, throughout the entire journey, and I am really sorry that this was not the case for you. 
I appreciate that your outward flight from [redacted]- was delayed.  This was due to the late arrival of the inbound aircraft.  The VS300 had left London Heathrow later than planned due to the last minute offload of a customer.  They were feeling unwell and as such, we had to offload them and their luggage which had already been stowed in the hold of the aircraft.
Because of this delay, it became evident that you would not make your connecting flight to New York JFK at 19:25.  With this in mind, our airport staff made the decision to re-protect you onto our Newark service, in order to prevent you having to stay overnight in [redacted].
All passengers wishing to make an application for delay or cancellation compensation can do so by completing in full the ‘EU Compensation Application Form” which can be printed from the website www.virginatlantic.com/euclaimapplication
I am sorry we haven’t lived up to your expectation and I really do acknowledge your disappointment.  It goes without saying that we would love to welcome you back onboard, for a smoother and much more enjoyable experience throughout.
Kind Regards,
[redacted]
Customer Relations US

Our ref: [redacted]
 
11 April...

2015
 

[redacted]
 

Dear [redacted]
I understand you have contacted the Revdex.com (Revdex.com) in regards to your mishandled luggage.
 
As previously advised, we will be happy to review the claim if you are able to provide us with itemised receipts from the places you had visited. Our settlement $356.41 was posted on 8th April to your nominated address.
 
You advised you were going to seek further compensation from [redacted] regarding the mishandling of your luggage.
 
Once again Ms [redacted], if you are able to provide itemised receipts for the purchases made whilst you were without your luggage we will be happy to review your claim.
 
Receipts can be submitted to Customer Relations via:
Email: [redacted]
Fax: [redacted]
Or Regular Mail:
Virgin Atlantic Airways, Baggage Services
[redacted]
 
We look forward to hearing from you.
 
Kind regards
 

[redacted]
Baggage Services Manager