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Virginia BBQ

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Virginia BBQ Reviews (1)

Review: business uses false advertisement and "bait and switch" technique.I placed a carryout order on 11/01/13 and the total for my purchase before tax should have been $34 when I arrived to pick up my order my total was $45.71 . I informed the cashier that something wasn't right, that the total was way more than what it should be. then when I look up at the menu board above the register I notice that every item on their menu has a higher price than is shown on their store specific online menu. I informed the cashier of my finding and she brushed me off the the gentleman who was cooking in the kitchen. i'm guessing he was the shift supervisor since there were only 3 people total working in the restaurant that night. I told him what the issue was and he informed me that I wasn't the first customer who'd raised this issue. he then told me he'd mentioned it to the owner numerous times and that the owner told him "this is a franchise and he can charge whatever prices he wants" and that "corporate in [redacted] does the website and online menus and he doesn't have to honor those prices".I find that hard to believe since each location has their own menu listed with the items they offer and their prices. I told the guy that you can't show one price and someone orders and then gets told a totally different price when they come pick up their food, that he needs to honor the menu price I saw before ordering especially since he knows this to be true. he told me he couldn't do anything for me that he wasn't the owner. when I asked how I get in touch with the owner I was told "i'd have to call at the right time and catch the owner when he was in the restaurant, that they weren't allowed to give out phone numbers". I was hungry, it was late and I was left with no choice but to pay "their price" if I wanted my food. I cannot believe a company knows this is an issue and chooses to do nothing about it but be more or less arrogant to their customersDesired Settlement: I am requesting a full refund for my purchase that night. I used a [redacted].com gift certificate for $15 of the purchase and then my bank card was charged $30.71 on top of that. I would not have eaten there had I known that the cost of our dinner would have been so great.what should have cost me $34 total according to their online menu before tax ended up being almost $46 and mad my out of pocket cost after the gift certificate twice as much. I do not wish to patronize a dishonest business

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Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 9952 Liberia Avenue, Manassas, Virginia, United States, 20110

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Web:

www.virginiabbq.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Virginia BBQ, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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