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Virgin Musical Instruments

Musical Instruments - Dealers, Musical Instruments - Repair

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Virgin Musical Instruments Reviews (2)

Satisfaction rating: 
User Reviewer1057214 time 05.04.2016

Review: We sent our Omnichord (instrument) to Virgin Musical Instruments in February 2013 to be repaired. We hadn't received our instrument back from VMI by April. We were concerned and started calling the company to see what was going on. We were told that it was almost fixed and would be shipped. This happened multiple times before the instrument was shipped back out to us. We finally received our instrument back on April 22. Our instrument is still broken. We have tried to contact the company to get them to fix it and no one will return our calls.Desired Settlement: We would like for them to take the instrument back and fix it. If they don't want to do that then we would like our money back.

Business
Response:
We received ****** ****'s Omnichord which is over 20
years old.
We did not have the necessary parts on hand for the
repair and needed to order additional items from overseas.
It took extra time to receive these parts as they are not
readily available.  Even with this
additional charge to get these overseas items we did not charge anymore than
the initially agreed upon repair price of
$85 (which included return shipping).
 
The unit was repaired and shipped back to ****** ****.
After receiving the unit back he complained of a
different problem that may have happened in shipping back to the customer.
We agreed immediately upon hearing of this new problem
that we pick the Omnichord up at VMI's expanse and repair it and return it back
to the customer immediately.
We have issued the pick up for its return.
 
Sincerely,
**** *****  
VMI Electronics
P.O. Box 2908
La Mesa, California 91943
Ph: 619.244.0006
Fx: 619.599.8525
info@virginmusicalinstruments.com
www.virginmusicalinstruments.com
 



Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ****


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Satisfaction rating: 
User LG time 04.04.2016

Contacted this company via their website to get a quote on a piano. I received a response saying I needed to call, at which point I said I could not call because of a vocal cord problem. I received a response saying they could not help me then.
In a time of technology, and as a business owner myself, it's disappointing for a business to be unwilling to correspond via e-mail at all, especially when a medical issue prevents someone from being able to use a phone. It also makes me think they are unwilling to put quotes in writing, which is sketchy.


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Category: Musical Instruments - Dealers, Musical Instruments - Repair

Address: 10054 Prospect Ave, Santee, CA, 92071

Website: http://www.virginmusicalinstruments.com

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