I would like to reopen this complaint as to these facts..no one has contacted me from an insurance company claiming to represent va Carolina buildings...a third party did contact me claiming to be a third party adjuster for the supposed insurance company..they set up an appointment to look at the damage..they did not show up for that appointment and when I contacted them they responded that the file had been closed but failed to notify me of the cancellation..so the problems that still remain are the same as day one..the roof is installed improperly..I will include an estimate from a Revdex.com accredited roofing company explaining that..and my interior is still in damaged and open condition ..let me know[redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No offer was made to respond toThe only "offer" was an email from Marie [redacted] on January At that time she stated that if I could come to Crewe and get all of my money back and that I could get someone else to put a roof onShe also left a message on my answering machine about thisI was not home that day and when I called her Tuesday morning, I was informed that the offer was only good on Monday.Virginia Carolina wants to blame the problems on not enough vents or insulationTheir salesman Mark M [redacted] sold me their product after inspecting my roof and atticIt would seem to me that if you did not have enough vents or insulation they would tell you to correct any problems before installing their product.I have spoken to the contractor Marie [redacted] calledHe said they discussed several issues associated with the roofIt is true that there were not any visible leaks the day the contractor was there, but there were several areas that were wet in the atticHe said that he also told informed Marie [redacted] that evidently there are some issues with the valleys of the roofShe neglected to include that information in the reply.I am attaching the emails surrounding Marie [redacted] "offer" to me on behalf of Virginia CarolinaI have never dealt with a company like this Regards, [redacted]
Mr [redacted] called me todayI have been on vacation since someone was at his house so I have to get with them and get the pictures so I can see what is going onIt may be a condensation issue
yes there has been problems with Mr [redacted] roofWe are doing everything we can to correct the issuesWe have a rep coming from the metal company to look at the roof on Thursday Jan14, Mr [redacted] is aware of thisPart of the problem is condensationI never said the vents were the wrong ones but they should have used the smaller onesWhen Mr [redacted] plugged a dehumidifier up in his attic, the wood dried so there fore it is leaving me to believe it is condensationThe rep from metal company will let us know for sure on Thursday
Sales person should never have told Mr [redacted] thatIt is a condensation problemRoof is installed properlyHis homeowners as already contacted me about this matter
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] While the company feels that the sales person should not have said that they would do a clean-up, he did in fact say that they would and the company should stand behind their representative.? We did have our home owners insurance agent? come out and upon inspection they said that it was a excessive condensation problem due to the roof being installed improperlyThe insurance agent said that since the damage was not accidental they could not help us Regards, [redacted]
Date Sent: 5/4/4:03:PMRevdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted] In our complaint it states we do not want this company on our property They respond by asking us to set up a meeting with Larry N [redacted] their salesman and project manager, on our property We do not have any confidence in MrN [redacted] MrN [redacted] did not respond to our request for setting up a meeting with my husband and the Code Enforcer as to a time and dateThis was in September Mr N [redacted] is not going to climb a ladder to inspect the roof He claimed he does not go up on a roof Setting up a meeting with MrN [redacted] is pointless Mr N [redacted] 's contractor was incapable of installing this roof correctly He should not have taken this job if his contractor did not have the skill to do a competent job Which clearly he did not We are still waiting to see his certificationAs stated in the contract: certified, insured, independent contractor We asked to see proof of thisNo response We never received a call to set up a delivery date as stated in the contract A neighbor told us people were on our property The contractor had started the job without informing us We had requested this No response The contractor did not remove the cedar shake, had sheathed over it and applied some portion of the metal roofing The contract states remove cedar shake The contractor either did not or could not read the contract The contractor said he would make it right He tried but he did not have the skills to do so Everything I have seen regarding VaCarolina Buildings Incdoes not come close to "ensuring 100% Customer Satisfaction"( as stated in their response to my complaint.) There has been no inspection from the county I have called and talked to them Although we have been told several times that there was We were told that it passed inspection If they have an inspection report from the Accomack County Building Inspectors Office why have they not sent me a copy as I requested in March We paid an independent inspector Austin S [redacted] who is certified and licensed # [redacted] He sent us his report and I forwarded it to VaCarolina Buildings, Inc No response I also mailed a copy to you Their contractor has been back to our property how many times? We would not know for sure because we are never notified What kind of reputable company goes to a clients property without informing them? Some of our concerns were sent in a letter in September There was no response One of the things that might ensure Customer Satisfaction would be responding to the customer As to a conversation with MrN [redacted] and also in the contract it states Repair bad wood at cost plus **% This was never done Now the metal has to be removed in order to work and replace it Our concerns :Exterior caulk - There should be noneTuff Rib metal manufacturers of this metal roof, JPeifer metal roof installer of years and Austin S [redacted] Licensed inspector all told us this.No closures - All three of the above confirmed the roof needs closures to prevent rain, insects, birds, etcfrom getting under the metal panels.Dents and scratches - There are many, Tuff Rib does not warranty metal that is scratched According to a representative it will break down and corrode.Daylight streaming into the attic - This can be seen in Austin S***'s picture in his reportWe now have pictures and video of thisThe osb board is compromised and the installation was done very poorly I would like them to " rectify and remedy all complaints " too, as they stated in their response to the Revdex.com I cannot see how that can happen without removing the roof and replacing it, using a competent installer
attached you will find a copy of a signed contract by [redacted] and [redacted] ***A application for credit was also taken on June 7, [redacted] was denied creditI then waited days before invoicing the contract to give them time to cancel if they couldn't get credit elsewhereWe encourage our customers who are denied to go to their local bank On June 14, I invoiced the contract and ordered the metalOn June 22, I pulled [redacted] and [redacted] order to have it installed the next dayI put the order in the installers book waiting to talk to him the next morningHe came in that evening and saw it in his book so loaded and headed there the next morningI get a phone call from [redacted] upset because we didn't call first, I apologized to her for the mix upShe explained they had already started the job and that they didn't have the money for it that dayI explained that we had another finance company we could try to go thru or we would work out something with them on the payment [redacted] had already started and they had a leakShe was in agreement to go ahead with the roof and we would talk later that day or the next day about payment and that I would since if I could get them approved with the new finance companyThe signed contract states they have days to cancel we never heard from them and on the 7th day I ordered the materials [redacted] Manager
Revdex.com spoke with the businessThey have been in contact with the customer to set up an appointment to address the concerns with the leak and unfinished work on the contract
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In our complaint it states we do not want this company on our property.? They respond by asking us to? set up a meeting with Larry N [redacted] their salesman and project manager, on our? property.? ? ? We do not have any confidence in MrN [redacted] .? MrN [redacted] did not respond to our request for setting up a meeting with my husband and the Code Enforcer as to? a time and date This was in September.? Mr.? N [redacted] is not going to climb a ladder to inspect the roof.? ? He claimed he does not go up on a roof.? ? Setting up a meeting with MrN [redacted] is pointless ? ? ? Mr? N [redacted] 's contractor was incapable of installing this roof correctly.? He should not have taken this? job if his contractor did not have the skill to do a competent job.? Which clearly he did not.? We are still waiting to see his certification.? As stated in the contract: certified, insured, independent contractor.? We asked to see proof of thisNo response? ? ? We never received a call to set up a delivery date as stated in the contract.? A neighbor told us people were on our property.? The contractor had started the job without informing us.? We had requested this.? No response.? ? ? The contractor did not remove the cedar shake, had sheathed over it and applied some portion of the metal roofing.? The contract states remove cedar shake.? The contractor either did not or could not read the contract.? The contractor said he would make it right.? He tried but he did not have? the skills to do so.? ? ? Everything I have seen regarding VaCarolina? Buildings Incdoes not come close to "ensuring 100% Customer Satisfaction"( as stated in their response to my complaint.)? ? ? ? There has been no inspection from the county.? I have called and talked to them.? Although we have been told several times that there was.? We were told that it passed inspection.? If they have an inspection report from the Accomack County Building Inspectors Office why have they not sent me? a copy as I requested in March.? ? ? ? ? ? We paid an independent? inspector [redacted] who is certified and licensed# [redacted] .? He sent us his report and? I forwarded it to VaCarolina Buildings, Inc.? No response.? I also mailed a copy to you.? ? ? ? ? Their contractor? has been back to our property how many times?? We would not know for sure because we are never notified.? What kind of reputable company goes to a clients? property? without informing them?? ? ? ? ? Some of our concerns were sent? in a letter? in September.? There was no response.? ? ? One of the things that might ensure Customer Satisfaction would be responding to the customer.? ? ? ? As? to a conversation with MrN [redacted] and also in the contract it states Repair bad wood at cost plus **%.? This was never done.? Now the metal has to be removed in order to work and replace it? ? ? ? Our concerns :Exterior chalk? - There should be noneTuff Rib metal manufacturers of this metal roof, JPeifer metal roof installer of years and [redacted] ***? Licensed inspector all told us this.No closures - All three of the above confirmed the roof needs closures to prevent rain, insects, birds, etcfrom getting under the metal panels.Dents and scratches? - There are many, Tuff Rib does not warranty metal that is scratched.? According to a representative it will break down and corrode.Daylight streaming into the attic -? This can be seen in [redacted] ***'s picture in his reportWe now have pictures and video of thisThe osb board? is compromised and the installation was done very poorly.? ? ? ? ? I would like them to " rectify and remedy all complaints " too, as they stated in their response to the Revdex.com.? I cannot see how that? can happen without removing the roof and replacing it, using a competent installer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Robert And Diana Deats/balliet
Mr [redacted] is correct? His new metal roof was installed and completed on June 9th and he promptly paid the bill as per his contract terms? Mr [redacted] also made us aware on several occasions that the dump trailer was still at his property and needed to be removed ? Unfortunately, we only have one truck that can haul that heavy trailer (especially fully loaded with roofing material), and that truck was out of town on another job for the past two weeks? The truck was returned to us yesterday evening, (6/21), and I pulled a few guys out of the shop and had them go pick up the dump trailer from Mr [redacted] s home this afternoon? As with many things in life, sometimes unforeseen circumstances arise that cause delays, and we greatly appreciate Mr [redacted] s patience in this matter?
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, This is a follow up on the complaint filed by myself, [redacted] against VA Carolina BuildingsTheir response to the complaint is that the work is finished and that I just don’t want to payThat’s correctI don’t want to pay because they are severely over charging me for poor serviceThe whole ordeal has been poorly handled by their businessIncluding in this fax I have the original contract, the cost invoice, and a reputable website’s estimate of the same job they did at my residence, with a low and high price range.On the original contract the roof is clearly statedWe agreed on that price and the job completedThe only complaint I have with the roof is that they didn’t do what they advertised they’d doI’m not making a huge deal about it because I was assured the roof wouldn’t leakI have an area on the roof when the shingles were pushed upThere’s a good size area on my kitchen ceiling that clearly shows leakageThey were supposed to gut out that area, shingles and the plywoodVA Carolina Buildings stated to me that they allowed plywood pieces of repair, after that the Home owner or insurance is responsibleThey did not replace that plywood or the shinglesThey were right over top of the damaged areaNow there’s a big ugly hump there, where the poor quality of work was doneEven so, I agreed to pay the full price for the work and I’m not going to fight the cost of the roof jobAs for the siding job they didI’ve already sent in a complaint, reporting the poor service and work the company gave meBut what I didn’t report is the pricing side of this [redacted] on the original contract the siding job cost is left blankThe reason for that was because VA Carolina Buildings had to price the material firstI asked multiple times from that day I signed onward, how much is this siding job going to costI was assured by the project manager over and over to rest easy, because it wouldn’t be more than what the insurance was payingIf it was, it wouldn’t be much, and there would be a supplement sent in to get more money from the insurance companyI have a text message to the project manager saved that states, “I need to know what this is going to cost.” He replied, “He had to price the materials and he would let me know.” After asking several times, not once did anyone tell me a priceNot onceI got the price of the siding job after the job was completedThe invoice that’s [redacted] is dated 6-9-This means that the materials were priced on that date or beforeFrom 6-9-until 7-16-I was unaware of the cost of this jobOn 7-16-2015, the day after the siding job was completed, the invoice was mailed to me, of which I saw the cost for the first timeThe cost for the siding job was 5,over insurance budgetIf the price had been told to me when it should have been, VA Carolina Building would not have done my sidingThis is an overpriced number that the [redacted] estimated that I [redacted] showsI am currently calling around asking for professional siding companies to come in and give me estimates to redo the jobI will be including these estimates when I received them all.VA Carolina Buildings is also responsible for the glass their sub-contractors busted out of our vanAs of now we cannot find the glassWe have checked several salvage yards despite not wanting to even go that routeNo one seems to have itWe will keep trying.Today I also spoke with [redacted] *** [redacted] is a head of [redacted] [redacted] is my insurance company that gave the quote for my damagesDespite what the project manager of VA Carolina Buildings says, she says that me adjuster did allow for a complete siding replacement to my entire homeShe spoke with my adjuster today in hopes of maybe they made a mistake somehow, but noShe said that VA Carolina buildings definitely over chargedThe estimate I [redacted] clearly shows thatAlso, on the estimate I ***, it does say that a 15-23% markup can be added if a supervisor is there for the jobVA Carolina Buildings has a project managerThere was no supervisor hereHe only came to my residence when I had an issue, and to complain to me, asking me why I contacted the Revdex.comI took several pictures of how they left my residence unfinished and poorly constructed for over a full weekHe saw the poor quality of work and had no issues with the work See attached
Insurance company has been in touch with him and is coming out on WednesdayI also spoke to one of the contractors MR [redacted] called and he said the paper over the ridge was the only problem he saw and saw no leaks
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Robert And Diana Deats/balliet
I spoke to him yesterdayMost of his water problem is condensationWe did put a new roof on his trailerWhen we pulled old roof off there were no water leaksI have called insurance company and told him as soon as I have a claim number he can have the information
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Virginia Carolina Buildings, Inc regarding complaint ID [redacted] Regards, [redacted]
I would like to reopen this complaint as to these facts..no one has contacted me from an insurance company claiming to represent va Carolina buildings...a third party did contact me claiming to be a third party adjuster for the supposed insurance company..they set up an appointment to look at the damage..they did not show up for that appointment and when I contacted them they responded that the file had been closed but failed to notify me of the cancellation..so the problems that still remain are the same as day one..the roof is installed improperly..I will include an estimate from a Revdex.com accredited roofing company explaining that..and my interior is still in damaged and open condition ..let me know[redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No offer was made to respond toThe only "offer" was an email from Marie [redacted] on January At that time she stated that if I could come to Crewe and get all of my money back and that I could get someone else to put a roof onShe also left a message on my answering machine about thisI was not home that day and when I called her Tuesday morning, I was informed that the offer was only good on Monday.Virginia Carolina wants to blame the problems on not enough vents or insulationTheir salesman Mark M [redacted] sold me their product after inspecting my roof and atticIt would seem to me that if you did not have enough vents or insulation they would tell you to correct any problems before installing their product.I have spoken to the contractor Marie [redacted] calledHe said they discussed several issues associated with the roofIt is true that there were not any visible leaks the day the contractor was there, but there were several areas that were wet in the atticHe said that he also told informed Marie [redacted] that evidently there are some issues with the valleys of the roofShe neglected to include that information in the reply.I am attaching the emails surrounding Marie [redacted] "offer" to me on behalf of Virginia CarolinaI have never dealt with a company like this Regards, [redacted]
Mr [redacted] called me todayI have been on vacation since someone was at his house so I have to get with them and get the pictures so I can see what is going onIt may be a condensation issue
yes there has been problems with Mr [redacted] roofWe are doing everything we can to correct the issuesWe have a rep coming from the metal company to look at the roof on Thursday Jan14, Mr [redacted] is aware of thisPart of the problem is condensationI never said the vents were the wrong ones but they should have used the smaller onesWhen Mr [redacted] plugged a dehumidifier up in his attic, the wood dried so there fore it is leaving me to believe it is condensationThe rep from metal company will let us know for sure on Thursday
Sales person should never have told Mr [redacted] thatIt is a condensation problemRoof is installed properlyHis homeowners as already contacted me about this matter
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] While the company feels that the sales person should not have said that they would do a clean-up, he did in fact say that they would and the company should stand behind their representative.? We did have our home owners insurance agent? come out and upon inspection they said that it was a excessive condensation problem due to the roof being installed improperlyThe insurance agent said that since the damage was not accidental they could not help us Regards, [redacted]
Date Sent: 5/4/4:03:PMRevdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted] In our complaint it states we do not want this company on our property They respond by asking us to set up a meeting with Larry N [redacted] their salesman and project manager, on our property We do not have any confidence in MrN [redacted] MrN [redacted] did not respond to our request for setting up a meeting with my husband and the Code Enforcer as to a time and dateThis was in September Mr N [redacted] is not going to climb a ladder to inspect the roof He claimed he does not go up on a roof Setting up a meeting with MrN [redacted] is pointless Mr N [redacted] 's contractor was incapable of installing this roof correctly He should not have taken this job if his contractor did not have the skill to do a competent job Which clearly he did not We are still waiting to see his certificationAs stated in the contract: certified, insured, independent contractor We asked to see proof of thisNo response We never received a call to set up a delivery date as stated in the contract A neighbor told us people were on our property The contractor had started the job without informing us We had requested this No response The contractor did not remove the cedar shake, had sheathed over it and applied some portion of the metal roofing The contract states remove cedar shake The contractor either did not or could not read the contract The contractor said he would make it right He tried but he did not have the skills to do so Everything I have seen regarding VaCarolina Buildings Incdoes not come close to "ensuring 100% Customer Satisfaction"( as stated in their response to my complaint.) There has been no inspection from the county I have called and talked to them Although we have been told several times that there was We were told that it passed inspection If they have an inspection report from the Accomack County Building Inspectors Office why have they not sent me a copy as I requested in March We paid an independent inspector Austin S [redacted] who is certified and licensed # [redacted] He sent us his report and I forwarded it to VaCarolina Buildings, Inc No response I also mailed a copy to you Their contractor has been back to our property how many times? We would not know for sure because we are never notified What kind of reputable company goes to a clients property without informing them? Some of our concerns were sent in a letter in September There was no response One of the things that might ensure Customer Satisfaction would be responding to the customer As to a conversation with MrN [redacted] and also in the contract it states Repair bad wood at cost plus **% This was never done Now the metal has to be removed in order to work and replace it Our concerns :Exterior caulk - There should be noneTuff Rib metal manufacturers of this metal roof, JPeifer metal roof installer of years and Austin S [redacted] Licensed inspector all told us this.No closures - All three of the above confirmed the roof needs closures to prevent rain, insects, birds, etcfrom getting under the metal panels.Dents and scratches - There are many, Tuff Rib does not warranty metal that is scratched According to a representative it will break down and corrode.Daylight streaming into the attic - This can be seen in Austin S***'s picture in his reportWe now have pictures and video of thisThe osb board is compromised and the installation was done very poorly I would like them to " rectify and remedy all complaints " too, as they stated in their response to the Revdex.com I cannot see how that can happen without removing the roof and replacing it, using a competent installer
attached you will find a copy of a signed contract by [redacted] and [redacted] ***A application for credit was also taken on June 7, [redacted] was denied creditI then waited days before invoicing the contract to give them time to cancel if they couldn't get credit elsewhereWe encourage our customers who are denied to go to their local bank On June 14, I invoiced the contract and ordered the metalOn June 22, I pulled [redacted] and [redacted] order to have it installed the next dayI put the order in the installers book waiting to talk to him the next morningHe came in that evening and saw it in his book so loaded and headed there the next morningI get a phone call from [redacted] upset because we didn't call first, I apologized to her for the mix upShe explained they had already started the job and that they didn't have the money for it that dayI explained that we had another finance company we could try to go thru or we would work out something with them on the payment [redacted] had already started and they had a leakShe was in agreement to go ahead with the roof and we would talk later that day or the next day about payment and that I would since if I could get them approved with the new finance companyThe signed contract states they have days to cancel we never heard from them and on the 7th day I ordered the materials [redacted] Manager
Revdex.com spoke with the businessThey have been in contact with the customer to set up an appointment to address the concerns with the leak and unfinished work on the contract
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In our complaint it states we do not want this company on our property.? They respond by asking us to? set up a meeting with Larry N [redacted] their salesman and project manager, on our? property.? ? ? We do not have any confidence in MrN [redacted] .? MrN [redacted] did not respond to our request for setting up a meeting with my husband and the Code Enforcer as to? a time and date This was in September.? Mr.? N [redacted] is not going to climb a ladder to inspect the roof.? ? He claimed he does not go up on a roof.? ? Setting up a meeting with MrN [redacted] is pointless ? ? ? Mr? N [redacted] 's contractor was incapable of installing this roof correctly.? He should not have taken this? job if his contractor did not have the skill to do a competent job.? Which clearly he did not.? We are still waiting to see his certification.? As stated in the contract: certified, insured, independent contractor.? We asked to see proof of thisNo response? ? ? We never received a call to set up a delivery date as stated in the contract.? A neighbor told us people were on our property.? The contractor had started the job without informing us.? We had requested this.? No response.? ? ? The contractor did not remove the cedar shake, had sheathed over it and applied some portion of the metal roofing.? The contract states remove cedar shake.? The contractor either did not or could not read the contract.? The contractor said he would make it right.? He tried but he did not have? the skills to do so.? ? ? Everything I have seen regarding VaCarolina? Buildings Incdoes not come close to "ensuring 100% Customer Satisfaction"( as stated in their response to my complaint.)? ? ? ? There has been no inspection from the county.? I have called and talked to them.? Although we have been told several times that there was.? We were told that it passed inspection.? If they have an inspection report from the Accomack County Building Inspectors Office why have they not sent me? a copy as I requested in March.? ? ? ? ? ? We paid an independent? inspector [redacted] who is certified and licensed# [redacted] .? He sent us his report and? I forwarded it to VaCarolina Buildings, Inc.? No response.? I also mailed a copy to you.? ? ? ? ? Their contractor? has been back to our property how many times?? We would not know for sure because we are never notified.? What kind of reputable company goes to a clients? property? without informing them?? ? ? ? ? Some of our concerns were sent? in a letter? in September.? There was no response.? ? ? One of the things that might ensure Customer Satisfaction would be responding to the customer.? ? ? ? As? to a conversation with MrN [redacted] and also in the contract it states Repair bad wood at cost plus **%.? This was never done.? Now the metal has to be removed in order to work and replace it? ? ? ? Our concerns :Exterior chalk? - There should be noneTuff Rib metal manufacturers of this metal roof, JPeifer metal roof installer of years and [redacted] ***? Licensed inspector all told us this.No closures - All three of the above confirmed the roof needs closures to prevent rain, insects, birds, etcfrom getting under the metal panels.Dents and scratches? - There are many, Tuff Rib does not warranty metal that is scratched.? According to a representative it will break down and corrode.Daylight streaming into the attic -? This can be seen in [redacted] ***'s picture in his reportWe now have pictures and video of thisThe osb board? is compromised and the installation was done very poorly.? ? ? ? ? I would like them to " rectify and remedy all complaints " too, as they stated in their response to the Revdex.com.? I cannot see how that? can happen without removing the roof and replacing it, using a competent installer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Robert And Diana Deats/balliet
This is a invoice form not an estimateInvoices don't get signed by *** until the are given an invoice number
Mr [redacted] is correct? His new metal roof was installed and completed on June 9th and he promptly paid the bill as per his contract terms? Mr [redacted] also made us aware on several occasions that the dump trailer was still at his property and needed to be removed ? Unfortunately, we only have one truck that can haul that heavy trailer (especially fully loaded with roofing material), and that truck was out of town on another job for the past two weeks? The truck was returned to us yesterday evening, (6/21), and I pulled a few guys out of the shop and had them go pick up the dump trailer from Mr [redacted] s home this afternoon? As with many things in life, sometimes unforeseen circumstances arise that cause delays, and we greatly appreciate Mr [redacted] s patience in this matter?
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, This is a follow up on the complaint filed by myself, [redacted] against VA Carolina BuildingsTheir response to the complaint is that the work is finished and that I just don’t want to payThat’s correctI don’t want to pay because they are severely over charging me for poor serviceThe whole ordeal has been poorly handled by their businessIncluding in this fax I have the original contract, the cost invoice, and a reputable website’s estimate of the same job they did at my residence, with a low and high price range.On the original contract the roof is clearly statedWe agreed on that price and the job completedThe only complaint I have with the roof is that they didn’t do what they advertised they’d doI’m not making a huge deal about it because I was assured the roof wouldn’t leakI have an area on the roof when the shingles were pushed upThere’s a good size area on my kitchen ceiling that clearly shows leakageThey were supposed to gut out that area, shingles and the plywoodVA Carolina Buildings stated to me that they allowed plywood pieces of repair, after that the Home owner or insurance is responsibleThey did not replace that plywood or the shinglesThey were right over top of the damaged areaNow there’s a big ugly hump there, where the poor quality of work was doneEven so, I agreed to pay the full price for the work and I’m not going to fight the cost of the roof jobAs for the siding job they didI’ve already sent in a complaint, reporting the poor service and work the company gave meBut what I didn’t report is the pricing side of this [redacted] on the original contract the siding job cost is left blankThe reason for that was because VA Carolina Buildings had to price the material firstI asked multiple times from that day I signed onward, how much is this siding job going to costI was assured by the project manager over and over to rest easy, because it wouldn’t be more than what the insurance was payingIf it was, it wouldn’t be much, and there would be a supplement sent in to get more money from the insurance companyI have a text message to the project manager saved that states, “I need to know what this is going to cost.” He replied, “He had to price the materials and he would let me know.” After asking several times, not once did anyone tell me a priceNot onceI got the price of the siding job after the job was completedThe invoice that’s [redacted] is dated 6-9-This means that the materials were priced on that date or beforeFrom 6-9-until 7-16-I was unaware of the cost of this jobOn 7-16-2015, the day after the siding job was completed, the invoice was mailed to me, of which I saw the cost for the first timeThe cost for the siding job was 5,over insurance budgetIf the price had been told to me when it should have been, VA Carolina Building would not have done my sidingThis is an overpriced number that the [redacted] estimated that I [redacted] showsI am currently calling around asking for professional siding companies to come in and give me estimates to redo the jobI will be including these estimates when I received them all.VA Carolina Buildings is also responsible for the glass their sub-contractors busted out of our vanAs of now we cannot find the glassWe have checked several salvage yards despite not wanting to even go that routeNo one seems to have itWe will keep trying.Today I also spoke with [redacted] *** [redacted] is a head of [redacted] [redacted] is my insurance company that gave the quote for my damagesDespite what the project manager of VA Carolina Buildings says, she says that me adjuster did allow for a complete siding replacement to my entire homeShe spoke with my adjuster today in hopes of maybe they made a mistake somehow, but noShe said that VA Carolina buildings definitely over chargedThe estimate I [redacted] clearly shows thatAlso, on the estimate I ***, it does say that a 15-23% markup can be added if a supervisor is there for the jobVA Carolina Buildings has a project managerThere was no supervisor hereHe only came to my residence when I had an issue, and to complain to me, asking me why I contacted the Revdex.comI took several pictures of how they left my residence unfinished and poorly constructed for over a full weekHe saw the poor quality of work and had no issues with the work See attached
Insurance company has been in touch with him and is coming out on WednesdayI also spoke to one of the contractors MR [redacted] called and he said the paper over the ridge was the only problem he saw and saw no leaks
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Robert And Diana Deats/balliet
I spoke to him yesterdayMost of his water problem is condensationWe did put a new roof on his trailerWhen we pulled old roof off there were no water leaksI have called insurance company and told him as soon as I have a claim number he can have the information
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Virginia Carolina Buildings, Inc regarding complaint ID [redacted] Regards, [redacted]