Virginia Property Insurance Association

Ever since we signed up for our VPIA homeowner's policy, we have been under constant harassment, multiple times per yearI have never made one claim Declared chickens? CancelledHad to get rid of chickens Secured single goat? CancelledHave to get rid of him now Declared professionally-installed woodstove for secondary heat? Oh my gosh, don't even think such a thingCancelledHad to bring in site engineers to verify measurements, to the inch, of all dimensions, clearances, etc Deck on the back of house with removeable hand rail? Well, they snuck onto my property and took pictures behind my house while we were gone at workCancelled This company is a high-maintenance disasterKeep shoppingAfter three years of this disaster, I'm calling my insurance broker Monday to drop these clowns

To whom it may concern: Virginia Property Insurance Association will contact the insured directly due to privacy issues Please let me know if you have any further questionsThanks

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] They have never contacted me at all to resolve this issue

Due to privacy provisions, we will respond directly with our policyholderThanks,***

We will respond directly to the consumer, we are unable to respond through the Revdex.com due to privacy concerns

I am researching the authorization that was provided to confirm what information I am able to release to the Revdex.com. If I understand the insured's concern is that we never responded to his inquiry. A letter was mailed directly to the insured on 12/6/2016. Another copy will be placed in the mail to him todayIf this is not the concern, please let me know
Susan

I am researching the authorization that was provided to confirm what information I am able to release to the Revdex.com. If I understand the insured's concern is that we never responded to his inquiry. A letter was mailed directly to the insured on 12/6/2016. Another copy will be placed in the mail to him todayIf this is not the concern, please let me know. Susan

Due to privacy provisions, we will respond directly with our policyholder
Thanks,***

To Whom it May Concern,
Due to privacy concerns, the Association will respond directly to the individual
Thanks,
*** ***

Ever since we signed up for our VPIA homeowner's policy, we have been under constant harassment, multiple times per year. I have never made one claim.
Declared chickens? Cancelled. Had to get rid of chickens.
Secured single goat? Cancelled. Have to get rid of him now.
Declared professionally-installed woodstove for secondary heat? Oh my gosh, don't even think such a thing. Cancelled. Had to bring in site engineers to verify measurements, to the inch, of all dimensions, clearances, etc.
Deck on the back of house with removeable hand rail? Well, they snuck onto my property and took pictures behind my house while we were gone at work. Cancelled.
This company is a high-maintenance disaster. Keep shopping. After three years of this disaster, I'm calling my insurance broker Monday to drop these clowns.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They have never contacted me at all to resolve this issue.

To whom it may concern: Virginia Property Insurance Association will contact the insured directly due to privacy issues.  Please let me know if you have any further questions. Thanks.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have read the response from the business and find it completely unsatisfactory as the Insurance Agent was also unable to make a payment on my behalf again, using three different search engines. So at this point, it is not an Operator error but more of a website issue also, the business is completely at fault since on the paperwork I received, it clearly states that I am able to make a payment via the website (which I cannot) nor do they accept payments over the phone or was I able to speak to a Representative regarding a payment. Due to all of the inconvenience, I have decided to go with another company for my Homeowners Insurance.
Regards,
[redacted]

My experience with Virginia Property Insurance was a 100% negative. I could write a whole page about how ridiculous this company is, but to be honest, its not worth it. Suffice it to say that these people are unprofessional at best - criminal at worst. I would never, ever, under any circumstances, recommend doing business with these [redacted].

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They have never contacted me at all to resolve this issue.

We will respond directly to the consumer, we are unable to respond through the Revdex.com due to privacy concerns.

Due to privacy provisions, we will respond directly with our policyholder. Thanks,[redacted]

The Virginia Property Insurance Association works directly with customers regarding complaints or concerns due to privacy issues.  The compliant noted in this email is related to our website and not policy related. The Association accepts credit card payments and checking account payments via...

our website.  Over 170 credit card payments alone have been received in the month of March via our website.  The system does daily maintenance from 8:00 p.m. to 9:00 p.m. EST, during which time payments may not be made.  Please feel free to call our office with questions or concerns.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]They are still not willing to pay for the hole that THEY  told me to put in my floor so they could see the damage. 
Regards,
[redacted]

Review: They gave me only a week notice before trying to cancel my rental property insurance policy for vacancy when the property was in fact occupied, almost 3 months before policy expiration. Once I proved occupancy, they sent me a bill for an extra $147 for current policy. Current policy was paid in full at last bill, November 2015. I find it poor business practice to increase a rate during the effective policy!Desired Settlement: For them to know not everyone will take their crap. I have already found a new insurance company and have zero desire to do business with VPI ever again.

Business

Response:

Due to privacy provisions, we will respond directly with our policyholder. Thanks,[redacted]