Virginia Plumbing Heating & Air Conditioning

Review: Invoice [redacted] was double paid and double billed. I am trying to get a refund of 995 dollars but the business will not entertain my calls. I have sent documents after documents of double payment and yet they will not respond. I am filing a case through the District Attorney regarding this matter. I just wanted my 995 dollars back.Desired Settlement: I just want my second payment back.

Review: We called this company to check out a problem with our air conditioning unit for upstairs bedrooms that was blowing hot air. They said they would come out and diagnose it for free. They came and said it was a blower motor that was bad and that it would be $400. They came back a few days later to replace it. It didn't fix it and said they would be back but never told us what the problem was and that there was any additional costs. They came back a week later and went to fix it and they couldn't and said they would be back. They came back a few days later and still couldn't fix it and said they would get with the owner and get back to us. It was 2 weeks later that they came back and said that they fixed it and my wife was home at the time. When I got home that evening she said it wasn't fixed and they left the thermostat at 57 degrees which is absolutely ridiculous. I texted the owner right away and let him know. He called me back and was very rude with me and I explained that I am having someone else come because they obviously had no idea what they were doing and couldn't fix it. He immediately said if I didn't pay them he was taking me to small claims court. Really I am supposed to pay a company that didn't fix my air conditioning.....I don't think so. Today I get the invoice emailed to me 4 times from this company with a demand to pay for $1116 that he said is due today! Not only did they not fix our furnace they changed the price from the initial estimate from $400 to $1116.

I have a copy of text communications with the owner of this company along with telephone recordings of our conversations including the one were he was very rude with me!Desired Settlement: We have called another company to take care of this issue as it was almost a month that they couldn't and don't want to be harassed by this company or owner.

Review: I contacted them on September 23rd to fix my less than a year old furnace that wasn't working. It was finally fixed on October 12th after missed appointments, late evening visits and no communication and/or updates from the company.

New furnace installed in November 2014 - AC unit ran all winter along with the furnace, furnace constantly blew out cool air & house never really got warm, during summer when turned on AC, it never blew out cool air, I called & he said to check the filter, I told him I didn’t know where the filter was & he referred me to the book, the book has 4 different machines in it & I didn’t know which one it was so we turned off the unit altogether, when it started getting chilly, we turned on the furnace and it started to kick up but couldn’t fire and then would just give out and tick, turned off unit, breaker kept tripping

9-23-15 Wednesday 9:27am I called, set up appointment for tomorrow morning before 10 am, he said to email him - which I did

9-24-15 Thursday had appointment to be there before 10am - did not show - emailed him that we needed to reschedule

9-24-15 3:33 pm I called, said he forgot & wanted to come tomorrow at the same time, explained I could not be there in the morning or take off another time and that I worked another job in the evenings, he asked about Saturday and I explained I would be out of town on Saturday, next appointment would have to be in the evening around 5:30 - setup for Monday evening - emailed him regarding the reschedule

9-28-15 Monday 3:45 pm I called to remind him of appointment at 5:30, called at 5:43 again to remind him, said he was on his way

9-28-15 said the furnace wasn’t getting any gas, he wasn’t sure why and there was no filter that he would need to put one in when he came back, I explained that he had installed the unit so why wasn’t there a filter & he said he didn’t know, he went to check on AC, there was a part that was bad and he needed to replace is $75 and he would be back - setup for Monday

9-29-15 Tuesday 4:05 pm I called to remind him of appointment at 5:30, he said he had just called his helper and cancelled and he wouldn’t be coming because it was pouring down rain & they wouldn’t be able to work on the AC unit in the rain and run back & forth to the truck in the rain, asked if he could come tomorrow, I explained I worked another evening job the rest of the week, asked if he could come Saturday, I explained I was going out of town, next appointment would have to be Monday evening around 5:30 - setup for Monday evening - sent email regarding warranty registration requesting a copy

10-5-15 Monday - sent email again regarding warranty registration requesting a copy - 3:10 pm I called to remind him of appointment at 5:30

10-5-15 he put new part in AC (did not put AC back together, left panels off and screws lying on top, I put it partially back together as I did not know if he was finished with this machine) and said he knew I wasn’t concerned about the AC but thought the two issues were related that the AC part blew and that was why the breaker tripped & then the gas valve blew maybe because of the breaker and he thought the issues were related, they went down to basement, took a part out (while talking the entire time on the telephone with another client) and said he needed to check to see which wires were hot and which were neutral and he needed to measure for a filter and he was leaving, I asked if he was coming back & he said yes but not today and he needed more access to the breaker and to the thermostat, I told him he could go to the breaker & thermostat & he said that wasn’t always the case, sometimes the door was locked and that I needed to trust him, he said he needed a key, I explained I was not giving him a key & he could have access while someone was there as I had cats and dogs that could not be let out, he asked when he could come again & I said tomorrow at 5:30, he said this schedule was hard but he wanted to get it fixed, I asked what time he could come tomorrow, he said he had to be in [redacted] in the morning & would be in [redacted] in the afternoon. I asked again what time he thought he could be there if 5:30 didn’t work and I would make sure someone was there to meet him, he said he would just come at 5:30 because he didn’t want anyone changing their schedule for him.

I texted him at 6:17pm and told him to let me know when he was in town tomorrow & what time he could be there & I would have someone there to meet him. He texted back at 8:44pm and said he was in [redacted] and would call tomorrow.

10-6-15 Tuesday - no call received - 5:38p - I called, he said he was still in [redacted] and wouldn’t be able to make it, asked what time tomorrow he could come, told him in the morning, he said he would be there around noon

10-7-15 Wednesday 12:15 - sent text to see where he was, no answer

12:32 I called, got the receptionist, she said she would check with him and have him call me -

no call back received - 3:55pm I called again, he answered and said that he was swamped in [redacted] but he would be there this evening around 5:00 and had answers to fixing the furnace, told him I wouldn’t be there but would make sure someone was

no show - 7:08 I sent a text - no answer

7:30p he showed up, asked to see the thermostat at 7:43p - don’t know when he left, never said anything to anyone (my daughter was the only one home)

9:22p sent another text asking if problem was fixed - no answer - both of the panels were off of the furnace unit when I got home

10-8-15 Thursday 9:16am received text from him saying he would be back later today

9:36am sent text message back asking for a time so someone could be home and to ask him to put the panels back on the air conditioning unit outside that he left off

around 8:00pm two guys came, put thermostat all the way up, tripped the breaker, left around 9:30pm, still not fixed

10-9-15 Friday 9:18am I called to get the status, Chuck said that his guy broke the new part he was putting in last night, they would be back in several hours, around the middle of the day to put the part in, they already put in a new switch that was part of the problem & it should be fixed, I asked that he put the AC covers back on, he said he forgot to tell the guys that last night, but would today, never showed up

10-10-15 Saturday at 8:10am texted him saying no one came to finish - no response

10-11-15 Sunday at 4:32 pm texted him again saying I wanted it fixed by Wednesday - 5:41pm he texted back saying he would be there in the next day or two

10-12-15 Monday 4:14pm two guys came, asked to look at thermostat, left without saying anything, unsure of the time - 5:47pm received a text saying “all is well and good to go” - equipment runs continuously and cold air comes out

We discussed the equipment being under warranty at our first appointment and at no time was I informed that what was wrong with the furnace wasn't under warranty until I received an invoice for over $600. I have sent two emails (which I will be happy to provide copies to you) to the company with zero response to my concerns.Desired Settlement: I would like a billing adjustment - I am willing to pay for labor only, but not at the rate in the invoice. I am not willing to pay for the parts in excess of $300 that should have been covered under warranty. He did not know what was wrong with the equipment and may very well have blown those parts in exploration of a solution. I also want an apology for the customer service issues I had and then I want no further contact with this business.

Business

Response:

We are very sorry that all of these electrical repairs were required. Unfortunately, sometimes all of the required repairs do not always present themselves in-full and/or upfront, especially when there are numerous electrical issues keeping a system from starting altogether. It is not uncommon and I have personally seen numerous similar situations where a shorted-out Service Disconnect cause similar problems sometimes the damage is more extensive and sometimes it is not. In the case of your system where the outside Condenser unit is approaching 15 years of age and has not been well maintained and a service disconnect shorts out, the damage can and unfortunately is very extensive. After all of the discounts we could apply and the warranty of the part and its labor, we have a $677 invoice and you have everything working, including your old outdoor condenser unit. We have discounted our labor by at least 50%. The igniter module that could be replaced under warranty most certainly was. However, you are still unhappy. To that end, we want to make you an offer that if accepted will close this account and any further collection activity that would focus on the full amount currently due plus other legally applicable costs.We will accept $400, a further discount of: 41%, if received no later than January, 2016.Respectfully Submitted,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. It took from October 28 to December 27 for a response - unacceptable2. Unit continues to blow cold air. The air conditioning unit is not on and therefore, the furnace should be blowing out warm/hot air - I have no explanation regarding this.3. My previous suspicion that he blew the parts in exploration of a solution was accurate, therefore, I do not believe the parts charges are my responsibility. He is suppose to be a professional and should be familiar with the equipment that he services and therefore, I should not be penalized for damage he caused looking for a solution to a problem I did not create.4. I did not ask him to check the outside unit, he did this voluntarily, and therefore, this is the only part I am willing to pay for, $75 is what he quoted me for that part. 5. I asked for an apology for the customer service issues in my complaint - to date I have received no such apology. He came and went from my house with no acknowledgement to anyone there, no communications, no nothing.

Regards,

Review: Virginia Plumbing, Heating & AC billed me three times for the same service. It botched two alledged repairs (replacement of a 3" rubber connector to a PVC pipe)and made the replacement on the third visit only after the complaintant personally supervised the work. A simple replacement of a rubber connector ($12.00 cost)required three trips, 10 minutes work, and amounted $320.00. The first two failures to make the replacement -- the servicemen merely tightened the faulty clamps--resulted in flooding of my basement twice, soaking of carpet and soaking the overhead insulation, none of which the company chose to compensate. This minor repair should have been made the first visit, surely by the second visit when the company owner was present. This company that advertises itself as "professional" charged $320 to replace a $12.00 connector using a screwdriver. Overcharged, Unprofessional, Ripped Off.Desired Settlement: Virginia Plumbing, Heating & AC should return $80.00 of the first $160 charged. The $80.00 would cover their trip fee plus the $12.00 part.Two other bills to myself should be dropped.

Business

Response:

To Whom It May Concern: We regret that this bogus Revdex.com complaint has not been answered. Each of the partners referenced above thought the other had answered the complaint and; hence, we dropped the ball in filing our answer to the Revdex.com. A business relationship was initiated between Mr. [redacted] and the VPH on September 10, 20l3. Mr. [redacted] required a new Solid Waste Sump Pump because the old one had commercial towel and insulation jammed in it. The relationship started out a bit contentiously as an initial quote for $1,000 was provided to Mr. [redacted], which included re-plumbing the make-shift entire home plumbing drainage system. Please understand that all of the sewage and waste drains in to a 50 gallon plastic pickle barrel with a make-shift wood top that fits loosely at best. The top is supposed to fit tightly and stop the open venting of sewage odor into the home. Mr. [redacted]'s entire rental property's sewage drains into this barrel where a "Best in Industry" Zoeller Solid Waste Pump pumps out the waste to the city sewage. Not only does the make-shift drainage system not meet code, it PVC plumbing lines are weakly supported from the ceiling and; are therefore, with all of the motion, vibration and head pressure (65# @ 10 feet) very susceptible to recurring regular leaks, which have been and continue to be the case. In fact, every time we have been called to the property we have had to walk through large standing puddles of sewage on the entire basement floor. The bottom line is that Mr. [redacted] asked me to replace the pump only making no other repairs or improvements to the drainage system's plumbing and refused to pay any more than $750.00. An agreement was met; however the system remained poorly secured, leaking and/or over-flowing. Furthermore, Mr. [redacted] would not pay me for installing the pump until I sent him pictures of the material that was jammed and clogged in the old pump so he could bill the tenant. The make-shift condition of the drainage system, standing puddles of sewage, and constant odor of sewage make the entire living situation untenable. Again, this was all discussed with Mr. [redacted] and he chose to make the bare minimum of repairs and leave the system susceptible to leaks, overflowing and breakage. On 12/13/2013, Mr. [redacted]'s tenant called requesting service for the sump pump, which had stopped working. [redacted] and [redacted] presented to find one to two inches of sewage water covering the entire basement floor including the laundry room because the plumbing had become dislodged and was; therefore, pumping all of the tenant's sewage up on to the ceiling of the basement and on to the floor. [redacted] discussed the problem and told her that he wanted to replace all of the plumbing for the reasons mentioned in the 2 previous paragraphs. [redacted] reports that the tenant was noticeably upset because of the unexpected financial burden. The tenant did, in fact, state very specifically that she did not expect the landlord to reimburse her for our visit; therefore, she wanted to do the bare minimum. Furthermore, she stated that due to the general living conditions and disrepair of the rental property, she was planning to vacate the property in three months from that time when her lease expires. On 12/18/2013, Mr. [redacted] called to tell us that the tenant's plumbing had blown-up again and for us to go back to the property to see what the problem was. [redacted] and [redacted] found the plumbing had again come apart, but this time the culprit was obvious. We found a red bouncy ball ~ 1. 7 5" in diameter jammed in the one-way check valve causing to remain open thereby causing massive back pressure on the pump's plumbing forcing it to burst and pump sewage everywhere. We were unable to reach Mr. [redacted] (due to a Dr's appointment). Despite the fact that we know the client/landlord to be minimalist, we made an executive decision to replace a 2" Fernco on the bottom side of the one-way check valve. We left the bouncy ball on the floor by the pickle barrel/collection tank, reattached the plumbing, and watched it for a few cycles and left. On 12/20/2013, Mr. [redacted] called to tell us that the tenant's plumbing had blown-up again and for us to go back to the property to see what the problem was. [redacted] and [redacted] found the Landlord present and all of the plumbing disassembled, but the landlord said the current state of disrepair was the way he found everything. This simply is not the case. All of the disassembled plumbing was primed and glued. The Fernco on the bottom of the one-way check valve was reattached and tightened, while the Fernco on the top of the one-way check valve was replaced. All present watched the pump for a few cycles and left. Mr. [redacted] never gave us any indication that he did not plan to pay when he asked us to invoice him as this would allow him to verify our repairs. Why Mr. [redacted] does not feel the need to pay for our services and the Fernco Parts that we supplied are beyond us, but our invoice is extremely fair and reasonable! We hereby respectfully request that this complaint be closed noting that Virginia Plumbing, Heating and Air did nothing wrong or in appropriate. Respectfully Submitted, Charles K. Weisman

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I stand by my original complaint that Virginia Plumbing, Heating and Air grossly overcharged for a simple job of replacing a 4" rubber connector that should have taken all of ten minutes to replace. The company made three visits to "repair" the same problem, for which they charged my tenant $160.00 for the first visit and myself $157.00 for the next two visits. Repeat, all visits were on account of the same simple rubber connector that had blown loose. The company, in its response, does not speak to the issue of the blown connector as much as to imagined "problems" with the plumbing system in the house. I have had other plumbing companies work on the sump pump system and not one has ever mentioned that the system was not "up to code," a charge VPHA tries to make in order to direct attention away from its botched job on the connector pipe. On their first visit for a disconnected pipe from a sump pump, the worker told my tenant that he could rework the entire system but that it would be expensive or that he could tighten the blown pipe and that "maybe it would hold." My tenant is not a plumber and had no way of knowing what the issues were. We rely on the integrity of the company to supply those explanations. There was no integrity or competence involved in the company's handling of the disconnected pipe connector with the same old pipe hose clamps, a mere tightening of the screws on the clamps for which they charged her $160.00. I received a call from the tenant the following day that the basement was flooded again and I called VPHA to ask them to look at the alledged repair they made to the blown pipe. I photographed the dangling pipe which had obviously blown away from its rubber connector. A hospital visit kept me away from the house on the second repair call, for which I was billed $64 for the visit and $12.00 for parts. I received yet another call the next day to tell me the basement was flooded. On this third visit, I met Mr. Wiseman and his helper at the job and when I asked him why the clamps had not held he said that they found a "bouncy red ball" that had caused the backup pressure that blew the connection. He banged on a few pipes and tightened others and when I asked why he didn't simply replace the obvious faulty connector he replied that he was going to be certain that nothing leaked. Actually, that was the purpose of the initial call: to make certain that nothing leaked (not to press the tenant for extra money to "redo" the sump pump system). It's called integrity. Weisman assured me that there was something else (besides the "bouncy red ball" - which he never produced) in the pipes to cause this latest (third) separation, but after banging around the pipes without locating an offending object he remarked: "O.K. Call me a Liar." At last we had something on which we could agree. It was Weisman's helper who finally suggested to him that they replace the faulty connector and clamps to which Weisman relauctantly agreed. The new connector and clamps were applied to the pipes and I have had no trouble with the system since. It was the obvious and correct repair of the original problem for which I was now charged another $64.00 visit and $12.00 parts. Not only did VPHA overcharge my tenant and attempt to pressure her into an expensive overhaul of my pump system, they charged me for two extra visits to replace a simple rubber connector and two clamps that should have been replaced on the first visit. Consequently, my basement was unnecessarily flooded a second time, my tenant could not use the washer/dryer, and I was forced to oversee the final visit in order to get the needed repair. If the $64.00 visit and $12.00 parts is the correct cost of the repair on the third try, then my tenant was overcharged by $84.00 and the second and third visits were unnecessary, either by chicanery or incompetence, and should not be paid. Either way, I will steer a clear path from VPHA in the future and will recommend that others do likewise. Regards,[redacted]

Business

Response:

2nd Response To Whom It May Concern: Although Mr. [redacted] feels the need to continue on over a $157 invoice, and now provides yet another letter (a revised and evolved version), we continue to admit no wrong doing, over-charging, dishonest statements, etc. We remain beyond reproach and will simply rely on the previous statements we provided in our letter dated Saturday, March 1, 2014, which is provided below. However, we do wish to provide a settlement offer without in any way endorsing any wrong doing, nor poor workmanship. We are not contractually required to make any settlement, and the offer of $78.50 to close the account will remain for 21 days before reverting back to our the previously invoiced amount of $157. I don't know the last time a client was provided 2 service call visits for $157, let alone the settlement amount discounted 50% to $78.50. However, the current invoice remains subject to all of our invoice terms and conditions noted on every computer generated invoice that Mr. [redacted] has ever received should this offer not be acceptable to Mr. [redacted]. We hereby respectfully request that this complaint be closed noting that Virginia Plumbing, Heating and Air did nothing wrong or inappropriate and has offered the complainant, Mr. [redacted], a more than reasonable settlement offer. Respectfully Submitted, Charles Weisman

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I reply once again to the fabrications and deceptions sent to you by Virginia Plumbing, Heating and Air of Staunton, Va. In lieu of accepting responsibility in this issue and moving on, the company has chosen to stonewall and fabricate issues that do not apply to the complaint. In their earlier response to you, the company claims that on a previous occassion in 2013 the owner discussed problems with my plumbing system at [redacted] and recommended a rework of the entire system. The conversation never took place. The only discussion I had with owner [redacted] Weisman concerned the cost of replacing a sump pump. He wanted $1,000 to replace the pump. I had previously replaced the pump with another company for $700 and I argued for that price. Weisman advertises that his company is the cheapest in the area, but there is no truth to the claim. Weisman's claim of "untenable living conditions" is another cloud of smoke meant to deflect attention from his attempts to fleece tenants and house owners. The plumbing in my rental has been attended by two other plumbing companies without any faults or any rancor about making the same repair several times. Moreover, the property was maintained for several years by a reputable real estate company in Staunton. The agent dealt with plumbing problems without any complaints about "untenable" or other conditions. Weisman has never been inside the property at [redacted] and has no inkling of its condition, which is first-rate. One is rented by a department head at[redacted] and another by the director of a county service agency. They live there because the property is clean, modern and safe. I was not aware that my tenant had contacted Weisman's company about the leaking pipe in the basement until the second disruption of the same pipe at the very same connection that Weisman was suppposed to have fixed on his first call. She paid $180 for the first "repair" after the repairman leaned on her to have all the plumbing replaced and told her that the $180 repair "may not hold." Of course she did not agree to have all the plumbing replaced. Weisman's company depends on its customers, especially elderly women, being unfamiliar with plumbing systems. The only reason the tenant paid for the service was because the disconnect in the pipe may have been caused by the something put in the toilet by one of her grandchildren. She and I have had that conversation before and she agreed to pay for any plumbing problems that resulted from the kids dropping items (washcloths, toys) into the commode that stop the sump pump. If there was a toy in the system, it may have been the "red bouncy ball" that Weisman refers to as being found on his second visit. If so, the ball was the cause that the company was supposed to have repaired the first time there, the one they charged the tenant $180 for. Instead, they simply reconnected the separated pipe and tightened the same old tired clamps without even looking for the problem. Weisman states that "We were unable to reach Mr. [redacted]." Another fabrication: I called him from the hospital where I was waiting for my wife to have a procedure. By the way, I was never shown the "red bouncy ball." What I did see when I went to the basement before Weisman arrived for his second visit was the very same pipe separated from its connector, the one that blew apart before the first visit. It was separated from its connection but the 4" rubber connector was still in place. I photographed the dangling pipe in situ. Two days later the tenant called yet again with a flooded basement. On this occasion, I called Weisman to report that his so-called repair had failed again and that I wanted it fixed properly. I arrived at the basement before Weisman, photographed again the same dangling pipe where it had blown away from its connection, and waited for Weisman to arrive. In his response, Weisman falsely claims that "all the plumbing [was] disassembled." That is a total fabrication. The one pipe, the same one that had now blown out of its connection for the third time, was the only piece of plumbing not in place. The workman and myself watched as Weisman made a production of banging on pipes and pretending to tighten several clamps. He told me that there was an object in the pump or that I could call him a liar. There was nothing in the pump or in the pipes and I did take advantage of his offer. When I asked him why he was banging on the pipes instead of replacing the obviously faulty connector (a rubber connector about 4" long), he stated that he wanted to be certain that nothing else was loose. It was all show and bluster to deflect attention from the obvious loose pipe. Weisman's workman then made the recommendation to his boss, in a rather hushed and maybe embarrassed voice, that they replace the connector. Weisman sighed and agreed that maybe they should try it. The workman went to the truck for the new connector and clamps, replaced the old connector and clamps, and the plumbing has worked fine since. The new connector and clamps, which solved the very simple problem, had not been replaced on the previous two visits. Weisman's claims of replacing pipes and connectors are blatantly false, and I have the old connector and clamps to prove they were not replaced. On the previous two visits, they had merely reattached the blown pipe, using the some old connector and clamps. My contention is the same as my original complaint. Virginia Heating should have repaired the disconnected pipe and replaced the connector and clamps on its first visit, whatever the cause of its separation, and located the source of the problem. Instead, they tried to sell my tenant a major plumbing overhaul that was totally unnecessary. The repeated "repairs" were the result of faulty work and of refusing to replace a 4" connector with a new one and to apply new clamps. The work was not done properly until I personally stood watch and insisted, along with his workman, that Weisman replaced the worn connector. In closing, my wish is to never do business with this company again - ever. I should not be charged for the second and third visits that were the result of incompetence or deliberate oversight, but in any case should have been done properly the first time. My experience with their over-charging and with repeated repairs is born out by other former customers of theirs who have had similar experiences. It is a shame to the city and to the business community of Staunton that one company can tarnish the business reputation.Regards,[redacted]

Review: After contacting the company and having them come out to service our AC unit on three different occasions because it was still not functioning properly after they serviced it the first time, we had to contact another company to come and repair the unit successfully. The technician with the other company was able to trouble shoot the problem and informed us that the servicing from the previous technician could have led to additional problems with the unit including the replacement of parts that were replaced. In an attempt to inform Virginia Plumbing, Heating and Air Conditioning of our dissatisfaction with the servicing, we also requested a refund for one of the parts that was unnecessarily replaced in our unit and for fees for one hour of labor that did not lead to any successful trouble shooting of the problem. One of the owners, Mr. [redacted], was very unprofessional, hostile, and rude multiple times throughout the phone conversation and often neglected to hear and attempt to understand what I was expressing to him in regards to the contract not being upheld because he neglected to make an executive decision and send out a second technician to solve the problem. As a result of neglecting to properly repair the unit after a total of four service visits and a call to the manufacturer, we had to contact another company to come and repair our AC unit. I do not feel that it was unreasonable for me to request a refund of the money that we paid for the replacement of a part that did not need to be replaced or for labor that did not result in a solution to the problem. Honestly I feel as though we should be refunded more than what we are asking for due to the fact that the company neglected to effectively trouble shoot and fix the AC unit, no other technician from the company was sent to assist the initial technician, we had to go without AC a total of 7 days because of an inability to repair the unit after FOUR visits and contact with the manufacturer, and most importantly an owner of the company was unprofessional when addressed with the issue of concern that we had as paying customers. The entire time we dealt with this company regarding our AC unit, we upheld our integrity and remained professional with the owner and employee of this company. Even when Mr. [redacted] disrespected me over the phone multiple times, I maintained my professionalism and assertively informed him that he would not speak to me in the manner in which he was speaking with me. This report is being filed because I do not feel that this company upheld their contract, properly serviced our unit, or maintained ethical prudence in dealing with me as a customer.Desired Settlement: I would like for the company to refund us for the cost of the part that was replaced unnecessarily and for the hour of labor fee that did not result in any problem solving to repair the unit properly. It would be most appropriate for the company to refund us at least half of the total of $453 that we paid after multiple visits for the unit to not be successfully repaired and the inconvenience of being with out AC a total of 7 days only for us to have to contact another company and now have to pay them, however; I am requesting nothing less than a refund for the part and the hour labor fee of $169. It would also be nice and most appropriate to receive a written apology from Mr. [redacted] for the way that he conducted himself unprofessionally over the phone in dealing with a customer that upheld their integrity and demonstrated respect to him the entire time!

Business

Response:

Dear Ms. [redacted], Virginia Heating and Air is corresponding with you in order to settle the issues you have with us. First, let me say that we are very sorry that you are not thoroughly satisfied with the service provided by our fully-licensed HVAC technician, Mr. [redacted]. Ms. [redacted], you are correct that Mr. [redacted] came to your home on July 13, 2013,2 weeks later on July 27th and a third time about 2 weeks later on August 10th. However, on September 2nd when your husband called our office and spoke with Mr. [redacted], your husband said he would call back after speaking with you; neither his calls nor your calls have been ignored, but we do not wish to discuss that extraneous detail. Mr. [redacted] is an extremely qualified HVAC technician and you are, unfortunately, the only client that he has not satisfied. We feel awful about this, but we stand behind our workmanship, too. Mr. [redacted] did call the manufacturer of your equipment after his second service call to your home, which is standard industry-protocol if a HVAC technician suspects a problem and is having difficulty diagnosing it. In fact, Mr. [redacted] called the manufacturer twice and followed their step-by-step recommendations to the letter. Mr. [redacted] endorses checking all wires for continuity and/or any shorts. He replaced the 24 volt transformer because it had blown in addition to the capacitor and 3 amp fuse. Also, Mr. [redacted] endorses under-invoicing the latter 2 of the 3 visits, which is mentioned only to underscore our goal to provide quality service at an affordable price. Furthermore, after every service call when we left your home, your HVAC system was cooling properly. We would have never invoiced you for incomplete service. Suffice-it-to-say, another reason for the fuse blowing repeatedly after running well for a few weeks is that the compressor may be reaching the end of its life and causing an excessive draw on the system. This, too, was explained to you by Mr. [redacted] and Mr. [redacted]. Ms. [redacted], you state that another company's technician, said he found a shorted wire and that the contactor was not bad; therefore, you wanted a refund for the last service call for $169 ($119 service call and $50 contactor), despite the fact that Mr. [redacted] followed the manufacturer's step-by-step recommendations, which included the replacement of the contactor after the transformer directly wired to the contactor needed to be replaced, and that the contract signed by your husband specifically states in paragraph 1 on page 2 that there are "No refunds on installed parts." Furthermore, paragraph 7 at the top of page 3 of our agreement states, "All fees are due whether or not optimum results are achieved. For example, we don't guarantee that all drains can be cleared or all heat pumps can be repaired." Furthermore, you say the technician says your contactor was good. However, a contactor can only be checked for continuity and 24-volts in and out, but proper function and/or an internal short in the wire spool can still exist and occurs very commonly when a transformer blows and is usually the cause of the transformer; hence why the manufacturer said to replace it. Moreover, when I asked you to see the bad wire, where on the unit the wire was located, and if we could have the contactor that you did not wanted refunded back, you stated to me over the phone that we were no longer welcome on your property. You refused to mail us the contactor, as well. Despite the fact that we have done nothing wrong and provided you our best efforts and some free service in so far as we were allowed, management decided to pay you the $169 amount that you demand in order to defuse the situation. Our acquiescence to your demand was and is in no way an admission of wrong-doing. We feel awful about not being able to help you. On 09/062013, I took an envelope containing check #5011 for $169 to our mailbox only to find your mailing of the small claims court proceeding that you had initiated. Again, in order to defuse the situation but in no way is it meant to be an admission of wrong-doing, we are sending you check #5011 for $169 plus your court costs in the amount of $60.32, check #5071. Both of these checks are endorsed Paid-In-Full Without Recourse. The went out certified to your home address on 10-10-2013. We, hereby, respectfully request that you refrain from any form of slander or public disrespect of Virginia Heating and Air, its employees, or its Principles and correct your misstatements, previously asserted to the Revdex.com. Respectfully Submitted, [redacted], Principle

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear Revdex.com, I reject Mr. [redacted]’s response as unacceptable. Mr. [redacted] continues to neglect any responsibility for his companies inadequacy. He has demonstrated no remorse for his inappropriate conduct and unprofessionalism exhibited to me as his customer. Furthermore, he is extremely dishonest and his company along with his business practices are unethical and he neglects to abide by that which is stated in his own contract. It truly is unfortunate that he is a reflection of the love of money being the root of all evil.Respectfully,[redacted]

Review: Chuck Weisman the owner, damaged my property when he and an employee were working on our AC unit. They placed part of the unit they were working on in the back of my Jeep Wrangler. When they put this metal unit inside the Jeep it scratched the paint on my doors that were laying down in the bed of the Jeep, and the tailgate was scratched as well. He offered to fix it himself, but I had this Jeep professionally painted a year ago and do not feel that having a non-professional paint it. He then offered to bring the door to a auto-body shop to have them fix it but never came by after saying he would take care of it. He would also need me to drop off the jeep to have the damage to the tailgate fixed as well.Desired Settlement: I simply want the damage he caused to my Jeep to be fixed, I do not need anything beyond that done, just to fix the deep scratches and gouges on the door and tailgate.

Business

Response:

RE: Revdex.com Case #: [redacted].We are FALSELY accused of scratching your Jeep.To Whom It May Concern:We are extremely happy that we provided a service call and solution for the repair of your failed heat pump. We werereferred to you to by your insurance company and you had a $75 copay. However, we are extremely upset and disturbedby this complaint. You accuse us of putting equipment in your open jeep (that we noted had a lot of sticks and debris in it)during a large rain storm when we encountered when we were out to repair your HVAC system. Because of the thunderstorm, we had to stop working for a few hours, and return when the rain stopped, which is exactly what we did. Your wifestates that she saw us working near your Jeep (because it occupied the minimal amount of space in your drivewaybetween your heat pump and our truck). She also stated that she did not see us put anything in your open jeep (because wedidn't do anything of the sort). Your wife confirms that we did leave parts leaning up against the side of your house. Yousaid to me if we did not do the damage, who did? Having been personally present at both of the visits to your home onthat very rainy day, I immediately was able to deny any wrong doing or, in this case, any stupid doing. We are not thatsimple as to put metal tools and equipment in your open truck despite its appearance. Needless-to-say, heat pumpcondenser units reside outside so we didn't have to consider protecting its parts from that or any other day's awfulweather. As soon as I heard of the complaint, I rushed back over to your home immediately. Although l denied anyculpability, you insisted that we caused the scratches. As a company. we see up to 30 different clients a day, 6- days aweek, and we haven't had a customer complaint in nearly 2 years. Because of how smooth, our business has been running,I wanted to do everything possible in order to try and please you, I offered to return your $75 copay. Initially, you werehappy with that. Then you bean to escalate and get irate. Because I had recently been taught by a friend how to hand-sand,paint, and thereby remove some deep scratches caused by my step-son when he used a metal brush to decorate one side ofmy fiance's car, I said I would take care of the scratches. Initially, this solution was just fine. You were going to call mewith the paint code so I could buy the correct color and various materials that I was going to need. A few days later,instead of calling with the paint codes, you called me and said the work could only be done at professional auto paintshop, and you needed to see the quote beforehand. At this time, because you repeatedly kept upping the anty, I againoffered to return your copay, and told you I, regrettably, did not feel that my company was going to be able to satisfy youbeyond the provided repair of your heat pump condenser. We are sorry about the damage to your jeep (and our businessrelationship); however, we did not scratch your vehicle.Our Sincere Regrets,CK WeismanManagement

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Businesses offer to solve my complaint was non-existent. They simply denied having caused damage to my vehicle. He also said that I became irate the evening he was here, which is also incorrect. Chuck was irate and I stayed calm, he admitted that he would fix the damage to my vehicle. The problem I had with the situation is that when it came time fix it, he wanted to do it himself. I paid to have it professionally painted, I expect to have a professional fix the damage that Chuck caused. He stated in his response that there were sticks and debris in the vehicle, I have photos showing otherwise, there was some leaves from the rainstorm, however leaves cannot scratch metal. I also have photos of the metal shavings still on the door inside the vehicle, again, leaves cannot create metal shavings. I will not accept a response from Chuck until he fixes what he damaged. He can continue to falsify his story, which is what he has done this entire time, however I will not accept it as resolved. He damaged my property, my wife witnessed it, I have photos to prove it, and he admitted fault and offered to fix it and then backtracked. He even went so far as to have me wrap my door up to keep it safe so he could pick it up and bring it to a few body shops around town. He had me get the paint code from the paint shop that custom painted it. All of this, to then just turn around and state that he did not damage it and is not going to fix it.He should not be advertising "licensed and insured". The main purpose behind the "insured" aspect is to give peace of mind to homeowners if they damage property while on the job site. However this person seems lack the integrity to fix that which he breaks while on a job site.

Regards,

I would stay away from this guy (Chuck Weisman). He's a scam artist despite what he says on his website. I think he lines up people to say good things to make him look good. When he came to my house to service my air conditioning system he didn't even check to see if my house was cooling. He just said 'oh it feels oh the hose feels kind of warm too me' and proceeded to load me down with freon. After I got hit with the freon, then he measured the air coming from my vents with his temperature tool to see the temperature and got a measurement. With nothing to gauge it from there is nothing to say whether or not I needed the freon. So the $75 fee went to well over $300. He didn't even bother checking out the system upstairs. He just asked me if it was running fine. I think he is a[redacted] and not worthy of a job. So my bottom line to you a potential customer is to stay away from this guy.

Review: On Nov. this business, run by Chuck Weisman, responded to my call to fix our furnace (Electric).. He came out to our house just before Halloween.. Mr. Weisman said it was the heating element and produced the element with a busted coil. He ordered a new one. They came back on Nov. 5 and installed the part. My bill was $728.00 (which included a 2.5% charge for using a credit card. The heater ran when they left. It lasted 5 days. The labor was $326.00, , then the was the cost of the part. Now I called him and they said they would replace the part with no charge for a new heating element.. He wanted to charge me more labor to install the part. I said I expected it to be replaced free. He was silent and left. He called me on the phone and said "You expect this part to be put in free?" I said yes. Then the conversation ended. His techs came out today with the new part. The furnace is running. I got a service bill for $326.00. I said I wanted this to be free service to the tech, I spoke with Mr. Weisman on the phone, and he said the lowest he would go for them to replace the part was $300.00. I agreed to that as the part would not be installed without my paying. I have been double billed for this work. Mr. Weisman said "I did nothing wrong." I do not believe this was handled properly in the billing. The defective part I understand, but the visit today should have been FREE and NO CHARGE. I feel I have been cheated and this business has no integrity and does not stand behind its work.Desired Settlement: I want to be billed only for the first installation, (which I have paid 326.00 for the labor. I want a refund of the 300.00 for today's visit. Also, iy has been 30 minutes since they left, and the furnace stopped putting out warm air.

Before they left, they tried to put a cover on the wire panel of the furnace, and metal hit metal and sparks flew. They may have shorted out the new heating element just today. I am very dissatisfied.

If this heater is broken by today's visit, I want a full refund of all money paid.

These people are amateurs who do not stand behind their work.

Business

Response:

On Monday, December 21, 2015, we were first notified by the Revdex.com that the second heat strip we had installed in the client's 31-YEAR-OLD ELECTRIC FURNACE had failed again. In fact, Mr. [redacted] had never called us to inform us of the failure; he simply called the Revdex.com. I question here as to whether or not Mr. [redacted] really wished to seek any resolution. I immediately called Mr. [redacted] and asked him about the furnace situation. He was mean and curt on the phone. Notable, is that the first heat strip that we installed lasted about 2 weeks before it failed. However, he stated about a week after the second heat ship was installed (and the client charged for the labor only because our parts distributor warranted the part), the furnace began to 'work sporadically. It was pointed out to Mr. [redacted] that if the Heat strip had again failed, the electric furnace would not have run at all, let alone sporadically. Furthermore, I stated that I suspected a bad Flame Roll-out Sensor or short in a wall thermostat as the culprit for the unit's sporadic operation. Nonetheless, our repair had to be performing properly or the electric furnace would not operate at all.I reiterated to Mr. [redacted], that I did not feel he should put any more money into the repair of this unit because of its age and he should strongly consider its replacement. To that end, the Mr. [redacted] was told that the company was willing to apply 100% of what he had paid us to date to a new furnace, which then completely installed would cost ONLY $1,800.00!Mr. [redacted] then stated that the company should replace the furnace for free and if we weren't willing to do so, he would be 'content with our furnace that runs sporadically.' He then hung-up the phone.Despite the client's complaint, this offer remains open because we do not want his apparent continued although 'sporadic' use of this old, possibly very dangerous and hazardous furnace on our conscience when it totally fails and they are without heat or something worse occurs.Respectfully submitted,Chuck Weisman

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] =================I read the statement from Mr, Wiseman. Mr. Wiseman is lying about what he told us. He yelled at me on the phone: "Why did you report me to the Revdex.com?|He never made any suggestions that there was another reason for the failure of the second heating element. It lasted 15 minutes after his crew installed the second one. In fact the second person of the crew with [redacted], touched the bare wires with a metal scaffold, which they could never get back into place. They left in a hurry. Then the unit failed. I turned the power off and on at the circuit breaker box. Now it runs off and on. When it does not run we use ourportable heaters.Also, Mr. Wiseman NEVER offered to give us credit for what we already paid him, toward the installation of a new furnace. That is an absolute lie. This man tells nothing but lies.I stated in our phone conversation, that I was not pleased with his work either time and that I did give him a second chance to get things right. He kept yelling on the phone, and I said""I no longer wish to have any business with you. Thank you very much. Goodbye." I then hung up the phone.

Since, I have had two encounters with him and his service, I read all of the complaints against him, and he follows a pattern of doing shoddy work, charging for visits to fix his first failed or partial repairs. I feel he is a poorly trained con-man out to bilk and cheat people out of their money. I want a full refund of all of my money from him. I disputed the original payment of $728.00 with the credit card company. When he sent his men out to replace the second heating element, I was under the impression it would be no charge for the service for this visit. I told him that before he sent his men out. He asked me: :You expect this next visit to be free?" I said yes. He walked off. Later when his men came out, they wanted $ about $332.00. I protested and they called Mr. Wiseman and reported that to him. I got on the phone with him, and he said the least he would take was $300.00. I said okay, as I felt I was being held hostage. They replaced the second heater element and it failed 15 minutes after his men left (after one of them hit a wire and caused sparks). After the failure the second time, I reported Mr. Wiseman and his company to the Revdex.com for their substandard service. I then put a block on my credit card for the original first service. I want a full refund of the $300.00 I paid for the second visit, which I feel was extorted from me. The work of Mr. Wiseman is shoddy, expensive and second rate. He is a liar as well. I want nothing further to do with Mr. Wiseman, except for a refund in full. I do not want to be contacted by him again by him for any reason.Thank you very much, [redacted]

Review: On Thursday, May 23, 2013, I checked the internet yellow pages for an HVAC contractor to come and service my residential air conditioner. I found Chuck Weisman. The yellow pages comments seemed to indicate that he was ok. I checked out his website and saw that he had a $75 Air Conditioning Servicing special which was exactly what I wanted. I called him and he said he would be at my house in the morning (Friday). Friday morning rolls around and he fails to show up. I just decided I would call someone else later. On Tuesday, May 29, 2013, Chuck Weisman, called and said he found my name and phone number and email address and was wondering what I wanted. I told him I wanted an air conditioning service. He said he would be in [redacted] in the afternoon. I was thinking 'right, sure, you'll be.' I told him to go ahead and come over. On Wednesday, May 30, 20113, Chuck Weisman, showed up at around 2:15 PM. I know the time exactly because I was putting down polyurethane on a workbench I had made. He handed me his business card and he presented himself almost like he was a scam artist. I should have trusted my gut at that moment. He immediately came into the house turned on the air conditioner and said that it feels like it is running hot. He did not use any instrumentation to verify is feelings. He went out to my outside unit felt the pipe and said one of the pipes wasn't cold enough. He connected some device with three hoses connected to a canister of freon. It looked like he might have weighed it before he started but he did not write down the start weight. After he guesstimated how much I needed; he stopped. He weighed the canister again and had trouble remember what the start weight was. Any way he figured it was around 3.2 pounds of Freon used. At the time I had no idea what the impact this would have on me. As soon as he was done with the Freon, he went back to his truck and started writing an invoice. The other worker [redacted] went inside the house to measure the vent temperatures. They measured around 65 degrees. But since we don't know the start temperature, that number is kind of irrelevant as to the before and after health of my AC system. I asked him if he was going to look at the inside unit and he asked me if it was running fine and I said yes, and he said there was no need. He didn’t even service it and he didn’t service the outside unit. He didn’t even check the filters. I told Chuck as he sat in the truck that I would go and write the check for $75 for the AC Service. He said that would not include the Freon. I said what? He presented me the invoice and the Freon added $240 to the bill. I asked him if he was serious. I told him I thought it would only be $75. I went ahead and wrote him a check for $315. They both got in the truck and drove away. I went back in the house and discovered that the house was not cooling down. The air coming out of the vents was not as cool as it was before the ‘service’ by Chuck Weisman.’ I waited and waited for the house to cool down. As I waited I was getting mad and decided to do some Internet hunting and discovered a news report that this guy was not licensed to do HVAC work and that he had his doctor’s license suspended for inappropriate behavior. My stomach just started to hurt. He did act unusual when he was here and I thought he might have been high or something. He was acting like he was in a rush. I further discovered that as of May 30, 2013, he is still not licensed as an HVAC person. Another thing that annoys me is that he did not even get my name right on the invoice. He wrote [redacted]. My name is [redacted]. As time went on during the day, I noticed my air conditioning system was cooling the house down. I had to have another HVAC person in and fix Chuck Weisman's work. It was discovered that he overcharged my AC system with Freon and it had to be bled of the excess. My AC system is now working properly. I have all the invoices and receipts detailing this work.Desired Settlement: There is nothing the Revdex.com can do for me other than to annotate this on their records as to the poor business practice and unethical behaviour of Charles K. Weisman (Chuck Weisman). He is an unlicensed HVAC tradesman working on peoples' HVAC systems and he was already convicted of this. He should be ashamed of himself. I do not require settlement because I stopped payment on my check. I do NOT want him to communicate with me at all, except through the Revdex.com. He is a slime ball.

Business

Response:

Virginia Plumbing, Heating and Air was called to provide a $75 Spring AC Tune-Up/Clean-Up, a 45- 60 minute service for which we regularly charge $125. When the technician arrived, he reports that the client and his friend stated that the AC system had been serviced numerous times in the last year or two by a few different companies and that the companies always had to add freon. Furthermore, when they tried to turn the AC system on the day prior to our service call, the system did not cool properly. The technician cleaned the out door coil, checked and tightened all wires and contacts, and tested the capacitor and contactor to be operating within all normal limits, but the system did not start-up. The application of computer digital gauges revealed low freon. The technician explained to the client that the compressor has a low pressure shut-off in order to protect itself when freon levels get to low to operate safely. At this point of the service call, the client was informed that we were moving outside what a $75 Spring AC Tune-Up/Clean-Up consisted of, and that there could be additional labor charges. The client was upset to hear that AC was needed. Before completing the service receipt, the client requested no further labor charge beyond the $75 Spring AC Tune-Up/Clean-Up fee, and the technician said OK, thereby saving the client approximately $45. Lastly, a digital electronic scale, which weighs to 1/100th of a pound is used on every truck every day to show the initial weight and the final weight of 3.2# of R-22 freon, in this case, for which the client was only charged for three pounds. The technician was very fair and respectful throughout the entire air conditioning repair job process. We are very sorry that the client's system has a freon leak that required freon to be replaced. We asked the client if we could provide a $39 flourescent leak dye test, but were declined. Furthermore, we wish we didn't have to charge $80 per pound of R-22. However, we know of competitors selling Freon for $100 per pound. Needless-to-say, the addition of Freon and any significant repairs beyond those listed in paragraph one are not included in our $75 Spring AC Tune-Up/Clean-Up. Lastly, we respectfully request that all unsubstantiated derogatory statements made by the client in his initial report be stricken. The technician reports prior to leaving the client's [redacted] home after adding freon to the AC system and cleaning the outdoor coil, contacts, etc., he showed the client the cold air return temperature was already down to 65 degrees Fahrenheit per his hand-held infrared thermometer. Furthermore, the technician reports that he showed the client that the cold air service was blowing about 15 degrees cooler than the temps at the cold air return, which is a quick way to know whether or not the system is operating optimally. Before we left, the client was very happy with the service provided, had no problem paying us for the $315 service call and 3.2 pounds of freon. Unfortunately, since we never received a complaint from this client, but only a stop payment on the check that the client remitted without reservation, we believe this client is abusing the Revdex.com process in order to somehow substantiate his arbitrary desire to stop payment on their personal check without reason, nor justification. In light of our time and best efforts as noted above, Virginia Plumbing, Heating and Air respectfully request this case be closed noting satisfaction of our contract with the client. Thank you, Donald Hoover, partner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response provided by the business is full of falsehoods. I will detail the problems with the statement provided by Donnie Hoover; who by the way was not the person who messed up my system. It was Charles K. Weisman, an unlicensed contractor, against whom I have filed a complaint with the DPOR. He states I was with a friend. I was alone. He states that I said I had my system looked at numerous times in the past year or two. I actually told them I hadn't had it serviced since I had bought my house five years ago. He claims they did some cleaning and tightening of wires and contacts and that my system did not start up. Both my indoor and outdoor systems were working perfectly on their arrival. They did not use computerized digital gauges. They used analog gauges. He states they applied a computerized digital gauge to my AC System. They did not such thing. They also did not offer a leak dye test. Further, they did not even look at my indoor unit. The technician measured the temperature of the air right after they added the unneeded Freon. They did not measure the temperature of the air before adding the Freon. How can they say there was a 15 degrees differential? Later after my system started to fail to cool, I knew they messed it up and I had to have another AC repairman come out. That person verified they overcharged my system by over three pounds of Freon. In other words, I did not need the Freon at all. There was a reason why I stopped payment on the check. Charles Weisman added Freon to my AC system and it did not need it. He did not do any cleaning to my system. He did nothing but add Freon without checking anything else out. As for being happy when they left, I was not happy. I was disgruntled because I felt like they lied to me. In fact they did lie to me and they continue to lie to me. My original statement stands. I know I am right about this because I had a competent licensed HVAC technician come to my house and repair the work done by these people. They verified that nothing was wrong with my system. All I wanted was a tune-up and I got a whole lot more from them. Do not do business with these people. They will mess up your systems. Regards,[redacted]

Business

Response:

To Whom It May Concern: Virginia Heating and Air was called to provide a $75 Spring AC Tune-Up/Clean-Up, a 45-60 minute service promotion, for which we regularly charge $125. When the technician arrived, he reports that the client and his friend stated that the AC system had been serviced numerous times in the last year or two by a few different companies and that the companies always had to add freon. Furthermore, when they tried to turn the AC system on the day prior to our service call, the system did not cool properly. The technician cleaned the out door coil, checked and tightened all wires and contacts, and tested the capacitor and contactor to be operating within all normal limits, but the system did not start-up. The application of computer digital gauges revealed low R- 22 freon. The technician explained to the client that the compressor has a low pressure shut-off in place in order to protect itself when freon levels get to low for the HVAC unit to operate safely. At this point of the service call, the client was informed that the service call was moving outside what a $75 Spring AC Tune-Up/Clean-Up consisted of, and that there could be some all-be-it minor but additional labor charges. The client was upset to hear that additional freon was needed. Before completing the service receipt, the client requested no further labor charge beyond the $75 Spring AC Tune-Up/Clean-Up fee, and the technician said OK, thereby saving the client approximately $45. Lastly, a digital electronic scale, which weighs to 1/100th of a pound is used on every truck every day to show the initial weight and the final weight of the can of freon, and in this specific case revealed a difference of 3.2# of R-22 freon. The client asked for a discount on Freon and; therefore, was only charged for three pounds- a $16 discount. The technician was very fair and respectful throughout the entire air conditioning repair job process. We are very sorry that the client's system has a freon leak that required freon to be replaced. We asked the client if we could provide a $39 flourescent leak dye test, but were declined. We also asked the client if he wished to forgo the leak test and have us only install coil sealant (similar to what is added to a leaky automobile radiator) for $100 (cost $58), but were also declined. We wish we didn't have to charge $80 per pound ofR-22, but the price of R22 has literally doubled over the last year so as to discourage its use. However, we know of competitors selling Freon for $100 - $120 per pound. Needless-to-say, the addition of Freon and any significant repairs beyond those listed in paragraph one are not included in our $75 Spring AC Tune-Up/Clean-Up. All of this was explained in depth to the client. The technician reports prior to leaving the client's Waynesboro home after adding freon to the AC system and cleaning the outdoor coil, contacts, etc., he showed the client the cold air return temperature was already down to 65 degrees Fahrenheit per his hand-held infrared thermometer. Measuring the cold-air return temperature is a very good indication of the ambient temperature of general area served by that thermostat and cold-air return. Furthermore, the technician reports that he showed the client that the service was blowing about 15 degrees cooler than the temperature at the cold air return. In summary, before we left the client's home was cooling optimally, but the HVAC system probably had a leak. This was all discussed with the client in depth as he was very attentive and involved during the entire service call. We completed what we were asked to do, we provided freon where freon was needed, thereby producing cold-air return temperature of 65 degrees and a service register temperature 15 degree below that; which is considered optimal cooling and, at these particular temperatures, well below what is considered by most as comfortable. With the $60 in discounts, the client seemed happy with the service provided, and had no reservations about paying the $315 service call charge ($75 + $240 [3 x 80]). Unfortunately, since we never received a complaint from this client after we left his home, but only a stop payment on the client's check, we believe this client is abusing the process in order to somehow substantiate his arbitrary desire to stop payment on his personal check without reason, nor justification. In closing, we want to please every client and feel we have done everything within our capability to do so. We are sorry about the price of freon, but we have done nothing wrong and everything we did or did not do was discussed with the client as the service call progressed. In light of our best efforts as noted herein, Virginia Heating and Air respectfully request this case be closed noting satisfaction of our contract with the client. Thank you, Donald Hoover, partner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is simply a reiteration of the last response the business provided. There is nothing new that I have to add except for the following: My complaint against Charles K. Weisman and this company resulted in a criminal action against them by the State of Virginia. It is going to trial because they were acting without a license to do HVAC work. It is proof that they are incompetent and should not be doing air conditioning repairs especially when they make up stuff like in this response. I might add this is the second criminal action against the Charles Weisman of Donnie Hoover's company. My HVAC system never had a leak and it was in perfect working order. It never needed Freon. They invented this so they could gouge me by charging for unnecessary repairs and charges. I had a reputable and properly licensed HVAC contractor come to my house to very next day and verify that my system is fine and that there is no leak. I also had the reputable and properly licensed HVAC contractor state that Charles Weisman put too much Freon into my HVAC. I was fortunate that the excess was bled off before permanent damage was done. That is why I stopped payment on my check. I further challenge anyone with any concerns about this to Google Charles K. Weisman and check out his history. Check out DPOR website and check his lack of contractor status and check out Donnie Hoover's currently expired license. Ask yourself, why? Ask yourself, do you really want them in your house working on your expensive HVAC system? I wouldn't. Regards, [redacted]

Absolutely the worst business transaction of my life. I live in Richmond and have a home in Massanutten. A boiler needed to be replaced. I met [redacted] at my home for an estimate to have a boiler replaced. It was an absolute nightmare from that moment on. He not only would not let me cancel my order but proceeded to put the wrong boiler in my home. I can not prove this but when I refused to pay the last 100$ he took the keys to the house and shut the water off to the boiler to cause more damage. This man is UNPROFESSIONAL TO THE END. I warn every one I know and talk to not to use [redacted] AS YOUR PLUMBER. He comes off knowledgeable but is dumb as bricks when it comes to plumbing. PLEASE, FOR YOUR OWN SANITY, do not use Va plumbing and heating.

Review: I [redacted] haired Virginia Plumbing, Heating and Air Conditioning [redacted]) (Mr. [redacted]) for installing a new heat pump and also move one of my existing unit behind my garage. According to the contract Mr. [redacted] was responsible for all parts and labor, as well as making sour that both units are running properly. About 4 weeks ago he install and move the unit and with out checking that both units are running properly collect his money (in cash) and left. It was pleasant last few weeks until day before yesterday I turn the new unit on and it was not working, so I try to call Mr. [redacted] and inform him about the problem, but he was telling me that he charge me for part and labor and when I insisted him and telling him that I turn the unit first time and it is not working, He said that he is done and if I am not paying him the money he is not coming. So I call Revdex.com and inform them about this issue and request them to help me resolve this as soon as possible. ThanksDesired Settlement: Attached the copy of the contract. Virginia Plumbing, Heating and Cooling (contractor) will provide the following equipment and service inclusive of all labor and materials: Move Payne (Sears) 410a Heat Pump from within newly installed garage to directly behind it. - Move pad to directly behind new garage. Extend and replace in-line drying filter and line set as needed. Move Disconnect as per VA HVAC code. Provide Seasonal Maintenance, Clean, Check and Charge split Heat Pump and Air Handler system. Replace Air Handler Drain Pan Water Alert Alarm. Remove and Replace inefficient 1.5 Ton York R22 split system with New 95% efficient 2 Ton 13 SEER R-410a Goodman* Heat Pump and Air Handler HVAC Split system unit. - Move pad to directly behind new garage. Fabricate and retrofit New Plenum for return and forced air sides of air handler. New Line set and In-Line Filter. Move Disconnect as per VA HVAC code. Charge Unit with Refrigerant 410a. Remove old heat p

Consumer

Response:

[redacted] HVAC Installation QuoteVirginia Plumbing, Heating and Cooling (contractor) will provide the following equipment and service inclusive of all labor and materials:Move Payne (Sears) 410a Heat Pump from within newly installed garage to directly behind it. - Move pad to directly behind new garage. Extend and replace in-line drying filter and line set as needed. Move Disconnect as per VA HVAC code. Provide Seasonal Maintenance, Clean, Check and Charge split Heat Pump and Air Handler system. Replace Air Handler Drain Pan Water Alert Alarm. Remove and Replace inefficient 1.5 Ton York R22 split system with New 95% efficient 2 Ton 13 SEER R-410a [redacted] Heat Pump and Air Handler HVAC Split system unit. - Move pad to directly behind new garage. Fabricate and retrofit New Plenum for return and forced air sides of air handler. New Line set and In-Line Filter. Move Disconnect as per VA HVAC code. Charge Unit with Refrigerant 410a. Remove old heat pump and air handler from premise. Replace air handler drain pan water alert alarm.*Factory Warranty per [redacted]xas. We will register unit with [redacted] on Owner's behalf.Our warranty covers parts and labor for 18 months. Includes: All duct work fabrication, parts and Labor to complete;All Low Voltage wiring and thermostats hooked-up to new and existing units.New units vented per code.Expected job time: 1.5 days

Business

Response:

Virginia Plumbing, Heating and Air installed a new Heat Pump 410A heating and cooling system on 4/7/2013. The system's heating and cooling system proved out fine prior to our leaving and collecting the client's full payment. The client called back about 6 weeks later complaining that the system was not cooling adequately and that he wanted a new fully-programmable 8000 Series Honeywell Thermostat for free. Regarding the thermostat, we apologized noting that the client specifically did not want me to include replacing the thermostat if it was not required. In any case, our regular price is $250 to supply and install a new fully-programmable 8000 Series Honeywell Thermostat; however, he declined our special offer of $200. We did find a bad suction line shrader valve and replaced Freon as was needed under our warranty free to the client, despite the fact that our contract specifically states that Freon is never covered under any warranty, a hundred dollar savings to the client. The client was very happy when we left. On July 11, 2013, the client called our office to state that his attic drain pan was over-flowing on to his living room ceiling. [redacted] responded on 7/12/2013 to find the condensate line to be clogged and that the Drain pan had shifted slightly. [redacted] vacuumed out the drain pan and blew insulation out the condensate line with our compressor. We noted to the client at the time of installation back in early April that the extra 2 feet of blown-in attic insulation was going to be a curse to the condensate drain system causing frequent clogs. We reiterated this to the client again at this visit. Every time we have been out to instal and/or service his attic unit, we have pushed large amounts of the over zealously-applied insulation away from the attic air handler. We have also recommended to the client that the air handler be "wrapped from the pan up in screen in such away as to allow access to the unit but preclude the collection of blown-in insulation in the drain pan. Also, while removing the old attic air handler on 4/7/2013 in order to install the new 410A Heat Pump System and attic horizontal-flow Air Handler, we also pulled the "custom-made" aluminum, non-weight bearing drain pan as well; it had "pleated box corners," but no apparent leaks. In the client's driveway when we replaced the indoor air handler, we poured water into the drain pan, found no leaks and re-installed it at the customer's request, which was contrary to our advice to change the drain pan to one of a proper weight-bearing type, for which we would have charged only $50 at that time. The client was happy when we left. On 7/15/2013, [redacted] again responded to a clogged Condensation Line complaint to see the "custom aluminum drain pan" had again shifted causing improper condensation line pitch. [redacted] adjusted and shimmed the flimsy, non-weight bearing aluminum drain pan, re-pitched and added drain line support-strapping to the condensate drain line, blew-out the Condensate line with our compressor, and also installed a Unit Shut-off over-ride switch on the drain pan, which would shut-off the unit before the drain pan overflowed, but not if it leaked. This over-flow switch was offered at the time of contracting the new installation, but was a $25 option that they chose against. The client agreed to pay $35 for the materials, but not the 3 hours of labor in their attic, despite no fault of ours. In light of the flimsy aluminum drain pan, a condensate line pump was also offered to the client for $90 (parts and labor), but the client also declined this recommendation. The client was satisfied when we left. On 07/23/2013, [redacted] again responded to a clogged Attic Condensation Line call. The condensation line pitch was fine, the automatic, override shut-off drain pan switch functioned properly. [redacted] blew-out the Condensate line with our compressor and left ... 40 minute service .... No charge to the client. The client was satisfied when we left. All of the above extra services have been provided to this client at no charge. Virginia Plumbing, Heating and Air has gone above and beyond the call of duty and tried very hard to satisfy this client. Despite our recommendations and cheapest pricing to the client to replace the drain pan for $50, install screen so as to protect the drain pan from collecting insulation, and to install a condensate line pump for $90, we have not been able to provide a better long-term cure to the clients condensation leak problem. However, we have provided significant free labor, our best efforts and recommendations at no charge to the client. In light of our time and best efforts as noted above, we respectfully request this case be closed noting at least short-term satisfaction (of this unjustified complaint) was provided to the client at no charge on numerous different occasions. Thank you, Donald Hoover, partner V A Plumbing, Heating and Air

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Review: This company came to my business to fix a backflow prevention valve. A few days later I got a bill for $895.00 with very little explanation of how the costs were calculated. I called the business and spoke to Chuck and asked for him to "break down" the $895 into its' billable parts. Instead of doing that, he offered me a price reduction to $795.00.I explained to Chuck, that I was not disputing the price, but simply wanted to understand how it was calculated so I could decide if I should call another plumber for future jobs. He started to get rude and refused to tell me.Eventually he explained that if he broke the invoice down for me, it would likely cost me more because he did not charge me tax. That sounds illegal. Also, he said if he actually thought about the job more carefully, he would likely find other things to bill us for, thus, making our bill higher. Chuck, obviously, concluded at some point, that $895.00 was appropriate for the work done. Why would it be more if I asked for the components of his conclusion?What kind of business makes up a price and refuses to explain how the cost is calculated? Moreover, why did he reduce the price immediately even though I never asked for a price reduction? I believe the answer to those questions is because he overcharged my business. Once he suspected I was questioning the total, he reduced the price to attempt to make the problem go away. I hope others do not use this business because I feel like their business practices are unethical and potentially illegal. Why would he not charge me tax if he billed me as one massive item, but tax me if he broke the invoice into separate components (labor, parts, fuel...etc).Desired Settlement: I would like someone to investigate to make sure this business is meeting its tax obligations and not doing illegal practices.Obviously I would like an invoice that explains the total, but I was told that I would be charged more for such an invoice.

Business

Response:

We regret that this inappropriate and unnecessary Revdex.com complaint has not been answered in a more timely fashion. However, each of the partners referenced above are completely dismayed by the filing of this meaningless and worthless complaint that is nothing more than a complete abuse and misuse of the Revdex.com system (which we do respect and appreciate). This statement is based on the following:

Replacement of a Commercial Dual Check Valve Backflow Preventer (CDCVBFP) was provided to Mr. [redacted]'s [redacted] on 1/11/2014. [redacted] required a new CDCVBFP because the current unit had frozen and burst a large split in its brass body. This problem occurred because the building's utility room, which is located in the comer of a very large cinder block building and the room itself has cinder block walls and has access to the outside only, has a small room gas space heater suspended from the ceiling that was broken. It should be noted that the quality of our service was never questioned and no complaint was filed until the complainant received an invoice about which he thoroughly questioned us prior to consenting to the replacement of the CDCVBFP. When Mr. [redacted] called and requested a break down of our price, it was reiterated to Mr. [redacted] that he was initially and always told the job would cost between $895 and $1295.00. I reiterate that Mr. [redacted] was told a price range, not an hourly rate. Not only did Mr. [redacted] know only a price range of what to expect the job to cost, his price was at the bottom of the quoted range. Mr. [redacted] knew the price range; we agreed. We ordered the CDCVBFP and installed it a few days later on 01/11/2014.

When Mr. [redacted] called our office and spoke with me, taxes were never discussed, except that all taxes were included and there were no additional charges that he would see. Mr. [redacted] was referring to the fact that he had never been billed for the 45 minute emergency service call that he requested sometime between 4 and 5 in the morning and to which myself and another technician responded at 8:30 AM. Mr. [redacted] also asked us to fix the space heater, we told him we could bypass a sensor switch in order to provide heat on a short-term emergency basis while we pulled and ordered the required switch. We never understood why Mr. [redacted] did not allow us to order the switch. It was explained to Mr. [redacted] that an Emergency service for 2 technicians would have been invoiced at time-and-a-half and cost him in excess of $250 for the diagnostic emergency service call had it not been overlooked and invoiced. This is when Mr. [redacted] started to get defensive. I also told Mr. [redacted] that the company had never before installed a CDCVBFP for less than $895, but would gladly accept $795 all the same including the oversight of the $250. When he hung up the phone, he was very happy and I thought I had saved a customer.

In fact, we installed the CDCVBFP on 1/11/2014, Mr. [redacted] filed this complaint on 1/16/2014, and then called us back on 1/20/2014 to install another CDCVBFP because the one we had installed had "burst a leak in the exact same place" ... because "the suspended gas heater had not yet been fixed." We told Mr. [redacted] that we would order a new CDCVBFP and install it in 2 - 3 days as soon as it came in. We presented to [redacted] in Harrisonburg VA to install a new CDCVBFP on Thursday 1/23/2014 to install the new CDCVBFP, to find Mr. [redacted] had called another company without cancelling his order with us. Hence, we suffered a $25 restocking fee (which is less than their normal 15% restocking fee on all special ordered parts) and Mr. [redacted] wasn't invoiced for the requested return visit nor the restocking fee, but his invoice # [redacted] stands at $795.00, instead of $895 ... That is, despite this complaint, which is not quality-related and had no way or reason to ever foresee this complaint, and for which we have absolutely no compelling reason to continue to provide the discount instead of revoking it, we will stand-by the agreement that had provided him resolution during our phone call and standby our price of $795.00, but it is 45 days past due and collecting statutory Interest at 2% per month non-compounded.

Lastly, I have spoken with 2 other local plumbers, Mr. [redacted] and Mr. [redacted], who both said we "under invoiced this client by hundreds of dollars!" We hereby respectfully request that this "complaint" be closed noting that we did nothing wrong or in appropriate and have provided a $100 reconciliation that was not due to any wrong doing, but only an attempt to save a client relationship, everyone of which we highly value.

Respectfully Submitted,

Donnie Hoover

Chuck Weisman

Review: Showed up and told me sump pump was broken and its 75$ for the visit...I Asked if they could install a new one.1 (charged)hour later he returned with the sump pump but no basin to install it in.Not wanting to pay 22$ per 15 minutes to wait for another trip to [redacted] I opted to let them hook up the new pump and go find my own basin and finish the job myself.Saw the pump in [redacted] (right next to the basins)for half what I was charged for it (the 100% markup was not mentioned).Called Chuck to discuss this and was treated rudely. As I attempted to explain my issue with the work done he continually interrupted me. I was told in sarcastic tones how great it was to work for me and so on. He did not want to hear what I had to say. Kept talking over me telling me what a good deal I got and that I should have read the contract. Regardless of the markup issue why was the basin not purchased with the pump? I literally could not get a word in that he would listen to without telling me how it was my fault. Never in a professional business have I dealt with someone this rude. I have an interesting voice mail,which I would be happy to share with anyone who is interested,saved that he left me as well about how if I slander him online I will be contacted by his lawyers! This voice mail was left after I informed him that if he was going to be rude to me then I would be posting a negative review about this. Chuck's (the owner) behavior on the phone was unacceptable when all I wanted to do was voice a concern.Desired Settlement: I simply want people to know what kind of person they will be dealing with if they decide to go with this company.

Business

Response:

Virginia Plumbing, Heating and Air installed a new replacement sump pump Saturday morning the same day the client requested service. Our contract with the client very clearly states that we mark-up any materials we supply 100 %, which is standard for the industry. The technician offered the client to purchase a basin which was missing in addition to the pump, which had failed. The client requested that the technician only purchase and install the pump, opting not to pay our mark-up on the basin. The technician even offered to allow the client to pay by credit card over the phone that Saturday morning at [redacted]. When the technician returned with the pump the client was noticeably upset. The technician dug out the pump's natural basin hole in the crawl space at the client's request prior to installing the new pump on a few bricks in the basin. The client was never asked to install his own pump basin; that is what we do! It would have taken 60 - 90 minutes to install the basin. The client states in his complaint that he wished to avoid our mark-up on the basin and install it himself later. He was very open about wanting the least expensive replacement option. Installing a sump pump basin where no basin formally existed is quite a job and usually more than most homeowner's are able to undertake and was explained accordingly to the client. This is truly what the client is upset about, not any poor workmanship by us. Lastly, the client is correct that the technician stated that we have never installed sump pump (without a basin) on a Saturday morning for under $400 (all parts and labor included.) We really feel like we were very fair and respectful throughout the entire job process. We respectfully request that all unsubstantiated derogatory statements made by the client in his initial report be stricken. The technician reports that when he left the client's Lexington home after purchasing and changing-out his failed sump pump, providing same-day Saturday service and proving the pump operated properly and automatically, that Mr. [redacted] was very happy with the service provided (before he undertook and realized the difficulty of installing a sump basin himself). In light of our time and best efforts as noted above, Virginia Plumbing, Heating and Air respectfully request this case be closed noting satisfaction of our contract with the client. Thank you, Donald Hoover, partner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is completely unacceptable as it contains multiple lies. I will list the incorrect quote (in quotation marks) issued by Donald Hoover followed by what actually happened. "Virginia Plumbing, Heating and Air installed a new replacement sump pump Saturday morning the same day the client requested service" That is a flat out lie.I was told that I would be seen on Friday. I waited an entire day without response from Virginia Plumbing. I called them that evening to see what was going on and was told that he had gotten busy and he would see me tomorrow. I do not even have a problem with that but for some reason Virginia Plumbing feels the need to bring that lie into their story. "The technician offered the client to purchase a basin which was missing in addition to the pump, which had failed. The client requested that the technician only purchase and install the pump, opting not to pay our mark-up on the basin. The technician even offered to allow the client to pay by credit card over the phone that Saturday morning at [redacted]. When the technician returned with the pump the client was noticeably upset." The technician never offered to buy a basin untill after he returned with the sump pump only. Considering the 1.5 hours ( charged ) he was gone once already, at that point I said I would just finish the job myself. If I was "noticeably upset" it would have been simply because the job was not happening in a professional manner. I was never actually upset untill I spoke with the owner of the company on the phone and was treated terribly. This was later in the day after the technician had left. Furthermore, I was never offered to pay anything by credit card at [redacted]. I was not even contacted from [redacted] at all, which if necessary, could be proven through my phone records. I did have to give the technician directions to [redacted] though. "The technician dug out the pump's natural basin hole in the crawl space at the client's request prior to installing the new pump on a few bricks in the basin" First of all there were no bricks under the house. The pump was never set up, just taken out of the box and put together. So the pump was never technically "installed". How exactly would a pump operate without a basin and sitting on a couple of bricks anyway? "Installing a sump pump basin where no basin formally existed is quite a job and usually more than most homeowner's are able to undertake and was explained accordingly to the client" Actually there was a basin already there. I do not believe that sticking a basin in a hole and setting a pump in there is a job most people can not do. Once again I do not even care about this part but I just would like to point out how often Virginia Plumbing feels like they need to lie in this response. "This is truly what the client is upset about, not any poor workmanship by us." What I am upset about and I stated this very clearly already is the unprofessional and outstandingly rude behavior by the owner of the company. If you re read my initial Revdex.com complaint that is all stated there. So the accurate quote would be "unprofessional workmanship from a company that charges clients proffessional rates". "The technician reports that when he left the client's Lexington home after purchasing and changing-out his failed sump pump, providing same-day Saturday service and proving the pump operated properly and automatically, that Mr. [redacted] was very happy with the service provided (before he undertook and realized the difficulty of installing a sump basin himself). " Was not same day service. Installing the basin myself was as simple as simple gets I set a basin in a hole...Believe me when I say that setting a bucket in a hole was the least of my problems that day. Please call me if you have any questions at all. My number again is [redacted]. Sincerely,[redacted]

Stay far away from this guy!! Complete scam artist. He showed up to work on my freezer, did not do any tests. All he said was its running hot and needs Freon, but he would have to come back out the next day. He came back and put Freon in, but the freezer temp did not drop. Chuck was here maybe an hour over two days and charged me 509.00 dollars. I had to call a REAL repair man later that day to fix the freezer properly. A valve was bad and all the Freon would have run out anyway. Chuck did not attempt to fix this issue....DO NOT USE THIS COMPANY!!

Review: In our initial agreement with [redacted] the owner, what myself and my husband had understood the entire job would be $3900 including materials. The job was supposed to be completed in a few days. His words were three tops. He claimed he had a whole crew, a generator, and the tools to get it completed. This was the second week in July. As of August 16th, a whole month later the job was not completed. There were many things left undone or not done correctly. I will break everything down accordingly- The agreement was the total cost of the job, again, was $3,900 including materials which decided to purchase for [redacted] (owner). The agreement included a concrete block wall to fill an interior window to block the moister from getting into the other room. We bought the supplies.NOT FINISHED. Dryer vent installed to the outside. NOT DONE. Bath vents installed in the ceiling, including wiring and pipes.NOT DONE. Putting together and installing the showers. NOT DONE. Then there are the things done incorrectly. The toilet was broken by [redacted]. New toilet purchased by us. [redacted] installed it crooked and too close to the wall so WE had to cut the wall away. He kept claiming he could not finish till we picked up the tank gasket for the toilet. IT WAS IN THE TANK!!!! He spilt liquid nails on the shower base. It's $370 to replace the base because there is nothing that can remove liquid nails off the shower base. The pipe to the toilet was concreted half in half out of the floor. Also not to code. The kitchen sink faucet was not on correctly so it leaked all under the counter. To top everything off, [redacted] blamed us for his workers quitting. Called my husband screamed at him and demanded $2500 immediately, claimed the job was 80% finished when it was at best 50% and not done well. When we have showed photos to the people at [redacted] they have LAUGHED at the work. He is demanding $3,900 and now he is threatening us with court. We mistakenly already gave him $500.Desired Settlement: We want no further contact from [redacted]. Since this matter has occurred we looked him up on several sites. I am very dismayed at what I found. He has nothing but complaints. They are all very similar to ours. We had trusted him to do a good job and I guess shame on us for being trusting. I do believe with all the negative complaints he should not be allowed to be licensed. One person complaining is a miscommunication.. but all the complaints I have found... That is bad business.