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Virginia Car Wash Industries aka Ashley's Car Wash

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Virginia Car Wash Industries aka Ashley's Car Wash Reviews (1)

Review: On December 3rd I attempted first to vacuum my car and after using/wasting 1.25 on what was suppose to only use 1.00 I was able to vacuum my car! I then decided to use the automatic car wash to wash my SUV. I selected the 7.00 wash and the transaction stopped. I then attempted to purchase the 7.00 wash again with the same failed attempt of a wash! I checked my online banking while still at the car wash to see that my debt card was in fact charged twice! I then contacted the owner to inform him of what happened! He said he wanted to make it right and would mail me a check for 15.00. For over a month I called him with no answer and left several messages! My husband then ran into him in town in which the owner stated he would mail a check! I waited for a week with no check appearing in the mail! While driving through town we noticed he was at the laundry mat that he runs as well. That is when he became very rude! He then all but threw the money at us and said that the check had been mailed and if he sees that the check had been cashed we could meet up so HE could get HIS money back! I then informed him he was the one that said he wanted to make it right and my husband then said he would not have to worry about us cashing the check we would send it back! We are not the first customers that we failed to repay it back and I know the only reason we got ours was because we caught him in town!!!Desired Settlement: I want the community and this "owner" to know that this is unacceptable and that if you own a business that it is your job to make things right with your customers and not treat them with disrespect!!!

Business

Response:

To: [redacted] Revdex.com I would like to set the record straight on the complaint from Ms. [redacted]. She stated that she [wasted] 1.25 on vacuuming her car. After looking at video footage of Dec 3rd we did see where she did use the vacuum in question for the allotted time paid for. We also checked said vacuum for problems with suction and coins to start as well as the time it was giving with no problems found.

As for the automatic wash her credit card was probably charged at that time in front of the machine but was rejected and returned according to my credit processor later that day.

I personally delivered the checks in question to the New Market Post Office to be delivered. I have since checked with the Post Office and they stated they did leave the Post Office to be delivered.

I am not sure what ulterior motive Ms. [redacted] has for not cashing and or saying she never received the checks, but I do question this.

As for her complaint of meeting me at my other location demanding to receive her money she was the one that was rude.

I stated they were mailed but I would pay her in cash and put a stop payment on the checks. That is when her husband stated that they would not cash the checks if they get them.

I don't know who she is talking about that we failed to refund to. We refund all legate problems at all our facilities. We do get a lot of fraudulent complaints that we do reserve the right to dispute and refuse.

I am so concerned about our businesses that I only post my personal cell number and answer all calls myself for the 20+ years I have been serving the Valley. So it goes without saying that you can't please everyone. After dealing with a person like this one, it makes me understand why we have video surveillance to help show the real story.

Sincerely, Michael Ashley Owner

Ashley's Car Wash

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Description: CAR WASH & POLISH

Address: 5570 Main Street, Mount Jackson, Virginia, United States, 22842

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www.ashleyscarwash.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Virginia Car Wash Industries aka Ashley's Car Wash, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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