We did in fact send an employee to this customers home to complete work they had approved per an estimate sent on a prior date Since they seemed to be in a rush to have this work done I decided to take advantage of a gap in our schedule and attempt to complete the approved work for this customer at a time that had not been discussed prior I asked my employees to go by the customer's home to see if we could do this work on that day The customer called me and proceeded to call my employees thugs an other offense terms with racial remarks She in fact did not answer her door for my [redacted] employee but later did for my white American employee My employees proper identified themselves at the time they ring the customer's door bell She continued to speak in a manner that showed an extreme racial attitude She then agreed to allow my employees to complete the work Although I am certain my employees at no time behaved in a manner that was not completely professional I agreed to speak to my employee to obtain his side of the situation I provided the customer with a customer satisfaction discount and the matter was resolved per the customer's own words to me via a phone conversation a day our two later I considered this matter concluded at that point in time and had no reason whatsoever to feel it was going to be continued to this level Since that time I have informed the customer that we will no longer provide services at her home This apparently spark a flurry of threatening emails and text messages from the customer which further proved to me that I as the owner of this company I had made the correct and proper choice to not provide services to this customer in the future I see no reason to have a working relationship with a customer that repeatedly threatens me in order to have me provide services at a time that she demands they be done when I have many other customers I have scheduled work for before her newer work requests This customer had work done on their property after we had made repairs and the contractor had damaged the system pipes buried in the back yard The customer called me and asked if I could please come by immediately and help them with the water leak I did in fact go to their home that day and shut off the water to the system This work was not scheduled work but, as I would do for any other customer, I dropped what I was doing and went to their home in the middle of a thunderstorm to shut off the water I have yet to be paid for the prior work mentioned at the customer's home or the work we have completed since the day in question I feel I will never see payment and have written it off as bad debt I informed the customer to not contact and or threaten me and or my business in the future but she has proceeded to send nasty emails and conduct herself in a manner in which I would never do as a small business owner These are her choices but we will not do business with customers that threaten us to get work done when they want it done and refuse our help when we try to help ahead of schedule work dates I apologize that this matter has taken up so much of your time at the Revdex.com and I hope this helps explain the matter at hand from my company's view point We will have nothing more to do with this customer so I do not anticipate any further issues In conclusion, my employee(s) proper and politely identified themselves and have my business cards to prove they contract for my company They do not have shirts for my company as they are contracted workers and not employees They never spoke or acted with any frustration and disrespect toward this customer and or any other of my many customers for that matter I have heard nothing but great things about these contractors and their professional service and attitude while on the job I stand behind them with all the faith in the world that they have been honest and straight forward in regards to this matter with me Thank you again for your time and I look forward to any further questions and or concerns you may have in regard to this complaintI would be more than willing to provide copies of emails as well as the threatening text messages to back up my choice to no longer work with this customer Please let me know if you wish to see them I am sure I can send certified copies of the text and email messages to your officeSincerely, [redacted] President / CEO Virginia Backflow Technologies, Inc###-###-#### [redacted] A Backflow Testing & Irrigation Services Company
I have already addressed this issue in great detail already. To continue to make the same statements over and over again seems pointless. Contractors I send out have identification as provided by me as the owner of the company. The technicians identified themselves when at the home of ***. ***. I have already commented on our policy to make every attempt to complete work for customers in a timely and time effective manner both for the customer and in an effective as well as necessary way to remain profitable as a business. I have never received a complaint on our existing policy and see no point in changing the way we do business as it is a common industry practice as mentioned in my previous remarks to this complaint. I reject making any changes to the way I provide my contractors with identification and or our policy to effectively provide service to our customers in the best possible manner for them and my company. Sincerely, [redacted] President / CEO Virginia Backflow Technologies, Inc. ###-###-#### [redacted] A Backflow Testinf & Irrigation Services Company
Our sprinkler control is in the garage and the VBT contractors asked to access it They came unscheduled and they had no identification and were upset that I wouldn't open the door It scared me and I almost called the police If [redacted] can explain what he would do to prevent something like this from happening to another customer as a matter of company policy going forward, I will drop this Thank you [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
We did in fact send an employee to this customers home to complete work they had approved per an estimate sent on a prior date Since they seemed to be in a rush to have this work done I decided to take advantage of a gap in our schedule and attempt to complete the approved work for this customer at a time that had not been discussed prior I asked my employees to go by the customer's home to see if we could do this work on that day The customer called me and proceeded to call my employees thugs an other offense terms with racial remarks She in fact did not answer her door for my [redacted] employee but later did for my white American employee My employees proper identified themselves at the time they ring the customer's door bell She continued to speak in a manner that showed an extreme racial attitude She then agreed to allow my employees to complete the work Although I am certain my employees at no time behaved in a manner that was not completely professional I agreed to speak to my employee to obtain his side of the situation I provided the customer with a customer satisfaction discount and the matter was resolved per the customer's own words to me via a phone conversation a day our two later I considered this matter concluded at that point in time and had no reason whatsoever to feel it was going to be continued to this level Since that time I have informed the customer that we will no longer provide services at her home This apparently spark a flurry of threatening emails and text messages from the customer which further proved to me that I as the owner of this company I had made the correct and proper choice to not provide services to this customer in the future I see no reason to have a working relationship with a customer that repeatedly threatens me in order to have me provide services at a time that she demands they be done when I have many other customers I have scheduled work for before her newer work requests This customer had work done on their property after we had made repairs and the contractor had damaged the system pipes buried in the back yard The customer called me and asked if I could please come by immediately and help them with the water leak I did in fact go to their home that day and shut off the water to the system This work was not scheduled work but, as I would do for any other customer, I dropped what I was doing and went to their home in the middle of a thunderstorm to shut off the water I have yet to be paid for the prior work mentioned at the customer's home or the work we have completed since the day in question I feel I will never see payment and have written it off as bad debt I informed the customer to not contact and or threaten me and or my business in the future but she has proceeded to send nasty emails and conduct herself in a manner in which I would never do as a small business owner These are her choices but we will not do business with customers that threaten us to get work done when they want it done and refuse our help when we try to help ahead of schedule work dates I apologize that this matter has taken up so much of your time at the Revdex.com and I hope this helps explain the matter at hand from my company's view point We will have nothing more to do with this customer so I do not anticipate any further issues In conclusion, my employee(s) proper and politely identified themselves and have my business cards to prove they contract for my company They do not have shirts for my company as they are contracted workers and not employees They never spoke or acted with any frustration and disrespect toward this customer and or any other of my many customers for that matter I have heard nothing but great things about these contractors and their professional service and attitude while on the job I stand behind them with all the faith in the world that they have been honest and straight forward in regards to this matter with me Thank you again for your time and I look forward to any further questions and or concerns you may have in regard to this complaintI would be more than willing to provide copies of emails as well as the threatening text messages to back up my choice to no longer work with this customer Please let me know if you wish to see them I am sure I can send certified copies of the text and email messages to your officeSincerely, [redacted] President / CEO Virginia Backflow Technologies, Inc###-###-#### [redacted] A Backflow Testing & Irrigation Services Company
I have already addressed this issue in great detail already. To continue to make the same statements over and over again seems pointless. Contractors I send out have identification as provided by me as the owner of the company. The technicians identified themselves when at the home of ***. ***. I have already commented on our policy to make every attempt to complete work for customers in a timely and time effective manner both for the customer and in an effective as well as necessary way to remain profitable as a business. I have never received a complaint on our existing policy and see no point in changing the way we do business as it is a common industry practice as mentioned in my previous remarks to this complaint. I reject making any changes to the way I provide my contractors with identification and or our policy to effectively provide service to our customers in the best possible manner for them and my company. Sincerely, [redacted] President / CEO Virginia Backflow Technologies, Inc. ###-###-#### [redacted] A Backflow Testinf & Irrigation Services Company
Our sprinkler control is in the garage and the VBT contractors asked to access it They came unscheduled and they had no identification and were upset that I wouldn't open the door It scared me and I almost called the police If [redacted] can explain what he would do to prevent something like this from happening to another customer as a matter of company policy going forward, I will drop this Thank you [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***