Virginia Electronics

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

this company was terrible! FIrst they make you think they are local with a local address and phone number, then thy charge you upfront THey sent a serviceman who didn't know what to do, but didn't even know the brand name of my dryer After days, they submit an estimate where they were replacing parts I did not need Poor experience all together and my dryer is still not fixed

in response to claim # [redacted] when call was scheduled it was put in notes to please call the customer 30min ahead, that it took customer min to get homeour technician called min ahead of time and didn't receive an answer on the number givenHe tried several times to no availHe called dispatch to tryA decision was made to run his next callBy the time the customer called back, he was already on his wayCustomer was told that he would be back within an hour(still well within her time frame given) at that point she said she did not want us to come out and she canceled her callUnfortunately we do need confirmation that the customer is there because of the time and resources lost from no showsWe have refunded her $

In response to complaint # [redacted] We do not give free estimatesThis is not advertised or promised to our customersOur policy is that we collect a service feeThis fee covers diagnostics and estimate as well as our time and resourcesThe service fee is applied to repair cost if they choose to repairIn the case they choose not to repair OR unit is deemed un repairable, the fee still appliesIn other words it's NOT refundable Given the age of her unit AND the determined replacement parts, these parts were no longer availableWe have a copy of the techs notes stating parts NLA with her signature He did offer for her to come to our shop and look at of our re- furbished refrigerators for sale, one for $and one for $She chose not to The next day she called and wanted her money backWhen our dispatcher told her we couldn't do that, she threatened to stop payment on her check and report us to the Revdex.com The manager responded to her threats to stop payment for services already rendered by letting her know that our recourse would be to go to court We feel that her desired settlement is unjustWe have honored our agreement by giving an in-home diagnosis ?

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company’s reply only partially addresses my complaint They say they’re happy I found a company to lower the Microwave without charge, as part of their repair However, as I said in my complaint, the appliance did not have to be lowered in the first place So, they were apparently going to lower it anyway & then charge me $***, when it wasn’t necessary Please resubmit my complaint so they understand what it is that I’m complaining about They still don’t get it Thank you Regards, [redacted]

If you read the complaints filed and the arrogant responses sent by Virgina electronics you will see why this company has such poor online reviewsI'm not sure how they end up with an A rating at the Revdex.comI too had a refrigerator that was under warranty and they refused to service itThey tried to tell me that my refrigerator was not under warranty when it wasI had to go through the hassle of going to [redacted] several times to get documents faxed to them which they were supposed to send to [redacted] [redacted] never received any of the documents that were requested by VaElectronicsI had to end up having [redacted] fax [redacted] directlyonce my warranty was verified showing that I should receive services without having to pay, 'VE refused to schedule an appointment to service my refrigeratorLuckily for me [redacted] refered my service call to another service provider who did an excellent jobI would not refer this company to anyone!! I guess they thought that I would be one of those fools who would pay them for services that were covered under warranty

The customer paid the $ [redacted] diagnostic fee upfront and per our website we would deduct that fee from the total cost of the repairThe customer is upset because of a communication problem between himself and his wife because he was out of townThe labor charges are flat fees to be fair to all which includes labor and and the cost for running a van to your homeThe customer had the chance to decline the estimate at the time of the repairThe parts are marked up with any company and again reflect our cost to run the operation

We ran the call and based on the complaint, not all calls are Freon related in fact less than 1% are sealed system issues requiring a technician with a special license issued by the EPAWe then sent a technician with the license which determined that the unit had bug infestation which was not covered by ***I suggest the customer contacts [redacted] for additional guidance concerning their unit

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have rejected the business’s, Virginia Electronics, Inc., reply They said that there was mold and mildew all over the seals and that is a total lie There technician, Robert, even said that it is not due to the customer that the seals are tornThe seals are hard and that is why they are ripping Robert told Stacey that on my cell phone because he was using my cell phone when I call them back to tell them why are the parts not on the truck like you said they would be if the technician determined that it is covered under warranty Which he did Even [redacted] and their sales associate told me that it should be covered under warranty I have attached pics that I took that day of the seals and there is no mildew and mold all over the seals Stacey, from Virginia Electronics, told Robert not to say that it is covered under warranty They totally fabricated there story so that they can get paid customer pay and not warranty pay I am very disappointed with [redacted] , Virginia Electronics, and [redacted] Advantage Warranty company Please look at the pics that I have attached and you will see that there is not mildew and mold all over the seals If any mildew and mold is on the seal it is very little and it is cause by the defective product that [redacted] sold me and that fact that the seal is torn and not sealing right cause air and moisture to meet Please post the pictures that I have attached on the Revdex.com website I will never buy any product from [redacted] not will I every call Virginia Electronics for any service Thank You [redacted] Accounts Receivable/Member Billing

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive a quote, or an estimate of any kindThe technician stated that he was unable to provide me with a quote or an estimate for repairs, because he was unable to reach someone by that would have that informationThe technician did not provide me with ANY paperwork, and did not ask me to sign anythingI immediately called and provided the person who answered the call at Virginia Electronics with this same informationPlease feel free to provide some kind of proof that you provided me with an estimate or a quoteI am not sure who is replying to this complaint, but I assure you that your technician did not provide me with any kind of estimate or quote, and will not be able to provide any evidence that he did - because there is noneFrankly, I am shocked that [redacted] does business with a company that has such poor customer service Regards, [redacted]

The customer is under the [redacted] warranty but had mildew all over the sealsThe customer must clean the seals when mold and mildew appears, the [redacted] warranty covers wear and tear of parts but excludes failure of parts do to abuse or failure of the customer to perform cleaning of the unitI suggest the customer contact [redacted] for any further recourse, we just provide service based on policies and procedures provided by ***

We performed an estimate on the unit the customer refused the estimateThe customer should contact Samsung for a possible warranty extensionNo refunds customer was aware the process and paid upfront before we ran the call

On November 11, 2015, I awoke to a problem with my refrigerator freezing upHad trouble with eggs freezing and other items, alsoI contacted Lowes, where I had purchased the refrigerator and they referred me to Virginia ElectronicsI first thought I would have to wait for service the next dayI received a phone call that afternoon advising me that they could send a service man that afternoon before p.mI was absolutely delighted that I could get such fast serviceTheir service man arrived between & 6p.mand took one look at the unit and advised me the thermostat settings were too high and that was causing the freezing problemI am delighted with the prompt and courteous service, and thrilled that I didn't have to wait and then replace any partsI hope Virginia Electronics, Incwill be advised that I will be calling them again when I have any electrical problemsTheir man was very nice and friendlyYours very truly, MrsJean CU [redacted]

The technician did the estimate as per our directionThe customer is not happy with the price and was told to call [redacted] for possible help on the repairThe estimate charge stands and no refund will be issued

Would give them zero starsWas given there name by [redacted] to repair my dishwasher which was not cleaning my dishesTech/owner TIM C [redacted] came out and replaced a defective part however did not stay for the dishwasher to run the complete cycleDishwasher still was not washing dishes properlyVirginia Electronics closed my ticket with problem was fixCalled Virginia Electronics back and they said they would charge me $to come out again because the problem was fixedI informed them that I had an extended warranty for days and that they did not fix the problemCalls after calls between [redacted] and Virginia Electronics Finding out that the tech was the owner was pretty surprising because he was a complete it when he came outHe had a trainee with himThey both reminded me of [redacted] ***Found a gasket at the bottom of my dishwasher that they apparently left behind or did not install where it was suppose to goDO NOT USE THIS COMPANYFROM LOOKING AT OTHER REVIEWS IT DOESN'T LOOK LIKE THEY HAVE A GOOD TRACK RECORD FOR FIXING ANYTHING

The customer dropped off his television for repair, we repaired the unit and tested for hoursThe customer picked up the unit and had the ability to view the finished productThe customer took the unit home and called back and said a bubble and crack was in the screenThe customer signed off on the repair, the screen was damaged after pickupThe LCD units are very fragile and should be shipped in a box or damage can occur, the customer showed up in a car and laid the unit on its face..that's what damage the unit

I had a flat panel tv installed by Virginia ElectronicsThe technician showed up on timed and cleaned up after the tv was installedHe did a great job and I would recommend this company to others

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner missed the point of my complaint and refused the even address itThe technician wasn't called for an ESTIMATEThey were called for a SERVICE CALL which involves diagnosticsThe technician didn't perform any type of diagnostics in order to arrive at any logical conclusionThe technician did NOT perform what would be considered a service call diagnostic Since this was a [redacted] appliance, [redacted] has specific guidelines for their authorized servicersI refer to their website at [redacted] "We provide low-cost diagnostics on appliance repairsUnder Low-Cost Estimates & Diagnostics, it also states- "on-site services carry a $estimate/diagnostic fee"Not only was I charged more than the stated price, I only received the estimate portion.The technician simply guessed and the owner stated on a phone call they don't need to do any diagnostics since they know what is wrong Regards, [redacted]

Simple, right? Repair the handle on our [redacted] refrigerator Unfortunately, the employees of this company couldn’t even get to our house to repair the refrigerator We were given a time range of 2:00PM to 7:00PM Standard No further communication after that time range was provided We called to just get an idea of what the schedule looked like After additional communication we were told that a service professional would arrive between 6:50PM and 6:59PM They close at 7:00PM I think that we can see this setup from a mile away So, I call at 6:50PM to see if they are still on schedule The employee on the phone was immediately hostileI told the individual that I didn’t think that the tone of the conversation was constructive to a positive outcome I was told “find someone else to fix your refrigerator” Then, I was hung up on I called back in an attempt to save this interaction by speaking to a supervisor No answer A simple apology about the nature of the experience would have sufficed Well, that and getting the service that they contracted with [redacted] , would have been nice What a shame What a joke I would encourage all potential consumers to be wary of this company

In response to case# [redacted] Customers washing machine is covered under a 3rd party warranty companyWe have to order all parts through this companyOn 11/4/we placed a parts orderWe were contacted on 11/that parts were on back orderOn 11/we canceled the prescheduled apt for 11/because parts still had not arrivedWe understand the frustration for waiting so long for parts to arrive, unfortunately we can not control parts availability and deliveryOn 12/tech arrived with trainee by his side and parts to fix machineTech and trainee state they never saw or dealt with wifeThey also state that they DID do a test run, and unit was workingHusband was in another room while they did thisTech pointed out to husband that a digit was missing on the display panel and that they would order a sub main to fix THAT problem.Wife called two days later and said unit was not workingShe was told that the sub main was ordered and may take 1-days for additional parts to be ordered.She was not happy with this and then contacted the Revdex.com.Again, we understand the frustration but feel that this has been misdirected onto our companyWe contacted the warranty company and it was decided to prevent any further animosity that they be reassigned to another service company