Virginia Restoration Services

I have lost track of Mrs [redacted] info in the process of simultaneously working on large commercial jobs I would love to address the issues and fix them on her job I have emailed and left a message to schedule an appointment with no response.im very sorry for the delay and the inconvenience this may have caused themthanksjesse

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI am thankful that the business did return to redo the work However, I am displeased that it literally took attempts to make the correction and outside intervention to get the work repaired on a satisfactory level I consider this complaint resolvedIf the company does not up hold the warranty agreement on repair as promised, I can get back to you at: [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the detailed response from VRS, it comes from someone who was never involved in any of the interactions between me and the companyThe respondent is relying on the anecdotal information from his employees who have mischaracterized and flatly lied about the circumstances and the exchanges between usThe facts are very clear and the most apparent fact is that this is a company that refuses to allow any customer to be right, but instead is willing to trash a customer to maintain a posture with an insurance company My company is a service company and I have 40+ years dealing with clients and have never in my professional life encountered any organization less respectful of a customer as I have in my experience with VRS.By refusing to accept any responsibility for their lack of performance and culpability in the difficulty involved in settling the claim, they have simply confirmed my original complaintI again point out that when we were able to collect payment from the cable company, I invited VRS to complete their workThey refused and were paid immediately for work completed and billedI fulfilled my side of this bargainThey did not
Regards,
*** ***

Revdex.com spoke with the business this customer has been refunded

Revdex.com spoke with the businessThis job has been repair and resolved for the customer

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

The business reached out to Revdex.com and sated that this was been resolved directly with the customer

Hello I received a letter of a client complaint about the quality of the job they got. I've been so busy I haven't gotten back over to touch up the job. I contacted the client by
email Sunday evening to let him know I will make job right and apologize for the delayI haven't received a response.Thanks*** ***
***
*** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am thankful that the business did return to redo the work.  However, I am displeased that it literally took 3 attempts to make the correction and outside intervention to get the work repaired on a satisfactory level.  I consider this complaint resolved. If the company does not up hold the warranty agreement on repair as promised, I can get back to you at: [redacted]
Regards,
[redacted]

Hello [redacted]
The email generated by my complaint got results. ...

Mr Harnish contacted me, repaired my tub to my approval and charged me nothing.  I wish to mark my complaint as resolved to owner's satisfaction.
Thanks for your efforts!!!
Best,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am thankful that the business did return to redo the work.  However, I am displeased that it literally took 3 attempts to make the correction and outside intervention to get the work repaired on a satisfactory level.  I consider this complaint resolved. If the company does not up hold the warranty agreement on repair as promised, I can get back to you at: [redacted]
Regards,
[redacted]

I have lost track of Mrs. [redacted] info in the process of simultaneously working on 2 large commercial jobs.  I would love to address the issues and fix them on her job.  I have emailed and left a message to schedule an appointment with no response.
im very sorry for the delay and...

the inconvenience this may have caused themthanks
jesse
vrs

I have lost track of Mrs. [redacted] info in the process of simultaneously working on 2 large commercial jobs.  I would love to address the issues and fix them on her job.  I have emailed and left a message to schedule an appointment with no response.im very sorry for the delay and the...

inconvenience this may have caused themthanksjesse

Hello I received a letter of a client complaint about the quality of the job they got.  I've been so busy I haven't gotten back over to touch up the job.  I contacted the client by email Sunday evening to let him know I will make job right and apologize for the delay. I haven't...

received a response.Thanks[redacted]

Review: The business fails to returns calls in a timely manner and has not properly refinished out tub. I have had the business to return to my home twice to repair work done to refinish my tub. The finish continues to bubble, crack and peel off. On the second visit, I request that the finish in the bottom of the tub be removed and redone. The business failed came out coated the tub and did not completely fix the issue. My husband immediately called him back. Since then, there have been 3 additional calls. He says he is returning. He has not returned and our tub is still not repaired. At this point, we are very displeased with the service and communication. We would like out tub to be refinished and repaired properly. From this experience I will not refer him to family and friends.Desired Settlement: We would like out tub to be refinished and repaired properly or our money back so that I can pay another company to do the work properly. From this experience I will not refer him to family and friends.

Business

Response:

Revdex.com spoke with the business. This job has been repair and resolved for the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am thankful that the business did return to redo the work. However, I am displeased that it literally took 3 attempts to make the correction and outside intervention to get the work repaired on a satisfactory level. I consider this complaint resolved. If the company does not up hold the warranty agreement on repair as promised, I can get back to you at: [redacted]

Regards,

Review: I had my tub refinished by [redacted] of Virginia Restoration Services in Ashland, VA on 1/15/15. There was pitting, roughness, & bubbles in the finish that I was told would go away & if not to call. They did NOT go away & my bathroom renovation was put on hold until 2/4/15 when Mr [redacted] was available to come back to redo the job.

Within a few months, the finish started to bubble off. I spoke with Mr [redacted] on 8/24/15 & he asked that I text him my address so he could let me know when he would be in my area to fix it. I NEVER received a phone call or date for re-repair. I texted Mr [redacted] on 9/22/15 reminding him of the above conversation & to find out what his plans were. I NEVER received a return text. As there is a 5 year warranty, Mr [redacted] has already had over SIX WEEKS to resolve this most current issue, AND he's already tried TWICE to refinish my tub correctly, I am through trying to deal with him & simply want my initial $325.00 payment refunded IN FULL so I can hire someone else to refinish my tub.

Business

Response:

Revdex.com spoke with the business this customer has been refunded.

Review: Shoddy workmanship, "guarantee" not honored, lousy customer service.

I paid $700 for a restoration, got a careless paint job instead.Desired Settlement: Either deliver what was promised or issue a refund.

Business

Response:

Hello I received a letter of a client complaint about the quality of the job they got. I've been so busy I haven't gotten back over to touch up the job. I contacted the client by email Sunday evening to let him know I will make job right and apologize for the delay. I haven't received a response.Thanks[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: [redacted] refinished my bathtub. The next day pitting appearing in the paint. When called, he agreed to come a week later to correct the problem and said it was a simple matter to fix. He never showed up and will not respond to phone calls or email.Desired Settlement: Either finish the job as agreed or refund my money. Hiring another contractor at this point will involve stripping [redacted] paint job off, which usually costs another $150. He should pay for that as well.

Business

Response:

The business reached out to Revdex.com and sated that this was been resolved directly with the customer.

Consumer

Response:

Hello [redacted]