[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello Mr***,We sincerely apologize for any delay in response regarding your RMAWe would be more than happy to issue you an immediate replacementI have followed up with our RMA team and they should be sending you everything necessary in order to process the replacementWe apologize for any inconvenience this may have caused you and we hope that you are willing to give us another chanceIf there is anything else we can do or if you have any other questions, please don't hesitate to contact me directly at [email protected] and I will do everything in my power to assistKindest Regards,Joey from Amcrest
From: Joey [redacted] [mailto: [redacted] ] Sent: Wednesday, January 18, 5:PM We sincerely apologize that the customer did not receive the discount as it was advertised by one of our e-mail promotionsWhile this happened last year, we would still be more than happy to provide the same discounted price to the customerWe'd ask the customer to please contact us at [redacted] so we can place the order with the stated discount as soon as possiblePlease mention that the discount was authorized as per the Revdex.com request and our sales team will be more than happy to provide the discount
From: Joey [redacted] [mailto [redacted] ] Sent: Wednesday, January 18, 5:PMWe sincerely apologize to the customer as it seems that they did not receive a response from our teamThis is definitely unacceptable on our part, and we would be more than happy to assist with any requests the customer still may have in regards to warrantyWe'd ask the customer to please contact us at [redacted] so we can further assist, and please reference the Revdex.com claim so that our team can rectify the situation as soon as possible
Hello Michael,It appears that we attempted to reach out to you on June 5th and are awaiting your responseWe do have a day return policy and a year replacement policyWe are willing to provide you with a refund upon receipt of all items purchased, even though the purchase was made a year
ago. Email is [email protected] INFORMATION:Revdex.com Case # *** * Amcrest Technologies, LLCCustomer Information:M*** * S*** NE Grinnell RdWoodland , WA 98674Daytime Phone: (*** ***Evening Phone: (*** ***E-mail: ***
The details of this matter are as follows:Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Purchased Amcrest Fu1080P 4CH Video Security System in August from AmazonFirst unit's cooling fan went out in March returned unit and received a replacement unit that had no hard driveAsked for return shipping label and return number but only received return number and a message saying they did not have any more of this unitAsked to have my money returned with return of entire system still waiting for a reply.Complaint Background:Product/Service: *** *** *** *** ***Purchase Date: 6/23/2016Problem Occurred: 2/23/2017Model: Model # ***Account Number: ***Order Number: Talked to Company: 4/8/2017Name of Salesperson:Amazon Purchase Price: $669.99Disputed Amount: $669.99 Desired Settlement: Full refund of purchase price upon return of entire system
From: Joey P*** [mailto:[email protected]] Sent: Wednesday, January 18, 5:PMWe sincerely apologize to the customer for the issues they've been experiencing regarding the date/time issues on the cameraWe've been working with our R&D team on this and hope to have a new firmware
released that will resolve these issuesIf the customer would like, we would be more than willing to accept a return for a refund if the customer would like that resolutionWe'd like to guarantee the satisfaction of our products for our customers, and if that satisfaction is not met, we'd be happy to accept the return for a refundPlease contact our refunds and replacements department at [email protected] and reference your Revdex.com claimOur team will be delighted to assist with a refund if that is the requested resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In the response I received from the business, they asked me to contact them using the email CC'd in the complaint responseI would like to receive my refund before closing the complaintI do realize that the complaint will close after days automatically so I realize this is a time sensitive matterHow do I proceed with contacting the business to set up the refund and keep the complaint open until the refund is received? The message did not include the email for the business.-- *** ***
***
***
Regards,
Hello ***We sincerely apologize for any delayWe would be more than happy to send your replacementI have one of our RMA associates responding to *** *** that you have open with usIf you do not feel that you are being responded to in a timely manner or if we are not able to fully
resolve your issue, please contact me directly at [email protected] and I will do everything in my power to make sure you are taken care ofThank you so much for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Due to the several weeks of not hearing back from Amcrest and me having to open a case with the Revdex.com just to get a response. I am going to leave this complaint open to help other people that may have been effect by the warranty and customer support department at Amcrest. When you purchase something under warranty, the company (Amcrest needs to honor a warranty. Amcrest should treat the warranty request the same as a sales request.
[redacted]
From: Joey [redacted] [mailto:[redacted]] Sent: Wednesday, January 18, 2017 5:14 PM We sincerely apologize that the customer did not receive the discount as it was advertised by one of our e-mail promotions. While this happened last year, we would still be more than happy to provide...
the same discounted price to the customer. We'd ask the customer to please contact us at [redacted] so we can place the order with the stated discount as soon as possible. Please mention that the discount was authorized as per the Revdex.com request and our sales team will be more than happy to provide the discount.
Hello Mr. [redacted],We sincerely apologize for any delay in response regarding your RMA. We would be more than happy to issue you an immediate replacement. I have followed up with our RMA team and they should be sending you everything necessary in order to process the replacement. We apologize for any...
inconvenience this may have caused you and we hope that you are willing to give us another chance. If there is anything else we can do or if you have any other questions, please don't hesitate to contact me directly at [email protected] and I will do everything in my power to assist. Kindest Regards,Joey from Amcrest.
Hello Valued Customer,We apologize for any delay in response. We would like to provide you with a refund for the system as requested. Although our refund window is usually a 30 day window, we would like to extend our window due to any inconvenience you may have experienced. Our RMA associate will be...
emailing you a return label for you to ship the product back. Once the product is received we will issue you a full refund. Please feel free to email me directly at [email protected] if you have any questions or do not feel you are receiving an adequate and timely response. We sincerely apologize for any trouble this has caused you and we do hope you are willing to give us another chance. Thank you for allowing us to resolve this issue.
Hello [redacted],Thank you for reaching out to us. I have looked into this ticket #[redacted] and would like to assist you. It appears that you purchased the original unit in July 2016 which is almost a year old. We do offer a 30 day refund policy, which we are willing to be flexible with. However, in this...
particular instance the unit has been used for almost a year and unfortunately we cannot refund items after a year of use. I have provided our return policy below. https://amcrest.com/return-policyWe are willing to provide you with an immediate replacement and have a unit ready to be shipped. We will provide you with a return label and authorization and can have your replacement unit shipped with 2 day shipping. I have an RMA associate providing you with everything you need for your replacement unit. If you have any other questions or if there is anything else I can do please email me directly at [email protected] and I will be more than happy to assist. Kindest Regards,Joey
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear Customer,Thank you for reaching out to us. We understand that there may have been some confusion in this matter. Please be assured that we will be be more than willing to issue you a replacement. In addition, we also wanted to address the points made. In regards to the authorized dealers,...
it does state [redacted].com is an authorized retailer. However, this refers to [redacted].com as a seller/vendor and shipper. For instance, when ordering an item on [redacted], it states underneath the price, "Ships and sold by [redacted].com." If it states that is shipped and sold by any other re-seller, other than those specified on our list, it is technically not covered under our replacement policy. The reason for this is that if someone buys our product and does not open it for 6 months then decides to sell it on [redacted], it is not [redacted] selling it but rather an unauthorized re-seller listing it on [redacted]'s platform. There are hundreds of customers who re-sell their new and used products on [redacted] and [redacted] and we have no way of knowing what they are selling and in what condition. Even in these cases, we do offer a 3 month replacement warranty for customers who have purchased our products from an unauthorized retailer.On the authorized retailers list, there are retailers who we authorize to sell Amcrest products on [redacted] including [redacted], [redacted] and [redacted]. We understand that this may have caused some confusion, which is why we want to honor our 1 year manufacturer warranty and keep our commitment to our customers.As stated earlier, we are more than willing to issue you a replacement. Please contact me directly at [email protected] and I will personally do everything to assist you with an expedient replacement. We hope that this information helps and we hope you are willing to give us another chance to ensure your complete satisfaction.
Hello [redacted], We sincerely apologize for any inconvenience this may have caused you. It does appear that you are still under warranty and we would be more than happy to provide you with a replacement [redacted] immediately. Please contact me directly at [email protected] and I will personally do...
everything in my power to assist you. I look forward to hearing from you soon and resolving this issue as soon as possible.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Monday, January 30, 2017 9:29 AM To: [email protected]; drteam Subject: Revdex.com ID # [redacted] Good morning, I accept the offer of a refund on the defective cameras serial numbers [redacted] and [redacted]. Please note I have relocated to the state of Florida and my new address is as follows:[redacted] Please provide the required information, so that I can return the cameras to you. Thank you,[redacted]
Hello [redacted], We apologize for any inconvenience you may have experienced. I have looked into your records and found that you did reach out to us within your 30 day refund window, and although you are now outside of that window, we would like to provide you with the refund you requested. Please...
email us back directly at the emails CC'd in this response and we will be more than happy to assist. Again, we apologize for any delay in response and we assure you that we will do everything we can to make this right. We look forward to hearing from you soon and assisting you in this matter.
From: Joey [redacted] [mailto[redacted]] Sent: Wednesday, January 18, 2017 5:14 PMWe sincerely apologize to the customer as it seems that they did not receive a response from our team. This is definitely unacceptable on our part, and we would be more than happy to assist with any...
requests the customer still may have in regards to warranty. We'd ask the customer to please contact us at [redacted] so we can further assist, and please reference the Revdex.com claim so that our team can rectify the situation as soon as possible.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello Mr***,We sincerely apologize for any delay in response regarding your RMAWe would be more than happy to issue you an immediate replacementI have followed up with our RMA team and they should be sending you everything necessary in order to process the replacementWe apologize for any inconvenience this may have caused you and we hope that you are willing to give us another chanceIf there is anything else we can do or if you have any other questions, please don't hesitate to contact me directly at [email protected] and I will do everything in my power to assistKindest Regards,Joey from Amcrest
From: Joey [redacted] [mailto: [redacted] ] Sent: Wednesday, January 18, 5:PM We sincerely apologize that the customer did not receive the discount as it was advertised by one of our e-mail promotionsWhile this happened last year, we would still be more than happy to provide the same discounted price to the customerWe'd ask the customer to please contact us at [redacted] so we can place the order with the stated discount as soon as possiblePlease mention that the discount was authorized as per the Revdex.com request and our sales team will be more than happy to provide the discount
From: Joey [redacted] [mailto [redacted] ] Sent: Wednesday, January 18, 5:PMWe sincerely apologize to the customer as it seems that they did not receive a response from our teamThis is definitely unacceptable on our part, and we would be more than happy to assist with any requests the customer still may have in regards to warrantyWe'd ask the customer to please contact us at [redacted] so we can further assist, and please reference the Revdex.com claim so that our team can rectify the situation as soon as possible
Hello Michael,It appears that we attempted to reach out to you on June 5th and are awaiting your responseWe do have a day return policy and a year replacement policyWe are willing to provide you with a refund upon receipt of all items purchased, even though the purchase was made a year
ago. Email is [email protected] INFORMATION:Revdex.com Case # *** * Amcrest Technologies, LLCCustomer Information:M*** * S*** NE Grinnell RdWoodland , WA 98674Daytime Phone: (*** ***Evening Phone: (*** ***E-mail: ***
The details of this matter are as follows:Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Purchased Amcrest Fu1080P 4CH Video Security System in August from AmazonFirst unit's cooling fan went out in March returned unit and received a replacement unit that had no hard driveAsked for return shipping label and return number but only received return number and a message saying they did not have any more of this unitAsked to have my money returned with return of entire system still waiting for a reply.Complaint Background:Product/Service: *** *** *** *** ***Purchase Date: 6/23/2016Problem Occurred: 2/23/2017Model: Model # ***Account Number: ***Order Number: Talked to Company: 4/8/2017Name of Salesperson:Amazon Purchase Price: $669.99Disputed Amount: $669.99 Desired Settlement: Full refund of purchase price upon return of entire system
From: Joey P*** [mailto:[email protected]] Sent: Wednesday, January 18, 5:PMWe sincerely apologize to the customer for the issues they've been experiencing regarding the date/time issues on the cameraWe've been working with our R&D team on this and hope to have a new firmware
released that will resolve these issuesIf the customer would like, we would be more than willing to accept a return for a refund if the customer would like that resolutionWe'd like to guarantee the satisfaction of our products for our customers, and if that satisfaction is not met, we'd be happy to accept the return for a refundPlease contact our refunds and replacements department at [email protected] and reference your Revdex.com claimOur team will be delighted to assist with a refund if that is the requested resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In the response I received from the business, they asked me to contact them using the email CC'd in the complaint responseI would like to receive my refund before closing the complaintI do realize that the complaint will close after days automatically so I realize this is a time sensitive matterHow do I proceed with contacting the business to set up the refund and keep the complaint open until the refund is received? The message did not include the email for the business.-- *** ***
***
***
Regards,
Hello ***We sincerely apologize for any delayWe would be more than happy to send your replacementI have one of our RMA associates responding to *** *** that you have open with usIf you do not feel that you are being responded to in a timely manner or if we are not able to fully
resolve your issue, please contact me directly at [email protected] and I will do everything in my power to make sure you are taken care ofThank you so much for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Due to the several weeks of not hearing back from Amcrest and me having to open a case with the Revdex.com just to get a response. I am going to leave this complaint open to help other people that may have been effect by the warranty and customer support department at Amcrest. When you purchase something under warranty, the company (Amcrest needs to honor a warranty. Amcrest should treat the warranty request the same as a sales request.
[redacted]
From: Joey [redacted] [mailto:[redacted]] Sent: Wednesday, January 18, 2017 5:14 PM We sincerely apologize that the customer did not receive the discount as it was advertised by one of our e-mail promotions. While this happened last year, we would still be more than happy to provide...
the same discounted price to the customer. We'd ask the customer to please contact us at [redacted] so we can place the order with the stated discount as soon as possible. Please mention that the discount was authorized as per the Revdex.com request and our sales team will be more than happy to provide the discount.
Hello Mr. [redacted],We sincerely apologize for any delay in response regarding your RMA. We would be more than happy to issue you an immediate replacement. I have followed up with our RMA team and they should be sending you everything necessary in order to process the replacement. We apologize for any...
inconvenience this may have caused you and we hope that you are willing to give us another chance. If there is anything else we can do or if you have any other questions, please don't hesitate to contact me directly at [email protected] and I will do everything in my power to assist. Kindest Regards,Joey from Amcrest.
Hello Valued Customer,We apologize for any delay in response. We would like to provide you with a refund for the system as requested. Although our refund window is usually a 30 day window, we would like to extend our window due to any inconvenience you may have experienced. Our RMA associate will be...
emailing you a return label for you to ship the product back. Once the product is received we will issue you a full refund. Please feel free to email me directly at [email protected] if you have any questions or do not feel you are receiving an adequate and timely response. We sincerely apologize for any trouble this has caused you and we do hope you are willing to give us another chance. Thank you for allowing us to resolve this issue.
Hello [redacted],Thank you for reaching out to us. I have looked into this ticket #[redacted] and would like to assist you. It appears that you purchased the original unit in July 2016 which is almost a year old. We do offer a 30 day refund policy, which we are willing to be flexible with. However, in this...
particular instance the unit has been used for almost a year and unfortunately we cannot refund items after a year of use. I have provided our return policy below. https://amcrest.com/return-policyWe are willing to provide you with an immediate replacement and have a unit ready to be shipped. We will provide you with a return label and authorization and can have your replacement unit shipped with 2 day shipping. I have an RMA associate providing you with everything you need for your replacement unit. If you have any other questions or if there is anything else I can do please email me directly at [email protected] and I will be more than happy to assist. Kindest Regards,Joey
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear Customer,Thank you for reaching out to us. We understand that there may have been some confusion in this matter. Please be assured that we will be be more than willing to issue you a replacement. In addition, we also wanted to address the points made. In regards to the authorized dealers,...
it does state [redacted].com is an authorized retailer. However, this refers to [redacted].com as a seller/vendor and shipper. For instance, when ordering an item on [redacted], it states underneath the price, "Ships and sold by [redacted].com." If it states that is shipped and sold by any other re-seller, other than those specified on our list, it is technically not covered under our replacement policy. The reason for this is that if someone buys our product and does not open it for 6 months then decides to sell it on [redacted], it is not [redacted] selling it but rather an unauthorized re-seller listing it on [redacted]'s platform. There are hundreds of customers who re-sell their new and used products on [redacted] and [redacted] and we have no way of knowing what they are selling and in what condition. Even in these cases, we do offer a 3 month replacement warranty for customers who have purchased our products from an unauthorized retailer.On the authorized retailers list, there are retailers who we authorize to sell Amcrest products on [redacted] including [redacted], [redacted] and [redacted]. We understand that this may have caused some confusion, which is why we want to honor our 1 year manufacturer warranty and keep our commitment to our customers.As stated earlier, we are more than willing to issue you a replacement. Please contact me directly at [email protected] and I will personally do everything to assist you with an expedient replacement. We hope that this information helps and we hope you are willing to give us another chance to ensure your complete satisfaction.
Hello [redacted], We sincerely apologize for any inconvenience this may have caused you. It does appear that you are still under warranty and we would be more than happy to provide you with a replacement [redacted] immediately. Please contact me directly at [email protected] and I will personally do...
everything in my power to assist you. I look forward to hearing from you soon and resolving this issue as soon as possible.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Monday, January 30, 2017 9:29 AM To: [email protected]; drteam Subject: Revdex.com ID # [redacted] Good morning, I accept the offer of a refund on the defective cameras serial numbers [redacted] and [redacted]. Please note I have relocated to the state of Florida and my new address is as follows:[redacted] Please provide the required information, so that I can return the cameras to you. Thank you,[redacted]
Hello [redacted], We apologize for any inconvenience you may have experienced. I have looked into your records and found that you did reach out to us within your 30 day refund window, and although you are now outside of that window, we would like to provide you with the refund you requested. Please...
email us back directly at the emails CC'd in this response and we will be more than happy to assist. Again, we apologize for any delay in response and we assure you that we will do everything we can to make this right. We look forward to hearing from you soon and assisting you in this matter.
From: Joey [redacted] [mailto[redacted]] Sent: Wednesday, January 18, 2017 5:14 PMWe sincerely apologize to the customer as it seems that they did not receive a response from our team. This is definitely unacceptable on our part, and we would be more than happy to assist with any...
requests the customer still may have in regards to warranty. We'd ask the customer to please contact us at [redacted] so we can further assist, and please reference the Revdex.com claim so that our team can rectify the situation as soon as possible.