Virgin Pulse

I agree with Miss ***'s comments that this should've been resolved immediately, however, I was going by the information provided that our internal technical team that the issue was caused by a bug they were fixing I will use this as a use case scenario for my staff on A) Keeping the member more informed with regular updates B) To escalate any cases that involve Pulse Cash that are not resolved within business days

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like this issue to be resolved and expect a response either way, with follto my former employerI have gone several months without any type of update or response and was not even aware that attempts have been made to contact them, since no one has contacted me Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This response is fine but I am not closing this complaint until I actually have the $back in my accountAt that point I will close this complaintAlso, I'm not sure why they didn't do this from day It's now been almost weeks and took me opening a Revdex.com complaint for Virgin Pulse to even care about this Regards, [redacted] ***

As of August 7, I have yet to receive a response to my inquiry from account management, or the former employerHowever, I have approved the refund of the expired health cash and the finance department will be mailing a check in the amount of $

Hello I have reviewed the details of this issue and our internal notes from the conversation Mr [redacted] is correct, he is owed $ I have reached out to Mr [redacted] by phone and will reach out via email as well He will have the $applied to his account NLT close of business 11/17/

Member contacted us after business hours, we were unable to intercept order, but provided return shipping label for a return once received

This member was notified that for Qwe misreported to her employer her earned rewardsShe earned $25, we mistakenly reported she earned $So $that she would earn in Qwill be withheld to balance the totalsThere is no penalizing, she will still be earning the same amount
annually. Communications were sent explaining this situation to affected members and should they have additional questions, they should reach out to their benefits department

Thank you for reaching out with this issue I have been in touch with my accounting department and have verified that Miss ***'s CC account has been debited for the full purchase amount, shipping and tax Following this complaint, I did reach out to Miss *** explaining my
sincere apology for the frustration she's gone through to rectify this situation In addition, I sent her a free device to her home address Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my
issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The "response" is a flat out lieNot only no return shipping was offered; the business simply refused to accept return or cancel the order that was not even started to be fulfilledI still have emails from them that can prove this if needed.Regards,
*** *** ***

Ms*** was notified her account was pending cancellation on January 16, and she had until February 16, to redeem any earned rewardsAfter she explained to us she did not receive the initial notice because she no longer had access to her former email, we escalated this issue to her
former employer for permission to send her a check for the earned amountTo date, we do not have a response from her former employerI have reached out to the account team on her behalf to hopefully gain a resolution to this issue.Thank you,*** ***Manager, Member Services

The issue with *** *** has been resolved, as her refund was processed April

Thanks for reaching out with this issue There was an issue the redemption of an *** card Miss *** purchased Our internal IT has been working on a resolution However it's been weeks since the transaction, therefore I've given instructions to have the Pulse Cash Miss ***
used for her transaction added back into her account Miss *** will receive the Pulse Cash back in her account by COB Monday 3/6/ We will reach out to her today with this detail

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
My credit card has not been refunded the funds used to purchase the item in the amount of $30.71 as of February 11th.
Regards,
[redacted]s

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
This response is fine but I am not closing this complaint until I actually have the $65 back in my account. At that point I will close this complaint. Also, I'm not sure why they didn't do this from day 1. It's now been almost 2 weeks and took me opening a Revdex.com complaint for Virgin Pulse to even care about this. 
Regards,
[redacted]

Member contacted us after business hours, we were unable to intercept order, but provided return shipping label for a return once received.

Hello.  I have reviewed the details of this issue and our internal notes from the conversation.  Mr [redacted] is correct, he is owed $30.  I have reached out to Mr [redacted] by phone and will reach out via email as well.  He will have the $30 applied to his account NLT close of...

business 11/17/17.

I agree with Miss [redacted]'s comments that this should've been resolved immediately, however, I was going by the information provided that our internal technical team that the issue was caused by a bug they were fixing.  I will use this as a use case scenario for my staff on A) Keeping the member more informed with regular updates B) To escalate any cases that involve Pulse Cash that are not resolved within 5 business days.

We have reached out to this member to facilitate a refund.   Ms. [redacted],My name is [redacted] and I am a supervisor with Member Services at Virgin Pulse, and your recent purchasing experience was brought to my attention today.First of all please let me sincerely apologize for the...

frustration you have endured. We thrive at Virgin Pulse to ensure our agents connect and understand the root of each of our member's issues, and it seemed we missed that opportunity during your chat interaction yesterday and June 21st. Our return policies are indeed different than what we are accustomed to with the mainstream stores, but we certainly always weigh each situation individually and act accordingly.Secondly, thank you for your comments with the Revdex.com. We always look for opportunities to improve and right the wrongs, and we will only be successful if these matter are brought to our attention. Consequently, I have started the process for a refund in the amount of $93.48, which should have been done in the first place. You should see this credit reflected on your credit card in 5 to 7 business days.Please let me know if you have any questions or concerns. I will be more than happy to discuss further with you this matter. I can be reached at[redacted]. Just ask for me, I am in the office daily, Monday to Friday - 12:30pm to 9pm.Thank you again.

As of August 7, I have yet to receive a response to my inquiry from account management, or the former employer. However, I have approved the refund of the expired health cash and the finance department will be mailing a check in the amount of $25.45

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
I would like this issue to be resolved and expect a response either way, with follow-up to my former employer. I have gone several months without any type of update or response and was not even aware that attempts have been made to contact them, since no one has contacted me.
Regards,
[redacted]