Virginia Forest Liberty

We are sorry to hear that the customer(s) felt we conducted dishonest business, I assure you that is never our intention, especially when serious matters, such as vehicular and driver safety, are involvedThe verbal quote of $was underestimated, given the price of the part aloneThe nearest
*** Dealership sells the part for $(see attached), a figure that does not include labor, We only charged $(tax included) for the part itselfcording to our software, All Data, an hour and a half of labor is required for installing a taillightThe customer wanted to fix it, and was given the opportunity to do soReplacing a taillight is extremely complicated, and it requires expertiseAfter the customer was unable to complete the installation, the mechanics took care of itNinety minutes of labor amount to $135, but we only charged $(see attached.) The Inspection performed right after was another $16, which the vehicle passed at the timeThe turn signal became defective after the Inspection was passed, which is common in our business, and it was fixed for no additional costThe vehicle also needed a wax and polish around the taillight ($24), which was done as a courtesy at no additional costAll in all, we charged $(tax included] an amount far cheaper than any car repair service in the area (including ourselves) normally request for this service, I want to reiterate that we would never do anything to jeopardize the safety of the vehicle and the passengers inside the vehicleWe would never think to “purposely sabotage” or threaten your safetyThat is unethical and downright wrongIf we conducted business in a deceitful manner, we would not have thrived for over years, Please think twice before posting libelous material because we did not do any of the things suggestedWe do not yell at our customersWe do not "purposely sabotage” any partsWe do not perform "shoddy" inspectionsWe try our hardest to take care of every customer and his/her vehicleThank you for your feedback.Regards,Customer Service Virgínia Forest Liberty