As stated in our previous email we can not issue a refund nor a second replacement shipment as we have issued your items as of 2/17/You were told why calls weren't being responded to,our phone lines were and still are downOnly level of communication is email which has been stressed to you several timesThere is no way to create a fake tracking number with uspsThe tracking you received is what was issued to youAt any point since having tracking ms shears could have easily contacted usps to get details on the whereabouts of her items and when they could be expectedOur owner took over an hour and half on yesterday going to both our local and main post office seeking a resolve to the shipments locationIf ms shears would have easily refreshed her tracking screen it would show that arrival is for tommorowWhen her package is received we hope that she would also notice date of shipment which confirms her items have been shipped since her tracking was provided to herOur company does over figures in sales YEARLY as of and sells our of items frequentlyIn no way shape or form would bundles of hair be enough for us to lie or withhold itemsHer tracking has been attached as well for her convenience
Revdex.com:I Thank You Revdex.com!! I received my products and it was clearly due to your involvementIn response, If VHBL has figures in any sales--many of their customers is due to me referring people to themI have been a customer for a few years now, and have been well pleasedI take care of my products and I am always complimented on how well I look I wish it didn't come to this--but it seemed as though if it has not come to this I still wouldn't have my hair bundles I would like for VHBL to know and understand I DID contact USPS and was told the seller(VHBL) had NOT given them the package to mail after the tracking number was issued The tracking number meant nothing if they still had never received the packageI only could go off of what I was told by the post office because VHBL did not call me back, didn't text me back, and the email correspondence was unsatisfactory.Nonetheless, the bundles came today, and that's all I wanted!! VHBL has a good product If they didn't I would never have referred so many people to them, nor would have been a customer My hope is someone, the owner, will take a serious look at customer service and the timeliness of satisfying customers...it makes a huge difference If people feel as though you do not value them, care about their time, or care about the money they pay for your product they WILL take their money elsewhere The best way to sustain your progress and make more money is word of mouth That's also the quickest way to lose your reputation I have reviewed the response made by the business in reference to complaint ID 12015859, and find that this resolution is satisfactory to me Regards, [redacted]
We offered an exchange to this client even after our designated time frame of exchanges listed on our websiteNew items were shipped out via usps priority mail and should've been delivered by nowWe have zero control over any delivery issues with usps and if they have occurred tracking was issued to msShears and usps can be contacted to sort out the issueWe unfortunately will not send out a second replacement shipment which would be over the amount paid for the original order and initial repalcemtsBuyer was also notified several times that our business line was down as a result of the tornado that occurred locally and to contact us via email which we have doneShe has been threatening and rude in every email correspondence each time we have told her this as to why calls hadn't been answeredAt this point we will gladly reach out to usps again to see where this package is and when delivery will be madeOur company has too great of a reputation and a high volume of sales to cheat anyone out of items when our sales volume are incredibly highAny info given by usps will gladly be updated when available
This clients email regarding the closure was received on April the 4thPer our website it states in regards to customer issues with items if said item isn't returned to us for a Replacemnt that a Replacemnt can take up to 7-business days for said items to be issuedUpon further investigation I have found that an email was sent upon yesterday to our companyAll emails if not responded to immediately are responded to within 24-hoursThis can also be found on our websiteWe have not only our email but our business line available for clients to reach us which would have been an effective way to find out the status of said ReplacemntThis is also posted on our social media accountsThis is our first ever complaint filed in our almost years in operation and could have been swiftly dealt with if client had used one of those methods to reach out to usThe said closure will still be issued and mailed out on today which would have been told to the client by a member of our staff on todayWe pride ourselves on not only quality products but quality customer serviceWe can not however provide said service if there is lack of communicationOnce the closure ships a tracking number will be emailed as scheduledWe also encourage that for any future questions or concerns to please read our website thoroughly and contact us directly for assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12015859, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Virgin Hair By LaBella has lied consistently!! They have not returned one phone call They did indeed originally indicate I could exchange the bundles of hair I sent the bundles in, I funded insurance on the package I have confirmation it was received Several weeks later I contacted them to see when I could expect my returnAs a customer why wouldn't I do that? No response They waited several more weeks to respond and they said to me that it would take weeks It had already been weeks at that point I graciously thanked them When another weeks pasted I contacted them again They they sent me a tracking number of a package--which lead me to believe they sent a package to e2-1- I was very excited, made my hair appointment I expected my package When I tracked the package (because of course I never got it) USPS indicated the SENDER(VIRGINHAIRBYLABELLA) NEVER SENT THE PACKAGE THE SENDER NEVER SENT IT! So, again I asked them why would you send me a fake tracking number the post office never got from you This is when more lies came--they insisted they sent this package Well, March 1st, I still do not have anything! This tracking number is FAKE and the package does not exist any where in the United States Post Office Even though they indicated it was sent, THEY INSURED IT!!! SO SINCE THEY INSURED IT, AND I NEVER GOT IT, WHY CAN'T THEY RESEND IT EXPRESS? Why would they be upset and not respond to me? I am simply asking where my package is and trying to get resolve I have done what a paying customer should--tried to communicate Wouldn't it have been customer friendly to simply pick up the phone and talk to me and say we can send this to you...and do it! Why would they say I have been threatening? Why is it rude for me the customer to ask you to supply what I've paid for??? REALLY? I am the one out of money and hair I have communicated with them on my own consistently for months before I contacted the Revdex.com, now I am out of patience I have all of the email correspondence as PROOF of my patience and request for what THE?Y PROMISED!! I am very disappointed I have been lied to and I want the 14inch Brazilian Natural Wave Bundles I was promised immediately or I want a refund [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
This clients email regarding the closure was received on April the 4th. Per our website it states in regards to customer issues with items if said item isn't returned to us for a Replacemnt that a Replacemnt can take up to 7-10 business days for said items to be issued. Upon further investigation I...
have found that an email was sent upon yesterday to our company. All emails if not responded to immediately are responded to within 24-48 hours. This can also be found on our website. We have not only our email but our business line available for clients to reach us which would have been an effective way to find out the status of said Replacemnt. This is also posted on our social media accounts. This is our first ever complaint filed in our almost 5 years in operation and could have been swiftly dealt with if client had used one of those methods to reach out to us. The said closure will still be issued and mailed out on today which would have been told to the client by a member of our staff on today. We pride ourselves on not only quality products but quality customer service. We can not however provide said service if there is lack of communication. Once the closure ships a tracking number will be emailed as scheduled. We also encourage that for any future questions or concerns to please read our website thoroughly and contact us directly for assistance.
We offered an exchange to this client even after our designated time frame of exchanges listed on our website. New items were shipped out via usps priority mail and should've been delivered by now. We have zero control over any delivery issues with usps and if they have occurred tracking was issued...
to ms. Shears and usps can be contacted to sort out the issue. We unfortunately will not send out a second replacement shipment which would be over the amount paid for the original order and initial repalcemts. Buyer was also notified several times that our business line was down as a result of the tornado that occurred locally and to contact us via email which we have done. She has been threatening and rude in every email correspondence each time we have told her this as to why calls hadn't been answered. At this point we will gladly reach out to usps again to see where this package is and when delivery will be made. Our company has too great of a reputation and a high volume of sales to cheat anyone out of items when our sales volume are incredibly high. Any info given by usps will gladly be updated when available.
As stated in our previous email we can not issue a refund nor a second replacement shipment as we have issued your items as of 2/17/2017. You were told why calls weren't being responded to,our phone lines were and still are down. Only level of communication is email which has been stressed to you several times. There is no way to create a fake tracking number with usps. The tracking you received is what was issued to you. At any point since having tracking ms shears could have easily contacted usps to get details on the whereabouts of her items and when they could be expected. Our owner took over an hour and half on yesterday going to both our local and main post office seeking a resolve to the shipments location. If ms shears would have easily refreshed her tracking screen it would show that arrival is for tommorow. When her package is received we hope that she would also notice date of shipment which confirms her items have been shipped since her tracking was provided to her. Our company does over 6 figures in sales YEARLY as of 2012 and sells our of items frequently. In no way shape or form would 2 bundles of hair be enough for us to lie or withhold items. Her tracking has been attached as well for her convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12015859, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Virgin Hair By LaBella has lied consistently!! They have not returned one phone call. They did indeed originally indicate I could exchange the bundles of hair. I sent the bundles in, I funded insurance on the package. I have confirmation it was received. Several weeks later I contacted them to see when I could expect my return. As a customer why wouldn't I do that? No response. They waited several more weeks to respond and they said to me that it would take 3 weeks. It had already been 6 weeks at that point. I graciously thanked them. When another 2 weeks pasted I contacted them again. They they sent me a tracking number of a package--which lead me to believe they sent a package to e. 2-1-17. I was very excited, made my hair appointment. I expected my package. When I tracked the package (because of course I never got it) USPS indicated the SENDER(VIRGINHAIRBYLABELLA) NEVER SENT THE PACKAGE. THE SENDER NEVER SENT IT! So, again I asked them why would you send me a fake tracking number the post office never got from you. This is when more lies came--they insisted they sent this package. Well, March 1st, I still do not have anything! This tracking number is FAKE and the package does not exist any where in the United States Post Office. Even though they indicated it was sent, THEY INSURED IT!!! SO SINCE THEY INSURED IT, AND I NEVER GOT IT, WHY CAN'T THEY RESEND IT EXPRESS? Why would they be upset and not respond to me? I am simply asking where my package is and trying to get resolve. I have done what a paying customer should--tried to communicate. Wouldn't it have been customer friendly to simply pick up the phone and talk to me and say we can send this to you...and do it! Why would they say I have been threatening? Why is it rude for me the customer to ask you to supply what I've paid for??? REALLY? I am the one out of money and hair. I have communicated with them on my own consistently for months before I contacted the Revdex.com, now I am out of patience. I have all of the email correspondence as PROOF of my patience and request for what THE?Y PROMISED!! I am very disappointed. I have been lied to and I want the 2 14inch Brazilian Natural Wave Bundles I was promised immediately or I want a refund.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:I Thank You Revdex.com!! I received my products and it was clearly due to your involvement. In response, If VHBL has 6 figures in any sales--many of their customers is due to me referring people to them. I have been a customer for a few years now, and have been well pleased. I take care of my products and I am always complimented on how well I look. I wish it didn't come to this--but it seemed as though if it has not come to this I still wouldn't have my hair bundles. I would like for VHBL to know and understand I DID contact USPS and was told the seller(VHBL) had NOT given them the package to mail after the tracking number was issued. The tracking number meant nothing if they still had never received the package. I only could go off of what I was told by the post office because VHBL did not call me back, didn't text me back, and the email correspondence was unsatisfactory.Nonetheless, the bundles came today, and that's all I wanted!! VHBL has a good product. If they didn't I would never have referred so many people to them, nor would have been a customer. My hope is someone, the owner, will take a serious look at customer service and the timeliness of satisfying customers...it makes a huge difference. If people feel as though you do not value them, care about their time, or care about the money they pay for your product they WILL take their money elsewhere. The best way to sustain your progress and make more money is word of mouth. That's also the quickest way to lose your reputation.
I have reviewed the response made by the business in reference to complaint ID 12015859, and find that this resolution is satisfactory to me.
Regards,
[redacted]
As stated in our previous email we can not issue a refund nor a second replacement shipment as we have issued your items as of 2/17/You were told why calls weren't being responded to,our phone lines were and still are downOnly level of communication is email which has been stressed to you several timesThere is no way to create a fake tracking number with uspsThe tracking you received is what was issued to youAt any point since having tracking ms shears could have easily contacted usps to get details on the whereabouts of her items and when they could be expectedOur owner took over an hour and half on yesterday going to both our local and main post office seeking a resolve to the shipments locationIf ms shears would have easily refreshed her tracking screen it would show that arrival is for tommorowWhen her package is received we hope that she would also notice date of shipment which confirms her items have been shipped since her tracking was provided to herOur company does over figures in sales YEARLY as of and sells our of items frequentlyIn no way shape or form would bundles of hair be enough for us to lie or withhold itemsHer tracking has been attached as well for her convenience
Revdex.com:I Thank You Revdex.com!! I received my products and it was clearly due to your involvementIn response, If VHBL has figures in any sales--many of their customers is due to me referring people to themI have been a customer for a few years now, and have been well pleasedI take care of my products and I am always complimented on how well I look I wish it didn't come to this--but it seemed as though if it has not come to this I still wouldn't have my hair bundles I would like for VHBL to know and understand I DID contact USPS and was told the seller(VHBL) had NOT given them the package to mail after the tracking number was issued The tracking number meant nothing if they still had never received the packageI only could go off of what I was told by the post office because VHBL did not call me back, didn't text me back, and the email correspondence was unsatisfactory.Nonetheless, the bundles came today, and that's all I wanted!! VHBL has a good product If they didn't I would never have referred so many people to them, nor would have been a customer My hope is someone, the owner, will take a serious look at customer service and the timeliness of satisfying customers...it makes a huge difference If people feel as though you do not value them, care about their time, or care about the money they pay for your product they WILL take their money elsewhere The best way to sustain your progress and make more money is word of mouth That's also the quickest way to lose your reputation I have reviewed the response made by the business in reference to complaint ID 12015859, and find that this resolution is satisfactory to me Regards, [redacted]
We offered an exchange to this client even after our designated time frame of exchanges listed on our websiteNew items were shipped out via usps priority mail and should've been delivered by nowWe have zero control over any delivery issues with usps and if they have occurred tracking was issued to msShears and usps can be contacted to sort out the issueWe unfortunately will not send out a second replacement shipment which would be over the amount paid for the original order and initial repalcemtsBuyer was also notified several times that our business line was down as a result of the tornado that occurred locally and to contact us via email which we have doneShe has been threatening and rude in every email correspondence each time we have told her this as to why calls hadn't been answeredAt this point we will gladly reach out to usps again to see where this package is and when delivery will be madeOur company has too great of a reputation and a high volume of sales to cheat anyone out of items when our sales volume are incredibly highAny info given by usps will gladly be updated when available
This clients email regarding the closure was received on April the 4thPer our website it states in regards to customer issues with items if said item isn't returned to us for a Replacemnt that a Replacemnt can take up to 7-business days for said items to be issuedUpon further investigation I have found that an email was sent upon yesterday to our companyAll emails if not responded to immediately are responded to within 24-hoursThis can also be found on our websiteWe have not only our email but our business line available for clients to reach us which would have been an effective way to find out the status of said ReplacemntThis is also posted on our social media accountsThis is our first ever complaint filed in our almost years in operation and could have been swiftly dealt with if client had used one of those methods to reach out to usThe said closure will still be issued and mailed out on today which would have been told to the client by a member of our staff on todayWe pride ourselves on not only quality products but quality customer serviceWe can not however provide said service if there is lack of communicationOnce the closure ships a tracking number will be emailed as scheduledWe also encourage that for any future questions or concerns to please read our website thoroughly and contact us directly for assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12015859, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Virgin Hair By LaBella has lied consistently!! They have not returned one phone call They did indeed originally indicate I could exchange the bundles of hair I sent the bundles in, I funded insurance on the package I have confirmation it was received Several weeks later I contacted them to see when I could expect my returnAs a customer why wouldn't I do that? No response They waited several more weeks to respond and they said to me that it would take weeks It had already been weeks at that point I graciously thanked them When another weeks pasted I contacted them again They they sent me a tracking number of a package--which lead me to believe they sent a package to e2-1- I was very excited, made my hair appointment I expected my package When I tracked the package (because of course I never got it) USPS indicated the SENDER(VIRGINHAIRBYLABELLA) NEVER SENT THE PACKAGE THE SENDER NEVER SENT IT! So, again I asked them why would you send me a fake tracking number the post office never got from you This is when more lies came--they insisted they sent this package Well, March 1st, I still do not have anything! This tracking number is FAKE and the package does not exist any where in the United States Post Office Even though they indicated it was sent, THEY INSURED IT!!! SO SINCE THEY INSURED IT, AND I NEVER GOT IT, WHY CAN'T THEY RESEND IT EXPRESS? Why would they be upset and not respond to me? I am simply asking where my package is and trying to get resolve I have done what a paying customer should--tried to communicate Wouldn't it have been customer friendly to simply pick up the phone and talk to me and say we can send this to you...and do it! Why would they say I have been threatening? Why is it rude for me the customer to ask you to supply what I've paid for??? REALLY? I am the one out of money and hair I have communicated with them on my own consistently for months before I contacted the Revdex.com, now I am out of patience I have all of the email correspondence as PROOF of my patience and request for what THE?Y PROMISED!! I am very disappointed I have been lied to and I want the 14inch Brazilian Natural Wave Bundles I was promised immediately or I want a refund [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
This clients email regarding the closure was received on April the 4th. Per our website it states in regards to customer issues with items if said item isn't returned to us for a Replacemnt that a Replacemnt can take up to 7-10 business days for said items to be issued. Upon further investigation I...
have found that an email was sent upon yesterday to our company. All emails if not responded to immediately are responded to within 24-48 hours. This can also be found on our website. We have not only our email but our business line available for clients to reach us which would have been an effective way to find out the status of said Replacemnt. This is also posted on our social media accounts. This is our first ever complaint filed in our almost 5 years in operation and could have been swiftly dealt with if client had used one of those methods to reach out to us. The said closure will still be issued and mailed out on today which would have been told to the client by a member of our staff on today. We pride ourselves on not only quality products but quality customer service. We can not however provide said service if there is lack of communication. Once the closure ships a tracking number will be emailed as scheduled. We also encourage that for any future questions or concerns to please read our website thoroughly and contact us directly for assistance.
We offered an exchange to this client even after our designated time frame of exchanges listed on our website. New items were shipped out via usps priority mail and should've been delivered by now. We have zero control over any delivery issues with usps and if they have occurred tracking was issued...
to ms. Shears and usps can be contacted to sort out the issue. We unfortunately will not send out a second replacement shipment which would be over the amount paid for the original order and initial repalcemts. Buyer was also notified several times that our business line was down as a result of the tornado that occurred locally and to contact us via email which we have done. She has been threatening and rude in every email correspondence each time we have told her this as to why calls hadn't been answered. At this point we will gladly reach out to usps again to see where this package is and when delivery will be made. Our company has too great of a reputation and a high volume of sales to cheat anyone out of items when our sales volume are incredibly high. Any info given by usps will gladly be updated when available.
As stated in our previous email we can not issue a refund nor a second replacement shipment as we have issued your items as of 2/17/2017. You were told why calls weren't being responded to,our phone lines were and still are down. Only level of communication is email which has been stressed to you several times. There is no way to create a fake tracking number with usps. The tracking you received is what was issued to you. At any point since having tracking ms shears could have easily contacted usps to get details on the whereabouts of her items and when they could be expected. Our owner took over an hour and half on yesterday going to both our local and main post office seeking a resolve to the shipments location. If ms shears would have easily refreshed her tracking screen it would show that arrival is for tommorow. When her package is received we hope that she would also notice date of shipment which confirms her items have been shipped since her tracking was provided to her. Our company does over 6 figures in sales YEARLY as of 2012 and sells our of items frequently. In no way shape or form would 2 bundles of hair be enough for us to lie or withhold items. Her tracking has been attached as well for her convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12015859, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Virgin Hair By LaBella has lied consistently!! They have not returned one phone call. They did indeed originally indicate I could exchange the bundles of hair. I sent the bundles in, I funded insurance on the package. I have confirmation it was received. Several weeks later I contacted them to see when I could expect my return. As a customer why wouldn't I do that? No response. They waited several more weeks to respond and they said to me that it would take 3 weeks. It had already been 6 weeks at that point. I graciously thanked them. When another 2 weeks pasted I contacted them again. They they sent me a tracking number of a package--which lead me to believe they sent a package to e. 2-1-17. I was very excited, made my hair appointment. I expected my package. When I tracked the package (because of course I never got it) USPS indicated the SENDER(VIRGINHAIRBYLABELLA) NEVER SENT THE PACKAGE. THE SENDER NEVER SENT IT! So, again I asked them why would you send me a fake tracking number the post office never got from you. This is when more lies came--they insisted they sent this package. Well, March 1st, I still do not have anything! This tracking number is FAKE and the package does not exist any where in the United States Post Office. Even though they indicated it was sent, THEY INSURED IT!!! SO SINCE THEY INSURED IT, AND I NEVER GOT IT, WHY CAN'T THEY RESEND IT EXPRESS? Why would they be upset and not respond to me? I am simply asking where my package is and trying to get resolve. I have done what a paying customer should--tried to communicate. Wouldn't it have been customer friendly to simply pick up the phone and talk to me and say we can send this to you...and do it! Why would they say I have been threatening? Why is it rude for me the customer to ask you to supply what I've paid for??? REALLY? I am the one out of money and hair. I have communicated with them on my own consistently for months before I contacted the Revdex.com, now I am out of patience. I have all of the email correspondence as PROOF of my patience and request for what THE?Y PROMISED!! I am very disappointed. I have been lied to and I want the 2 14inch Brazilian Natural Wave Bundles I was promised immediately or I want a refund.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:I Thank You Revdex.com!! I received my products and it was clearly due to your involvement. In response, If VHBL has 6 figures in any sales--many of their customers is due to me referring people to them. I have been a customer for a few years now, and have been well pleased. I take care of my products and I am always complimented on how well I look. I wish it didn't come to this--but it seemed as though if it has not come to this I still wouldn't have my hair bundles. I would like for VHBL to know and understand I DID contact USPS and was told the seller(VHBL) had NOT given them the package to mail after the tracking number was issued. The tracking number meant nothing if they still had never received the package. I only could go off of what I was told by the post office because VHBL did not call me back, didn't text me back, and the email correspondence was unsatisfactory.Nonetheless, the bundles came today, and that's all I wanted!! VHBL has a good product. If they didn't I would never have referred so many people to them, nor would have been a customer. My hope is someone, the owner, will take a serious look at customer service and the timeliness of satisfying customers...it makes a huge difference. If people feel as though you do not value them, care about their time, or care about the money they pay for your product they WILL take their money elsewhere. The best way to sustain your progress and make more money is word of mouth. That's also the quickest way to lose your reputation.
I have reviewed the response made by the business in reference to complaint ID 12015859, and find that this resolution is satisfactory to me.
Regards,
[redacted]