The BOL says trucks, which we provided and does not specify any size.Here is the actual email that we sent as a quoteIt also says two trucks and does not specify the sizesBy the way, we only use 18ft and 26ft trucksWe have never seen a 17ft truck and did not use 24ft trucks.EkoMovers Northland BlvdCincinnati, OH [redacted] International DrOrlando, FL 32819FL IM West 2nd St Suite 141Ft Worth, TX [redacted] Non-Binding/Binding Estimate (hourly/flat) Thank you for giving us the opportunity to earn your business!Target pick up date: March 21Target Delivery date: March 24Target start time is: 6-amPick up address: [redacted] *** Delivery address: [redacted] , [redacted] Customer Contact: [redacted] ***$flat rateIncludes labor, travel, etcNo hidden fees! Not valid with any other offersIf needed, Packing into boxes is $an hour for packersBoxes are $each for small, medium, & largeWard robe boxes are $eachThis includes packing supplies and tape and packing paper Rate includes two box trucks or trailer, shoulder dollies, hand cart, furniture pads, straps, bungee cords, fuel, dis assembling beds, tolls, transporting, loading & unloading, reassembling beds, etcWe recommend purchasing mattress bags or boxes for each bedMattress bags are available online or at Home Depot.Customer is responsible for disconnecting any and all appliancesCustomer is responsible for removing items from walls.Packing is not included in this ratePictures and delicate items need to be packed by the customer.We always bring tools to assemble and dis assemble desks and bedsIf it takes a specific tool, we would need you to provide it.We ask for a window of about a hour or so from your requested time.We accept [redacted] ***, ***, & [redacted] There is a 3% processing fee for all credit cardsWe also accept cash, Certified Cashier's checks, and money ordersNo personal checks.We have attached a copy of the standard contract for you to reviewWe will bring a copy for you to sign on the day of the move.For long distance moves, 20% deposit required upon booking (3% fee will not be added if paid with credit card for the deposit only), 40% payment is due at the beginning of the move & balance due upon arrival at destinationWe have partnered with movinginsurance.com to offer our customers a 3rd party option for full value replacement insurance on your move! Please go tomovinginsurance.com to get a free quote or call ###-###-#### to speak with a moving insurance professionalThis must be purchased online atmovinginsurance.com at least days before your scheduled move.Please let me know if you have any other questionsInsurance information Consumer Must Personally Initial Choice "(___) I agree to minimal reimbursement for lost or damaged goodsI understand and accept that I will be reimbursed for lost or damaged goods at a minimal amount not exceeding sixty cents per pound per article." "(___) I accept reimbursement equal to the replacement cost of lost or damaged goodsI declare a total replacement value of $___ or a minimum of six dollars per pound times the weight of the shipment, whichever is greater I understand that total reimbursement for lost or damaged goods shall not exceed this declared valueI understand that failure to disclose any article valued at greater than one hundred dollars per pound may limit the carrier's reimbursement liability to this maximum per article." This is an additional cost This estimate is a nonbinding estimateIf this estimate is accepted, the cost may exceed, or be less than, the amount contained in this estimateActual charges will be based upon services provided.X__________________________________ Shipper date___________________If a visual estimate is not neededYou can waive your visual inspectionPlease note that by signing this you wave your visual inspectionThis is typically done on hourly jobs, local jobs or for customers that don’t have the time to, or feel like they need a visual estimate.X_______________________________ Date____________________ "I accept the above estimate by ____(EkoMovers)I understand that by accepting this estimate, I am entering into a contract with____ (EkoMovers) to perform the work described in the estimate."x_______________________ Date______ Thanks!RandyEkoMovers###-###-#### cell###-####-####
We received the complaint regarding damages alleged during the moveWe apologize for this and have referred the customer to the claims company to process this claimThe claims company is moving claims.netTrucks must be packed as tightly as possible to prevent damagesThe looser a load is packed, the more jostling occurs to items causing greater damages.Obviously two large box trucks were not required to complete this moveWe quoted a flat rate, regardless of weight, and completed the move.The difference in price from the 18ft box truck to go up to a 26ft box truck is $100.We will refund the difference in cost for the size of the trucks if this resolves this issue for the customer.We recommend the customer be patient and complete the claims process as required by lawThe damage issue is in the hands of the customer to file and respond to the claims company.We understand the customers frustrations about the issues with this moveWe have applied appropriate disciplinary actions internally to the captain who did not properly protect the damaged furniture when he ran out of blankets.We are committed to doing our best each day.SincerelyEkoMovers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I mentioned in my complaint, this complaint was not about an accidental damage occurred - As I detailed, this damage occurred because of sheer negligence/carelessness and unprofessional work attitude of an individual (mover) that led to an easily avoidable incident that lost a $value furnitureIf the business want to write it off as an "accidental damage", that shows the character of a company who just don't take pride in their serviceIf the business value the customer and would like the positive review and recommendations of someone who in leadership of so many organizations and ethnic communities in the area, I except a respectful and acceptable closure on this issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The move cost $total for two 24' trucks( a and a was used)The Eko employee who quoted this move was adamant about thisThe packers were out of space and even leased a small single axel [redacted] trailer to haul behind one of the trucks (which was awkward)Both trucks were completely packed, as was this small [redacted] trailerThe difference between 24' and 17' is simple math$divided by 48' = X 7' = 1283.31.Further, we moved from a bedroom sq ft home with three garages to a bedroom home miles away ($difference, really!) Two 24' trucks, AS QUOTED and paid for, was mandatory....and yes the damages were considerableI watched these trucks crammed to the point that a small [redacted] trailer was procured, as they simply ran out of space Regards, [redacted] ***
While we are sorry to hear about any issues, we do have a claims process that needs to be followedAs [redacted] stated, she was not present when the delivery took place and had a friend receive the deliveryWe delivered and received signature that load was accepted with no issues and the truck completely emptiedUnfortunately, we can not control the weatherWe would have much rather waited to unload until the rain stopped, but with the customer friend insisting that we unload immediately, we didMuch later after receiving a call that [redacted] didn’t like he way items were stacked in storage, we had our supervisor contact her on several occasions to reorganize the storage for herAs stated by [redacted] , she was never unavailableFull value replacement insurance from us was declinedWe will follow up with another email to [redacted] to complete her claim
Hi ***, We apologize and regret that there were issues on your move. Our liability is per pound to assist in repairing damagesYou did not purchase full value replacement insurance from usIf you purchased it from someone else-like an insurance agency, you would need to make a
claim with them. *** has our insurance policies as well as thousands of other moversThey determine our liability based on contracts, insurance purchased, and the per pound for damage and repair, which was set by the Congress of the United States. We understand that many customers wish to collect full value replacement for damagesIf an item can be repaired or when no additional insurance has been purchased, it falls under the per pound coverage. We truly wish you the best.Sincerely RandyEkoMovers Tell us why here
I have attached all requested documentation here. I do not have a copy of the signed contract, and I don't remember ever signing it. The only signature that I made on the receipts is the "[redacted]" ~ all others were written by EkoMovers staff. There is no final acceptance of the cargo, just a receipt that someone wrote "Paid" on. I have photos that can be provided of the lost and damaged items, if necessary. Emails and notes from texts and phone calls regarding the move are included as well.
The BOL says 2 trucks, which we provided and does not specify any size.Here is the actual email that we sent as a quote. It also says two trucks and does not specify the sizes. By the way, we only use 18ft and 26ft trucks. We have never seen a 17ft truck and did not use 24ft trucks.EkoMovers 260 Northland BlvdCincinnati, OH 45246[redacted]8015 International DrOrlando, FL 32819FL IM 2620209 West 2nd St Suite 141Ft Worth, TX 76102[redacted] Non-Binding/Binding Estimate (hourly/flat) Thank you for giving us the opportunity to earn your business!Target pick up date: March 21Target Delivery date: March 24Target start time is: 6-8 amPick up address: [redacted] Delivery address: [redacted]Customer Contact: [redacted]$8.800 flat rate. Includes labor, travel, etc. No hidden fees! Not valid with any other offers. If needed, Packing into boxes is $89 an hour for 2 packers. Boxes are $4 each for small, medium, & large. Ward robe boxes are $20 each. This includes packing supplies and tape and packing paper. Rate includes two box trucks or trailer, shoulder dollies, hand cart, furniture pads, straps, bungee cords, fuel, dis assembling beds, tolls, transporting, loading & unloading, reassembling beds, etc. We recommend purchasing mattress bags or boxes for each bed. Mattress bags are available online or at Home Depot.Customer is responsible for disconnecting any and all appliances. Customer is responsible for removing items from walls.Packing is not included in this rate. Pictures and delicate items need to be packed by the customer.We always bring tools to assemble and dis assemble desks and beds. If it takes a specific tool, we would need you to provide it.We ask for a window of about a 1 hour or so from your requested time.We accept [redacted], & [redacted]. There is a 3% processing fee for all credit cards. We also accept cash, Certified Cashier's checks, and money orders. No personal checks.We have attached a copy of the standard contract for you to review. We will bring a copy for you to sign on the day of the move.For long distance moves, 20% deposit required upon booking (3% fee will not be added if paid with credit card for the deposit only), 40% payment is due at the beginning of the move & balance due upon arrival at destination. We have partnered with movinginsurance.com to offer our customers a 3rd party option for full value replacement insurance on your move! Please go tomovinginsurance.com to get a free quote or call ###-###-#### to speak with a moving insurance professional. This must be purchased online atmovinginsurance.com at least 2 days before your scheduled move.Please let me know if you have any other questions. Insurance information Consumer Must Personally Initial Choice "(___) I agree to minimal reimbursement for lost or damaged goods. I understand and accept that I will be reimbursed for lost or damaged goods at a minimal amount not exceeding sixty cents per pound per article." "(___) I accept reimbursement equal to the replacement cost of lost or damaged goods. I declare a total replacement value of $___ or a minimum of six dollars per pound times the weight of the shipment, whichever is greater. I understand that total reimbursement for lost or damaged goods shall not exceed this declared value. I understand that failure to disclose any article valued at greater than one hundred dollars per pound may limit the carrier's reimbursement liability to this maximum per article." This is an additional cost This estimate is a nonbinding estimate. If this estimate is accepted, the cost may exceed, or be less than, the amount contained in this estimate. Actual charges will be based upon services provided.X__________________________________ Shipper date___________________If a visual estimate is not needed. You can waive your visual inspection. Please note that by signing this you wave your visual inspection. This is typically done on hourly jobs, local jobs or for customers that don’t have the time to, or feel like they need a visual estimate.X_______________________________ Date____________________ "I accept the above estimate by ____(EkoMovers). I understand that by accepting this estimate, I am entering into a contract with____ (EkoMovers) to perform the work described in the estimate."x_______________________ Date______ Thanks!RandyEkoMovers###-###-#### cell###-####-####
We have a company that processes moving claims. The link to get this process started is [redacted]
If the customer refuses to complete a claim, it is out of our hands.We highly recommend completing the claim and going through the process. There is no other action. That is the next step.SincerleyCarter
We received the complaint regarding damages alleged during the move. We apologize for this and have referred the customer to the claims company to process this claim. The claims company is moving claims.netTrucks must be packed as tightly as possible to prevent damages. The looser a load is packed,...
the more jostling occurs to items causing greater damages.Obviously two large box trucks were not required to complete this move. We quoted a flat rate, regardless of weight, and completed the move.The difference in price from the 18ft box truck to go up to a 26ft box truck is $100.We will refund the difference in cost for the size of the trucks if this resolves this issue for the customer.We recommend the customer be patient and complete the claims process as required by law. The damage issue is in the hands of the customer to file and respond to the claims company.We understand the customers frustrations about the issues with this move. We have applied appropriate disciplinary actions internally to the captain who did not properly protect the damaged furniture when he ran out of blankets.We are committed to doing our best each day.SincerelyEkoMovers
While we are sorry to hear about any issues, we do have a claims process that needs to be followed. As [redacted] stated, she was not present when the delivery took place and had a friend receive the delivery. We delivered and received signature that load was accepted with no issues and the truck...
completely emptied. Unfortunately, we can not control the weather. We would have much rather waited to unload until the rain stopped, but with the customer friend insisting that we unload immediately, we did. Much later after receiving a call that [redacted] didn’t like he way items were stacked in storage, we had our supervisor contact her on several occasions to reorganize the storage for her. As stated by [redacted], she was never unavailable. Full value replacement insurance from us was declined. We will follow up with another email to [redacted] to complete her claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I mentioned in my complaint, this complaint was not about an accidental damage occurred - As I detailed, this damage occurred because of sheer negligence/carelessness and unprofessional work attitude of an individual (mover) that led to an easily avoidable incident that lost a $750 value furniture. If the business want to write it off as an "accidental damage", that shows the character of a company who just don't take pride in their service. If the business value the customer and would like the positive review and recommendations of someone who in leadership of so many organizations and ethnic communities in the area, I except a respectful and acceptable closure on this issue.
Regards,
[redacted]
Dear Revdex.com;This complaint is about the over charging on this invoice, not damages to my property. The property damage is significant and is being dealt with separately.The damage was due to the overpacking and cramming of our belongings into a smaller truck when a larger truck (24' vs 17') was appropriated for the job. The 24' truck broke down and a 17' was rushed into duty.... this can be verified with the Eko manager on this job who quoted it. His name is Tim Ellis (682-333-3759)The damages to all of our stuff will be handled through the Eko insurance company and is currently being handled as we unpack. The damage is significant andTim was the one who supplied SOME of the pictures of the damaged belongings. BTW, this job was quoted by Tim at $4400.00 per 24' truck. THUS THE $8800.00 invoice attached. Thanks you for your time and consideration. Dan [redacted] 512-517-5141
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The move cost $8800.00 total for two 24' trucks( a 24 and a 17 was used). The Eko employee who quoted this move was adamant about this. The packers were out of space and even leased a small single axel [redacted] trailer to haul behind one of the trucks (which was awkward). Both trucks were completely packed, as was this small [redacted] trailer. The difference between 24' and 17' is simple math.... $8800.00 divided by 48' = 183.33....183.33 X 7' = 1283.31.Further, we moved from a 5 bedroom 4700 sq ft home with three garages to a 6 bedroom home 1500 miles away ($100 difference, really!) Two 24' trucks, AS QUOTED and paid for, was mandatory....and yes the damages were considerable. I watched these trucks crammed to the point that a small [redacted] trailer was procured, as they simply ran out of space.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The business should have made a better effort to address my request to come and repack the storage unit immediately so that I could see the condition of my belongings rather than when time allowed on their end ~ it should've been scheduled just as the move was scheduled, but since there was no money in it for them it appeared that it was not deemed a priority, especially since I sent photos showing how the storage unit had been packed and damage that had been done that I could already see just from the front of the unit. Customer service was great on the front end to get me back in the door but on the back end on this move they didn't care. They tried to get me to complete a claim but I couldn't as I could not see the items since they were crammed into a storage unit. Their claims process is useless at this point. A flat monetary settlement to replace the items that they broke, ruined, or lost is the only resolution I will accept. Additionally, the person who received the items was not offered an opportunity to look in the truck again, in fact when she asked if there was anything left in the truck she was told that there were things in there that were left over from a previous move that the truck had been used for (since the company does not have their own fleet and contracts their trucks by the move). What happened to the items that did not make it into the storage unit? They are either located in the [redacted] office or were thrown away, neither of which is acceptable. This person was not given a receipt from the transaction so if the company has something which states that she agreed that everything was as it was supposed to be, it is not in my possession. A few of many photos available are attached to show the condition of items taken out of the storage unit.
Regards,
[redacted]
The BOL says trucks, which we provided and does not specify any size.Here is the actual email that we sent as a quoteIt also says two trucks and does not specify the sizesBy the way, we only use 18ft and 26ft trucksWe have never seen a 17ft truck and did not use 24ft trucks.EkoMovers Northland BlvdCincinnati, OH [redacted] International DrOrlando, FL 32819FL IM West 2nd St Suite 141Ft Worth, TX [redacted] Non-Binding/Binding Estimate (hourly/flat) Thank you for giving us the opportunity to earn your business!Target pick up date: March 21Target Delivery date: March 24Target start time is: 6-amPick up address: [redacted] *** Delivery address: [redacted] , [redacted] Customer Contact: [redacted] ***$flat rateIncludes labor, travel, etcNo hidden fees! Not valid with any other offersIf needed, Packing into boxes is $an hour for packersBoxes are $each for small, medium, & largeWard robe boxes are $eachThis includes packing supplies and tape and packing paper Rate includes two box trucks or trailer, shoulder dollies, hand cart, furniture pads, straps, bungee cords, fuel, dis assembling beds, tolls, transporting, loading & unloading, reassembling beds, etcWe recommend purchasing mattress bags or boxes for each bedMattress bags are available online or at Home Depot.Customer is responsible for disconnecting any and all appliancesCustomer is responsible for removing items from walls.Packing is not included in this ratePictures and delicate items need to be packed by the customer.We always bring tools to assemble and dis assemble desks and bedsIf it takes a specific tool, we would need you to provide it.We ask for a window of about a hour or so from your requested time.We accept [redacted] ***, ***, & [redacted] There is a 3% processing fee for all credit cardsWe also accept cash, Certified Cashier's checks, and money ordersNo personal checks.We have attached a copy of the standard contract for you to reviewWe will bring a copy for you to sign on the day of the move.For long distance moves, 20% deposit required upon booking (3% fee will not be added if paid with credit card for the deposit only), 40% payment is due at the beginning of the move & balance due upon arrival at destinationWe have partnered with movinginsurance.com to offer our customers a 3rd party option for full value replacement insurance on your move! Please go tomovinginsurance.com to get a free quote or call ###-###-#### to speak with a moving insurance professionalThis must be purchased online atmovinginsurance.com at least days before your scheduled move.Please let me know if you have any other questionsInsurance information Consumer Must Personally Initial Choice "(___) I agree to minimal reimbursement for lost or damaged goodsI understand and accept that I will be reimbursed for lost or damaged goods at a minimal amount not exceeding sixty cents per pound per article." "(___) I accept reimbursement equal to the replacement cost of lost or damaged goodsI declare a total replacement value of $___ or a minimum of six dollars per pound times the weight of the shipment, whichever is greater I understand that total reimbursement for lost or damaged goods shall not exceed this declared valueI understand that failure to disclose any article valued at greater than one hundred dollars per pound may limit the carrier's reimbursement liability to this maximum per article." This is an additional cost This estimate is a nonbinding estimateIf this estimate is accepted, the cost may exceed, or be less than, the amount contained in this estimateActual charges will be based upon services provided.X__________________________________ Shipper date___________________If a visual estimate is not neededYou can waive your visual inspectionPlease note that by signing this you wave your visual inspectionThis is typically done on hourly jobs, local jobs or for customers that don’t have the time to, or feel like they need a visual estimate.X_______________________________ Date____________________ "I accept the above estimate by ____(EkoMovers)I understand that by accepting this estimate, I am entering into a contract with____ (EkoMovers) to perform the work described in the estimate."x_______________________ Date______ Thanks!RandyEkoMovers###-###-#### cell###-####-####
We received the complaint regarding damages alleged during the moveWe apologize for this and have referred the customer to the claims company to process this claimThe claims company is moving claims.netTrucks must be packed as tightly as possible to prevent damagesThe looser a load is packed, the more jostling occurs to items causing greater damages.Obviously two large box trucks were not required to complete this moveWe quoted a flat rate, regardless of weight, and completed the move.The difference in price from the 18ft box truck to go up to a 26ft box truck is $100.We will refund the difference in cost for the size of the trucks if this resolves this issue for the customer.We recommend the customer be patient and complete the claims process as required by lawThe damage issue is in the hands of the customer to file and respond to the claims company.We understand the customers frustrations about the issues with this moveWe have applied appropriate disciplinary actions internally to the captain who did not properly protect the damaged furniture when he ran out of blankets.We are committed to doing our best each day.SincerelyEkoMovers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I mentioned in my complaint, this complaint was not about an accidental damage occurred - As I detailed, this damage occurred because of sheer negligence/carelessness and unprofessional work attitude of an individual (mover) that led to an easily avoidable incident that lost a $value furnitureIf the business want to write it off as an "accidental damage", that shows the character of a company who just don't take pride in their serviceIf the business value the customer and would like the positive review and recommendations of someone who in leadership of so many organizations and ethnic communities in the area, I except a respectful and acceptable closure on this issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The move cost $total for two 24' trucks( a and a was used)The Eko employee who quoted this move was adamant about thisThe packers were out of space and even leased a small single axel [redacted] trailer to haul behind one of the trucks (which was awkward)Both trucks were completely packed, as was this small [redacted] trailerThe difference between 24' and 17' is simple math$divided by 48' = X 7' = 1283.31.Further, we moved from a bedroom sq ft home with three garages to a bedroom home miles away ($difference, really!) Two 24' trucks, AS QUOTED and paid for, was mandatory....and yes the damages were considerableI watched these trucks crammed to the point that a small [redacted] trailer was procured, as they simply ran out of space Regards, [redacted] ***
While we are sorry to hear about any issues, we do have a claims process that needs to be followedAs [redacted] stated, she was not present when the delivery took place and had a friend receive the deliveryWe delivered and received signature that load was accepted with no issues and the truck completely emptiedUnfortunately, we can not control the weatherWe would have much rather waited to unload until the rain stopped, but with the customer friend insisting that we unload immediately, we didMuch later after receiving a call that [redacted] didn’t like he way items were stacked in storage, we had our supervisor contact her on several occasions to reorganize the storage for herAs stated by [redacted] , she was never unavailableFull value replacement insurance from us was declinedWe will follow up with another email to [redacted] to complete her claim
Hi ***, We apologize and regret that there were issues on your move. Our liability is per pound to assist in repairing damagesYou did not purchase full value replacement insurance from usIf you purchased it from someone else-like an insurance agency, you would need to make a
claim with them. *** has our insurance policies as well as thousands of other moversThey determine our liability based on contracts, insurance purchased, and the per pound for damage and repair, which was set by the Congress of the United States. We understand that many customers wish to collect full value replacement for damagesIf an item can be repaired or when no additional insurance has been purchased, it falls under the per pound coverage. We truly wish you the best.Sincerely RandyEkoMovers Tell us why here
I have attached all requested documentation here. I do not have a copy of the signed contract, and I don't remember ever signing it. The only signature that I made on the receipts is the "[redacted]" ~ all others were written by EkoMovers staff. There is no final acceptance of the cargo, just a receipt that someone wrote "Paid" on. I have photos that can be provided of the lost and damaged items, if necessary. Emails and notes from texts and phone calls regarding the move are included as well.
The BOL says 2 trucks, which we provided and does not specify any size.Here is the actual email that we sent as a quote. It also says two trucks and does not specify the sizes. By the way, we only use 18ft and 26ft trucks. We have never seen a 17ft truck and did not use 24ft trucks.EkoMovers 260 Northland BlvdCincinnati, OH 45246[redacted]8015 International DrOrlando, FL 32819FL IM 2620209 West 2nd St Suite 141Ft Worth, TX 76102[redacted] Non-Binding/Binding Estimate (hourly/flat) Thank you for giving us the opportunity to earn your business!Target pick up date: March 21Target Delivery date: March 24Target start time is: 6-8 amPick up address: [redacted] Delivery address: [redacted]Customer Contact: [redacted]$8.800 flat rate. Includes labor, travel, etc. No hidden fees! Not valid with any other offers. If needed, Packing into boxes is $89 an hour for 2 packers. Boxes are $4 each for small, medium, & large. Ward robe boxes are $20 each. This includes packing supplies and tape and packing paper. Rate includes two box trucks or trailer, shoulder dollies, hand cart, furniture pads, straps, bungee cords, fuel, dis assembling beds, tolls, transporting, loading & unloading, reassembling beds, etc. We recommend purchasing mattress bags or boxes for each bed. Mattress bags are available online or at Home Depot.Customer is responsible for disconnecting any and all appliances. Customer is responsible for removing items from walls.Packing is not included in this rate. Pictures and delicate items need to be packed by the customer.We always bring tools to assemble and dis assemble desks and beds. If it takes a specific tool, we would need you to provide it.We ask for a window of about a 1 hour or so from your requested time.We accept [redacted], & [redacted]. There is a 3% processing fee for all credit cards. We also accept cash, Certified Cashier's checks, and money orders. No personal checks.We have attached a copy of the standard contract for you to review. We will bring a copy for you to sign on the day of the move.For long distance moves, 20% deposit required upon booking (3% fee will not be added if paid with credit card for the deposit only), 40% payment is due at the beginning of the move & balance due upon arrival at destination. We have partnered with movinginsurance.com to offer our customers a 3rd party option for full value replacement insurance on your move! Please go tomovinginsurance.com to get a free quote or call ###-###-#### to speak with a moving insurance professional. This must be purchased online atmovinginsurance.com at least 2 days before your scheduled move.Please let me know if you have any other questions. Insurance information Consumer Must Personally Initial Choice "(___) I agree to minimal reimbursement for lost or damaged goods. I understand and accept that I will be reimbursed for lost or damaged goods at a minimal amount not exceeding sixty cents per pound per article." "(___) I accept reimbursement equal to the replacement cost of lost or damaged goods. I declare a total replacement value of $___ or a minimum of six dollars per pound times the weight of the shipment, whichever is greater. I understand that total reimbursement for lost or damaged goods shall not exceed this declared value. I understand that failure to disclose any article valued at greater than one hundred dollars per pound may limit the carrier's reimbursement liability to this maximum per article." This is an additional cost This estimate is a nonbinding estimate. If this estimate is accepted, the cost may exceed, or be less than, the amount contained in this estimate. Actual charges will be based upon services provided.X__________________________________ Shipper date___________________If a visual estimate is not needed. You can waive your visual inspection. Please note that by signing this you wave your visual inspection. This is typically done on hourly jobs, local jobs or for customers that don’t have the time to, or feel like they need a visual estimate.X_______________________________ Date____________________ "I accept the above estimate by ____(EkoMovers). I understand that by accepting this estimate, I am entering into a contract with____ (EkoMovers) to perform the work described in the estimate."x_______________________ Date______ Thanks!RandyEkoMovers###-###-#### cell###-####-####
We have a company that processes moving claims. The link to get this process started is [redacted]
If the customer refuses to complete a claim, it is out of our hands.We highly recommend completing the claim and going through the process. There is no other action. That is the next step.SincerleyCarter
We received the complaint regarding damages alleged during the move. We apologize for this and have referred the customer to the claims company to process this claim. The claims company is moving claims.netTrucks must be packed as tightly as possible to prevent damages. The looser a load is packed,...
the more jostling occurs to items causing greater damages.Obviously two large box trucks were not required to complete this move. We quoted a flat rate, regardless of weight, and completed the move.The difference in price from the 18ft box truck to go up to a 26ft box truck is $100.We will refund the difference in cost for the size of the trucks if this resolves this issue for the customer.We recommend the customer be patient and complete the claims process as required by law. The damage issue is in the hands of the customer to file and respond to the claims company.We understand the customers frustrations about the issues with this move. We have applied appropriate disciplinary actions internally to the captain who did not properly protect the damaged furniture when he ran out of blankets.We are committed to doing our best each day.SincerelyEkoMovers
While we are sorry to hear about any issues, we do have a claims process that needs to be followed. As [redacted] stated, she was not present when the delivery took place and had a friend receive the delivery. We delivered and received signature that load was accepted with no issues and the truck...
completely emptied. Unfortunately, we can not control the weather. We would have much rather waited to unload until the rain stopped, but with the customer friend insisting that we unload immediately, we did. Much later after receiving a call that [redacted] didn’t like he way items were stacked in storage, we had our supervisor contact her on several occasions to reorganize the storage for her. As stated by [redacted], she was never unavailable. Full value replacement insurance from us was declined. We will follow up with another email to [redacted] to complete her claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I mentioned in my complaint, this complaint was not about an accidental damage occurred - As I detailed, this damage occurred because of sheer negligence/carelessness and unprofessional work attitude of an individual (mover) that led to an easily avoidable incident that lost a $750 value furniture. If the business want to write it off as an "accidental damage", that shows the character of a company who just don't take pride in their service. If the business value the customer and would like the positive review and recommendations of someone who in leadership of so many organizations and ethnic communities in the area, I except a respectful and acceptable closure on this issue.
Regards,
[redacted]
Dear Revdex.com;This complaint is about the over charging on this invoice, not damages to my property. The property damage is significant and is being dealt with separately.The damage was due to the overpacking and cramming of our belongings into a smaller truck when a larger truck (24' vs 17') was appropriated for the job. The 24' truck broke down and a 17' was rushed into duty.... this can be verified with the Eko manager on this job who quoted it. His name is Tim Ellis (682-333-3759)The damages to all of our stuff will be handled through the Eko insurance company and is currently being handled as we unpack. The damage is significant andTim was the one who supplied SOME of the pictures of the damaged belongings. BTW, this job was quoted by Tim at $4400.00 per 24' truck. THUS THE $8800.00 invoice attached. Thanks you for your time and consideration. Dan [redacted] 512-517-5141
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The move cost $8800.00 total for two 24' trucks( a 24 and a 17 was used). The Eko employee who quoted this move was adamant about this. The packers were out of space and even leased a small single axel [redacted] trailer to haul behind one of the trucks (which was awkward). Both trucks were completely packed, as was this small [redacted] trailer. The difference between 24' and 17' is simple math.... $8800.00 divided by 48' = 183.33....183.33 X 7' = 1283.31.Further, we moved from a 5 bedroom 4700 sq ft home with three garages to a 6 bedroom home 1500 miles away ($100 difference, really!) Two 24' trucks, AS QUOTED and paid for, was mandatory....and yes the damages were considerable. I watched these trucks crammed to the point that a small [redacted] trailer was procured, as they simply ran out of space.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The business should have made a better effort to address my request to come and repack the storage unit immediately so that I could see the condition of my belongings rather than when time allowed on their end ~ it should've been scheduled just as the move was scheduled, but since there was no money in it for them it appeared that it was not deemed a priority, especially since I sent photos showing how the storage unit had been packed and damage that had been done that I could already see just from the front of the unit. Customer service was great on the front end to get me back in the door but on the back end on this move they didn't care. They tried to get me to complete a claim but I couldn't as I could not see the items since they were crammed into a storage unit. Their claims process is useless at this point. A flat monetary settlement to replace the items that they broke, ruined, or lost is the only resolution I will accept. Additionally, the person who received the items was not offered an opportunity to look in the truck again, in fact when she asked if there was anything left in the truck she was told that there were things in there that were left over from a previous move that the truck had been used for (since the company does not have their own fleet and contracts their trucks by the move). What happened to the items that did not make it into the storage unit? They are either located in the [redacted] office or were thrown away, neither of which is acceptable. This person was not given a receipt from the transaction so if the company has something which states that she agreed that everything was as it was supposed to be, it is not in my possession. A few of many photos available are attached to show the condition of items taken out of the storage unit.
Regards,
[redacted]